Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7468 Views
  • 1 replies
  • 9 likes
  • Security
  • 7468 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474364 Views
  • 978 replies
  • 111 likes
  • Account
  • 474364 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207831 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207831 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119034 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119034 Views
  • 72 replies
  • 12 likes

Getting hacked?

Yesterday I received an email saying that someone logged into my account in Russia.. (I live in Ireland) so I knew it wasn't me. So I changed my password and logged every device from my account. I thought it was fine but then a few minutes ago I rece...

  • Visitor
  • Yesterday I received an email saying that someone logged into my account in Russia.. (I live in Ireland) so I knew it wasn't me. So I changed my password and logged every device from my account. &nb...
  • Billy-J
  • Spotify Star
  • 823 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 823 Views
  • 1 replies
  • 0 likes

Someone else is using my Spotify

PlanPremium CountryUSA DeviceiPhone 7 My Question or Issuesomeone else is using my Spotify account. I changed my password and logged every device out of my account and somehow they still got back into my account. I don’t know how they are doing it. M...

  • Casual Listener
  • Plan Premium   Country USA   Device iPhone 7   My Question or Issue someone else is using my Spotify account. I changed my password and logged every device out of my account ...
  • Emilia_8
  • Community Legend
  • 1477 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 1477 Views
  • 6 replies
  • 0 likes

My user name is code

Dear Spotify Community,I am facing an issue that my username is weird code(21ubbwqf7aej4ozdcits73p7q) instead of my name kindly anyone can help with that?BR,Ahmed,

  • Visitor
  • Dear Spotify Community, I am facing an issue that my username is weird code(21ubbwqf7aej4ozdcits73p7q) instead of my name kindly anyone can help with that? BR, Ahmed,
  • Emilia_8
  • Community Legend
  • 1273 Views
  • 1 replies
  • 0 likes
  • Account
  • 1273 Views
  • 1 replies
  • 0 likes

Change of Country

Have moved to another country and wan to swap my profile to where I am now, but sadly Spotify cannot do this and I have to contact Admin to get them to swap countries, they dont have a support email address that I have found or telephone number, does...

  • Visitor
  • Have moved to another country and wan to swap my profile to where I am now, but sadly Spotify cannot do this  and I have to contact Admin to get them to swap countries, they dont have a support ...
  • Emilia_8
  • Community Legend
  • 630 Views
  • 1 replies
  • 0 likes
  • Account
  • 630 Views
  • 1 replies
  • 0 likes

Solved!! Hulu Subscription Not Working After Cancelling Premium on a Different Spotify Account

My family has a Hulu account that used to be linked to my Spotify account. However, I had to cancel my premium subscription a while back, so we unlinked the Hulu account from my Spotify account and linked it to my Mom's account instead, which she als...

  • Music Fan
  • My family has a Hulu account that used to be linked to my Spotify account. However, I had to cancel my premium subscription a while back, so we unlinked the Hulu account from my Spotify account and l...
  • Luan
  • Spotify Star
  • 5162 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 5162 Views
  • 7 replies
  • 0 likes

Superuser Contribution Podcaster account empty or deleted?

My Question or Issue Please help! My podcast account is empty. All statistics are set to 0, none of my episodes are visible. It looks like all content is deleted. When I try to add my rss feed I get the notification that this rss feed is already in u...

  • Casual Listener
  • My Question or Issue   Please help! My podcast account is empty. All statistics are set to 0, none of my episodes are visible. It looks like all content is deleted. When I try to add my rss fe...
  • TheGrooveBox
  • Casual Listener
  • 1945 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 1945 Views
  • 2 replies
  • 0 likes

Change the language of the communication emails

I currently get the communication emails in Spanish, I am in the UK so it should be English as default. I can't find anywhere that I can change it from Spanish to English - I've looked at previous topics but there no longer appears to be an option to...

  • Casual Listener
  • I currently get the communication emails in Spanish, I am in the UK so it should be English as default.  I can't find anywhere that I can change it from Spanish to English - I've looked at previ...
  • OneByBoo
  • Roadie
  • 2864 Views
  • 3 replies
  • 0 likes
  • Account
  • 2864 Views
  • 3 replies
  • 0 likes

Zufällige wiedergabe

Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...

  • Casual Listener
  • Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...
  • OneByBoo
  • Roadie
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

I am being charged for Premium but I don't know from which account

PlanPremiumCountryLatviaDevicePCOperating SystemWindows 10My Question or IssueI am being charged for Premium but I don't know from which account, I have many accounts. I tried to enter with all emails I use, all usernames from both PC's and Android's...

  • Visitor
  •   Plan Premium Country Latvia Device PC Operating System Windows 10 My Question or Issue I am being charged for Premium but I don't know from which account, I have many accounts. I tri...
  • OneByBoo
  • Roadie
  • 499 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution disconnecting facebook to my spotify

Hi, so I recently connected my Facebook but then decided I didn't want it linked so I then disconnected it and it isn't linked anymore. However, my profile picture is still my Facebook profile picture. I tried removing it and it didn't work. I then c...

  • Casual Listener
  • Hi, so I recently connected my Facebook but then decided I didn't want it linked so I then disconnected it and it isn't linked anymore. However, my profile picture is still my Facebook profile pictur...
  • Mario
  • Spotify Legend
  • 868 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 868 Views
  • 5 replies
  • 0 likes

Help! Lost my account! Can't Log in to my premium account. No email for resetting password received

Product: Spotify PremiumCountry: GermanyDevices: Windows 10 PC + Android Hi Community! I am Norbert from Munich, Germany, (Writing in English - hoping to find a larger community base...) I have a Spotify Premium Account which I can't access anymore. ...

  • Visitor
  • Product: Spotify Premium Country: Germany Devices: Windows 10 PC + Android   Hi Community! I am Norbert from Munich, Germany,   (Writing in English - hoping to find a larger community...
  • OneByBoo
  • Roadie
  • 2877 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 2877 Views
  • 1 replies
  • 1 likes

Premium account turned to free account

PlanFree/PremiumNetherlands DeviceMac Hi, my premium account suddenly turned into a free account. When checking my billing plan, I can see the bill of march but this isn't charged from my bank account. How did this happen all of a sudden?

  • Newbie
  • Plan Free/Premium Netherlands   Device Mac   Hi, my premium account suddenly turned into a free account. When checking my billing plan, I can see the bill of march but this isn't cha...
  • OneByBoo
  • Roadie
  • 812 Views
  • 1 replies
  • 0 likes
  • Account
  • 812 Views
  • 1 replies
  • 0 likes

Issues with link for Premium Duo account

Planpremium duoCountry Canada DeviceGoogle pixel 3 xlOperating SystemAndroid 10 My Question or IssueMy wife cannot get the Duo account link to work. I sent a new link multiple times and she is copying/pasting link, opening new browser window in a pri...

  • Casual Listener
  •   Plan premium duo Country Canada   Device Google pixel 3 xl Operating System Android 10   My Question or Issue My wife cannot get the Duo account link to work.  I sen...
  • OneByBoo
  • Roadie
  • 2179 Views
  • 3 replies
  • 0 likes
  • Account
  • 2179 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to change name and photo on profile

I have already stop connecting my spotify to facebook but why do I still have my facebook name and photo on my profile? Please tell me how to fix this. Thanks

  • Casual Listener
  • I have already stop connecting my spotify to facebook but why do I still have my facebook name and photo on my profile? Please tell me how to fix this. Thanks
  • Katerina
  • Spotify Legend
  • 292244 Views
  • 11 replies
  • 10 likes
  • 292244 Views
  • 11 replies
  • 10 likes

Solved!!Superuser Contribution Language settings: disable "gender star"

PlanPremiumCountryGermanyDeviceAndroid 10Operating SystemWindows 10 My Question or IssueLanguage has changed to gender-sensitive today. How can I set back to standard german?Example: Instead of "Künstler*innen" I would like to read "Künstler"

  • Visitor
  • Plan Premium Country Germany Device Android 10 Operating System Windows 10   My Question or Issue Language has changed to gender-sensitive today. How can I set back to standard german?...
  • Peter
  • Spotify Legend
  • 14179 Views
  • 16 replies
  • 122 likes
  • Account
    Premium
  • 14179 Views
  • 16 replies
  • 122 likes

Solved!!Superuser Contribution Surprise with foreign transaction fee

I have a Spotify Australia account but the credit card statement reads SPOTIFY STOCKHOLM CREDIT CARD PURCHASE and I have been charged a foriegn transaction fee.I have now seen that this seems to be a rather common problem. What surprises me is that I...

  • Regular
  • I have a Spotify Australia account but the credit card statement reads  SPOTIFY STOCKHOLM CREDIT CARD PURCHASE and I have been charged a foriegn transaction fee. I have now seen that this...
  • Peter
  • Spotify Legend
  • 22861 Views
  • 42 replies
  • 0 likes
  • Account
    Subscription
  • 22861 Views
  • 42 replies
  • 0 likes

Need to delay payment of Premium

Due to being sent home because of the Coronavirus outbreak, I am now running short of money.I'd ideally delay payment for two months for Premium but cannot find a way to contact Spotify directly.Any suggestions?

  • Visitor
  • Due to being sent home because of the Coronavirus outbreak, I am now running short of money. I'd ideally delay payment for two months for Premium but cannot find a way to contact Spotify directly. ...
  • Luan
  • Spotify Star
  • 1444 Views
  • 1 replies
  • 0 likes
  • Account
  • 1444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing receipts

Dear Spotify SuppoortI'm missing my receipts for july and august in the receips page.I need the for my bookkeeping. I hope that you'll be able to supply them. Kind RegardsPater Varberg, (Pandrupkino.dk)

  • Newbie
  • Dear Spotify Suppoort I'm missing my receipts for july and august in the receips page. I need the for my bookkeeping. I hope that you'll be able to supply them.   Kind Regards Pater Varberg...
  • Xenia
  • Moderator
  • 880 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 880 Views
  • 5 replies
  • 0 likes

Solved!! Family Plan downgrade - what happens to the admin acct?

PlanPremiumCountryUKDeviceSamsung phonesMy Question or IssueHi, thinking of upgrading to Family Premium due to current situation, partner and I are both WFH and as we both share 1 account we have to choose who gets music on while we work.I understand...

  • Casual Listener
  • Plan Premium Country UK Device Samsung phones My Question or Issue Hi, thinking of upgrading to Family Premium due to current situation, partner and I are both WFH and as we both share 1 accou...
  • OneByBoo
  • Roadie
  • 1865 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1865 Views
  • 4 replies
  • 0 likes

Profile Pic not showing in search results

Plan - FreeCountry - United States DeviceIphone XR, Macbook Pro 2017both updated My Question or IssueWe are running a spotify page for "Harvest Valley Church". Was able to change our profile picture of our logo on mobile and desktop, but when searchi...

  • Visitor
  • Plan -  Free Country -  United States   Device Iphone XR, Macbook Pro 2017 both updated   My Question or Issue We are running a spotify page for "Harvest Valley Church"....
  • OneByBoo
  • Roadie
  • 470 Views
  • 1 replies
  • 0 likes
  • Other
  • 470 Views
  • 1 replies
  • 0 likes