Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407595 Views
  • 959 replies
  • 107 likes
  • Account
  • 407595 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177148 Views
  • 119 replies
  • 113 likes
  • Account
  • 1177148 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100287 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100287 Views
  • 68 replies
  • 10 likes

Registered but Incorrect Password

Hi, Please help me to access my friends account that has been registered to Spotify but when I tried to login and get premium, I encountered an error saying that the password is incorrect. Kindly advise on how to fix this problem. Thank you! Br,Aki

  • Newbie
  • Hi,   Please help me to access my friends account that has been registered to Spotify but when I tried to login and get premium, I encountered an error saying that the password is incorrect. K...
  • Jacob
  • Community Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
  • 519 Views
  • 1 replies
  • 0 likes

Solved!! My username won't show up on search

Hi! My account stoped showing up on searches. It wont find neither by username or real name. It was working just fine and suddenly it just stopped. I can still get there but I have to find a playlist first and then going to the profile. The account i...

  • Regular
  • Hi! My account stoped showing up on searches. It wont find neither by username or real name. It was working just fine and suddenly it just stopped. I can still get there but I have to find a playlist...
  • belarchi
  • Casual Listener
  • 8470 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 8470 Views
  • 8 replies
  • 0 likes

Account Hacked, No Response

PlanPremium Family PlanCountryUnited StatesDeviceiPhonesOperating SystemWindows 10 and Mac My Question or IssueSomeone has hacked the plan member account to my Spotify Premium Family plan by changing the email and password associated with that accoun...

  • Visitor
  • Plan Premium Family Plan Country United States Device iPhones Operating System Windows 10 and Mac   My Question or Issue Someone has hacked the plan member account to my Spotify Premiu...
  • Luan
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 505 Views
  • 1 replies
  • 0 likes

Private messages have disappeared

Here in the Spotify Community, all of my private messages have disappeared, both those I sent and those I received. When I click on , I get a screen that says "Private Messages," but there are no messages listed, and no links for or or or anything...

  • Roadie
  • Here in the Spotify Community, all of my private messages have disappeared, both those I sent and those I received. When I click on <messages>, I get a screen that says "Private Messages," but ...
  • olivia_garth
  • Gig Goer
  • 991 Views
  • 5 replies
  • 0 likes
  • Other
  • 991 Views
  • 5 replies
  • 0 likes

My friend's spotify is not playing anymore and password reset email is not arriving

She has Premium Plan in Germany.Service stopped working.Known User ID and email but password reset emails are not arriving.Service stopped working on Amazon Echo and Android phone.Send password reset emails NOW or she will cancel this service and req...

  • Casual Listener
  • She has Premium Plan in Germany. Service stopped working. Known User ID and email but password reset emails are not arriving. Service stopped working on Amazon Echo and Android phone. Send passwo...
  • Luan
  • Spotify Star
  • 445 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 445 Views
  • 5 replies
  • 0 likes

Solved!! Pay for Spotify Family for a year upfront

Is it possible to pay for Spotify Family upfront for a whole year, the same way it is for premium?

  • Newbie
  • Is it possible to pay for Spotify Family upfront for a whole year, the same way it is for premium?    
  • rmarier
  • Newbie
  • 5222 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5222 Views
  • 3 replies
  • 0 likes

Greyed Out

Good afternoon I am sure this has been covered but I cannot find the actual answer. I have a premium account, am based in the UK and generally use iPhones and iPads, as well as a connected Alexa, for playback. Gerry Cinnamon has been available to me,...

  • Visitor
  • Good afternoon   I am sure this has been covered but I cannot find the actual answer.  I have a premium account, am based in the UK and generally use iPhones and iPads, as well as a ...
  • OneByBoo
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 495 Views
  • 1 replies
  • 0 likes

Email changed to something not mine, Cannot log in to my main account :(

PlanPremiumCountryNew ZealandDevice(iPhone X, Windows 10 PC)Operating System(iOS 13, Windows 10) My Question or IssueMy email has been changed to something that isn't mine and my password no longer works. My premium subscription is still valid and I ...

  • Visitor
  • Plan Premium Country New Zealand Device (iPhone X, Windows 10 PC) Operating System (iOS 13, Windows 10)   My Question or Issue My email has been changed to something that isn't mine an...
  • user-removed
  • Not applicable
  • 381 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! [Desktop][Playlists] Spotify Sort options

When sorting the songs in a list, like...say..."Liked Songs" it would be wonderful if the sort I see in the desktop app would match the order that the songs are playing in. For example "Use Me" is followed by "The Upside" in the list, but when playin...

  • Casual Listener
  • When sorting the songs in a list, like...say..."Liked Songs" it would be wonderful if the sort I see in the desktop app would match the order that the songs are playing in.  For example "Use Me"...
  • Peter
  • Spotify Legend
  • 1041 Views
  • 5 replies
  • 0 likes
  • Desktop
    Playlists
  • 1041 Views
  • 5 replies
  • 0 likes

Display name

PlanPremiumCountryCanadaMy Question or IssueI wanted to know if it was possible to set my facebook name as my display name even if I already set a display name. I wanted to change it to something else but apparently the only way to change it is by se...

  • Visitor
  • Plan Premium Country Canada My Question or Issue I wanted to know if it was possible to set my facebook name as my display name even if I already set a display name. I wanted to change it to som...
  • user-removed
  • Not applicable
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 499 Views
  • 1 replies
  • 0 likes

Google Home Mini - error linking accounts

PlanPremium family I received an email today that my google premium family comes with a Google Home Mini. Pretty cool. I clicked on the "Get Yours Now" button and that resulted in an email titled "Your google home mini is now available." In response ...

  • Roadie
  • Plan Premium family   I received an email today that my google premium family comes with a Google Home Mini. Pretty cool.  I clicked on the "Get Yours Now" button and that resulted in an...
  • user-removed
  • Not applicable
  • 1761 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1761 Views
  • 3 replies
  • 0 likes

"Epic" Collection Limit

Hi Spotify. I have read a number of rather impolite posts on the subject of the 10,000 song limit, though I concede it really is frustrating to build a collection and then be told that you have to stop for no apparent reason. I have also read a numbe...

  • Visitor
  • Hi Spotify.  I have read a number of rather impolite posts on the subject of the 10,000 song limit, though I concede it really is frustrating to build a collection and then be told that you have...
  • user-removed
  • Not applicable
  • 917 Views
  • 1 replies
  • 2 likes
  • Account
  • 917 Views
  • 1 replies
  • 2 likes

Solved!! lost one month of trial period

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid 8 My Question or IssueHello.I subscribed Spotify Premium yesterday and had 3 months for free. In Feb 6th 2020 I would be charged for the plan.Today I changed my future subscriptio...

  • Roadie
  • Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android 8   My Question or Issue Hello. I subscribed Spotify Premium yesterday and had 3 months for free. In Feb ...
  • user-removed
  • Not applicable
  • 488 Views
  • 2 replies
  • 0 likes
  • Premium
  • 488 Views
  • 2 replies
  • 0 likes

playlits

https://open.spotify.com/playlist/0fM22kpItSV2lS4UfFuJXV?si=vH5xoytnRNOy3GQfbQe50Q

  • Visitor
  •   https://open.spotify.com/playlist/0fM22kpItSV2lS4UfFuJXV?si=vH5xoytnRNOy3GQfbQe50Q
  • adriarzarre
  • Roadie
  • 474 Views
  • 1 replies
  • 1 likes
  • 474 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My country is not changing

My account country is set on GB and i'm trying to chenge it in payment method section, but still remains the same.PlanPremiumCountryRomaniaDeviceSamsung Galaxy S10 Plus

the_badmannn_0-1573122693598.png the_badmannn_1-1573122740415.png
  • Casual Listener
  • My account country is set on GB and i'm trying to chenge it in payment method section, but still remains the same. Plan Premium Country Romania Device Samsung Galaxy S10 Plus
  • the_badmannn
  • Casual Listener
  • 550 Views
  • 3 replies
  • 0 likes
  • Account
  • 550 Views
  • 3 replies
  • 0 likes

Superuser Contribution SCAM MAIL FROM SPOTIFY!! Read.

Im getting mail (which is not sorted into junk mail automatically) which declines my payment and asks me to log in with my information. I suggest Spotify will put up some kind of warning or announcement for the people out there who isnt clever enough...

  • Visitor
  • Im getting mail (which is not sorted into junk mail automatically) which declines my payment and asks me to log in with my information.  I suggest Spotify will put up some kind of warning or ...
  • Petya
  • Community Legend
  • 821 Views
  • 5 replies
  • 0 likes
  • Account
  • 821 Views
  • 5 replies
  • 0 likes

I deleted facebook and now I don't have a "normal" username

I got Spotify when I had a Facebook and now I have been Facebook free for about 4 years. It's hard to log into my Spotify from other devices because my username is just random letters and numbers. How can I fix this without needing a brand new Spotif...

  • Casual Listener
  • I got Spotify when I had a Facebook and now I have been Facebook free for about 4 years. It's hard to log into my Spotify from other devices because my username is just random letters and numbers. Ho...
  • DavidGP
  • Music Fan
  • 430 Views
  • 3 replies
  • 0 likes
  • Account
  • 430 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me han cobrado de mas este mes.

Buenas noches, He visto esta semana que me han cobrado en vez de los 9,99 que cuesta el Premium, me han cobrado 14,99. No tengo ningun plan añadido de más ni nadie utiliza mi cuenta. Al entrar a mi cuenta me ponía que tenía contratado el Plan Familia...

  • Newbie
  • Buenas noches,   He visto esta semana que me han cobrado en vez de los 9,99 que cuesta el Premium, me han cobrado 14,99. No tengo ningun plan añadido de más ni nadie utiliza mi cuenta. Al entr...
  • Petya
  • Community Legend
  • 851 Views
  • 5 replies
  • 0 likes
  • 851 Views
  • 5 replies
  • 0 likes

Upgrading to Family Premium - Transferring original playlist

PlanPremiumCountryAustraliaDeviceGalaxy S10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I accept an invitation to upgrade my Premium membership to Family Premium membership, will I lose all my existing playlists or w...

  • Visitor
  •   Plan Premium Country Australia Device Galaxy S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I accept an invitation to upgrade my Pr...
  • OneByBoo
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • Other
  • 393 Views
  • 1 replies
  • 0 likes

can't activate free premium

PlanFree/PremiumCountryUSDeviceLenovo laptopOperating Systemwindows 10 My Question or IssueI have been trying to activate the 3 month free spotify premium trial and it keeps telling me "It looks like you’ve taken a trial before, which means you aren’...

  • Visitor
  • Plan Free/Premium Country US Device Lenovo laptop Operating System windows 10   My Question or Issue I have been trying to activate the 3 month free spotify premium trial and it keeps ...
  • user-removed
  • Not applicable
  • 389 Views
  • 1 replies
  • 0 likes
  • Premium
  • 389 Views
  • 1 replies
  • 0 likes