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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88914 Views

9 replies

2 likes

Account
Login
  • 88914 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759048 Views

18 replies

29 likes

  • 759048 Views
  • 18 replies
  • 29 likes

Premium subscription works on computer but not on iphone

Tried logging in and out several times with both fb and email+password, and it looks like to totally different accounts with different playlist (my former ones).

Newbie

Tried logging in and out several times with both fb and email+password, and it looks like to totally different accounts with different playlist (my former ones). 

Peter__

Community Legend

293 Views

2 replies

0 likes

  • 293 Views
  • 2 replies
  • 0 likes

unlimited travel or spotify premium

The system won't allow me to purchase a new sucscription simply because I have traveled?

Newbie

The system won't allow me to purchase a new sucscription simply because I have traveled?

Peter__

Community Legend

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

paid for premium got recipe but im on free

on my account page , desktop app and mobile app im seen as free user. I checked my bank account , i got recipe from spotify in my email but im still on free

Newbie

on my account page , desktop app and mobile app im seen as free user. I checked my bank account , i got recipe from spotify in my email but im still on free

Nwrig004

Newbie

299 Views

2 replies

0 likes

Subscription
  • 299 Views
  • 2 replies
  • 0 likes

Spotify premium

Hi! I've downloaded spotify premium but my account is still exactly the same I.e. I can't listen to downloaded music offline, & it says no where that it's premium?

Casual Listener

Hi! I've downloaded spotify premium but my account is still exactly the same I.e. I can't listen to downloaded music offline, & it says no where that it's premium?

Peter__

Community Legend

442 Views

3 replies

0 likes

  • 442 Views
  • 3 replies
  • 0 likes

trying to get my tablet to work

Can I get a reset please.. thanks<br>

Newbie

Can I get a reset please.. thanks<br>

Adam

Roadie

200 Views

1 replies

0 likes

Account
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Paid account but still get ads.

I have a paid Spotify account. I've installed Spotify on my laptop, desktop and now also iPad. On my Laptop, Desktop it plays normally, but on the iPad it however still plays ads in between the songs. Why? Is there a maximum of devices you can use it...

Newbie

I have a paid Spotify account. I've installed Spotify on my laptop, desktop and now also iPad. On my Laptop, Desktop it plays normally, but on the iPad it however still plays ads in between the songs...

Joe

Community Legend

3043 Views

3 replies

0 likes

  • 3043 Views
  • 3 replies
  • 0 likes

Solved!! Suddenly Spotify Free instead of Premium

Hey all, i bought 3 days ago a 10€ Spotify Card and used it to get 1 Month Premium. Now, 3 days later, my account suddenly changed into Free How can i get Premium back? Thanks for every help, Ztirom

Gig Goer

Hey all, i bought 3 days ago a 10€ Spotify Card and used it to get 1 Month Premium. Now, 3 days later, my account suddenly changed into Free 😞 How can i get Premium back? Thanks for every he...

Peter__

Community Legend

6817 Views

17 replies

0 likes

Account
Free
Premium
  • 6817 Views
  • 17 replies
  • 0 likes

spotify in brazil!!! help

i downloaded the app in germany, and it is working perfectly. will it still work when i go back to brazil? can i buy the premium membership here, and continue to use and pay from brazil? cai i pay it with a brazilian credit card? thanks so much for y...

Newbie

i downloaded the app in germany, and it is working perfectly. will it still work when i go back to brazil? can i buy the premium membership here, and continue to use and pay from brazil? cai i pay it...

Joe

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Solved!! VISA payment error

Can't enter complete card number when trying to pay Premium with VISA. The last digit is not accepted in the card number box but is placed in the expiration month box instead. My country is Sweden, just as the card. These thing should NOT happen!

Regular

Can't enter complete card number when trying to pay Premium with VISA. The last digit is not accepted in the card number box but is placed in the expiration month box instead. My country is Sweden, j...

tiskari

Regular

1099 Views

4 replies

0 likes

  • 1099 Views
  • 4 replies
  • 0 likes

Solved!! I can't change my county choise it is grayed out.

Hello can someone help me? I tried to change my country to my location but my option is grayed out, and i can't really use Spotify at all. So is there a solution or should i just delete the program and never use it again.

Regular

Hello can someone help me? I tried to change my country to my location but my option is grayed out, and i can't really use Spotify at all. So is there a solution or should i just delete the program a...

Abc112

Casual Listener

1009 Views

10 replies

0 likes

  • 1009 Views
  • 10 replies
  • 0 likes

Solved!! FREE trial problem

Hi, i try few months ago spotify premium for free, i try for one day and i dont like it, i cancel it by the steps on the website and dont use since that, i thought it was done. But now you charged 6e for that but i CANCEL IT. How can i get refund and...

Casual Listener

Hi, i try few months ago spotify premium for free, i try for one day and i dont like it, i cancel it by the steps on the website and dont use since that, i thought it was done. But now you charged ...

Peter__

Community Legend

1226 Views

4 replies

0 likes

  • 1226 Views
  • 4 replies
  • 0 likes

paying for Premium using a Walmart Money Card.

so i recently purchased and activated a Walmart money card, which is a disposable Mastercard, and tried to purchase Premium but i keep getting errors saying: Payment failed Sorry, we couldn't process your order. Please review our Payment FAQ for comm...

Newbie

so i recently purchased and activated a Walmart money card, which is a disposable Mastercard, and tried to purchase Premium but i keep getting errors saying: Payment failed Sorry, we couldn't pro...

Sam

Spotify

869 Views

1 replies

0 likes

Account
Premium
Subscription
  • 869 Views
  • 1 replies
  • 0 likes

Reset password and says incorrect

I've reset my password a few times now and when I login it says password or I'd is incorrect. This is on my phone and iPad app. When I try using the internet I can login??? Anyone else have this problem??? Help.

Newbie

I've reset my password a few times now and when I login it says password or I'd is incorrect. This is on my phone and iPad app. When I try using the internet I can login??? Anyone else have this prob...

Peter__

Community Legend

800 Views

2 replies

0 likes

Login
  • 800 Views
  • 2 replies
  • 0 likes

Spotify premium not working on phone

I've had my spotify premium since June. I use it on both my phone and my iPad. Today I noticed it's not working on my phone....but it works perfectly on my iPad. I tried logging out and in again but it still says I have to buy premium if i want to li...

Newbie

I've had my spotify premium since June. I use it on both my phone and my iPad. Today I noticed it's not working on my phone....but it works perfectly on my iPad. I tried logging out and in again but ...

Joe

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

I've paid for premium and tried re installation but not working

Device: iPhone 5Invoice no. 318764734014Could anyone help me for this if the problem can't fix by today I'm gonna cancel the account and try to report to consumer council

Newbie

Device: iPhone 5 Invoice no. 318764734014 Could anyone help me for this if the problem can't fix by today I'm gonna cancel the account and try to report to consumer council

Joe

Community Legend

225 Views

1 replies

0 likes

Account
Premium
Subscription
  • 225 Views
  • 1 replies
  • 0 likes

can't change country

Hey guys, I'm trying to pay for spotify premium in Peru with a card from the same country but it keeps telling me to pay with a card from my country. I tried changing my country but it stays in USA even after multiple tries, can someone help me? I've...

Visitor

Hey guys, I'm trying to pay for spotify premium in Peru with a card from the same country but it keeps telling me to pay with a card from my country. I tried changing my country but it stays in USA e...

Joe

Community Legend

206 Views

1 replies

0 likes

Account
Premium
Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Premium

I've upgraded to premium ... Tried logging out deleting and reinstalling and still saying that I don't have premium.....
My receipt number is 318884961018

Newbie

I've upgraded to premium ... Tried logging out deleting and reinstalling and still saying that I don't have premium..... <br>My receipt number is 318884961018<br>

Adam

Roadie

307 Views

3 replies

0 likes

Premium
  • 307 Views
  • 3 replies
  • 0 likes

Paid for PREMIUM, but still hearing commercials... WHY?

I paid for Premium today, but I'm still hearing commercials and I still have the "Upgrade" icon near the top right of the application. I have proof that I paid for Premium, see Order ID and Date below. How do I get Premium to work? Order IDDatePrice ...

Casual Listener

I paid for Premium today, but I'm still hearing commercials and I still have the "Upgrade" icon near the top right of the application. I have proof that I paid for Premium, see Order ID and Date belo...

techri

Newbie

493 Views

3 replies

0 likes

Premium
Subscription
  • 493 Views
  • 3 replies
  • 0 likes

I can no longer pay thru AT&T?

I've been a premium user for about a year now and I paid thru my AT&T phone bill autopay and about a month ago I got a text from Boku saying it had been cancelled without any explanation, please help???

Newbie

I've been a premium user for about a year now and I paid thru my AT&amp;T phone bill autopay and about a month ago I got a text from Boku saying it had been cancelled without any explanation, ple...

Sam

Spotify

1541 Views

1 replies

0 likes

Premium
  • 1541 Views
  • 1 replies
  • 0 likes

Premium and playlists are gone!

I changed my FB password & was logged out from Spotify. When I logged in again my premium and all playslists were gone. Now I'm new on Spotify as a free user. My original Spotify username was szmagalska. I can't logg into it. I've tried all tips on t...

Regular

I changed my FB password & was logged out from Spotify. When I logged in again my premium and all playslists were gone. Now I'm new on Spotify as a free user.    My original Spotify...

Joe

Community Legend

928 Views

12 replies

0 likes

Premium
  • 928 Views
  • 12 replies
  • 0 likes