Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
So i'm having a little trouble reapplying my NUS extra discount after i had to get a new payment card. I go via the NUS website for the deal, then when i log in via facebook to confirm its actually me, it redirects to a page that simply states "this ...
Lets try that again, this time with feeling!
Hi, i have got the following problem: I tried to log in, but I got the message, that password or user name are wrong and that I had to log off. I did that and now my account is flagged as a free account inside the app and on the spotify homepage and ...
So, I used to have premium but I cancelled the subscription a few months ago because I couldn't afford it. Yesterday I found my card had been charged by Spotify and the worst bit is, I don't even have premium on my account! I would rather get this re...
I'm trying to change my payment from a visa to Mastercard. While logged into my spotify account, I select the visa/mastercard option. I also double check the value blocks to see that I've entered the correct numbers. Time and time again, I get the "c...
When I first joined Spotify, I automatically joined it with Facebook, in doing so, my username for Spotify is what I thought was my Facebook name. In fact my username was a 10 digit numbers and my real name was my Facebook name. Few months later, I w...
I've seen a lot of issues with Facebook accounts being sync'ed with the wrong Spotify accounts, and Mods have helped so I am hoping they can help. First of all, I created an account thru email. I was in the settings online, and wanted to 'sync friend...
Hi Richard, I've just made this account to replace my old one, which I logged in with Facebook. Since then my Facebook has been hacked and I'm in the process of retrieving it but I thought I'd make a new Spotify in the mean time. The e-mail address o...
Hi Guys, Appologies if this has already been covered numerous times, Over the years i have signed up for spotify.. forgotton about it ... signed up .. forgotton about it , to the point where my Bank statement reads that there are 3x £9.99 coming from...
I signed up for the free month of premium awhile ago. Over the free time alloted, I was trying to cancel it but I can't! I am getting charged for it and I haven't been getting the actual service. So I'm not able to go through my account to cancel it....
Hello.I want to do the Free Trial of Spotify and pay with Paypal. When I'm trying to do that I'm getting an error. This is a free trial but do I still need to have €10,- on my account in order to activate it? My current balance is €5,->We are not abl...
My debit card was replaced, so I had to resign up to premium. I can see the money has left my account yet the app on y iPhone is not showing as premium. I have signed out and back in numerous times, I have deleted the app and reinstalled an it does n...
When I use my account on my computer (mac) it plays about ten seconds of the song, then it shuts down and the icon is removed from the bar below. I have tried to reinstall the program, but it is the same thing. It all started after the latest upgrade...
HiI made a spotify Account 1 year ago when i was living in Germany. Now i moved to Switzerland 4 weeks ago, and now spotify doesn't work anymore - says that i can only use it 14 days abroad. I then wanted to change my country on spotify.com (it's cur...
Even though registered with an ordinary account via email, I can't login on the iPhone. My username/password is valid like on the desktop, but after completing the login-process a prompt screen for Facebook comes up, where I can only accept or cancel...
i need a account deleted. the email adress to this account is . i would highly apreciate it [Snip-Email(Privacy)-Peter]
I have tried all the browsers and I cannot go to the next page to sign up. It will not do anything. It just has me pick which payment option after the trial ends and when i hit continue nothing happens. Is there a customer service number I can call?
I keep trying to use my account but everytime it says playing from another devise GT- something and all my devices are not in use but this other account is altering everything from my playlists and keeps changing my music when I play it and when I co...
Hi everyone, I am Spanish and I had a Spotify account back in Spain but I am now living in the Netherlands. When Somehow I changed my profile, to Netherlands, but now, when I try to reproduce music in Spotify it doesn’t let me do that because it says...
Hello, I asked this a month ago and did not receive a reply, so I am asking again. I used to live in sweden. In sweden I bought a premium account with my swedish card. Then I moved to Spain. After 6-7 months in spain, my Swedish card expired, and I h...