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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75527 Views

26 replies

0 likes

  • 75527 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92945 Views

9 replies

2 likes

Account
Login
  • 92945 Views
  • 9 replies
  • 2 likes

Superuser Contribution 2 facebook accounts, 2 diferent Spotify Logins

PlanPremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have 2 Facebook accounts, One which is related to music, that is called [snip - Communit...

Casual Listener

Plan Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I hav...

Katerina

Spotify Legend

1411 Views

2 replies

0 likes

Login
Premium
  • 1411 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Problem

PlanFree/PremiumCountryUnited KingdomDeviceAnyOperating SystemAny My Question or IssueI'm having problem with my spotify account, I signed up with a facebook account instead of making a new account, I have lost that account because I tried to make a ...

Visitor

Plan Free/Premium Country United Kingdom Device Any Operating System Any   My Question or Issue I'm having problem with my spotify account, I signed up with a facebook account instead ...

Katerina

Spotify Legend

789 Views

3 replies

0 likes

Account
Free
  • 789 Views
  • 3 replies
  • 0 likes

Merge my old email account with my new number account

Hai, I been using spotify for a while from a new account which was created using my number and i forgot that i had an account linked to my mail. I tried to link my mail address to the number account but it does not connect. I did also try to connect ...

Visitor

Hai, I been using spotify for a while from a new account which was created using my number and i forgot that i had an account linked to my mail. I tried to link my mail address to the number account ...

Emilia_8

Community Legend

1773 Views

1 replies

0 likes

Account
Free
Login
  • 1773 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice this month

Hello, I was charged twice this month (yesterday) and I haven't changed anything on my account, its the same number of accounts as always has been.Can I have this issue sorted out?

Casual Listener

Hello,    I was charged twice this month (yesterday) and I haven't changed anything on my account, its the same number of accounts as always has been. Can I have this issue sorted out? ...

Peter

Spotify Legend

667 Views

3 replies

0 likes

Account
  • 667 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ghost account.

Premium planCountry:PeruProblem:I started a Spotify Premium Duo account in October 2019 with a Facebook account that I would delete in November 2019 once I delete it, my name will automatically change to 31 hjk ... but pay no attention then my Spotif...

Casual Listener

Premium plan Country: Peru Problem: I started a Spotify Premium Duo account in October 2019 with a Facebook account that I would delete in November 2019 once I delete it, my name will automatical...

Xenia

Moderator

1152 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 1152 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Lost email

Hello, I had a Spotify account that I had been using for years and I wanted to make a new one so I did and have been using that one for the last year. Recently I accidentally logged out of my account and cannot remember the email or password I used f...

Casual Listener

Hello, I had a Spotify account that I had been using for years and I wanted to make a new one so I did and have been using that one for the last year. Recently I accidentally logged out of my account...

Peter

Spotify Legend

1254 Views

3 replies

0 likes

Account
Login
  • 1254 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Recently played artists not updating

My Question or Issue - For a week now, my recently played artists aren’t updating in my app. I disabled the settings to display recently played artists and share listening activity. I deleted my cache. I logged out and deleted the app. I powered off ...

Casual Listener

My Question or Issue - For a week now, my recently played artists aren’t updating in my app. I disabled the settings to display recently played artists and share listening activity. I delet...

DoctorWoozy

Visitor

9826 Views

11 replies

8 likes

Premium
  • 9826 Views
  • 11 replies
  • 8 likes

Can't edit playlists OR follow other users?

I understand spotify is trying to force new features by removing some of their most important ones but is there any way to reverse these changes? I am so tired of not being able to edit or follow. Plan: premium Country: I have accounts in canada and ...

Casual Listener

I understand spotify is trying to force new features by removing some of their most important ones but is there any way to reverse these changes? I am so tired of not being able to edit or follow.&nb...

EthanS1

Community Legend

508 Views

1 replies

0 likes

Premium
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Music

For some reason the following music is randomly playing on my phone and compute every other day or so: - music by Julian Fugart https://open.spotify.com/user/dupain11/playlist/7rqzAXvewTD14x7asyn53l; and- music by Dave Skuts https://open.spotify.com/...

Newbie

For some reason the following music is randomly playing on my phone and compute every other day or so:   - music by Julian Fugart https://open.spotify.com/user/dupain11/playlist/7rqzAXvew...

mrcowan12

Newbie

4756 Views

14 replies

2 likes

Account
Premium
  • 4756 Views
  • 14 replies
  • 2 likes

Superuser Contribution Alte Email fuer neuen Account verwenden?

Ich wuerde gerne diesen Account loeschen und mich erneut anmelden. Nun meine Frage: Ist es moeglich mir einen neuen Account mit der Email dieses Accounts zu erstellen wenn dieser geloescht wird?

Newbie

Ich wuerde gerne diesen Account loeschen und mich erneut anmelden. Nun meine Frage: Ist es moeglich mir einen neuen Account mit der Email dieses Accounts zu erstellen wenn dieser geloescht wird?

Elena

Moderator

10319 Views

5 replies

0 likes

  • 10319 Views
  • 5 replies
  • 0 likes

Solved!! Add existing Spotify accounts to premium family free trial

I just started a free family premium trail. I have 2 family members who have existing Spotify accounts. I would like to add them to my plan, and have them keep their settings and history etc. One is an individual account. The other is a student accou...

Casual Listener

I just started a free family premium trail. I have 2 family members who have existing Spotify accounts. I would like to add them to my plan, and have them keep their settings and history etc. One is ...

Billy-J

Spotify Star

3832 Views

3 replies

0 likes

Account
Free
Premium
  • 3832 Views
  • 3 replies
  • 0 likes

Identity Theft on Spotify! Help!

Many Artists like Slash, UFO, Racer X and others (some Artists I follow for their world famous guitar playing) getting their identities and profiles stolen. But even worse, this week 5 songs on my release radar are NOT from the artists I follow. The ...

Roadie

Many Artists like Slash, UFO, Racer X and others (some Artists I follow for their world famous guitar playing) getting their identities and profiles stolen. But even worse, this week 5 songs on my re...

jakegerb

Roadie

900 Views

2 replies

0 likes

Other
Security
Subscription
  • 900 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Deleted Account is still searchable

PlanFree/Premium CountryGermany My Question or IssueI deleted an account and after over a week the account can still be found in the search, which is not good, because after deleting the account, I created a new one, with the same name but an other m...

Visitor

Plan Free/Premium   Country Germany   My Question or Issue I deleted an account and after over a week the account can still be found in the search, which is not good, because after d...

Xenia

Moderator

2439 Views

1 replies

0 likes

Account
  • 2439 Views
  • 1 replies
  • 0 likes

Solved!! some question about the spotify gift card

I have just redeem a 3months spotify gift card and my question is if i redeem another gift card,for instance,i ender a 6months gift card right now,will it add up to 9months or will it just overlap it with just 6months?Because i've got several gift ca...

Newbie

I have just redeem a 3months spotify gift card and my question is if i redeem another gift card, for instance,i ender a 6months gift card right now,will it add up to 9months or will it just overlap ...

DigitalDriver

Casual Listener

3647 Views

2 replies

0 likes

Premium
  • 3647 Views
  • 2 replies
  • 0 likes

Superuser Contribution Difficulty Adding Family Member

Recently purchased a Premium family plan. I am the manager and sent an email invite to my wife, who lives in the same house, to join the family plan. She logged into her existing free account and entered our home address just for Spotify to say she i...

Newbie

Recently purchased a Premium family plan. I am the manager and sent an email invite to my wife, who lives in the same house, to join the family plan. She logged into her existing  free account a...

Xenia

Moderator

519 Views

1 replies

0 likes

Account
Premium
  • 519 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot edit Profile

Hey there, I tried to edit my profile in the edit profile section ("Profil bearbeiten" on the german website). In particular, I tried to untick the sharing of registration data thing. But when I click the save button it gives me an error saying that ...

Casual Listener

Hey there,   I tried to edit my profile in the edit profile section ("Profil bearbeiten" on the german website). In particular, I tried to untick the sharing of registration data thing. But wh...

Elena

Moderator

2300 Views

7 replies

0 likes

Account
  • 2300 Views
  • 7 replies
  • 0 likes

Superuser Contribution "Something went wrong. Try again or get help" message when trying to change method of payment.

I am attempting to update my method of payment for my Spotify Premium Student account. I am sure that I am entering my card number correctly and have tried using both Safari and Chrome but after I enter my information and click update, I keep receivi...

Visitor

I am attempting to update my method of payment for my Spotify Premium Student account. I am sure that I am entering my card number correctly and have tried using both Safari and Chrome but after I en...

Ivan

Spotify Legend

888 Views

1 replies

0 likes

Account
  • 888 Views
  • 1 replies
  • 0 likes

Método de pagamento

Precisei cancelar o meu cartão de crédito, ficando apenas com meus cartões de débito, dessa forma, me foi solicitado a alteração do método de pagamento. Tentei realizar a mudança com os meus dois cartões, já que a primeira tentativa não houve êxito, ...

Visitor

Precisei cancelar o meu cartão de crédito, ficando apenas com meus cartões de débito, dessa forma, me foi solicitado a alteração do método de pagamento. Tentei realizar a mudança com os meus dois car...

Luan

Spotify Star

594 Views

1 replies

0 likes

Account
Premium
  • 594 Views
  • 1 replies
  • 0 likes

Pls Help !!

Hey guys I have Spotify premium a Long Time and I am very happy with it but for 2 days I randomly got logged out my account and I thought Mhh ok than I tried to log in again but I can’t than I tried to reset my password but I never get an Mail kann a...

Visitor

Hey guys I have Spotify premium a Long Time and I am very happy with it but for 2 days I randomly got logged out my account and I thought Mhh ok than I tried to log in again but I can’t than I tried ...

Billy-J

Spotify Star

495 Views

1 replies

0 likes

Account
  • 495 Views
  • 1 replies
  • 0 likes

Solved!! Can’t log in

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry Device(iPhone 6s+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was randomly logged ...

Regular

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device (iPhone 6s+) Operating System (iOS 10, ...

Billy-J

Spotify Star

1809 Views

9 replies

0 likes

Free
  • 1809 Views
  • 9 replies
  • 0 likes