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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Daliayadi
  • Newbie
  • 248940 Views
  • 439 replies
  • 28 likes
  • Account
    Free
  • 248940 Views
  • 439 replies
  • 28 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12781 Views
  • 6 replies
  • 11 likes
  • Security
  • 12781 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527596 Views
  • 989 replies
  • 113 likes
  • Account
  • 527596 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127778 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127778 Views
  • 74 replies
  • 12 likes

Paid for Premium Family, account shows just Premium

Plan: Premium FamilyCountry: Device: Web PageOperating System: Windows 10 I had myself kicked off of my brother-in-law's Premium Family so that I could start one of my own. I paid the full year in advance. My account shows as Premium, but I have no a...

  • Newbie
  • Plan: Premium Family Country:    Device: Web Page Operating System: Windows 10   I had myself kicked off of my brother-in-law's Premium Family so that I could start one...
  • OneByBoo
  • Roadie
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 481 Views
  • 1 replies
  • 0 likes

Charged twice for two different premiums

PlanFamily PremiumCountrySingapore Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family is sharing a family premium account and the bill is to my dad's card. Ho...

  • Visitor
  • Plan Family Premium Country Singapore    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • OneByBoo
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Can I use my company name on account?

Hi,I read your policy but can't find an answer: can I use my company name for username?I would like to create playlists to share with my followers.Thanks for the reply!

  • Visitor
  • Hi, I read your policy but can't find an answer: can I use my company name for username? I would like to create playlists to share with my followers. Thanks for the reply!  
  • Bethany_Dawn
  • Community Legend
  • 998 Views
  • 1 replies
  • 0 likes
  • Account
  • 998 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to link Apple ID

when I check in my Apple ID it shows that the Spotify account is linked

  • Visitor
  • when I check in my Apple ID it shows that the Spotify account is linked   <community rock star edit - removed personal info>
  • Katerina
  • Spotify Legend
  • 944 Views
  • 2 replies
  • 0 likes
  • 944 Views
  • 2 replies
  • 0 likes

Solved!! Periodo di prova non funziona

Provando a riscattare i 3 mesi di Premium gratuiti mi dice che avevo già usufruito di un periodo di prova anche se non ho mai usufruito di altre prove, mi fa questo anche con un account appena creato con una mail appena creata, come posso risolvere ?

  • Casual Listener
  • Provando a riscattare i 3 mesi di Premium gratuiti mi dice che avevo già usufruito di un periodo di prova anche se non ho mai usufruito di altre prove, mi fa questo anche con un account appena creato...
  • Jyesuu
  • Casual Listener
  • 1027 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1027 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists, liked songs, and recently played all missing

PlanPremiumCountry DeviceMacBook AirOperating SystemCatalina My Question or IssueSo I recently stopped paying for a Premium account due to a card issue, and this seems to have logged me out of Spotify on all my devices. I logged back in, and found my...

  • Newbie
  • Plan Premium Country   Device MacBook Air Operating System Catalina   My Question or Issue So I recently stopped paying for a Premium account due to a card issue, and this seems t...
  • Xenia
  • Moderator
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

Solved!! My profile or public playlists cannot be found

Hi, I've created an account to my company (it is still free), in Spain market, and no one can find the user/ profile using the Spotify search. The profile is with ThoughtWorks Madrid I've tried to do it through the computer and IOS Spotify app, but i...

  • Visitor
  • Hi, I've created an account to my company (it is still free), in Spain market, and no one can find the user/ profile using the Spotify search.   The profile is with ThoughtWorks Madrid  ...
  • user-removed
  • Not applicable
  • 720 Views
  • 2 replies
  • 0 likes
  • Account
  • 720 Views
  • 2 replies
  • 0 likes

Solved!! Got a email frm spotify saying my account is closed and to reactive clicked the link said it wasn't

PlanFree/CountryUnited States DeviceSamsung Galaxy S10eOperating System Android My Question or IssueWant to recover account if it can't get recovered can I have all my liked songs transferred?

  • Casual Listener
  • Plan Free/ Country United  States  Device Samsung Galaxy S10e Operating System  Android    My Question or Issue Want to recover account if it can't get recovered ca...
  • OneByBoo
  • Roadie
  • 715 Views
  • 3 replies
  • 0 likes
  • Account
  • 715 Views
  • 3 replies
  • 0 likes

Prenium duo.. are playlists mixed? My bf and I want our libraries SEPARATE..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 421 Views
  • 1 replies
  • 0 likes
  • Premium
  • 421 Views
  • 1 replies
  • 0 likes

Display Name Option not appearing on my Premium account

HelloI'm trying to change my display name but when I follow the instructions posted previously, there is no "Display Name" option in my "Edit Profile" section. I've tried both on mobile (Iphone 6) and laptop (Macbook Pro running Mojave 10.14.6 using ...

  • Casual Listener
  • Hello I'm trying to change my display name but when I follow the instructions posted previously, there is no "Display Name" option in my "Edit Profile" section.   I've tried both on mobi...
  • micahvandijk
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • Account
  • 431 Views
  • 2 replies
  • 0 likes

unknown people keep logging into my account

Hi, It started last night that someone strangely has been secretly logging in and playing their music using my account. I have never experience this matter before. I have changed my password, username, email address and clicking the 'sign out everywh...

  • Visitor
  • Hi,   It started last night that someone strangely has been secretly logging in and playing their music using my account. I have never experience this matter before.   I have changed my...
  • Emilia_8
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 547 Views
  • 1 replies
  • 0 likes

Account got hacked

PlanPremiumCountryCanadaDevice Samsung Galaxy 9, Operating System Android Oreo, My Question or IssueMy account got hacked and taken over! They changed my email address to a different one and I cannot log into it anymore.

  • Casual Listener
  • Plan Premium Country Canada Device  Samsung Galaxy 9,  Operating System  Android Oreo,   My Question or Issue My account got hacked and taken over! They changed my ...
  • Billy-J
  • Spotify Star
  • 519 Views
  • 3 replies
  • 0 likes
  • Account
  • 519 Views
  • 3 replies
  • 0 likes

Solved!! I cannot change picture of my profile and picture of my playlists

PlanFree/PremiumCountryCzech rep.DeviceSamsung Galaxy s7, Desktop, LaptopOperating SystemAndroid, Windows 10 My Question or IssueHi, please help me with my problem. I am not able to change my profile picture nor pictures of my playlists. As I found, ...

  • Casual Listener
  • Plan Free/Premium Country Czech rep. Device Samsung Galaxy s7, Desktop, Laptop Operating System Android, Windows 10   My Question or Issue Hi, please help me with my problem. I am not ...
  • Daniela192
  • Casual Listener
  • 1258 Views
  • 2 replies
  • 0 likes
  • Account
  • 1258 Views
  • 2 replies
  • 0 likes

Solved!! two profile with the same name ( 1 for artist + 1 for person)

Hi guys, I have a problem, i have two profiles with the same nameOne of the two is for artits, the other is a person profileWhile distrokid was loading the one for artist, a our staff member mistakenly created a personal profile for person the the na...

  • Visitor
  • Hi guys,   I have a problem, i have two profiles with the same name One of the two is for artits, the other is a person profile While distrokid was loading the one for artist, a our staff me...
  • Pie80
  • Visitor
  • 3045 Views
  • 2 replies
  • 0 likes
  • Account
  • 3045 Views
  • 2 replies
  • 0 likes

Change country for new releases etc.

How can I get new releases, top tracks etc. for a country different from my account's country? Just because I keep my money there does not necesseraliy mean I like their music...

  • Casual Listener
  • How can I get new releases, top tracks etc. for a country different from my account's country? Just because I keep my money there does not necesseraliy mean I like their music...  
  • -Ile-
  • Newbie
  • 2150 Views
  • 4 replies
  • 0 likes
  • 2150 Views
  • 4 replies
  • 0 likes

Recently played not updating

PlanPremiumCountry DeviceMacbook AirOperating SystemMojave My Question or Issue Recently played in Spotify does not update. I have done everything I can think of to solve the issue on my end, such as reinstalling the application, logging in and out, ...

  • Casual Listener
  •   Plan Premium Country   Device Macbook Air Operating System Mojave   My Question or Issue   Recently played in Spotify does not update. I have done everything I can t...
  • AdamDamon
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Premium
  • 399 Views
  • 1 replies
  • 0 likes

My account doesn't pop up on search

When my friends try to find my account, nothing pops up in search results. When I try to search up their accounts, it works and their profile appears in searches. What is wrong with my account???

  • Visitor
  • When my friends try to find my account, nothing pops up in search results. When I try to search up their accounts, it works and their profile appears in searches. What is wrong with my account???
  • Maxim
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • Account
  • 574 Views
  • 1 replies
  • 0 likes

Re: Account is being hacked

What do you do in case you sign in Spotify with your Facebook account? 

  • Casual Listener
  • What do you do in case you sign in Spotify with your Facebook account? 
  • OneByBoo
  • Roadie
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Inconsistent UI between all platforms

I think that redesign can be good and helpful for certain things, such as iOS mobile update that completely changed the app, however, there are things such as the shuffle play button still on iPad and it is inconsistent design everywhere between andr...

  • Music Fan
  • I think that redesign can be good and helpful for certain things, such as iOS mobile update that completely changed the app, however, there are things such as the shuffle play button still on iPad an...
  • Luan
  • Spotify Star
  • 935 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Other
  • 935 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't get rid of hacker?

PlanFamily planCountry AustraliaDeviceMoto E4Operating SystemAndroid Oreo My Question or Issue About a month ago I started having a playlist that I didn't make appear in my heavy rotation, and the web player would open itself and play random music, s...

  • Newbie
  • Plan Family plan Country  Australia Device Moto E4 Operating System Android Oreo   My Question or Issue  About a month ago I started having a playlist that I didn't make...
  • Xenia
  • Moderator
  • 4802 Views
  • 3 replies
  • 3 likes
  • Security
  • 4802 Views
  • 3 replies
  • 3 likes