Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76447 Views

28 replies

0 likes

  • 76447 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94288 Views

9 replies

2 likes

Account
Login
  • 94288 Views
  • 9 replies
  • 2 likes

hacking attemps and my subscription plan has changed

PlanPremiumCountryMalaysiaDeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueMy account had an unauthorized login from United States which was obviously not where I'm currently in, and my Premium subscription plan has changed to Family...

Regular

Plan Premium Country Malaysia Device Galaxy Note 9 Operating System Android 10   My Question or Issue My account had an unauthorized login from United States which was obviously not wh...

AdamDamon

Community Legend

888 Views

2 replies

0 likes

Account
Premium
Security
Subscription
  • 888 Views
  • 2 replies
  • 0 likes

Claimed my artist profile, now how do I edit/access it?

PlanFree/PremCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI claimed my artist profile and got verified, now how do I begin editing it? Where is the login?...

Casual Listener

Plan Free/Prem Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I claimed ...

Maxim

Spotify Star

1048 Views

3 replies

0 likes

Account
Premium
Security
Subscription
  • 1048 Views
  • 3 replies
  • 0 likes

Solved!! Reuploading same albums again after they've been removed by the previous company

Hi,So, we're a small label with a bit less than 100 albums released and we had a partner who used to distribute our albums to various streaming services. Now we have stopped our co-operation and we were planning to re-distribute the music using CDBab...

Casual Listener

Hi, So, we're a small label with a bit less than 100 albums released and we had a partner who used to distribute our albums to various streaming services. Now we have stopped our co-operation and we...

giuseppevah

Casual Listener

3519 Views

4 replies

0 likes

Other
  • 3519 Views
  • 4 replies
  • 0 likes

Superuser Contribution FALLO EN mi playlist de FAVORITOS

Ayuda. Mi playlist que sale por defecto de favoritos, en la que tenía marcada como favoritas muchas canciones, se han borrado todas. Debe ser un fallo de Spotify porque me pasa en todos los dispositivos con los que abro sesión. Todas las demás playli...

Newbie

Ayuda. Mi playlist que sale por defecto de favoritos, en la que tenía marcada como favoritas muchas canciones, se han borrado todas. Debe ser un fallo de Spotify porque me pasa en todos los disp...

Xenia

Moderator

1606 Views

3 replies

0 likes

Account
Other
  • 1606 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change payment details

I can't find the "Update" possibility in "My plan" ?Any other who has the same problem?

Casual Listener

I can't find the "Update" possibility in "My plan" ? Any other who has the same problem?

Mario

Spotify Legend

420 Views

1 replies

0 likes

Account
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Error Message When Updating Credit Card Info

PlanPremium FamilyCountryCanadaDeviceMultiple PC laptopsOperating SystemWidows 10 My Question or IssueMy credit card expires at the end of this month, so I wanted to update my account with the new card's expiration information. I'm directed to the Ch...

Casual Listener

Plan Premium Family Country Canada Device Multiple PC laptops Operating System Widows 10   My Question or Issue My credit card expires at the end of this month, so I wanted to update m...

skroon19

Composer

961 Views

3 replies

0 likes

Account
Premium
  • 961 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Pause Spotify + Hulu Account

I've just hit employment troubles thanks to the COVID-19 virus and I'm wondering if its possible to put a pause on my subscription? I'm asking because I'm wondering if the Premium + Hulu package is still available or was that a temporary offer when I...

Casual Listener

I've just hit employment troubles thanks to the COVID-19 virus and I'm wondering if its possible to put a pause on my subscription? I'm asking because I'm wondering if the Premium + Hulu package is s...

Xenia

Moderator

2403 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2403 Views
  • 3 replies
  • 0 likes

merging an existing user

So I recently got distrokid to get an artist profile for my music platform.I plan on uploading artist music in the near future, but my questions is am i able to link this artist account with my already existing premium user account? I have an existin...

Visitor

So I recently got distrokid to get an artist profile for my music platform. I plan on uploading artist music in the near future, but my questions is  am i able to link this artist account with...

Maxim

Spotify Star

574 Views

1 replies

0 likes

Account
  • 574 Views
  • 1 replies
  • 0 likes

Musics that are not opening on my sporify

My plain is premium. I live in Usa. My phone is a iphone 11. I need to know why when my friend send me a album or a music I can’t play sometimes, even if he doens’t send, if I just look it up, will not show . I’ll put a image as a example.

Regular

My plain is premium. I live in Usa. My phone is a iphone 11.    I need to know why when my friend send me a album or a music I can’t play sometimes, even if he doens’t send, if I just loo...

Billy-J

Spotify Star

1239 Views

10 replies

0 likes

Account
  • 1239 Views
  • 10 replies
  • 0 likes

Opening an artist profile

Hello! I'm a music producer and i make beats for artists to rap on. I want to open an artist profile in order to claim the royalties of all songs uploaded with one of my beats. Is there any way that i can do it for free? I know that i can open an acc...

Casual Listener

Hello! I'm a music producer and i make beats for artists to rap on.   I want to open an artist profile in order to claim the royalties of all songs uploaded with one of my beats. Is there any ...

MichaelSawers

Regular

1250 Views

4 replies

0 likes

Account
Free
Other
  • 1250 Views
  • 4 replies
  • 0 likes

Account username bug?

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroid My Question or IssueSo I've been subscribed to premium, and I noticed my Spotify username changed to numbers. I don't want to remake an account because I have playlist connected and followe...

Newbie

Plan Premium Country Canada Device Pixel 3 Operating System Android   My Question or Issue So I've been subscribed to premium, and I noticed my Spotify username changed to numbers. I d...

Noah

Spotify Star

637 Views

1 replies

0 likes

Account
  • 637 Views
  • 1 replies
  • 0 likes

Offline Music

PlanPremiumCountryPolandDeviceLGThinq7Operating SystemAndroid Oreo My Question or IssueI registered Spotify Premium each month. I travel alot and mostly using spotify offline. I got some playlist download etc. But after 29 days recived msg that I nee...

Casual Listener

Plan Premium Country Poland Device LGThinq7 Operating System Android Oreo   My Question or Issue I registered Spotify Premium each month. I travel alot and mostly using spotify of...

skroon19

Composer

787 Views

3 replies

0 likes

Account
  • 787 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant find my administrator login for family accounts... help.

I cannot log in as an administrator to change my Family accounts. Can anyone help? I don't remember which email address was used for the administrator Tried everything but don't get in .. My Question or Issue

Visitor

I cannot log in as an administrator to change my Family accounts. Can anyone help? I don't remember which email address was used for the administrator Tried everything but don't get in ..   M...

Ivan

Spotify Legend

433 Views

1 replies

0 likes

Account
  • 433 Views
  • 1 replies
  • 0 likes

Way to add own music to playlist.

Spotify doesn't have all songs so i'm asking if there is a way to add own songs in our playlist.

Newbie

Spotify doesn't have all songs so i'm asking if there is a way to add own songs in our playlist.

Noah

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Can I upgrade to family while using Free 3 month Premium account?

I have just signed up for the 3 month free premium account but I want to upgrade to the family account. Can you tell me how this will affect the 3 months free?

Newbie

I have just signed up for the 3 month free premium account but I want to upgrade to the family account. Can you tell me how this will affect the 3 months free?

Noah

Spotify Star

1171 Views

1 replies

0 likes

  • 1171 Views
  • 1 replies
  • 0 likes

Codigo Pin Cartao de Presente

MEU CARTAO PRESENTE NAO QUER PEGAR FICA DANDO ERRO E MANDAR TENTAR NOVAMENTE O PIN NUNCA FOI USADO

Visitor

MEU CARTAO PRESENTE NAO QUER PEGAR FICA DANDO ERRO E MANDAR TENTAR NOVAMENTE O PIN NUNCA FOI USADO

Billy-J

Spotify Star

918 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
Unlimited
  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login due to : Forgot email

PlanPremium DeviceIphone X My Question or IssueI forgot my email and I am unable to login. My email is not tied to any social account. The Spotify account linked to that email is a Premium account and I am getting charged on a monthly basis. I need t...

Visitor

Plan Premium   Device Iphone X   My Question or Issue I forgot my email and I am unable to login. My email is not tied to any social account. The Spotify account linked to that email...

Noah

Spotify Star

508 Views

1 replies

0 likes

Account
Premium
Subscription
  • 508 Views
  • 1 replies
  • 0 likes

Language and location settings

I'm Irish living in a Flemish/French speaking commune however all the podcasts and radio etc comes up in flemish which I don't speak. Obviously I want English speaking podcast suggestions. Is that to ask? If it can't be solved I'm off. Serious painPl...

Casual Listener

I'm Irish living in a Flemish/French speaking commune however all the podcasts and radio etc comes up in flemish which I don't speak. Obviously I want English speaking podcast suggestions. Is that to...

AdamDamon

Community Legend

994 Views

1 replies

3 likes

Account
Other
  • 994 Views
  • 1 replies
  • 3 likes

Solved!! Cannot like songs, search, or make playlists on the web player or desktop app.

PlanFreeDeviceWindows PC (Chrome browser)Operating SystemWindows 10 My Question or IssueHi, So I have been struggling for a while, wanting to purchase spotify premium, but I am having some big issues with the web player (and similar for the desktop a...

Casual Listener

Plan Free Device Windows PC (Chrome browser) Operating System Windows 10   My Question or Issue Hi,   So I have been struggling for a while, wanting to purchase spotify premium, b...

mett139

Casual Listener

885 Views

1 replies

0 likes

Account
Other
  • 885 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Dropdown menu on Account

PlanPremiumCountryU.KDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueOptions on the drop down menu for Account do not work. Using Samsung 9+, chrome and android. Has been like this for weeks.

Casual Listener

Plan Premium Country U.K Device Samsung Galaxy 9 Operating System Android   My Question or Issue Options on the drop down menu for Account do not work. Using Samsung 9+, chrome and and...

Elena

Moderator

3351 Views

7 replies

0 likes

Account
  • 3351 Views
  • 7 replies
  • 0 likes