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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166469 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166469 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11195 Views
  • 6 replies
  • 11 likes
  • Security
  • 11195 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514189 Views
  • 986 replies
  • 112 likes
  • Account
  • 514189 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125608 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125608 Views
  • 74 replies
  • 12 likes

Lost all my playlist

Hi, recently spotify had an update and ask me to re-start the program. I did that and when I login after this all my playlist where deleted or gone I don't know why.Can anyone help me please ?

  • Newbie
  • Hi, recently spotify had an update and ask me to re-start the program.  I did that and when I login after this all my playlist where deleted or gone I don't know why. Can anyone help me please...
  • Peter__
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Hacked, can't change password and e-mail but can login

My account have been hacked. I'm able to login due to cookies from the webpage. I am able to write my password in the windows desktop app and login, and on android. But I'm not able to change password or e-mail. It claims wrong password. I am so conf...

  • Casual Listener
  • My account have been hacked. I'm able to login due to cookies from the webpage. I am able to write my password in the windows desktop app and login, and on android. But I'm not able to change pas...
  • Peter__
  • Community Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Double-Charge No Extended Subscription

I am getting charged for two spotify accounts. "HarrisonBoles1988" and my old facebook account which was deleted. I beleive I am still getting changed for spotify access to a deleted facebook account. I need these charges refunded. I checked my subsc...

  • Casual Listener
  • I am getting charged for two spotify accounts. "HarrisonBoles1988" and my old facebook account which was deleted.    I beleive I am still getting changed for spotify access to a deleted...
  • Peter__
  • Community Legend
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Payed for premium but no premium account

Hi, I've been a premium paying subscriber for several years (actually 4 times premium subscriber cause I pay for whole family). I can see that I have payed this montt on my credit card but I have no premium account. Please help, desperately in need f...

  • Newbie
  • Hi,   I've been a premium paying subscriber for several years (actually 4 times premium subscriber cause I pay for whole family). I can see that I have payed this montt on my credit car...
  • Peter__
  • Community Legend
  • 239 Views
  • 2 replies
  • 1 likes
  • 239 Views
  • 2 replies
  • 1 likes

Disabled facebook I can not get into spotify

How can i resolve this problem? i don't know how resolve this

  • Newbie
  • How can i resolve this problem? i don't know how resolve this
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Paying Spotify U.S. Premium with a Taiwanese credit card.

So I am currently studying in the U.S. and would like to subscribe to Spotify Premium, but If I pay with my Taiwanese credit card, will Spotify change my country setting (location) to Taiwan? even if I am connecting to a U.S. IP internet? I want to a...

  • Regular
  • So I am currently studying in the U.S. and would like to subscribe to Spotify Premium, but If I pay with my Taiwanese credit card, will Spotify change my country setting (location) to Taiwan? ev...
  • Peter__
  • Community Legend
  • 1006 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1006 Views
  • 1 replies
  • 0 likes

free version - get upgrade screen 35 times!

when i go into spotify on my ipod, i have to click the upgrade notice 35 times before it stops and i can use spotify. is this what i can expectr for the free version? very annoying. thanks.

  • Casual Listener
  • when i go into spotify on my ipod, i have to click the upgrade notice 35 times before it stops and i can use spotify.  is this what i can expectr for the free version?  very annoying. &nb...
  • jlau
  • Casual Listener
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Songs Being removed by Spotify - PLEASE NOTIFY US WHEN YOU DO !!

Ok guys .. this is so so so frustrating. Soptify has been regularly removing songs from their database altogether. There are some awsome ones that I have saved in playlists, and all of a sudden I see that the song is missing. Even after searching a l...

  • Casual Listener
  • Ok guys .. this is so so so frustrating. Soptify has been regularly removing songs from their database altogether. There are some awsome ones that I have saved in playlists, and all of a sudden I see...
  • NKh
  • Casual Listener
  • 684 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 684 Views
  • 3 replies
  • 0 likes

Premium Trial Never Started & Card Charged

I like Spotify. Decided to try premium free for 30-days. Premium Spotify never kicked in. Did the reinstalls. This was back in April. Frankly forgot to followup sooner. Checking my charges for the month and Spotify has charged the subscription fee fo...

  • Newbie
  • I like Spotify. Decided to try premium free for 30-days.  Premium Spotify never kicked in. Did the reinstalls. This was back in April. Frankly forgot to followup sooner.  Checking my charge...
  • Peter__
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Spotify account Hi-jacked

Hello, I have sent an e-mail about my spotify account being hi-jacked. I don't know who or how this was managed to be done. The case number is # 01475319 I tried my username: gonza and my regular password that I have been using for years on my spotif...

  • Casual Listener
  • Hello,   I have sent an e-mail about my spotify account being hi-jacked. I don't know who or how this was managed to be done. The case number is # 01475319   I tried my usernam...
  • Peter__
  • Community Legend
  • 336 Views
  • 5 replies
  • 0 likes
  • 336 Views
  • 5 replies
  • 0 likes

I CAN'T CANCEL MY FREE TRIAL.

I registered for the Spotify Premium free trial for 30 days, and it's due to end tomorrow. Before it charges my account, I would like to unsubscribe to the free trial. If anyone from the Spotify community can help me, it would be highly appreciated. ...

  • Newbie
  • I registered for the Spotify Premium free trial for 30 days, and it's due to end tomorrow. Before it charges my account, I would like to unsubscribe to the free trial. If anyone from the Spotify comm...
  • Peter__
  • Community Legend
  • 696 Views
  • 3 replies
  • 0 likes
  • 696 Views
  • 3 replies
  • 0 likes

Cancel My Account Immediately

I've asked three times, & each time I've provided additional information as requested. Please cancel my account. If I have to continue asking to have my request honored, I will post my very negative experiences about your service to usenet, youtube, ...

  • Visitor
  • I've asked three times, & each time I've provided additional information as requested. Please cancel my account. If I have to continue asking to have my request honored, I will post my very negat...
  • user-removed
  • Not applicable
  • 863 Views
  • 12 replies
  • 1 likes
  • 863 Views
  • 12 replies
  • 1 likes

premium not showing up

I had upgraded to the premium version of spotify and everything was good. One day for some reason i was signed out and accidently signed in with my facebook account. I cannot seem to discconect my facebook from my spotify account. This is a big issue...

  • Casual Listener
  • I had upgraded to the premium version of spotify and everything was good. One day for some reason i was signed out and accidently signed in with my facebook account. I cannot seem to discconect my fa...
  • olympiakneifati
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

registered to unworking mail. swedish support, please!

Hey, Account: Klrapj Password. ? E-mail: Spindrift@bredband.net !Not exist! need to be change to lillpalo@hotmail.com, same owner! Thanks!

  • Newbie
  • Hey,   Account: Klrapj Password. ?   E-mail: Spindrift@bredband.net !Not exist! need to be change to lillpalo@hotmail.com, same owner!   Thanks!    
  • Peter__
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution What is wrong with Spotify?

First off. Spotify has some of the worst customer support I have ever experienced. I use ALOT of applications and work in computer development so I am no stranger to how things work when it comes to UI and customer support. I repeatedly ask for help ...

  • Gig Goer
  • First off. Spotify has some of the worst customer support I have ever experienced. I use ALOT of applications and work in computer development so I am no stranger to how things work when it comes to ...
  • Peter__
  • Community Legend
  • 5802 Views
  • 6 replies
  • 1 likes
  • 5802 Views
  • 6 replies
  • 1 likes

Account Deleted

Hello, My Facebook and Spotify account are linked. Today, I tried to make it so that Spotify stops posting to my facebook about what music I am listening to. When I did this, I no longer had access to my Spotify. Once I got access, my entire account ...

  • Visitor
  • Hello,   My Facebook and Spotify account are linked. Today, I tried to make it so that Spotify stops posting to my facebook about what music I am listening to. When I did this, I no longer h...
  • Adam
  • Roadie
  • 530 Views
  • 4 replies
  • 1 likes
  • 530 Views
  • 4 replies
  • 1 likes

Please stop charging me!

I had signed up to try the 30 day trial service and chose to keep it for another month. Many times the music has trouble loading despite having good connection so I decided to cancel the premium before the next billing date, but it turns out it was n...

  • Regular
  • I had signed up to try the 30 day trial service and chose to keep it for another month. Many times the music has trouble loading despite having good connection so I decided to cancel the premium befo...
  • Adam
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Accidental Chargeback, can't access account

Hello! I had a facebook account linked to spotiy. I was on my bank statement and saw a payment that was very strange (didn't say that it was from spotify). I called paypal and requested a chargeback. Sure enough i find out it's spotify eventually. I ...

  • Newbie
  • Hello!    I had a facebook account linked to spotiy. I was on my bank statement and saw a payment that was very strange (didn't say that it was from spotify). I called paypal and reques...
  • Adam
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

double billed and spottify viewing my bank account

my account was viewed by spotify and overdrafted my account, then double charged me.

  • Newbie
  • my account was viewed by spotify and overdrafted my account, then double charged me.
  • Jonahman10
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

TOS violation

Where would i go to report a venue for TOS violation. Using Spotify in a public setting?

  • Newbie
  • Where would i go to report a venue for TOS violation.  Using Spotify in a public setting?
  • Peter__
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes