Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I recently got a Spotify account and I plan to upgrade later on, but when I tried to log into the desktop application it rejected me saying that I haven't confirmed my email. The problem is that I never received the confirmation email, and I do not k...
Hello As the subject, I need help to log out all other users or people from my account. Best regards
Hi, I tried to manually link my facebook account to my spotify account. I received an error. I believe it's because there's another Spotify account that is linked to my Facebook account. I need this account deleted so that I can link the correct spot...
I am using Spotify for quite some time now. For some months now, I am getting mails telling me my account would be re-activated as soon as my next payment would be successful. I paid every bill so I did not mind those mails and my account was never d...
it says that spotify is in offline mode on all my devices and will not let me log in on my iphone ipad or mac air... i pay the premium price but am unable to access spotify... how can i get it back online... or get it to work again.... who can i cont...
Hi I live in Poland and wanna purchase Spotify Premium which costs here 20PLN/month (roughly 6.5 USD/month). I know prices of the service vary among the countries so I was wondering if the price of my monthly subscription will change if I travel abro...
Hello, I received a premium account as a gift, but I wrongly linked the subscription to my facebook account instead to my current spotify account. Is there any way to revert the process, and use my premium pass in my old spotify account? Thanks
I'm trying to upgrade to Spotify premium using my NUS Extra discount card. I've gone to the discount website and clicked on and then I get to a payment page saying payment options paypal/visa/Amex etc. whichever one I choose when I click the "continu...
Hi can you please log me out a computer I forgot to log out of? Thanks so muchUser name:chriscody624
I started with a two month trial upgrade to Premium last year. After the trial period, I was charged the monthly fee of 9,99 euros. I wanted to cancel my subscription to Premium today, but my Subscription Status said I'm on Spotify Free, so there was...
I am a recent premium user. I spent a large amount of time setting up my spotify playlists. They just won't sync/update to my sonos account. I have tried a variety of fixes that have been listed on the internet with no success. Any ideas?
Good evening, I hope this inquiry is not redundant. My initial Spotify page was set up through my personal Facebook. Since then, I have taken the steps to get my band's page officially verified. My question is, now that 'Diamond Lane' is a verified a...
Is there a way of telling how many songs I have in total across my playlists? I know I can have a max of 3333 but there doesn't appear to be an easy way of telling how near I am to that number?? Thanks
Hi! When I signed up for Spotify the first time I decided to not sign up through facebook. Later on I decided to link my spotify with facebook and now when my friends are searching for my profile they are unable to locate me. How can this be fixed? A...
I just got the newest version of Spotify Free and now my people's list is gone. Instead I have an 'activity' sidebar. I want the people's list back. How do I get it back?
Hi I have checked my bank statement and I have had two payments taken out for March. Can I get a refund and also stop the possibility of two payments coming out next month. Cheers Freddie
Hi there, I recently signed up for the 30 day trial, put in my credit card information, and got a receipt via email, but I noticed that I was still hearing ads. When I logged in and checked my account online it says that I am still using spotify free...
Hi, this morning I've purchased the 30 days trai premium version of spotify, I GET the confrim e-mail ("Hope you're enjoying your Spotify Premium 30-day free trial! Here's your receipt....") but, on my mobile It don't work, and on the computer if I w...
Hi! I'm trying to upgrade for the student discount. However, everytime I try it says that they are unable to verify that I am a student. So I click on the next link to provide more details. It tells me I qualify so I go back to the verification page ...