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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293473 Views

529 replies

34 likes

Account
Free
  • 293473 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13727 Views

6 replies

11 likes

Security
  • 13727 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541792 Views

990 replies

115 likes

Account
  • 541792 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129744 Views

74 replies

12 likes

Account
Login
Premium
  • 129744 Views
  • 74 replies
  • 12 likes

Reset My Account

Hello so I just disliked one of my favorite pentatonix songs and since there is no way to un-dislike a song is there a way to reset my account I fix this?

Newbie

Hello so I just disliked one of my favorite pentatonix songs and since there is no way to un-dislike a song is there a way to reset my account I fix this?

Peter__

Community Legend

453 Views

1 replies

0 likes

Account
  • 453 Views
  • 1 replies
  • 0 likes

Got my account stolen

Hello I think my account has been hacked. I cant log into it, incorrect password. Somehow I can see my profile on the web, but I cant change anything since my password has been altered. Also, they have changed my mail to "[Snip-Email(Privacy)-Peter]"...

Newbie

Hello   I think my account has been hacked. I cant log into it, incorrect password. Somehow I can see my profile on the web, but I cant change anything since my password has been altered. Al...

Peter__

Community Legend

328 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 328 Views
  • 2 replies
  • 0 likes

Solved!! Unlinked my Facebook account, now my playlists are all gone!

Hi Spotify community, Today I accidentally removed Spotify from my Facebook apps list when I decided to clear out some of my 300+ apps, but when I signed onto Spotify all my playlists and saved songs disappeared! I had originally signed up with my Fa...

Newbie

Hi Spotify community,   Today I accidentally removed Spotify from my Facebook apps list when I decided to clear out some of my 300+ apps, but when I signed onto Spotify all my playlists and ...

Peter__

Community Legend

490 Views

1 replies

0 likes

Account
Free
Login
  • 490 Views
  • 1 replies
  • 0 likes

Solved!! Redeem code premium

I bought a gift card for spotify redeem code premium in sweden for 100kr , and print the code right. But it dont work and i get pissed of beacuse selling is Easy but when it don't work the Help is far away and hard to get, fix it or you loose a lot o...

Newbie

I bought a gift card for spotify redeem code premium in sweden for 100kr , and print the code right. But it dont work and i get pissed of beacuse selling is Easy but when it don't work the Help is fa...

Peter__

Community Legend

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Spotify free user but Klarna is still sending me bills

Hello,since I couldn't find any contact information I really hope that someone can help me.I used to have a Spotify premium account but it got degraded by Spotify since I was behind with my payments.I have been using Spotify as a free user for some m...

Newbie

Hello, since I couldn't find any contact information I really hope that someone can help me. I used to have a Spotify premium account but it got degraded by Spotify since I was behind with my p...

Peter__

Community Legend

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

payment help!!

ok so i canceled my spotify premium back in january and have only been using the free spotify since then, with only the shuffle option on my phone. however i recieved a call this morning from my mom to inform me that spotify charged her card twice in...

Casual Listener

ok so i canceled my spotify premium back in january and have only been using the free spotify since then, with only the shuffle option on my phone. however i recieved a call this morning from my mom ...

Peter__

Community Legend

356 Views

4 replies

0 likes

Account
Other
Subscription
  • 356 Views
  • 4 replies
  • 0 likes

Can't cancel subscription

When I go to my account page it says I am using Spotify free and that there isn't a credit card registered to my account. Unfortunately I trusted this was true and that I had canceled my account after my free 30 day trial but now I see that for that ...

Newbie

When I go to my account page it says I am using Spotify free and that there isn't a credit card registered to my account.  Unfortunately I trusted this was true and that I had canceled my accoun...

dinomight

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Change of payment details

Ok, so I've had spotify for months never had an issue. Recently I changed from android to apple without any issues. However I recently got a new card and forgot to change my parent details and my account is now a spotify free account-I can't play any...

Newbie

Ok, so I've had spotify for months never had an issue. Recently I changed from android to apple without any issues. However I recently got a new card and forgot to change my parent details and my acc...

Merik

Community Legend

234 Views

1 replies

0 likes

Account
  • 234 Views
  • 1 replies
  • 0 likes

Wrong Facebook Account

My Spotify is connected to my friends Facebook account and I'd like to switch it to my own. My laptop is too old to download the desktop Spotify so I only use it on my iPhone. I saw the way to deactivate Spotify accounts through the desktop version, ...

Newbie

My Spotify is connected to my friends Facebook account and I'd like to switch it to my own. My laptop is too old to download the desktop Spotify so I only use it on my iPhone. I saw the way to deacti...

Merik

Community Legend

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Student pricing for the two premium subscriptions I've bought so far?

So I have been paying for own my premium service monthly for months now. I just noticed that there are student rates available. I've been a student for the last 2 years! Am I still able to receive student pricing on my existing account?Also I just pu...

Visitor

So I have been paying for own my premium service monthly for months now. I just noticed that there are student rates available. I've been a student for the last 2 years! Am I still able to receive st...

Merik

Community Legend

250 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Spotify claims it's not available where I live despite it being available

I moved from the UK to Brazil about one year ago. After a brief period of time when spotify worked just fine, it stopped working since my country of residence in my profile did not match the one where I was. I tried to change it by editing the profil...

Casual Listener

I moved from the UK to Brazil about one year ago. After a brief period of time when spotify worked just fine, it stopped working since my country of residence in my profile did not match th...

Merik

Community Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Change from unlimited to premium

Hi, I recently added two gift cards totally 70.00 but somehow ended up with unlimited and wanted premium! How do I get this changed? Thanks, Rockgirl

Newbie

Hi, I recently added two gift cards totally 70.00 but somehow ended up with unlimited and wanted premium!  How do I get this changed?   Thanks, Rockgirl

Merik

Community Legend

260 Views

1 replies

0 likes

Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Cancel Now - New Spotify Phone Tap

I cancel my spotify account TODAY may 29, 2014. The new app requests permission to live phone calls and reading the number your calling. This has nothing to do with playing music and I will not allow my rights to be taken away. There is no phone numb...

Regular

I cancel my spotify account TODAY may 29, 2014. The new app requests permission to live phone calls and reading the number your calling. This has nothing to do with playing music and I will not allow...

brightbattle

Regular

568 Views

7 replies

0 likes

Account
  • 568 Views
  • 7 replies
  • 0 likes

I cancelled my subscription

I cancelled my unlimited subscription when i no longer was able to play any album/song that i wanted. Not happy that feature was taken away from the $4.99 access.

Newbie

I cancelled my unlimited subscription when i no longer was able to play any album/song that i wanted. Not happy that feature was taken away from the $4.99 access.

Merik

Community Legend

262 Views

1 replies

0 likes

Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Double account?

I was deleting apps from facebook, and by accident deleted Spotify. Immediately it logged me off, and all of my playlists were gone. And I wasn't Premium User anymore. Any hints?

Newbie

I was deleting apps from facebook, and by accident deleted Spotify. Immediately it logged me off, and all of my playlists were gone. And I wasn't Premium User anymore. Any hints?

Peter__

Community Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Spotify unlimted cancelled due to lost card

Hi, I just tried to go on Spotify on my computer and started getting ads, which shouldn't be happening as I have spotify unlimited, so I checked my account and realised it is because my bank card was stolen a few weeks ago and I had to cancel it. So ...

Casual Listener

Hi, I just tried to go on Spotify on my computer and started getting ads, which shouldn't be happening as I have spotify unlimited, so I checked my account and realised it is because my bank card was...

Spiggit

Casual Listener

267 Views

2 replies

0 likes

  • 267 Views
  • 2 replies
  • 0 likes

Solved!! Can i buy premium spotify for my friend?

I want to buy premium spotify for my friend, and i dont know how i can make it. I look throuth the faq but i did not nocied any answear Best regards

Visitor

I want to buy premium spotify for my friend, and i dont know how i can make it. I look throuth the faq but i did not nocied any answear 😞  Best regards ❤️ 😄 

user-removed

Not applicable

13543 Views

3 replies

0 likes

  • 13543 Views
  • 3 replies
  • 0 likes

ONE(!) stream at a time? No family plan?

Look...I know this subject has probably been beat to death, but sorry, I just had to start a new thread for emphasis. Two things: 1) I have been a Google Play Music subscriber. I can have, I believe, up to TEN devices streaming at the same time. Neve...

Casual Listener

Look...I know this subject has probably been beat to death, but sorry, I just had to start a new thread for emphasis.   Two things:   1)  I have been a Google Play Music subscr...

blake

Community Legend

3685 Views

6 replies

0 likes

Subscription
  • 3685 Views
  • 6 replies
  • 0 likes

Username

I'm registered with Facebook and i can't choose my username, automatically i have a random number (useless and ridiculous, i can't remember). I'm considering whether to buy the premium or use another services (Deezer or Google Music), but if my usern...

Casual Listener

I'm registered with Facebook and i can't choose my username, automatically i have a random number (useless and ridiculous, i can't remember). I'm considering whether to buy the premium or use anoth...

Peter__

Community Legend

641 Views

7 replies

0 likes

Account
Login
  • 641 Views
  • 7 replies
  • 0 likes

why some tracks are not available in Brazil?

I move it my account to brazil, and cant listen some tracks that i've been listened couple weeks ago. Why?The artist not released the album in brazil yet? or what? I get a premium account, but still in trial test, is it because of this issue? Could s...

Newbie

I move it my account to brazil, and cant listen some tracks that i've been listened couple weeks ago. Why? The artist not released the album in brazil yet? or what? I get a premium account, but stil...

Peter__

Community Legend

783 Views

1 replies

0 likes

Other
Premium
Subscription
Unlimited
  • 783 Views
  • 1 replies
  • 0 likes