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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157007 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157007 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10630 Views
  • 3 replies
  • 10 likes
  • Security
  • 10630 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507323 Views
  • 985 replies
  • 112 likes
  • Account
  • 507323 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124518 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124518 Views
  • 74 replies
  • 12 likes

Solved!! lista de reproducción borrada

Hola ha borrado una lista de reproducción que se llama "musica variada". Mi nombre de usuario es slatorre Me la podeis recuperar. gracias

  • Casual Listener
  • Hola ha borrado una lista de reproducción que se llama  "musica variada". Mi nombre de usuario es  slatorre Me la podeis recuperar. gracias
  • Peter__
  • Community Legend
  • 472 Views
  • 3 replies
  • 0 likes
  • 472 Views
  • 3 replies
  • 0 likes

MY ACCOUNT disappeared

Hey All, yesterday My facebook password was rested and when I logged back on my spotify my account was "fresh" and new and i lost all my music and followers. is there anything i can do to get my lists and followers/following back? ido

  • Visitor
  • Hey All,   yesterday My facebook password was rested and when I logged back on my spotify my account was "fresh" and new and i lost all my music and followers.   is there anything i...
  • Peter__
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Moved abroad and can't access Spotify

Hi! I first signed up to Spotify in 2009 when I was living in the UK and have been listening to music without a paid subscription. Two weeks ago I moved back to my home country (Greece). I want to continue using the free version of Spotify here in Gr...

  • Newbie
  • Hi!   I first signed up to Spotify in 2009 when I was living in the UK and have been listening to music without a paid subscription. Two weeks ago I moved back to my home country (Greece). I...
  • Peter__
  • Community Legend
  • 788 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Subscription
  • 788 Views
  • 1 replies
  • 0 likes

Profile duplicated. Lost playlist and more.

I unistalled the Spotify app in facebook and now, when i log in, I have a new profile without my playlist and friends. I tried sending an 'on line contact form' and nothing. I replied back an e-mail I received (no-reply e-mail), and as I have read to...

  • Casual Listener
  • I unistalled the Spotify app in facebook and now, when i log in, I have a new profile without my playlist and friends.   I tried sending an 'on line contact form' and nothing.   ...
  • Peter__
  • Community Legend
  • 277 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 277 Views
  • 6 replies
  • 0 likes

Help with account

  • Newbie
  • Grace
  • Spotify
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 222 Views
  • 1 replies
  • 0 likes

Programmed closed now can't login

Spotify suddenly closed on its own while I was listening to music. I thought nothing of it and just re-opened Spotify and logged in with my facebook info, but now all I get is a window wanting me to login with "existing account" or "New User". I can'...

  • Newbie
  • Spotify suddenly closed on its own while I was listening to music.  I thought nothing of it and just re-opened Spotify and logged in with my facebook info, but now all I get is a window wanting ...
  • Grace
  • Spotify
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Help with Free Trial Not Showing Up

So I just barely signed up ( an hour or two ago) for spotify premium 30-day free trial. I got an email recipt that is linked to this same user name, yet when I go to my profile it comes up and shows as Spotify-Free. I dont know whats going on especia...

  • Newbie
  • So I just barely signed up  ( an hour or two ago) for spotify premium  30-day free trial. I got an email recipt that is linked to this same user name, yet when I go to my profile it comes u...
  • Grace
  • Spotify
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

why am I being charged?

Hey. Every month I'm being charged for spotify premium even though I don't actually have it activated. I have looked on both accounts because I have two apparently. Anyone know?

  • Newbie
  • Hey. Every month I'm being charged for spotify premium even though I don't actually have it activated. I have looked on both accounts because I have two apparently. Anyone know?
  • Grace
  • Spotify
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

money is taken fore wrong accont

My name is Ann-louise Krantz (Mod edit - removed username) you have draw money frome my bank 99kronor in month fore premium. I have tried to remember and find the accont it most be another email i dont uee. Becase on my faceboook spotyfi i dont have ...

  • Newbie
  • My name is Ann-louise Krantz (Mod edit - removed username) you have draw money frome my bank 99kronor in month fore premium. I have tried to remember and find the accont it most be another email i do...
  • Grace
  • Spotify
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Gift Card Issues

I redeemed my 30 dollar gift card and was not given the option for 3 months,was automatically given 6 months,how do i get the 3 months I wanted,do i cancel my subscription.

  • Newbie
  • I redeemed my 30 dollar gift card and was not given the option for 3 months,was automatically given 6 months,how do i get the 3 months I wanted,do i cancel my subscription.
  • Grace
  • Spotify
  • 345 Views
  • 3 replies
  • 0 likes
  • Account
  • 345 Views
  • 3 replies
  • 0 likes

My Spotify Premium Isn't Working on My iPhone

My app upgraded on my iPhone, but now it's saying I'm not premium. I tried logging in and out, but that didn't work either. Thoughts?

  • Newbie
  • My app upgraded on my iPhone, but now it's saying I'm not premium. I tried logging in and out, but that didn't work either. Thoughts?
  • kbrooksc
  • Community Legend
  • 3154 Views
  • 1 replies
  • 0 likes
  • 3154 Views
  • 1 replies
  • 0 likes

Problem with student discount..

I just learned about the student discount. I'm already a premium member and went through the steps to sign up for the student discount. -I entered my information and when i was promted that my information needed to be verified I was taken to a differ...

  • Newbie
  • I just learned about the student discount. I'm already a premium member and went through the steps to sign up for the student discount.   -I entered my information and when i was promted tha...
  • Ashes873
  • Newbie
  • 472 Views
  • 4 replies
  • 0 likes
  • Login
    Premium
  • 472 Views
  • 4 replies
  • 0 likes

Student discount disappeared

I have had Student discount on my account via Virgin mobile for a while now. It's one of the only reasons I pay for premium. However, this month I was charged at the full rate and I want to know why and be refunded. Every other month I've been charge...

  • Casual Listener
  • I have had Student discount on my account via Virgin mobile for a while now. It's one of the only reasons I pay for premium. However, this month I was charged at the full rate and I want to know why ...
  • Squiz
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 237 Views
  • 2 replies
  • 0 likes

I can't pay Premium from México

I'm from México and I can't pay Spotify Premium with my debit card (Santander). I've already paid Premium before with my bank account, but everytime I had to repay it the charge wasn't automatic so I had to enter my account and do it manually. That w...

  • Casual Listener
  • I'm from México and I can't pay Spotify Premium with my debit card (Santander). I've already paid Premium before with my bank account, but everytime I had to repay it the charge wasn't automatic so I...
  • Adam
  • Roadie
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Solved!! Frank Zappa's songs with length greater than 10 minutes removed?

I know that Spotify does not grant the availabilyty of all tracks at all times, but I'm a huge Zappa fan and, if I'm not wrong, sometime in between last 30 days I noticed that ALL Zappa's songs with more than 10 minutes have been removed. I was wonde...

  • Regular
  • I know that Spotify does not grant the availabilyty of all tracks at all times, but I'm a huge Zappa fan and, if I'm not wrong, sometime in between last 30 days I noticed that ALL Zappa's songs with ...
  • pecão
  • Regular
  • 1308 Views
  • 10 replies
  • 0 likes
  • Free
    Other
    Premium
  • 1308 Views
  • 10 replies
  • 0 likes

Users logged in my spotify via facebook

Hi, My account is logged in via Facebook on multiple devices. How can I log all users out so only my device will be logged in? Regards Matt

  • Newbie
  • Hi,   My account is logged in via Facebook on multiple devices.  How can I log all users out so only my device will be logged in?   Regards Matt
  • Peter__
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Lost Premium Account

I had premium for about 1/2 years but recently my subscription cancelled without my knowledge, there were sufficient funds in my account (as far as I'm aware), just wondering if this has been a common problem and can it be fixed? Thanks.

  • Casual Listener
  • I had premium for about 1/2 years but recently my subscription cancelled without my knowledge, there were sufficient funds in my account (as far as I'm aware), just wondering if this has been a commo...
  • Peter__
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

How many subscriptions nesscary for Spotify Connect?

Hi! If I would have 5 Android devices in my house I use as multi room Spotify Connect destinations. And I have 2 iPhones in my house to control any of those 5 devices. Will I only need 2 premium subscriptions on the 2 iphones that I use for controlin...

  • Casual Listener
  • Hi!   If I would have 5 Android devices in my house I use as multi room Spotify Connect destinations. And I have 2 iPhones in my house to control any of those 5 devices.   Will I ...
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

favorites and playlists gone

I tried the steps in the 'solved' thread but they didn't work. ?. Help me please

  • Regular
  • I tried the steps in the 'solved' thread but they didn't work. ?. Help me please
  • laydowndelivery
  • Regular
  • 872 Views
  • 10 replies
  • 0 likes
  • Account
    Free
    Login
  • 872 Views
  • 10 replies
  • 0 likes