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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421173 Views
  • 965 replies
  • 108 likes
  • Account
  • 421173 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186401 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186401 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103436 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103436 Views
  • 69 replies
  • 10 likes

Solved!! Wrong Facebook name and photo

Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my desktop Spotify app but my name is still wrong. I've ...

  • Newbie
  • Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my de...
  • Peter__
  • Community Legend
  • 1071 Views
  • 7 replies
  • 0 likes
  • Account
  • 1071 Views
  • 7 replies
  • 0 likes

Help please! Wrong User listed in top right corner

I have seen multiple threads on this and have removed the facebook connection in the Preferences tab. My profile list me but I still see my wife's facebook name in the right corner and the mobile version. We tried re-installing, rebooting, etc. I als...

  • Regular
  • I have seen multiple threads on this and have removed the facebook connection in the Preferences tab.  My profile list me but I still see my wife's facebook name in the right corner and the mobi...
  • Peter__
  • Community Legend
  • 403 Views
  • 8 replies
  • 0 likes
  • Account
  • 403 Views
  • 8 replies
  • 0 likes

Newbie

How to change my playlist to offline

  • Newbie
  • How to change my playlist to offline
  • Christoffer
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Where are the artists I Follow?

I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" mean then?

  • Music Fan
  • I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" me...
  • ricazarai77
  • Newbie
  • 462 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 462 Views
  • 3 replies
  • 0 likes

My premium account doesn't work anymore

Hi, my premium account stopped working. Was online yesterday via mobile and it worked as usual. Used sonos today and it said i have no premium account, I re registered @ sonos, didn't help. Account settings say i have spotify free. Then I checked my ...

  • Casual Listener
  • Hi,   my premium account stopped working. Was online yesterday via mobile and it worked as usual. Used sonos today and it said i have no premium account, I re registered @ sonos, didn't help...
  • Joe
  • Community Legend
  • 284 Views
  • 6 replies
  • 0 likes
  • 284 Views
  • 6 replies
  • 0 likes

Spotify app (IOS) and windows player treat me like a free user

Hello, I'm using Spotify Premium for about a year. I never hab problems but a few days ago my Spotify App (IOS) played advertisment and didn't allow me skipping titles. So I think the app thinks I'm a free user. So I started my PC. But same here - I ...

  • Regular
  • Hello,   I'm using Spotify Premium for about a year. I never hab problems but a few days ago my Spotify App (IOS) played advertisment and didn't allow me skipping titles. So I think the app ...
  • Merik
  • Community Legend
  • 470 Views
  • 11 replies
  • 0 likes
  • 470 Views
  • 11 replies
  • 0 likes

not findable?

Howdy, I signed up for Spotify a very long time ago, and at one point, my account was pretty locked down - not public/findable to others. Those options seem to have disappeared, however, and now my husband is unable to share songs with me because the...

  • Visitor
  • Howdy,   I signed up for Spotify a very long time ago, and at one point, my account was pretty locked down - not public/findable to others.  Those options seem to have disappeared, h...
  • Merik
  • Community Legend
  • 369 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 369 Views
  • 7 replies
  • 0 likes

Can i reset all devices?

I had a similar situation and I need to reset all devices on my account including when offline. Sorry for the redundancy.

  • Casual Listener
  • I had a similar situation and I need to reset all devices on my account including when offline. Sorry for the redundancy.
  • Peter__
  • Community Legend
  • 185 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 185 Views
  • 2 replies
  • 0 likes

Log me off please

Sorry could you log me off all my accounts... Thank you

  • Casual Listener
  • Sorry could you log me off all my accounts... Thank you
  • Peter__
  • Community Legend
  • 438 Views
  • 2 replies
  • 0 likes
  • Premium
  • 438 Views
  • 2 replies
  • 0 likes

My premium account doesn't work anymore

Since around one week my premium account doesn't work anymore. I didn't change something at the payment conditions or somewhere else and my account information is still on premium account. Nevertheless the premium functions don't work anymore and I g...

  • Casual Listener
  • Since around one week my premium account doesn't work anymore. I didn't change something at the payment conditions or somewhere else and my account information is still on premium account. Neverthele...
  • Peter__
  • Community Legend
  • 722 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 722 Views
  • 4 replies
  • 0 likes

Not getting premium

Your company is the most difficult, annoying company to get in touch with. I just upgraded back to premium and it was working for a little bit after, and now it doesn't allow me to do anything except for the free options. Frustrated

  • Newbie
  • Your company is the most difficult, annoying company to get in touch with. I just upgraded back to premium and it was working for a little bit after, and now it doesn't allow me to do anything except...
  • Merik
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Reset

Could you reset everything for me please? All the devices offline. My ex is using my spotify so yea sorry and thanks

  • Newbie
  • Could you reset everything for me please? All the devices offline. My ex is using my spotify so yea sorry and thanks
  • Merik
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Premium
  • 340 Views
  • 1 replies
  • 0 likes

HELP - I can't change my country

I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy Spotify has stopped to work to me because they think that I'm abroad and so I can have just 14 days (finished). How...

  • Newbie
  • I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy 😞 Spotify has stopped to work to me because they think that I'm...
  • Joe
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Gift card redeeming issue

VIEW IMAGE PLEASE FOR ISSUE VIEW IMAGE PLEASE FOR ISSUE When I try to redeem it with premium, it gives me that error. Its been like this for 2 days now, what should I do?

  • Casual Listener
  • VIEW IMAGE PLEASE FOR ISSUE  VIEW IMAGE PLEASE FOR ISSUE    When I try to redeem it with premium, it gives me that error. Its been like this for 2 days now, what should I do?
  • phi00
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 189 Views
  • 2 replies
  • 0 likes

3 accounts

Hi I have three different accounts now. The first time this happened spotify stopped my music and I got a 410 Error message, so I logged out and when I logged back in it gave me a new account. I can't log back in to the first one, I tried to contact ...

  • Newbie
  • Hi I have three different accounts now. The first time this happened spotify stopped my music and I got a 410 Error message, so I logged out and when I logged back in it gave me a new account. I can'...
  • Joe
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 200 Views
  • 1 replies
  • 0 likes

Forgot login informaton

Hi I have forgot my login information. I have sent a message through contact page, but havent recieved a reply. I have also replied that message, but nothing. Can you please check this out? I am still paying for it. Spotify Case # 01319590 Thanks and...

  • Newbie
  • Hi   I have forgot my login information. I have sent a message through contact page, but havent recieved a reply. I have also replied that message, but nothing. Can you please check this out...
  • Ramon
  • Spotify Legend
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Spotify

I got spotify premium. And sometimes it will work on my iphone and sometimes it won't. I've uninstalled it, logged out, removed it from the offline devices and put it back on. But it still won't stay as premium.

  • Newbie
  • I got spotify premium. And sometimes it will work on my iphone and sometimes it won't. I've uninstalled it, logged out, removed it from the offline devices and put it back on. But it still won't stay...
  • Peter__
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Can't use my other account and im being charged

I cant open my spotify account associated with my email. I click on the reset password and it asks for the email associated with the account. I put in the email address and have not received an email to reset my password. Ive tried multiple times and...

  • Newbie
  • I cant open my spotify account associated with my email. I click on the reset password and it asks for the email associated with the account. I put in the email address and have not received an email...
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Paid for premium but still nothing

Signed into my acount online on Saturday night (using the same username and password I always do when paying for premium) and paid with the same card detials I always use. It asked if I wanted a free 30-day trial, which is strange as I have had premi...

  • Visitor
  • Signed into my acount online on Saturday night (using the same username and password I always do when paying for premium) and paid with the same card detials I always use. It asked if I wanted a free...
  • jonnyhayes
  • Newbie
  • 272 Views
  • 5 replies
  • 0 likes
  • 272 Views
  • 5 replies
  • 0 likes