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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265988 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265988 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13067 Views
  • 6 replies
  • 11 likes
  • Security
  • 13067 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529880 Views
  • 989 replies
  • 113 likes
  • Account
  • 529880 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128187 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128187 Views
  • 74 replies
  • 12 likes

Spotify unlimited fail

I bought Spotify unlimited to get rid of ALL ads. Yet when i open my Spotify it starts in Browse tab where i am greeted by an f*cking ad... Is there anyway to get rid of it cause it's usually a ad about pop music that i cant stand cause i hate pop mu...

  • Newbie
  • I bought Spotify unlimited to get rid of ALL ads. Yet when i open my Spotify it starts in Browse tab where i am greeted by an f*cking ad... Is there anyway to get rid of it cause it's usually a ad ...
  • Merik
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Wrong email on Christmas gift card.

Hi bought a 12 month premium subscription for my son but put the wrong, not functional, recipient email address in the field. How will I get this working now.

  • Newbie
  • Hi bought a 12 month premium subscription for my son but put the wrong, not functional, recipient email address in the field. How will I get this working now.
  • Peter__
  • Community Legend
  • 1161 Views
  • 3 replies
  • 0 likes
  • 1161 Views
  • 3 replies
  • 0 likes

Account hacked

My account has been hacked. I'm paying the subscription but cannot get back into the account as it loos like the password has been changed

  • Visitor
  • My account has been hacked. I'm paying the subscription but cannot get back into the account as it loos like the password has been changed
  • Peter__
  • Community Legend
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

No sign-up email opt-out -> spamming friends

Hi,I downloaded Spotify for the iPhone. I logged in through Facebook connect and I explicitly told it I don't want to share any information with anybody. Immediately after I logged in, many of my Facebook friends alerted me to an email they got sayin...

  • Newbie
  • Hi, I downloaded Spotify for the iPhone. I logged in through Facebook connect and I explicitly told it I don't want to share any information with anybody. Immediately after I logged in, many of my ...
  • Peter__
  • Community Legend
  • 780 Views
  • 2 replies
  • 1 likes
  • 780 Views
  • 2 replies
  • 1 likes

Wrong Account

I recently bought premium. But my account on my mobile logged out so i didnt know the excact log in anymore. So i logged in with an old account. I thought it was the good one, but it wasnt. Afterwards I changed my facebook pass. Maybe that was the so...

  • Casual Listener
  • I recently bought premium. But my account on my mobile logged out so i didnt know the excact log in anymore. So i logged in with an old account. I thought it was the good one, but it wasnt. Afte...
  • Peter__
  • Community Legend
  • 393 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 393 Views
  • 5 replies
  • 0 likes

Solved!! Spotify account linked with facebook but my Facebook account is complety deleted

Hi My Spotify Acc is linked with my Facebook Acc. But some weeks ago I deleted my Facebook Acc completly (not deactivated) since then I can't login to my spotify. The real problem is I still have to pay for it, because I can't terminate my Spotify Ac...

  • Visitor
  • Hi My Spotify Acc is linked with my Facebook Acc. But some weeks ago I deleted my Facebook Acc completly (not deactivated) since then I can't login to my spotify. The real probl...
  • Peter__
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

I can't log in?

DescriptionI can't log in due to some error A more detailed description, using numbered steps 1. At first I was in Spotify, and all of the sudden I couldn't listen to music because it couldn't connect (error 101) 2. I closed out of it, opening it up ...

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  • Casual Listener
  • Description I can't log in due to some error     A more detailed description, using numbered steps 1. At first I was in Spotify, and all of the sudden I couldn't listen to mus...
  • Merik
  • Community Legend
  • 323 Views
  • 3 replies
  • 0 likes
  • Other
  • 323 Views
  • 3 replies
  • 0 likes

Accidentally Unlinked my account

So a while ago my friend logged into his account on my phone at a party, and for some reason he decided to press "link account", so my fb account got linked to another account. while that problem was sorted, it seems i've lost the ability to log back...

  • Newbie
  • So a while ago my friend logged into his account on my phone at a party, and for some reason he decided to press "link account", so my fb account got linked to another account. while that problem was...
  • user-removed
  • Not applicable
  • 293 Views
  • 1 replies
  • 0 likes
  • Free
  • 293 Views
  • 1 replies
  • 0 likes

Downloading for offline play

I'm downloading some playlists for offline play. Is there a limited number of songs or playlists you can have downloaded for offline play because I was downloading and it just stopped. I chose another list and it did the same thing. Or could it just ...

  • Newbie
  • I'm downloading some playlists for offline play. Is there a limited number of songs or playlists you can have downloaded for offline play because I was downloading and it just stopped. I chose anothe...
  • user-removed
  • Not applicable
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Music quality for premium users declining?

When I first started the premium service, the sound quality at the highest bitrate sounded excellent. Now, a few weeks later the quality has diminished considerably. I am wondering why. I have always been using a ipad wireless connection, so that has...

  • Casual Listener
  • When I first started the premium service, the sound quality at the highest bitrate sounded excellent.  Now, a few weeks later the quality has diminished considerably.  I am wondering why.&n...
  • Peter__
  • Community Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • Premium
  • 368 Views
  • 3 replies
  • 0 likes

Facebook change/hacked

My facebook recently took a big hit and I the only real option is to make a new one, is there anyway to unlink my FAcebook account to my spotify account? I want to continue to use spotify services but I can not sign in when my facebook is deactivated...

  • Casual Listener
  • My facebook recently took a big hit and I the only real option is to make a new one, is there anyway to unlink my FAcebook account to my spotify account?  I want to continue to use spotify servi...
  • Benabeln
  • Casual Listener
  • 350 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 350 Views
  • 4 replies
  • 0 likes

Is there a way to stay logged into the Spotify Community?

ok.. so I searched for an answer and found nothing that helped me but if I missed soemthing link me or... move this or point me in the direction. Is there a way for me to stay logged into Spotify Community, this site, so I dont have to log in everyti...

  • Regular
  • ok.. so I searched for an answer and found nothing that helped me but if I missed soemthing link me or... move this or point me in the direction.   Is there a way for me to stay logged into ...
  • Hanable
  • Regular
  • 1120 Views
  • 4 replies
  • 0 likes
  • Login
  • 1120 Views
  • 4 replies
  • 0 likes

Solved!! Hijacked!

My spotify acocunt has been hijacked. I have used spotify for years now, but somone else is now using my account, has changed the email adress, personal details and password. They have also deleted my playlist. I can now only get access via my facebo...

  • Casual Listener
  • My spotify acocunt has been hijacked. I have used spotify for years now, but somone else is now using my account, has changed the email adress, personal details and password. They have also deleted m...
  • Jamie
  • Spotify Legend
  • 2308 Views
  • 11 replies
  • 0 likes
  • 2308 Views
  • 11 replies
  • 0 likes

Unidays discount not working!

I am trying to redeem my Unidays discount but for the past few days it has been says 'Not currently available. Please try again later'. Anyone else having trouble?

  • Music Fan
  • I am trying to redeem my Unidays discount but for the past few days it has been says 'Not currently available. Please try again later'.   Anyone else having trouble?  
  • Dougie
  • Music Fan
  • 626 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 626 Views
  • 4 replies
  • 0 likes

How to update verify Artist photo

Hello. I've been verified as an artists on Spotify a while ago and i would like to change my artists picture. How would i do so?

  • Casual Listener
  • Hello. I've been verified as an artists on Spotify a while ago and i would like to change my artists picture. How would i do so?
  • RhythmChamber
  • Casual Listener
  • 15113 Views
  • 3 replies
  • 2 likes
  • 15113 Views
  • 3 replies
  • 2 likes

Solved!! Spotify Premium and playlists gone. Did I make a new account?

So I clicked from disconnect from facebook or something similiar because I didnt want to use facebook on my spotify. Then i tried to log in but i couldn't because it said wrong username or password and then i went to change it. I put my email there a...

  • Casual Listener
  • So I clicked from disconnect from facebook or something similiar because I didnt want to use facebook on my spotify. Then i tried to log in but i couldn't because it said wrong username or password...
  • puzkajuzzi
  • Casual Listener
  • 677 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 677 Views
  • 2 replies
  • 0 likes

Recover daughters playlist to have one account

Recover daughters playlist only want one accountPosted using the Spotify Community app by Liam

  • Regular
  • Recover daughters playlist only want one account Posted using the Spotify Community app by Liam
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Someone using my account

Can you sign everyone out of my account please, I've changed my password but they're still signed in, account is Jlacey14

  • Casual Listener
  • Can you sign everyone out of my account please, I've changed my password but they're still signed in, account is Jlacey14
  • Peter__
  • Community Legend
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Solved!! Unable to login due to change of country

Hi All,Im from the Philippines which is reflected in my profile. I havent travelled anywhere since I used this service. However, Im unable to login due to supposedly change of country.Ian

  • Casual Listener
  • Hi All, Im from the Philippines which is reflected in my profile. I havent travelled anywhere since I used this service. However, Im unable to login due to supposedly change of country. Ian
  • Adam
  • Roadie
  • 938 Views
  • 7 replies
  • 0 likes
  • 938 Views
  • 7 replies
  • 0 likes

How to change from unlimited to premium

Help me to change from unlimited to premium. 

  • Newbie
  • Help me to change from unlimited to premium. 
  • Peter__
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes