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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255924 Views
  • 782 replies
  • 81 likes
  • Account
  • 255924 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126569 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126569 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69805 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69805 Views
  • 63 replies
  • 8 likes

Premium problems

Hello I have got premium but when I try to use spotify, it doesn't let me, only appears that I have reached 10 hours per month, the paid was correct and I have the receipt but it is impossible to use the spotify.

  • Newbie
  • Hello    I have got premium but when I try to use spotify, it doesn't let me, only appears that I have reached 10 hours per month, the paid was correct and I have the receipt but it is ...
  • Peter__
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium
  • 81 Views
  • 1 replies
  • 0 likes

Vodafone Spotify premium offer - Transferring onto existing premium account

Hi - I currently have a spotify premium account, but have just taken out a new mobile contract with Vodafone which offers this free as part of the package. Vodafone tell me that I have to set up a new user name and cannot 'migrate' my user name (or p...

  • Newbie
  • Hi - I currently have a spotify premium account, but have just taken out a new mobile contract with Vodafone which offers this free as part of the package.   Vodafone tell me that I have to ...
  • Peter__
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 212 Views
  • 1 replies
  • 0 likes

help!!

I have lost all my details after my phones broke!! I'm paying the premium monthly but . Cannot access spotify at all!!! I no longer use the email address I set it up with so I can'. Get a new password (as I've forgotten it as I was signed it full tim...

  • Newbie
  • I have lost all my details after my phones broke!! I'm paying the premium monthly but . Cannot access spotify at all!!! I no longer use the email address I set it up with so I can'. Get a new pas...
  • Peter__
  • Community Legend
  • 93 Views
  • 4 replies
  • 0 likes
  • 93 Views
  • 4 replies
  • 0 likes

my ex is on my spotify

Need to get my ex out from my spotify thx!

  • Regular
  • Need to get my ex out from my spotify 🙂 thx!
  • Peter__
  • Community Legend
  • 140 Views
  • 2 replies
  • 0 likes
  • Login
  • 140 Views
  • 2 replies
  • 0 likes

Need to disable devices on my account

My friend is using my spotify account on her phone and it keeps making me be unable to use my account whenever she is on it, which is all the time. It would be much appreciated if someone could tell me how to deactivate my devices. Thanks

  • Casual Listener
  • My friend is using my spotify account on her phone and it keeps making me be unable to use my account whenever she is on it, which is all the time. It would be much appreciated if someone could tell ...
  • Peter__
  • Community Legend
  • 253 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 253 Views
  • 2 replies
  • 0 likes

Log out

Please can you log me out on all the devices I'm signed in to thanks

  • Casual Listener
  • Please can you log me out on all the devices I'm signed in to thanks
  • Peter__
  • Community Legend
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

pass

I don't no my pass !..

  • Newbie
  • I don't no my pass !..
  • Peter__
  • Community Legend
  • 128 Views
  • 4 replies
  • 0 likes
  • 128 Views
  • 4 replies
  • 0 likes

Wrong subscription

Hi, I accidently choos Spotify Unlimited for 2 months instead och Spotify Premuim for 1 month when i redeemed my gift card. Can you please change my subscribtion to te correct one? Thanks

  • Casual Listener
  • Hi, I accidently choos Spotify Unlimited for 2 months instead och Spotify Premuim for 1 month when i redeemed my gift card. Can you please change my subscribtion to te correct one? Thanks
  • Joe
  • Community Legend
  • 88 Views
  • 2 replies
  • 0 likes
  • 88 Views
  • 2 replies
  • 0 likes

playlists are gone

Created a duplicate account. Tried to log in to each. Playlists are nowhere to be found. HELP :[[[

  • Visitor
  • Created a duplicate account. Tried to log in to each. Playlists are nowhere to be found. HELP :[[[
  • Taylor
  • Community Legend
  • 141 Views
  • 4 replies
  • 0 likes
  • Free
  • 141 Views
  • 4 replies
  • 0 likes

Account won't link with Facebook

I had a spotify free account and decided to upgrade to premium. I made the mistake of upgrading on my phone at first, and I accidentally signed up for a new account using my facebook. I deactivated that account and have since upgraded my original acc...

  • Newbie
  • I had a spotify free account and decided to upgrade to premium. I made the mistake of upgrading on my phone at first, and I accidentally signed up for a new account using my facebook. I deactivated t...
  • Josh
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 140 Views
  • 1 replies
  • 0 likes

Logged in with different account

I am currently logged in under another name and I am paying for the service monthly however I see the users name on my phone but am not able to use it to login under my home computer and I am afraid of logging out on my phone because I may not be abl...

  • Casual Listener
  •  I am currently logged in under another name and I am paying for the service monthly however I see the users name on my phone but am not able to use it to login under my home computer and I am a...
  • Joe
  • Community Legend
  • 136 Views
  • 3 replies
  • 0 likes
  • 136 Views
  • 3 replies
  • 0 likes

Solved!! Can't cancel premium subscription

Hi, I bought a Spotify premium subscription for my ex-girlfriend in June, but we are no longer dating and she is not responding to my emails. The subscription is being paid from my PayPal. I can't cancel it, because I do not have access to her Spotif...

  • Regular
  • Hi,   I bought a Spotify premium subscription for my ex-girlfriend in June, but we are no longer dating and she is not responding to my emails. The subscription is being paid from my PayPal....
  • Peter__
  • Community Legend
  • 684 Views
  • 5 replies
  • 0 likes
  • 684 Views
  • 5 replies
  • 0 likes

Stolen Premium Account

It wasn't my account, but apparently only registered users can use the contact form (what's up with that?). My sister had her phone stolen and now she can't access her Spotify account. Username is "blutungen", but both email and password were changed...

  • Newbie
  • It wasn't my account, but apparently only registered users can use the contact form (what's up with that?). My sister had her phone stolen and now she can't access her Spotify account. Username is "b...
  • Peter__
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Reset password

I can't remember my password to spotify because i have always been logged in on my iPhone all the time, and i pressed reset password but did not get an email, is it some way to check what email-adress i have signed up with? My accountname is opelstol

  • Casual Listener
  • I can't remember my password to spotify because i have always been logged in on my iPhone all the time, and i pressed reset password but did not get an email, is it some way to check what email-adres...
  • Peter__
  • Community Legend
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Student discount - been charged full price

I took out spotify premium using myunidays. Ive just checked my bank statement and ive been charged £9.99 this month instead of £4.99. Last month i was only charged £4.99

  • Newbie
  • I took out spotify premium using myunidays. Ive just checked my bank statement and ive been charged £9.99 this month instead of £4.99.   Last month i was only charged £4.99
  • Taylor
  • Community Legend
  • 1545 Views
  • 1 replies
  • 1 likes
  • 1545 Views
  • 1 replies
  • 1 likes

Cancelled Subscription - Still Charged My Paypal

I cancelled my subscription 2 months ago, was not using premium service, was getting the commercials on my laptop because I was not premium, however, you just billed $10.59 to my PayPal for premium service again. How do I get this refunded?

  • Newbie
  • I cancelled my subscription 2 months ago, was not using premium service, was getting the commercials on my laptop because I was not premium, however, you just billed $10.59 to my PayPal for premium s...
  • Peter__
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Pay

Why is My account chargerad for 12 month in one payment?

  • Casual Listener
  • Why is My account chargerad for 12 month in one payment?
  • Peter__
  • Community Legend
  • 149 Views
  • 2 replies
  • 0 likes
  • 149 Views
  • 2 replies
  • 0 likes

Solved!! Choosed wrong option

Hi, finally downloaded app to android but choosed the wrong option getting the info that I have a 48 h trial (?) I do have an account-what will happend to this after 48 h? I did use my normal log in. will it be shut down, or can I do something? thank...

  • Casual Listener
  • Hi, finally downloaded app to android but choosed the wrong option getting the info that I have a 48 h trial (?)   I do have an account-what will happend to this after 48 h? I did use my n...
  • Peter__
  • Community Legend
  • 431 Views
  • 15 replies
  • 0 likes
  • 431 Views
  • 15 replies
  • 0 likes

*URGENTLY NEED HELP* Subscription status, changing back to Spotify Premium from Spotify Unlimited*

Hey I've just changed to Spotify Unlimited (after seeing that it's a lot cheaper) from being on Spotify Premium. I want to change it back to Spotify Premium as I didn't realise that I won't be able to listen to my music on my mobile but I can't seem ...

  • Casual Listener
  • Hey 🙂   I've just changed to Spotify Unlimited (after seeing that it's a lot cheaper) from being on Spotify Premium. I want to change it back to Spotify Premium as I didn't realise tha...
  • HannahGilchrist
  • Casual Listener
  • 190 Views
  • 5 replies
  • 0 likes
  • 190 Views
  • 5 replies
  • 0 likes

Spotify took money but didnt upgrade

Hi, upgraded my spotify to premium recently, THE SPOTIFY IM LOGGED IN TO. But it doesnt work, saying I dont have any hours left. "Learn more how to listen more than 10 hour per month", but I have already upgraded! WHY DOESNT IT WORK?! I payed for it!...

  • Newbie
  • Hi, upgraded my spotify to premium recently, THE SPOTIFY IM LOGGED IN TO. But it doesnt work, saying I dont have any hours left. "Learn more how to listen more than 10 hour per month", but I have alr...
  • Peter__
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes