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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421139 Views
  • 965 replies
  • 108 likes
  • Account
  • 421139 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186398 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186398 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103432 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103432 Views
  • 69 replies
  • 10 likes

Spotify for Ireland

I have signed up for a Spotify plan with Vodafone. Their customer service have registered me in Spotify with a Premium account. They asked me to log out and log in to Spotify and I should see my premium subscription enabled. I did that but I'm still ...

  • Regular
  • I have signed up for a Spotify plan with Vodafone. Their customer service have registered me in Spotify with a Premium account. They asked me to log out and log in to Spotify and I should see my prem...
  • Nessie
  • Regular
  • 541 Views
  • 7 replies
  • 0 likes
  • Premium
  • 541 Views
  • 7 replies
  • 0 likes

Solved!! Is it possible to buy premium from the mobile app with iTunes Credit?

I just got a $25 iTunes card as a gift, is it possible to upgrade from the mobile app and buy it with iTunes credit?

  • Newbie
  • I just got a $25 iTunes card as a gift, is it possible to upgrade from the mobile app and buy it with iTunes credit?
  • Peter__
  • Community Legend
  • 1132 Views
  • 1 replies
  • 0 likes
  • 1132 Views
  • 1 replies
  • 0 likes

Spotify is logging me to the wrong account

So I made a spotify account awhile ago before you had to have facebook connected, then later I connected my facebook account, that all went fine, but now I changed some setting on facebook and all of the sudden when I log in with my facebook credenti...

  • Newbie
  • So I made a spotify account awhile ago before you had to have facebook connected, then later I connected my facebook account, that all went fine, but now I changed some setting on facebook and all of...
  • Peter__
  • Community Legend
  • 4024 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 4024 Views
  • 3 replies
  • 0 likes

Deleted Playlist!

I deleted the wrong Playlist yesterday. Was it hoping it could be recovered! Please help! "00's R&B" or"00s R&B"

  • Newbie
  • I deleted the wrong Playlist yesterday. Was it hoping it could be recovered! Please help! "00's R&B" or"00s R&B"
  • Peter__
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

it says I'm a free user and i won't let me play any music. I have premium

Hey. I recently bought a 1 year subscribtion to spotify premium, worked like a charm. a few days after the purchase i left the USA (where i live) and travelled to Denmark where i still am, and will be staying for the next couple of months. it now say...

  • Casual Listener
  • Hey.   I recently bought a 1 year subscribtion to spotify premium, worked like a charm.  a few days after the purchase i left the USA (where i live) and travelled to Denmark wher...
  • Peter__
  • Community Legend
  • 246 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 246 Views
  • 2 replies
  • 0 likes

So, how many weeks until I get my device password reset email?

I was using Spotify on my Onkyo receiver, and all I got was a message telling me to log out. When I tried to log in, my password didn't work. I went to the web form to reset the password and was told that an email had been sent. That was more than a ...

  • Newbie
  • I was using Spotify on my Onkyo receiver, and all I got was a message telling me to log out.  When I tried to log in, my password didn't work.  I went to the web form to reset the password ...
  • Peter__
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Spotify Premium & Telia

I have problems activating my premium on telia, it says their service is currently down? I have some friends who did this today, but they won't tell me how.. I can't contact support because its too late.

  • Newbie
  • I have problems activating my premium on telia, it says their service is currently down?   I have some friends who did this today, but they won't tell me how..   I can't contact sup...
  • Peter__
  • Community Legend
  • 633 Views
  • 2 replies
  • 0 likes
  • 633 Views
  • 2 replies
  • 0 likes

Solved!! How do I stop people subscribing?

I thought spotify was private, I have 2 subscribers to on of my playlists and want them gone. I found out how to subcribe to them (to which I'm not interested in they're music) but not how to block or delete them.

  • Regular
  • I thought spotify was private, I have 2 subscribers to on of my playlists and want them gone. I found out how to subcribe to them (to which I'm not interested in they're music) but not how to block o...
  • user-removed
  • Not applicable
  • 16068 Views
  • 28 replies
  • 2 likes
  • 16068 Views
  • 28 replies
  • 2 likes

Being charged twice: $5 and $10 each month

I am getting charge $4.99 and $9.99 each month. I only have one account. There is no phone support for this issue.

  • Casual Listener
  • I am getting charge $4.99 and $9.99 each month.  I only have one account.   There is no phone support for this issue.
  • blake
  • Community Legend
  • 580 Views
  • 2 replies
  • 0 likes
  • Account
  • 580 Views
  • 2 replies
  • 0 likes

Premium Account not Recognized

Hi, I'm registered with the email sheerganor@gmail.com. I have a premium account that I purchased in Germany and now I live in the US. Today, for some reason, I couldn't log into Spotify on mobile devices (kept getting login error 408). When I went o...

  • Newbie
  • Hi,   I'm registered with the email sheerganor@gmail.com. I have a premium account that I purchased in Germany and now I live in the US.   Today, for some reason, I couldn't log int...
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! I lost my account

Hey . I suddenly couldn't use Spotify on my mobile device without changing my country settings because I live in two countries and I couldn't wait so I created this dedovimraz account on my device. Until then I was directly linked with my facebook ac...

  • Casual Listener
  •  Hey . I suddenly couldn't use Spotify on my mobile device without changing my country settings because I live in two countries and I couldn't wait so I created this dedovimraz account on my dev...
  • Rafael
  • Spotify Legend
  • 561 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 561 Views
  • 3 replies
  • 0 likes

Missing playlist

I just about daily use Spotify, however when I opened it today, everything was gone! Can someone please help?

  • Casual Listener
  • I just about daily use Spotify, however when I opened it today, everything was gone! Can someone please help? 
  • Rafael
  • Spotify Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • Free
  • 224 Views
  • 3 replies
  • 0 likes

Problem with country login

Hi, I just signed for Premium account, I checked it on the online player and it says so, but when I try to login with the software or in my telephone I get a "different country" message or the 14 days advice like in a free suscription. I live in Fran...

  • Casual Listener
  • Hi, I just signed for Premium account, I checked it on the online player and it says so, but when I try to login with the software or in my telephone I get a "different country" message or the 14 day...
  • user-removed
  • Not applicable
  • 359 Views
  • 5 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 359 Views
  • 5 replies
  • 0 likes

ALL MY PLAYLISTS GONE

hi.. just signed on and all my playlists are gone! can you please locate and/or show me how to restore.

  • Casual Listener
  • hi.. just signed on and all my playlists are gone!  can you please locate and/or show me how to restore.
  • magzo119
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • Account
  • 310 Views
  • 2 replies
  • 0 likes

cancelled spodify still being charged

I cancelled my account two months ago and im still getting charged? I want my money back!@gmail.comGenevieve [Snip-Email(Privacy)-Peter]

  • Casual Listener
  • I cancelled my account two months ago and im still getting charged? I want my money back! <snip>@gmail.com Genevieve   [Snip-Email(Privacy)-Peter]
  • Peter__
  • Community Legend
  • 194 Views
  • 2 replies
  • 0 likes
  • Account
  • 194 Views
  • 2 replies
  • 0 likes

don't get premium

I had a 30euro gift card and i try to redeem it. I had couple days unlimited left. I klick 3 months premium and it says something that it can't do it. I try again and it gave me 6 months unlimited. How can I switch it ro 3 months premium?

  • Newbie
  • I had a 30euro gift card and i try to redeem it. I had couple days unlimited left. I klick 3 months premium and it says something that it can't do it. I try again and it gave me 6 months unlimited. H...
  • Taylor
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Mis listas y seguidores se han borrado

Buenas, no sé que he podido hacer, pero mi cuenta aparece como si acabase de registrarme en Spotify. Yo solo tengo una cuenta y es con Facebook, de hecho, en esta "cuenta nueva" accedo con mi email y contraseña de Facebook, pero no aparece nada de lo...

  • Newbie
  • Buenas, no sé que he podido hacer, pero mi cuenta aparece como si acabase de registrarme en Spotify. Yo solo tengo una cuenta y es con Facebook, de hecho, en esta "cuenta nueva" accedo con mi email y...
  • serena22
  • Newbie
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Play button on Facebook??

I guys, i'm an artist and i have my album on Spotify but i can't go on to put play button on my Facebook fan page! Can you help me?

  • Visitor
  • I guys, i'm an artist and i have my album on Spotify but i can't go on to put play button on my Facebook fan page!  Can you help me?
  • Jeromelove
  • Newbie
  • 4603 Views
  • 3 replies
  • 1 likes
  • 4603 Views
  • 3 replies
  • 1 likes