Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1848 Views
  • 0 replies
  • 8 likes
  • Security
  • 1848 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448836 Views
  • 970 replies
  • 108 likes
  • Account
  • 448836 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199748 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199748 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108795 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108795 Views
  • 72 replies
  • 11 likes

Spotify Connected to wrong facebook

PlanPremiumCountryUK My Question or IssueSpotify has connected to a friends facebook account, when I disconnect it and try to connect it to my own facebook it automatically stays logged in on his account. There is a device (cliftons echo) that is pro...

  • Visitor
  • Plan Premium Country UK     My Question or Issue Spotify has connected to a friends facebook account, when I disconnect it and try to connect it to my own facebook it automatically s...
  • Luan
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
  • 383 Views
  • 1 replies
  • 0 likes

I get the ERROR408, But when I go on the website to change my country I get a error.

"We're sorry, that email is taken." is the error I get when I click on save changes. It is weird, I might of have gotten hacked because I entered my email and password at school computer and the email did not want to dissapear after closing. Please, ...

  • Visitor
  • "We're sorry, that email is taken." is the error I get when I click on save changes. It is weird, I might of have gotten hacked because I entered my email and password at school computer and the emai...
  • Luan
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 512 Views
  • 1 replies
  • 0 likes

Spotify Duo - Double Charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I recently got a new debit card and when my direct debit didnt go through at beginning of...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I r...
  • Emilia_8
  • Community Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • Account
  • 688 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family Plan - Israel , how can i subscribe?

Dear spotify support, you entered today to israel, so i was looking to subscribe for the family plan and i couldnt find it anywhere, do you plan to add it? ( we really hate apple music, please save us!)best regards,Eric

  • Casual Listener
  • Dear spotify support, you entered today to israel, so i was looking to subscribe for the family plan and i couldnt find it anywhere, do you plan to add it? ( we really hate apple music, please s...
  • jc0ss50_-d4jd
  • Casual Listener
  • 34597 Views
  • 69 replies
  • 114 likes
  • 34597 Views
  • 69 replies
  • 114 likes

Recently Played not working

My recently played on my homepage has not updated in more than two months. I've uninstalled and reinstalled Spotify, and it's doing this on both my phone and computer. The songs in the actual recently played tab update fine, it's just the home page t...

  • Casual Listener
  • My recently played on my homepage has not updated in more than two months. I've uninstalled and reinstalled Spotify, and it's doing this on both my phone and computer. The songs in the actual recentl...
  • Emilia_8
  • Community Legend
  • 620 Views
  • 1 replies
  • 3 likes
  • Account
  • 620 Views
  • 1 replies
  • 3 likes

Superuser Contribution Account being used by others

PlanPremiumCountryUnited States of AmericaDevice(iPhone 7, Laptop, PS4, PS3)Operating System(iOS 10, Windows 10) My Question or IssueIn the last 5 days I've noticed that there are random songs being added into my playlist, it started off with some un...

  • Casual Listener
  • Plan Premium Country United States of America Device (iPhone 7, Laptop, PS4, PS3) Operating System (iOS 10, Windows 10)   My Question or Issue In the last 5 days I've noticed that ther...
  • Ivan
  • Spotify Legend
  • 1847 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1847 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Can't' change password

Hi, I'm trying to change my password on my spotify account but it says "Another account is already registered with this email address." What do I do?

  • Newbie
  • Hi, I'm trying to change my password on my spotify account but it says "Another account is already registered with this email address."   What do I do?
  • Petya
  • Community Legend
  • 11921 Views
  • 165 replies
  • 1 likes
  • 11921 Views
  • 165 replies
  • 1 likes

Superuser Contribution Not able to log in spotify

I am not able to log in Spotify recently, and the log in page shows “something went wrong, pls try again later” but I'v changed my password for few times already, would you pls check and fix for me, thank you. My device: IPhone 7plusMy country: Hongk...

  • Casual Listener
  • I am not able to log in Spotify recently, and the log in page shows “something went wrong, pls try again later” but I'v changed my password for few times already, would you pls check and fix for me, ...
  • Petya
  • Community Legend
  • 1239 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1239 Views
  • 3 replies
  • 0 likes

3 months free

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have signed up for Premium, but i havent had the 3 months free?

  • Visitor
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have signed up...
  • Emilia_8
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with credit card

Every month I see a bill for SpotifyIL on my credit card, but I don't know for which account the payment is. How do I find out the account details for which I am paying?

  • Visitor
  • Every month I see a bill for SpotifyIL on my credit card, but I don't know for which account the payment is. How do I find out the account details for which I am paying? 
  • Petya
  • Community Legend
  • 448 Views
  • 2 replies
  • 0 likes
  • Account
  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Didn’t have the free three months

PlanPremiumCountryCanada,Quebec Device(iPhone 6Operating System(iOS 12.4.3 My Question or IssueI didn’t have my free three months , it’s been tow facturation now and non of the payment gotten refund like your saying on the website?

  • Casual Listener
  • Plan Premium Country Canada,Quebec  Device (iPhone 6 Operating System (iOS 12.4.3   My Question or Issue I didn’t have my free three months , it’s been tow facturation now and non...
  • Petya
  • Community Legend
  • 526 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 526 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I choose my username if I delete my premium account and resignup? (no facebook)

PlanPremiumCountryUSADeviceLaptop, carOperating SystemWindows 10 My Question or IssueIf I quit my current spotify service and then resignup for a new account, can I choose a username that isn't some random number? I do not have a facebook account.

  • Casual Listener
  • Plan Premium Country USA Device Laptop, car Operating System Windows 10   My Question or Issue If I quit my current spotify service and then resignup for a new account, can I choose a ...
  • Mario
  • Spotify Legend
  • 553 Views
  • 3 replies
  • 1 likes
  • Account
  • 553 Views
  • 3 replies
  • 1 likes

Stefan

I´m a 52 year old early - retired guy and I want to listen to Spotify as a Premium consumer. Is it possible to to pay my Premium account as a student do this ?In my opinion , me , as a early retired man , I´ve eveb less money as a student, who often ...

  • Visitor
  •   I´m a 52 year old early - retired guy and I want to listen to Spotify as a Premium consumer. Is it possible to to pay my Premium account as a student do this ? In my opinion , me , as a&nb...
  • OneByBoo
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 349 Views
  • 1 replies
  • 0 likes

Wi-Fi devices won't stop autoconnecting

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueApparently there is a device titled "Living Room Speaker" that keeps attaching to my Spotify ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Apparen...
  • OneByBoo
  • Roadie
  • 784 Views
  • 3 replies
  • 0 likes
  • Security
  • 784 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why did my username change?

PlanFreeCountryCanada DeviceChromebook (using the Android app)Operating SystemChrome OSMy Question or Issue My username changed...From 'Dominick' it changed to this:I made my username 'Dominick' I don't know why it is this.. Can someone help me? Also...

Screenshot 2018-11-28 at 5.56.39 PM.png Screenshot 2018-11-28 at 6.04.03 PM.png
  • Casual Listener
  • Plan Free Country Canada  Device Chromebook (using the Android app) Operating System Chrome OS My Question or Issue  My username changed... From 'Dominick' it changed to this: ...
  • Just_A_Biscuit
  • Casual Listener
  • 31682 Views
  • 6 replies
  • 0 likes
  • Account
  • 31682 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to block specific ads?

PlanFreeCountry UKDevice Operating SystemiOS My Question or Issue some new ads have appeared since the new year, and I'm finding one in particular really difficult to llisten to, for Kanzi apples, I have misophonia and can't stand the sound of eating...

  • Casual Listener
  • Plan Free Country  UK Device   Operating System iOS   My Question or Issue  some new ads have appeared since the new year, and I'm finding one in particular really diffi...
  • SheltonShieh
  • Casual Listener
  • 32257 Views
  • 14 replies
  • 33 likes
  • Free
  • 32257 Views
  • 14 replies
  • 33 likes

SOMEONE USING MY ACCOUNT

PlanPremiumCountryUnited States Device(iPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have changed the email on my account, the password 2 times, and logged out everywhere 6 times now and somehow someone i DO N...

  • Visitor
  • Plan Premium Country United States  Device (iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i have changed the email on my account, ...
  • Emilia_8
  • Community Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 599 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't sign in using email and password, but can use username (string of random numbers)?

PlanPremiumCountry DeviceiPhone XR, Windows Desktop/Web PlayerOperating SystemiOS 13.3, Windows 10 My Question or IssueI am unable to log in to Spotify using the email address associated with my Spotify account, on iOS, the web player, or the Desktop...

  • Casual Listener
  • Plan Premium Country   Device iPhone XR, Windows Desktop/Web Player Operating System iOS 13.3, Windows 10   My Question or Issue I am unable to log in to Spotify using the email a...
  • mkhyde95
  • Casual Listener
  • 3879 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 3879 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artist having trouble looking for followers who have followed my artist page!

I am currently a verified Spotify artist with about 30 followers now! I also have my own personal Spotify premium account, using the same email address! Both however seem be sharing different follower numbers! How am I able to correct this?

  • Casual Listener
  • I am currently a verified Spotify artist with about 30 followers now!   I also have my own personal Spotify premium account, using the same email address!   Both however seem be shar...
  • Mario
  • Spotify Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 453 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New mac book – second account since login. Only need one! Playlists missing...

Hey there!I just started working on my new mack book air (all back-up went well) and then logged into spotify. My problem is: I have a second account now, consisting of numbers. It shows my "recently played" history, but all my playlist are gone and ...

  • Casual Listener
  • Hey there! I just started working on my new mack book air (all back-up went well) and then logged into spotify.    My problem is: I have a second account now, consisting of numbers. It...
  • Mario
  • Spotify Legend
  • 612 Views
  • 4 replies
  • 0 likes
  • Account
  • 612 Views
  • 4 replies
  • 0 likes