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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263169 Views
  • 790 replies
  • 81 likes
  • Account
  • 263169 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129096 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129096 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72005 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72005 Views
  • 63 replies
  • 8 likes

Problems with two accounts

Hi! I have some problems that I need help with asap. I have a "old" account with a username, but when I got a premium subscription through your partner Telia (in Sweden) I somehow registered a second accound through the Facebook-login. I now have sev...

  • Casual Listener
  • Hi! I have some problems that I need help with asap. I have a "old" account with a username, but when I got a premium subscription through your partner Telia (in Sweden) I somehow registered a second...
  • Peter__
  • Community Legend
  • 171 Views
  • 5 replies
  • 0 likes
  • 171 Views
  • 5 replies
  • 0 likes

Solved!! New laptop in Canada, traveling, please help.

My laptop was stolen in Vancouver and I was able to get a new one through insurance.However since now I'm in Canada or this laptop is Canadian I'm unable to download spotify and listen to my music.This is very frustrating because now I don't have any...

  • Regular
  • My laptop was stolen in Vancouver and I was able to get a new one through insurance. However since now I'm in Canada or this laptop is Canadian I'm unable to download spotify and listen to my music....
  • Peter__
  • Community Legend
  • 164 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 164 Views
  • 3 replies
  • 0 likes

Android app crashes on startup with too many playlists

I got an additional iPad, and want to download my music. When selecting the download option it says I have reached the limit of three devices. As far as I know there are only two other ones, so this would be the third. Possibly I forgot about one lon...

  • Visitor
  • I got an additional iPad, and want to download my music.  When selecting the download option it says I have reached the limit of three devices.  As far as I know there are only two other on...
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 213 Views
  • 1 replies
  • 0 likes

Password...

Why can't I change my password? 

  • Casual Listener
  • Why can't I change my password? 
  • Joe
  • Community Legend
  • 96 Views
  • 5 replies
  • 0 likes
  • 96 Views
  • 5 replies
  • 0 likes

Merging two accounts

I do see that there are previous posts on this topic, but I am really struggling to merge a premium account that I signed up for with one that used to be premium and where I have a lot of playlists. I would love to keep the one with the playlists and...

  • Newbie
  • I do see that there are previous posts on this topic, but I am really struggling to merge a premium account that I signed up for with one that used to be premium and where I have a lot of playlists. ...
  • Joe
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium
  • 306 Views
  • 1 replies
  • 0 likes

Account hacked

My account was hacked!! Is there a possibility to block or delete the account? I have no access to my email address anymore: @gmail.com. I can't login the spotify account because my password has been changed. I just tested the premium account and i d...

  • Casual Listener
  • My account was hacked!! Is there a possibility to block or delete the account? I have no access to my email address anymore: <snip>@gmail.com. I can't login the spotify account because my ...
  • Joe
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 109 Views
  • 1 replies
  • 0 likes

I am being charged £9.99 for Spotify Free

I have just brought a new Sonus, gone to log in and it tells me I need to upgrade to a premium account. This is odd as i pay 9.99 a month for a premium account. When i logged into Spotify via face book it says i only have a free account? I can't canc...

  • Visitor
  • I have just brought a new Sonus, gone to log in and it tells me I need to upgrade to a premium account.  This is odd as i pay 9.99 a month for a premium account.   When i logged into Sp...
  • Joe
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 97 Views
  • 1 replies
  • 0 likes

At least 30% of greek music GONE!

Hi, this morning I just discovered that a lot of greek tracks were missing from my playlists. And I mean a LOT! Many albums are completely grayed out and others partially. What is going on? Your greek library was already pretty lacking, but now it's ...

  • Casual Listener
  • Hi, this morning I just discovered that a lot of greek tracks were missing from my playlists. And I mean a LOT! Many albums are completely grayed out and others partially. What is going on? Your ...
  • moster67
  • Regular
  • 823 Views
  • 9 replies
  • 0 likes
  • Premium
  • 823 Views
  • 9 replies
  • 0 likes

Premium problems

Hello I have got premium but when I try to use spotify, it doesn't let me, only appears that I have reached 10 hours per month, the paid was correct and I have the receipt but it is impossible to use the spotify.

  • Newbie
  • Hello    I have got premium but when I try to use spotify, it doesn't let me, only appears that I have reached 10 hours per month, the paid was correct and I have the receipt but it is ...
  • Peter__
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium
  • 81 Views
  • 1 replies
  • 0 likes

Vodafone Spotify premium offer - Transferring onto existing premium account

Hi - I currently have a spotify premium account, but have just taken out a new mobile contract with Vodafone which offers this free as part of the package. Vodafone tell me that I have to set up a new user name and cannot 'migrate' my user name (or p...

  • Newbie
  • Hi - I currently have a spotify premium account, but have just taken out a new mobile contract with Vodafone which offers this free as part of the package.   Vodafone tell me that I have to ...
  • Peter__
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

help!!

I have lost all my details after my phones broke!! I'm paying the premium monthly but . Cannot access spotify at all!!! I no longer use the email address I set it up with so I can'. Get a new password (as I've forgotten it as I was signed it full tim...

  • Newbie
  • I have lost all my details after my phones broke!! I'm paying the premium monthly but . Cannot access spotify at all!!! I no longer use the email address I set it up with so I can'. Get a new pas...
  • Peter__
  • Community Legend
  • 94 Views
  • 4 replies
  • 0 likes
  • 94 Views
  • 4 replies
  • 0 likes

my ex is on my spotify

Need to get my ex out from my spotify thx!

  • Regular
  • Need to get my ex out from my spotify 🙂 thx!
  • Peter__
  • Community Legend
  • 140 Views
  • 2 replies
  • 0 likes
  • Login
  • 140 Views
  • 2 replies
  • 0 likes

Need to disable devices on my account

My friend is using my spotify account on her phone and it keeps making me be unable to use my account whenever she is on it, which is all the time. It would be much appreciated if someone could tell me how to deactivate my devices. Thanks

  • Casual Listener
  • My friend is using my spotify account on her phone and it keeps making me be unable to use my account whenever she is on it, which is all the time. It would be much appreciated if someone could tell ...
  • Peter__
  • Community Legend
  • 253 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 253 Views
  • 2 replies
  • 0 likes

Log out

Please can you log me out on all the devices I'm signed in to thanks

  • Casual Listener
  • Please can you log me out on all the devices I'm signed in to thanks
  • Peter__
  • Community Legend
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

pass

I don't no my pass !..

  • Newbie
  • I don't no my pass !..
  • Peter__
  • Community Legend
  • 128 Views
  • 4 replies
  • 0 likes
  • 128 Views
  • 4 replies
  • 0 likes

Wrong subscription

Hi, I accidently choos Spotify Unlimited for 2 months instead och Spotify Premuim for 1 month when i redeemed my gift card. Can you please change my subscribtion to te correct one? Thanks

  • Casual Listener
  • Hi, I accidently choos Spotify Unlimited for 2 months instead och Spotify Premuim for 1 month when i redeemed my gift card. Can you please change my subscribtion to te correct one? Thanks
  • Joe
  • Community Legend
  • 92 Views
  • 2 replies
  • 0 likes
  • 92 Views
  • 2 replies
  • 0 likes

playlists are gone

Created a duplicate account. Tried to log in to each. Playlists are nowhere to be found. HELP :[[[

  • Visitor
  • Created a duplicate account. Tried to log in to each. Playlists are nowhere to be found. HELP :[[[
  • Taylor
  • Community Legend
  • 141 Views
  • 4 replies
  • 0 likes
  • Free
  • 141 Views
  • 4 replies
  • 0 likes

Account won't link with Facebook

I had a spotify free account and decided to upgrade to premium. I made the mistake of upgrading on my phone at first, and I accidentally signed up for a new account using my facebook. I deactivated that account and have since upgraded my original acc...

  • Newbie
  • I had a spotify free account and decided to upgrade to premium. I made the mistake of upgrading on my phone at first, and I accidentally signed up for a new account using my facebook. I deactivated t...
  • Josh
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 141 Views
  • 1 replies
  • 0 likes

Logged in with different account

I am currently logged in under another name and I am paying for the service monthly however I see the users name on my phone but am not able to use it to login under my home computer and I am afraid of logging out on my phone because I may not be abl...

  • Casual Listener
  •  I am currently logged in under another name and I am paying for the service monthly however I see the users name on my phone but am not able to use it to login under my home computer and I am a...
  • Joe
  • Community Legend
  • 136 Views
  • 3 replies
  • 0 likes
  • 136 Views
  • 3 replies
  • 0 likes

Solved!! Can't cancel premium subscription

Hi, I bought a Spotify premium subscription for my ex-girlfriend in June, but we are no longer dating and she is not responding to my emails. The subscription is being paid from my PayPal. I can't cancel it, because I do not have access to her Spotif...

  • Regular
  • Hi,   I bought a Spotify premium subscription for my ex-girlfriend in June, but we are no longer dating and she is not responding to my emails. The subscription is being paid from my PayPal....
  • Peter__
  • Community Legend
  • 686 Views
  • 5 replies
  • 0 likes
  • 686 Views
  • 5 replies
  • 0 likes