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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75589 Views

26 replies

0 likes

  • 75589 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92995 Views

9 replies

2 likes

Account
Login
  • 92995 Views
  • 9 replies
  • 2 likes

Solved!! Can’t log in

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry Device(iPhone 6s+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was randomly logged ...

Regular

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device (iPhone 6s+) Operating System (iOS 10, ...

Billy-J

Spotify Star

1810 Views

9 replies

0 likes

Free
  • 1810 Views
  • 9 replies
  • 0 likes

I think my account was hacked

PlanPremiumCountryIsraelDeviceOnePlus6, Lenovo Yoga PCOperating SystemAndroid, Windows, Ubuntu My Question or IssueEvery week my Discover Weekly playlist is full with Japanese songs and I never listen to Japanese music.I am afraid that someone hacked...

Regular

Plan Premium Country Israel Device OnePlus6, Lenovo Yoga PC Operating System Android, Windows, Ubuntu   My Question or Issue Every week my Discover Weekly playlist is full with Japanes...

Billy-J

Spotify Star

684 Views

3 replies

0 likes

Account
  • 684 Views
  • 3 replies
  • 0 likes

Solved!! Display name not showing up in top right after changing it

I recently changed my display name and now my display name is not showing up in the top right. Instead, it is my automatically generated username comprised of random numbers and letters (I'm aware that Spotify gives users a random username so I've se...

Casual Listener

I recently changed my display name and now my display name is not showing up in the top right. Instead, it is my automatically generated username comprised of random numbers and letters (I'm aware th...

OneByBoo

Roadie

893 Views

1 replies

0 likes

Account
  • 893 Views
  • 1 replies
  • 0 likes

Superuser Contribution Något fel

Jag kan inte uppdatera betalningsinformation, varje gång jag försöker kommer en felskylt upp. Hjälp! Börjar bli frustrerande...

Casual Listener

Jag kan inte uppdatera betalningsinformation, varje gång jag försöker kommer en felskylt upp. Hjälp! Börjar bli frustrerande...

Ivan

Spotify Legend

672 Views

3 replies

0 likes

Account
  • 672 Views
  • 3 replies
  • 0 likes

My profile doesn't show up in search results

Hello, I can search and find my public playlists but i can't find my profile by searching. I have more followers than any other user with similar name. Any advice or solution please?

Casual Listener

Hello,   I can search and find my public playlists but i can't find my profile by searching. I have more followers than any other user with similar name. Any advice or solution please?

rvexo

Casual Listener

898 Views

2 replies

1 likes

Account
Free
Other
  • 898 Views
  • 2 replies
  • 1 likes

Unknown PSN account linking with my Spotfy account, how come I cannot unlink it through Spotify?

A couple of months ago I noticed a PS4 appearing on my connected devices on my Spotify Desktop Client, I don't own one, so I though I was hacked somehow, then I changed my password and disconnected all devices via the Spotify account page, that seeme...

Casual Listener

A couple of months ago I noticed a PS4 appearing on my connected devices on my Spotify Desktop Client, I don't own one, so I though I was hacked somehow, then I changed my password and disconnected a...

LucasFraga

Casual Listener

1082 Views

3 replies

2 likes

Account
  • 1082 Views
  • 3 replies
  • 2 likes

Account issues

My account appeared to be hacked. At the time I had many playlist, and premium. I went to the Spotify website to fix this issue. I followed the steps and I reset my password and logged out everywhere. I also changed my email since the one associated ...

Visitor

My account appeared to be hacked. At the time I had many playlist, and premium. I went to the Spotify website to fix this issue. I followed the steps and I reset my password and logged out everywhere...

MichaelSawers

Regular

802 Views

1 replies

1 likes

Account
Security
  • 802 Views
  • 1 replies
  • 1 likes

Solved!! Stopped getting notifications (email and push)

Hi, For the last 2 months I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc. I stopped getting both the emails and the push notifications for the Android, iOS and desktop applications. I...

Roadie

Hi,   For the last 2 months I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc. I stopped getting both the emails and the pu...

circlinglife

Visitor

1815 Views

4 replies

1 likes

Account
Premium
  • 1815 Views
  • 4 replies
  • 1 likes

Ya le di de baja a la cuenta premium en abril, pero este mes me volvieron a cobrar. Soluciones?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

438 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution This isn't my account - where did it go?

One day my password wouldn't work (using the Windows app on PC) so I did a password reset, however now when I log in the account name is different (a long number) and all my saved playlists, albums etc are gone. If I try resetting my password using m...

Visitor

One day my password wouldn't work (using the Windows app on PC) so I did a password reset, however now when I log in the account name is different (a long number) and all my saved playlists, albums e...

Katerina

Spotify Legend

490 Views

3 replies

0 likes

Account
Security
  • 490 Views
  • 3 replies
  • 0 likes

Superuser Contribution Inviting an old account to Premium

Hello,I have an old account that was on premium for years Zc79. Couple months ago, I fell off my subscription because I was behind on my credit card payment, thanks to covid19.Last week I made a new subscription but didnt realize i was logged in via ...

Visitor

Hello, I have an old account that was on premium for years Zc79. Couple months ago, I fell off my subscription because I was behind on my credit card payment, thanks to covid19. Last week I made a ...

Mario

Spotify Legend

433 Views

1 replies

0 likes

Account
Premium
Subscription
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I have two accounts?

PlanPremium FamilyCountryDenmarkDeviceMultiple Iphones 8 plus through 11 pro, MacBook pro etcOperating SystemLatest IOSMy Question or IssueI am unsure if I have two accounts. I have a login via FB and a login with email etc. I always thought it was f...

Visitor

Plan Premium Family Country Denmark Device Multiple Iphones 8 plus through 11 pro, MacBook pro etc Operating System Latest IOS My Question or Issue I am unsure if I have two accounts. I have...

Mario

Spotify Legend

566 Views

1 replies

0 likes

Account
Subscription
  • 566 Views
  • 1 replies
  • 0 likes

Account taken over

PlanPremiumCountryUKDeviceiPhone XRMy Question or IssueHi all - this is likely a question that has been answered before (apologies if it is!) but I couldn’t find the answer. If anyone can point me in the right direction I’d appreciate! So, my account...

Newbie

Plan Premium Country UK Device iPhone XR My Question or Issue Hi all - this is likely a question that has been answered before (apologies if it is!) but I couldn’t find the answer. If anyone c...

Emilia_8

Community Legend

484 Views

1 replies

0 likes

Account
Login
  • 484 Views
  • 1 replies
  • 0 likes

Solved!! Can't sign in using email and password

PlanFree/PremiumCountry DeviceIphone,Laptop,DesktopOperating SystemWindows10,IOS,Mac OS My Question or IssueWhen i first created my account i used to login with facebook, i do not have facebook anymore for years, everytime i need to login to spotify ...

Visitor

Plan Free/Premium Country   Device Iphone,Laptop,Desktop Operating System Windows10,IOS,Mac OS   My Question or Issue When i first created my account i used to login with facebook...

user-removed

Not applicable

788 Views

2 replies

0 likes

Account
Login
  • 788 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account get hacked

Someone else useing my account and i cant kick him out plssss helpppp meeee

Newbie

Someone else useing my account and i cant kick him out plssss helpppp meeee

Mario

Spotify Legend

468 Views

2 replies

0 likes

Account
Security
  • 468 Views
  • 2 replies
  • 0 likes

Losing access to Facebook-created account

Hi folks, I have two Spotify accounts. The first one is a Facebook-created account that contains most of my music and the second is an email-created account. For a few years, I was able to access both separately, though I usually just used the FB acc...

Visitor

Hi folks,    I have two Spotify accounts. The first one is a Facebook-created account that contains most of my music and the second is an email-created account. For a few years, I was abl...

OneByBoo

Roadie

570 Views

1 replies

0 likes

Account
Free
Login
  • 570 Views
  • 1 replies
  • 0 likes

Reactivate Premium Family Account from my wife

Hi, i have got a Premium Family account on my name. My wife is on my plan with another family account. She had troubles with her phone and now her family account is gone. When she opens the Spotify app she is asked to login. My question now: What can...

Visitor

Hi,    i have got a Premium Family account on my name. My wife is on my plan with another family account. She had troubles with her phone and now her family account is gone. When she open...

OneByBoo

Roadie

899 Views

1 replies

0 likes

Account
  • 899 Views
  • 1 replies
  • 0 likes

Solved!! My email with a premium duo account has been disabled, and I forgot the password to change it.

Premium DuoBrazilSamsung A30 I signed the Premium Duo account with an email that was disabled. I do not remember the password for this account and I have no way to change it, since to do this, I would need to access my email. I was wondering if it is...

Visitor

Premium Duo Brazil Samsung A30   I signed the Premium Duo account with an email that was disabled. I do not remember the password for this account and I have no way to change it, since to do...

Maxim

Spotify Star

1930 Views

2 replies

0 likes

Account
Login
Other
Premium
  • 1930 Views
  • 2 replies
  • 0 likes

Moved to another country and can't acces their music

Hello!I'm subscribed to the family plan back in Spain and I have moved to Japan for studying for 1 year. My family still pays the plan and I haven't had any problems with it so far. However, there are some Japanese artists that I can't listen to thei...

Visitor

Hello! I'm subscribed to the family plan back in Spain and I have moved to Japan for studying for 1 year. My family still pays the plan and I haven't had any problems with it so far. However, there ...

Maxim

Spotify Star

454 Views

1 replies

0 likes

Account
Premium
  • 454 Views
  • 1 replies
  • 0 likes

Someone is trolling our band's profile

Hi! someone is apparently trolling our artist's profile (our band's name is Billow), releasing songs that have been obviously made in like 30 minutes with mocking titles (Billow - Pillow). We have a suspicion that the songs were not made by different...

Visitor

Hi!   someone is apparently trolling our artist's profile (our band's name is Billow), releasing songs that have been obviously made in like 30 minutes with mocking titles (Billow - Pillow). ...

Maxim

Spotify Star

455 Views

1 replies

0 likes

Other
  • 455 Views
  • 1 replies
  • 0 likes