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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88199 Views

9 replies

2 likes

Account
Login
  • 88199 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

737580 Views

13 replies

4 likes

Account
  • 737580 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755665 Views

18 replies

29 likes

  • 755665 Views
  • 18 replies
  • 29 likes

Solved!! I get an error entering my debit card info

Every time I go to upgrade to premium through the free trial I get an error that it can't process my order. Half the time the webpage times out trying to load saying 502 or 504 bad gateway. This is happening on my phone and on my PC. I tried a custom...

Regular

Every time I go to upgrade to premium through the free trial I get an error that it can't process my order. Half the time the webpage times out trying to load saying 502 or 504 bad gateway.   ...

HEBushido

Regular

729 Views

4 replies

0 likes

  • 729 Views
  • 4 replies
  • 0 likes

How do I permanently delete my Spotify account?

Help this is VERY urgent... I REALLY don't want this account anymore it's just so confusing I just don't kow what to do, and on top of that, I don't know how to even deactivate my account! I'm getting very fustrated and I feel like I'm about to cry. ...

Visitor

Help this is VERY urgent... I REALLY don't want this account anymore it's just so confusing I just don't kow what to do, and on top of that, I don't know how to even deactivate my account! I'm gettin...

Peter__

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

can't change my country (only 2 available)

I'm back in Germany right now... i study here and sometimes i go back to Luxembourg to visit my family.. but spotify never asked me to change the country , when iw as back in germany... well now i'm back and the only countrys i can select are Luxembo...

Casual Listener

  I'm back in Germany right now... i study here and sometimes i go back to Luxembourg to visit my family..   but spotify never asked me to change the country , when iw as back in ge...

Peter__

Community Legend

521 Views

4 replies

0 likes

Account
Login
Other
Subscription
  • 521 Views
  • 4 replies
  • 0 likes

Solved!! Spotify keeps charging my credit card!

at first I thought perhaps I had forgotten to remove my premium subscription in time and that I got charged for the month anyway...but then you guys charged me for another month...then another. Why are you guys still charging me?

Newbie

at first I thought perhaps I had forgotten to remove my premium subscription in time and that I got charged for the month anyway...but then you guys charged me for another month...then another. ...

Peter__

Community Legend

4589 Views

4 replies

1 likes

Account
Free
Subscription
  • 4589 Views
  • 4 replies
  • 1 likes

I erased my Facebook account, and the Spotify linked to it is gone too.

Hey some weeks ago I decided to get rid of facebook, but after the two weeks of wait to get it erased I couldn't get access to my Spotify account linked to it. 1164050131

Casual Listener

Hey some weeks ago I decided to get rid of facebook, but after the two weeks of wait to get it erased I couldn't get access to my Spotify account linked to it.  1164050131

Rafalbores

Casual Listener

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

Account error deleted all playlists -.-'

I have had a spotify account on this account for a long time and I've created 4-5 playlist over a timespan of 2-3 years. Today I created a new account for my firm and I signed in my facebook account (which is linked to my before meansured personal ac...

Visitor

I have had a spotify account on this account for a long time and I've created 4-5 playlist over a timespan of 2-3 years. Today I created a new account for my firm and I signed in my facebook account ...

Peter__

Community Legend

250 Views

1 replies

0 likes

Account
Other
  • 250 Views
  • 1 replies
  • 0 likes

premium failed

El sabado di mis datos bancarios para contratar Premium y me han cobrado pero no sigo siendo free. Estoy preocupado. Que tengo que hacer?

Newbie

El sabado di mis datos bancarios para contratar Premium y me han cobrado pero no sigo siendo free. Estoy preocupado. Que tengo que hacer?

Peter__

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

I was billed 9.99 on 2/14....

....but am not receiving advertisement free programming. When I look at my account it says I am using Spotfiy Free, but I paid you weeks ago. Please help.Sara Your subscription Subscription status You are currently using Spotify Free. To get the most...

Newbie

....but am not receiving advertisement free programming. When I look at my account it says I am using Spotfiy Free, but I paid you weeks ago. Please help. Sara   Your subscription &nb...

Peter__

Community Legend

172 Views

1 replies

0 likes

Subscription
  • 172 Views
  • 1 replies
  • 0 likes

I can't get my Spotify premium with my vodaphone contract

I'm supposed to have spotify premium free with my vodaphone contract. But I can't get it. Spotify is not accepting my username or password I can only get on via Facebook. This has gone on for over 6 weeks nd I'm frustrated. I love music and can't wai...

Casual Listener

I'm supposed to have spotify premium free with my vodaphone contract. But I can't get it. Spotify is not accepting my username or password I can only get on via Facebook. This has gone on for over 6...

Tinki

Casual Listener

621 Views

4 replies

0 likes

Other
  • 621 Views
  • 4 replies
  • 0 likes

Error Code: 410

Hi, I´ve closed my Facebook account. Actually I didn´t know that the FB-account was connected to my Spotify-account, but obviously it was. Ever since I terminated my FB account I can´t log into Spotyfy on my Mac. It does wort just fine on my mobile d...

Newbie

Hi,   I´ve closed my Facebook account. Actually I didn´t know that the FB-account was connected to my Spotify-account, but obviously it was. Ever  since I terminated my FB account I can...

Peter__

Community Legend

363 Views

1 replies

0 likes

Account
Login
Premium
  • 363 Views
  • 1 replies
  • 0 likes

wrong email in account!

ive just logged onto spotify for the first time online and it has the wrong email. i signed up through facebook and tried to edit my email address through facebook but the email address in facebook is the correct one! im a little confused in what i c...

Casual Listener

ive just logged onto spotify for the first time online and it has the wrong email. i signed up through facebook and tried to edit my email address through facebook but the email address in facebook i...

Jamie

Spotify Legend

444 Views

3 replies

0 likes

Account
  • 444 Views
  • 3 replies
  • 0 likes

Solved!! I can't access my Facebook's spotify!

A friend of mine, I have found, is following a spotify account made by my Facebook, I have been trying to access this account, as I'm tired of this stupid username and no profile picture. I've tried to delete this account and I've tried to send a new...

Newbie

A friend of mine, I have found, is following a spotify account made by my Facebook, I have been trying to access this account, as I'm tired of this stupid username and no profile picture. I've tried ...

Peter__

Community Legend

2024 Views

2 replies

1 likes

  • 2024 Views
  • 2 replies
  • 1 likes

Use Spotify on a non personal computer

Is it allowed by license terms to use the spotify on a non-personal computer, e.g a company computer for my own personal listening, or is it required that the computer which spotify is used on, is owned by me?

Casual Listener

Is it allowed by license terms to use the spotify on a non-personal computer, e.g a company computer for my own personal listening, or is it required that the computer which spotify is used on, is ow...

Peter__

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

offline

why cant i listen to my playlists when my samsung galaxy 3s is offline? i used to be albe to. of they changed it so you cant i may aswell cancel spotify

Newbie

why cant i listen to my playlists when my samsung galaxy 3s is offline? i used to be albe to. of they changed it so you cant i may aswell cancel spotify

Merik

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Hey Spotify, what's going on with the profile pictures?

Dear Spotify, I'd like to say, I don't believe I ever gave permission to Spotify to connect to my Facebook, since I'm not a fan of cross-app contamination. But regardless, I think the lack of option to change your profile picture to something separat...

Newbie

Dear Spotify,   I'd like to say, I don't believe I ever gave permission to Spotify to connect to my Facebook, since I'm not a fan of cross-app contamination. But regardless, I think the lack...

Merik

Community Legend

818 Views

1 replies

4 likes

  • 818 Views
  • 1 replies
  • 4 likes

Solved!! My facebook logs me in to the wrong account.

I tried adding another email to my facebook to change my username but now all of my followers are stuck on my premium/umlimited account but both are attached to the same facebook. How do I fix this issue? I cannot log in to the one with unlimited and...

Music Fan

I tried adding another email to my facebook to change my username but now all of my followers are stuck on my premium/umlimited account but both are attached to the same facebook. How do I fix this i...

Merik

Community Legend

4858 Views

1 replies

0 likes

Account
Login
  • 4858 Views
  • 1 replies
  • 0 likes

Help

Please log everyone out of my account. dcvanterpool

Casual Listener

Please log everyone out of my account. dcvanterpool

Peter__

Community Legend

282 Views

2 replies

0 likes

  • 282 Views
  • 2 replies
  • 0 likes

Duplicate facebook account (no spotify username)

Essentially, I have two facebook spotify accounts. Both have auto-generated numerical usernames (as these are both accounts made when I logged in with facebook), so "logging in with your username" is not an option. Currently I have no playlist becaus...

Newbie

Essentially, I have two facebook spotify accounts.  Both have auto-generated numerical usernames (as these are both accounts made when I logged in with facebook), so "logging in with your userna...

aldoanzures

Newbie

350 Views

2 replies

0 likes

Account
Free
  • 350 Views
  • 2 replies
  • 0 likes

cuenta de Facebook desactivada

Me aparece el Facebook "temporalmente no disponible", tampoco se puede conectar por medio de preferencias ... y cuando busco en la ayuda, esa opción aparece sin ningún texto !!! cómo puedo compartir con amigos, si no hay ninguna búsqueda de amigos di...

Newbie

Me aparece el Facebook "temporalmente no disponible", tampoco se puede conectar por medio de preferencias ... y cuando busco en la ayuda, esa opción aparece sin ningún texto !!! cómo puedo comparti...

jorge383

Regular

2030 Views

10 replies

1 likes

  • 2030 Views
  • 10 replies
  • 1 likes

Can't unlink facebook, any help?

Hello, I know plenty of people have opened up their spotify account with facebook, but myself did not. I opended my spotify account strictly through spotify. After, I decided to link my facebook to check out how it all worked. Now, I am unable to unl...

Regular

Hello,   I know plenty of people have opened up their spotify account with facebook, but myself did not. I opended my spotify account strictly through spotify. After, I decided to link my fa...

Merik

Community Legend

963 Views

3 replies

0 likes

Account
Premium
Subscription
  • 963 Views
  • 3 replies
  • 0 likes