Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75945 Views

28 replies

0 likes

  • 75945 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93343 Views

9 replies

2 likes

Account
Login
  • 93343 Views
  • 9 replies
  • 2 likes

Disconnect from Facebook

Ive helped a friend making an account, then i would sync it with facebook, but it was on mine account.... So i cant log in to my spotify account, because then it go straight on his.. Ive used that account since about 2012 so i have many playlists i d...

Newbie

Ive helped a friend making an account, then i would sync it with facebook, but it was on mine account.... So i cant log in to my spotify account, because then it go straight on his.. Ive used that ac...

Peter__

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Subscription

Hello last month I subscription too spotify and now a have spotify premium again. Why? I whant my money back!!// Jennica Berntsson@msn.com

Newbie

Hello last month I subscription too spotify and now a have spotify premium again. Why? I whant my money back!!// Jennica Berntsson <snip>@msn.com

Peter__

Community Legend

292 Views

1 replies

0 likes

Account
  • 292 Views
  • 1 replies
  • 0 likes

Old Account Help

So, I had an old account on here, associated with the email admin@forgesoft.org . And I lost my password to that premium, spotify account. I also lost access to the admin@forgesoft.org email, so I could not recover the forgotten password or security ...

Newbie

So, I had an old account on here, associated with the email admin@forgesoft.org . And I lost my password to that premium, spotify account. I also lost access to the admin@forgesoft.org...

Peter__

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Charged me twice I don't want premium.

Spotify charged my payment method twice and i don't even want premium, how do i get a refund for my mistake? I barely clicked anything and it auto charged me twice. This is ridiculous.

Newbie

Spotify charged my payment method twice and i don't even want premium, how do i get a refund for my mistake? I barely clicked anything and it auto charged me twice. This is ridiculous. 

Peter__

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Computer and mobile

Is there a way to listen music with spotify at the same moment with computer and mobile, using the same account? I have premium, but it doesn't allow it..

Newbie

Is there a way to listen music with spotify at the same moment with computer and mobile, using the same account? I have premium, but it doesn't allow it.. 😕

Peter__

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Sudden Login Failure - All Playlists GONE!

So yesterday I tried to use Spotify, and my username and password weren't recognized. I hadn't logged out (I always stay logged in), but my info kept getting rejected. This suddenly happened on all of my devices (iPhone, etc) yesterday. I tried to re...

Newbie

So yesterday I tried to use Spotify, and my username and password weren't recognized. I hadn't logged out (I always stay logged in), but my info kept getting rejected. This suddenly happened on all...

Peter__

Community Legend

272 Views

1 replies

0 likes

Unlimited
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Payments not shown in my overwiev

Hello guys, so here is the thing. Some days ago I just got the adv after every 2. song. So I was looking around in the internet and just found out, that Unlimited does not exist anymore, but that ppl who ahd Unlimited would still have Unlimitded - if...

Casual Listener

Hello guys,   so here is the thing. Some days ago I just got the adv after every 2. song. So I was looking around in the internet and just found out, that Unlimited does not exist anymore, b...

Apophie

Casual Listener

1052 Views

6 replies

0 likes

Subscription
Unlimited
  • 1052 Views
  • 6 replies
  • 0 likes

Bug report: Mobile web won't let you enter full card number and can't access the regular web

I just changed banks and thus credit cards. I got a notification from Spotify that the withdrawal for my subscription failed.I pressed the link in the mail to update my card details. Unfortunately I came to a mobile version which only allows 13 digit...

Casual Listener

I just changed banks and thus credit cards. I got a notification from Spotify that the withdrawal for my subscription failed.I pressed the link in the mail to update my card details. Unfortunately I ...

Sam

Spotify

658 Views

4 replies

0 likes

  • 658 Views
  • 4 replies
  • 0 likes

Can I see what date I logged in?

I my office we had uninvited guests (breakin), and one of them left a little trace after himself. He logged in on Spotify on our computor. This is many weeks ago, and we haven´t logged him out. Is there anywhere you can see what date he logged in?? H...

Newbie

I my office we had uninvited guests (breakin), and one of them left a little trace after himself. He logged in on Spotify on our computor. This is many weeks ago, and we haven´t logged him out. Is th...

Peter__

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

I've lost all non-local starred songs

I just went to use my Spotify, and all of my playlists are there... but all of the songs that I don't have saved locally (that is, saved as an MP3 on my hard drive) disappeared! Clearly, not the whole thing got deleted, but 99% of it is gone. Could s...

Newbie

I just went to use my Spotify, and all of my playlists are there... but all of the songs that I don't have saved locally (that is, saved as an MP3 on my hard drive) disappeared!  Clearly, not th...

Peter__

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Spotify premium on my phone

I have spotify premium and it's not showing that I have it on my app every time I try to listen to a song it's says get premium I was just wandering what the issue was.

Newbie

I have spotify premium and it's not showing that I have it on my app every time I try to listen to a song it's says get premium I was just wandering what the issue was.

Peter__

Community Legend

381 Views

3 replies

0 likes

  • 381 Views
  • 3 replies
  • 0 likes

charged twice

Why is there two payments of 12.99 come out of my account one day after the next? Please sort it not happy

Casual Listener

Why is there two payments of 12.99 come out of my account one day after the next? Please sort it not happy

Peter__

Community Legend

264 Views

2 replies

0 likes

  • 264 Views
  • 2 replies
  • 0 likes

No student discount and charged more

I've been using Spotify with my NUS discount for a while... I've just seen that last month I was charged £9.99 instead of £4.99 (at that point my discount card was still valid) and I had already extended my NUS extra card to be covered until 2015. No...

Newbie

I've been using Spotify with my NUS discount for a while... I've just seen that last month I was charged £9.99 instead of £4.99 (at that point my discount card was still valid) and I had already exte...

Peter__

Community Legend

360 Views

1 replies

0 likes

Account
Premium
Subscription
  • 360 Views
  • 1 replies
  • 0 likes

Using NUS extra for discount - can't register new NUS card

Trying to use my nus card for the 4.99 unlimited offer but says I have already card reigstered - this is a replacement card for the original that was lost. Thanks

Newbie

Trying to use my nus card for the 4.99 unlimited offer but says I have already card reigstered - this is a replacement card for the original that was lost.   Thanks

Peter__

Community Legend

475 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 475 Views
  • 1 replies
  • 0 likes

My music is not syncing

Im adding songs both from my computer and spotify and having has offline but they are not all syncing only like 150/280 sync what could be the problem here?

Casual Listener

Im adding songs both from my computer and spotify and having has offline but they are not all syncing only like 150/280 sync what could be the problem here?

Josh

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Why isn't my music on Spotify?

My band Roustabout submitted our album, Hootenanny Waltz, to Spotify through CDBaby on December 13th, 2013. It is now nearly March, 2014 and we can't find our music on Spotify. Do we need to do something more? It has shown up on every other company t...

Casual Listener

My band Roustabout submitted our album, Hootenanny Waltz, to Spotify through CDBaby on December 13th, 2013. It is now nearly March, 2014 and we can't find our music on Spotify. Do we need to do somet...

Roustabout

Casual Listener

1745 Views

2 replies

1 likes

Account
  • 1745 Views
  • 2 replies
  • 1 likes

Solved!! Password and username reset: "Oops! something is wrong"

Password and username reset replies "Oops! Something went wrong, please try again or check out ourhelp area" when I try to reset using the e-mail used for signing up for spotify. I need to reset the username and password because a premium subscriptio...

Casual Listener

Password and username reset replies "Oops! Something went wrong, please try again or check out ourhelp area" when I try to reset using the e-mail used for signing up for spotify. I need to reset the ...

MrSirlee

Casual Listener

4004 Views

2 replies

0 likes

  • 4004 Views
  • 2 replies
  • 0 likes

Problem updating card payment details

Hej, I am trying to update my credit card payment details, and it doesn't seem to work, although my card is active/registered for online purchase etc.. All the criterias you list on FAQ are fulfilled. Who can I contact to get my credit card details u...

Regular

Hej,   I am trying to update my credit card payment details, and it doesn't seem to work, although my card is active/registered for online purchase etc.. All the criterias you list on FAQ ar...

Peter__

Community Legend

613 Views

8 replies

0 likes

  • 613 Views
  • 8 replies
  • 0 likes

Paid for Spotify Premium Not Upgraded and not showing in account

Hello- I have paid for spotify premium and I don't have it, and it's not showing on my accounts page. I reinstalled the app. Logged in and out. I have payments coming from paypal for my premium services, and can't get them. I have posted and sent con...

Visitor

Hello- I have paid for spotify premium and I don't have it, and it's not showing on my accounts page. I reinstalled the app. Logged in and out. I have payments coming from paypal for my premium servi...

Peter__

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes