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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9033 Views
  • 1 replies
  • 9 likes
  • Security
  • 9033 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481963 Views
  • 979 replies
  • 111 likes
  • Account
  • 481963 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210888 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210888 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120918 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120918 Views
  • 72 replies
  • 12 likes

Solved!! 'Appears on' album removed from profile

Hi there! I am having so much trouble removing an album that is showing up on my artist profile. It is an 'Appears On" album that I don't want associated with my profile. Can I remove this album? I didn't release it, but somehow it is linked to my pr...

  • Casual Listener
  • Hi there! I am having so much trouble removing an album that is showing up on my artist profile.  It is an 'Appears On" album that I don't want associated with my profile. Can I remove this albu...
  • Luan
  • Spotify Star
  • 4170 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 4170 Views
  • 1 replies
  • 0 likes

Hacked Account

PlanPremiumCountry Device(iPhone 11 Pro Max, MacBook Pro 2018)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  •   Plan Premium Country   Device (iPhone 11 Pro Max, MacBook Pro 2018) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 679 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 679 Views
  • 1 replies
  • 0 likes

Hacked Account

PlanPremiumCountry FranceDevice(iPhone 11 Pro Max, MacBook Pro 2018)My Question or IssueHello guys, Well my problem is obvious: someone basically hacked my account and added 3 unknown people on my family subscription. I took them out, changed the pas...

  • Casual Listener
  • Plan Premium Country  France Device (iPhone 11 Pro Max, MacBook Pro 2018) My Question or Issue Hello guys,   Well my problem is obvious: someone basically hacked my account and add...
  • AdamDamon
  • Spotify Star
  • 652 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci premium hesabımdan aile preimum ücreti alıyor

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAile preimum hesabimi iptal edip öğrenci premium hesabına gectim fakat aile premium ücreti al...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Aile ...
  • Elena
  • Moderator
  • 706 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 706 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently Played not updated

PlanPremiumOperating SystemWindows 10, macOS 10.13, Android 7 There's a problem that I've been seeing for a long time. I don't have updated Recently Played. Not on Windows, not on MacOS, not on my browser.Thank you.  

2020-04-09_03-03-07.png
  • Newbie
  • Plan Premium Operating System Windows 10, macOS 10.13, Android 7   There's a problem that I've been seeing for a long time. I don't have updated Recently Played. Not on Windows, not on...
  • Ivan
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Other
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share music

I used to be able to share music from Spotify onto my Instagram Stories. Now the feature has disappeared. PlanFreeCountryMalaysiaDeviceVivo Y81Operating SystemAndroid 8 My Issue

  • Visitor
  • I used to be able to share music from Spotify onto my Instagram Stories. Now the feature has disappeared.  Plan Free Country Malaysia Device Vivo Y81 Operating System Android 8   ...
  • Mario
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 1 likes
  • Account
  • 377 Views
  • 1 replies
  • 1 likes

Pay for boyfriend abroad

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)I want to pay for my boyfriend but when he types in my card details it says coutry details is incorrect

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I want to pay for my boyfriend but wh...
  • Luan
  • Spotify Star
  • 592 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 592 Views
  • 3 replies
  • 0 likes

Superuser Contribution Almost Hacked - Spotify has no history?

PlanPremiumCountryCanadaDeviceMacBook 2012, iPhone 7 This morning I saw that my sound on the Spotify app went all the way down randomly, several times. Then I was kicked out. I reset my password as I had forgotten it anyway and realized that the mail...

  • Visitor
  • Plan Premium Country Canada Device MacBook 2012, iPhone 7   This morning I saw that my sound on the Spotify app went all the way down randomly, several times. Then I was kicked out. I res...
  • EthanS1
  • Community Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • Security
  • 750 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment

PlanPremiumCountryIreland Device(iPhone 8, My Question or IssueI have been charged twice on two separate cards for the Last 4 months for the one account after updating to family spotify. I can’t see where one of the cards info is stored. How do i sto...

  • Casual Listener
  • Plan Premium Country Ireland  Device (iPhone 8,      My Question or Issue I have been charged twice on two separate cards for the Last 4 months for the one account after ...
  • Elena
  • Moderator
  • 456 Views
  • 3 replies
  • 0 likes
  • Account
  • 456 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in, the 14 day limit while abroad has been reached. I have not been abroad.

PlanFreeCountryCANADADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueHaven't changed my settings, my account still says Canada, and the last time I traveled abroad a passport wasn't necessary to go to the States.

  • Casual Listener
  • Plan Free Country CANADA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue Haven't changed my settings, my account still says Canada, and the last time I tr...
  • Xenia
  • Moderator
  • 619 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 619 Views
  • 3 replies
  • 0 likes

Superuser Contribution already a Spotify premium member want to go on student plan

PlanPremiumCountryUSA Device(iphone 8 plus, macbook pro )Operating System(iOS 10) My Question or IssueI am a Spotify premium member however I'm paying 10 when I've been a student. I don't want to lose all my playlists and I'm also paying for Hulu. I ...

  • Visitor
  • Plan Premium Country USA  Device (iphone 8 plus, macbook pro ) Operating System (iOS 10)    My Question or Issue I am a Spotify premium member however I'm paying 10 when I've...
  • Ivan
  • Spotify Legend
  • 592 Views
  • 2 replies
  • 0 likes
  • Account
  • 592 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account was accessed from Russia

PlanPremiumCountryCanada Device(iPhone 11 Pro, MacBook Pro 2013, iMac Retina 2018, Acer PC)Operating System(MacOS 14.6, iOS 13.3, Windows 10) My Question or IssueHi, my account was accessed from Russia today. I had a very secure password so I wouldn'...

  • Regular
  • Plan Premium Country Canada   Device (iPhone 11 Pro, MacBook Pro 2013, iMac Retina 2018, Acer PC) Operating System (MacOS 14.6, iOS 13.3, Windows 10)   My Question or Issue Hi, m...
  • Ivan
  • Spotify Legend
  • 3699 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 3699 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Facebook created account

PlanPremium FamilyCountryUSADeviceWin10 ApplicationOperating SystemWindows 10 My spotify account was created through my facebook account. However, my profile name is just number with no pictures. I have no way to change the profile name.In addition, ...

  • Casual Listener
  •   Plan Premium Family Country USA Device Win10 Application Operating System Windows 10   My spotify account was created through my facebook account.  However, my profile name...
  • SpotifyJJ
  • Casual Listener
  • 610 Views
  • 1 replies
  • 0 likes
  • Account
  • 610 Views
  • 1 replies
  • 0 likes

I can't cancel my subscription

PlanPremiumCountryParaguayDevice(iPhone 5sOperating System(iOS 10 My Question or IssueI can't cancel my subscription. I think something's wrong with the webpage. I logged in then in the option bar, it doesn't show the account preview option, subcribt...

  • Visitor
  • Plan Premium Country Paraguay Device (iPhone 5s Operating System (iOS 10   My Question or Issue I can't cancel my subscription. I think something's wrong with the webpage. I logged in ...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support antwortet nicht mehr | Facebook Account

Gestern habe ich meinen mit Facebook erstellten Account auf eine neue Mail Adresse umstellen lassen, hatte bisher immer nur gute Erfahrungen (Schnelle Antwortzeiten und immer hilfreich) mit dem Support gemacht.Heute habe ich mit einem Freund ausprobi...

  • Visitor
  • Gestern habe ich meinen mit Facebook erstellten Account auf eine neue Mail Adresse umstellen lassen, hatte bisher immer nur gute Erfahrungen (Schnelle Antwortzeiten und immer hilfreich) mit dem Suppo...
  • Xenia
  • Moderator
  • 570 Views
  • 1 replies
  • 0 likes
  • Login
  • 570 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playback interrupted

PlanFamily premiumDeviceWebplayer (Chrome), Spotify app on iPhoneOperating SystemWindows 10, iOS 13.3 My Question or IssueIn the past 1-2 weeks I keep getting my playback interrupted and a strange song starts to play. When listing the devices I could...

  • Casual Listener
  • Plan Family premium Device Webplayer (Chrome), Spotify app on iPhone Operating System Windows 10, iOS 13.3   My Question or Issue In the past 1-2 weeks I keep getting my playback interru...
  • Ivan
  • Spotify Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 954 Views
  • 1 replies
  • 0 likes

Purchased Premium for 1 year on a prepaid mastercard. Now Spotify has cancelled my premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased a 100.00 prepaid card to renew my premium account for a year. I did this approxim...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I purch...
  • Billy-J
  • Spotify Star
  • 801 Views
  • 1 replies
  • 0 likes
  • Account
  • 801 Views
  • 1 replies
  • 0 likes

New phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have got a New phone an I can not seem to get info my account. Asked for a New password, di...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 399 Views
  • 1 replies
  • 0 likes

[Android] Android TV app allows random people to login without code in my dorm

I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there is a way to get him banned please do so. I don’t k...

  • Casual Listener
  • I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there...
  • 572 Views
  • 0 replies
  • 0 likes
  • Android
  • 572 Views
  • 0 replies
  • 0 likes

Can't log in because of my username

PlanFreeCountryFranceDeviceSamsung Galaxy a70 My Question or IssueHello, today I loged out accidentally and when I wanted to log in, my username was incorrect, but I sure it's the right username because when my friends search it, they found my playli...

  • Casual Listener
  •   Plan Free Country France Device Samsung Galaxy a70   My Question or Issue Hello, today I loged out accidentally and when I wanted to log in, my username was incorrect, but I sure...
  • Mariecnrd
  • Casual Listener
  • 648 Views
  • 2 replies
  • 0 likes
  • Account
  • 648 Views
  • 2 replies
  • 0 likes