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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159209 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159209 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10743 Views
  • 3 replies
  • 10 likes
  • Security
  • 10743 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509109 Views
  • 985 replies
  • 112 likes
  • Account
  • 509109 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124808 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124808 Views
  • 74 replies
  • 12 likes

Solved!! Updated my account to premium and still won't let me play tracks offline. Help

Renewed my premium subscription but still won't play offline , all the settings are correct, done it before and had no problem

  • Casual Listener
  • Renewed my premium subscription but still won't play offline , all the settings are correct, done it before and had no problem
  • Merik
  • Community Legend
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Solved!! I used a gift card for Unlimited. How to change to premium

I used the gift card accidentlly for unlimited. I have 2 problems:- the subscibtion page says I'm running free. I dont understand, so i cant change to premium.- My credit card is not working. Spotify, I'm so disapointed.

  • Regular
  • I used the gift card accidentlly for unlimited. I have 2 problems: - the subscibtion page says I'm running free. I dont understand, so i cant change to premium. - My credit card is not workin...
  • Merik
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 377 Views
  • 1 replies
  • 0 likes

Account appears to be stolen.

I opened the spotify app today, and my account was logged out. My password wouldn't work, and the reset did not send me an email when I put my ID in. It also gave me an error when I put my email in, hence the thought the account is stolen. I checked ...

  • Newbie
  • I opened the spotify app today, and my account was logged out.  My password wouldn't work, and the reset did not send me an email when I put my ID in.  It also gave me an error when I put m...
  • Merik
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Creating Premium Account - Credit card problems

I can't creat my Premium account because everytime I try to use the credit card info, it sends me back with a message saying sorry or something like that. I've tried with 2 different credit cards. Help please.

  • Regular
  • I can't creat my Premium account because everytime I try to use the credit card info, it sends me back with a message saying sorry or something like that. I've tried with 2 different credit cards. He...
  • andresmelz12
  • Regular
  • 625 Views
  • 4 replies
  • 0 likes
  • 625 Views
  • 4 replies
  • 0 likes

Subscribing in an unlisted country

Hello, Probably I'm going to ask one of the most asked questions, but I really need to know this. I'm moving to Angola, Africa. It's an unlisted country but I'm a Premium member, so that's fine. My questions is: if I eventually unsubscribe, will I be...

  • Casual Listener
  • Hello, Probably I'm going to ask one of the most asked questions, but I really need to know this. I'm moving to Angola, Africa. It's an unlisted country but I'm a Premium member, so that's fine. ...
  • missirissantos
  • Casual Listener
  • 604 Views
  • 4 replies
  • 0 likes
  • 604 Views
  • 4 replies
  • 0 likes

Solved!! Moved back to US, can't log into spotify

I have returned to the States from Germany and still can't log into Spotify, any suggestions?

  • Regular
  • I have returned to the States from Germany and still can't log into Spotify, any suggestions?
  • Jamie
  • Spotify Legend
  • 844 Views
  • 9 replies
  • 0 likes
  • Account
    Login
  • 844 Views
  • 9 replies
  • 0 likes

Stolen account!!!!

Hi!My spotify account seem to be hacked, and I can't to log in with my email and password. I have contacted the support through email but have no clue of how long it will take to get an answer. I am feeling very lost and have no clue of what to do?!

  • Visitor
  • Hi! My spotify account seem to be hacked, and I can't to log in with my email and password. I have contacted the support through email but have no clue of how long it will take to get an answer. I a...
  • user-removed
  • Not applicable
  • 299 Views
  • 4 replies
  • 0 likes
  • 299 Views
  • 4 replies
  • 0 likes

Spotfy thinks I am still in Australia and it wont let me change it....

Hi So to cut a long story short.... When I set up spotify I was living in the UK. I moved over to Australia and used it there (before they put in the only allowed to play abroad for 14 day rule). Anyway, I got my computer back from Australia and was ...

  • Casual Listener
  • Hi So to cut a long story short....   When I set up spotify I was living in the UK. I moved over to Australia and used it there (before they put in the only allowed to play abroad for 14 d...
  • Jamie
  • Spotify Legend
  • 301 Views
  • 6 replies
  • 0 likes
  • 301 Views
  • 6 replies
  • 0 likes

Somehow I'm paying for Spotify?

Okay, basically this is the email I sent to Spotify Here's what we got from you: Paying for SpotifyI cancelled my account but was still chargedGood morningI currently have an account on spotify for which I am using and the account name is 'Annaphora'...

  • Casual Listener
  • Okay, basically this is the email I sent to Spotify Here's what we got from you: Paying for Spotify I cancelled my account but was still charged Good morning I currently have an account on s...
  • Peter__
  • Community Legend
  • 510 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 510 Views
  • 7 replies
  • 0 likes

Password doesn´t work

First: This is my second account and I just created it, because I´m not able to log in in my first account. I downloaded Spotify Premium a month ago to test it (of course with my first account), but now I want to cancel my account and leave Spotify. ...

  • Casual Listener
  • First: This is my second account and I just created it, because I´m not able to log in in my first account. I downloaded Spotify Premium a month ago to test it (of course with my first account),...
  • Peter__
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Spotify Account Gone

Hello! I was recently using spotify perfectly fine, then one morning I was listening to music and the account started cutting out. I stopped using my account for a few hours, then tried to log in to my account on my computer. My comouter popped up wi...

  • Newbie
  • Hello! I was recently using spotify perfectly fine, then one morning I was listening to music and the account started cutting out. I stopped using my account for a few hours, then tried to log in to ...
  • Peter__
  • Community Legend
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Spotify pulled a bait and switch on me with a gift care!

My daughter is a Premium subscriber with the student discount. I bought her a $60 gift card for her birthday and when she applied it to her account, it said it was worth 6 months. After the fact I was told that they only honor that for $30 when you h...

  • Casual Listener
  • My daughter is a Premium subscriber with the student discount. I bought her a $60 gift card for her birthday and when she applied it to her account, it said it was worth 6 months. After the fact I wa...
  • Peter__
  • Community Legend
  • 393 Views
  • 5 replies
  • 0 likes
  • 393 Views
  • 5 replies
  • 0 likes

Why am I being charged

I have been charged twice to my Paypal account in the past two months. My daughter signed up for the free trial in December of 2012, and have never been charged until now. I DO NOT authorize these charges, and do not have her log in information to ch...

  • Newbie
  • I have been charged twice to my Paypal account in the past two months. My daughter signed up for the free trial in December of 2012, and have never been charged until now. I DO NOT authorize these ch...
  • Peter__
  • Community Legend
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Lost all my playlists after changing my Facebook password

Hello! I just changed my facebook password and when i logged back into spotify, all my playlists were gone. What the hell am i supposed to do?

  • Newbie
  • Hello! I just changed my facebook password and when i logged back into spotify, all my playlists were gone. What the hell am i supposed to do?
  • Peter__
  • Community Legend
  • 323 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 323 Views
  • 3 replies
  • 0 likes

No reaction from the customer support

I used several contact forms as well as several replies on the no-reply adress and got no reaction from the customer service or anybody else from spotify. I am so sick of this, what more can I do? Theres no phone number or anything else. Spotify prov...

  • Visitor
  • I used several contact forms as well as several replies on the no-reply adress and got no reaction from the customer service or anybody else from spotify. I am so sick of this, what more can I do?&nb...
  • Peter__
  • Community Legend
  • 324 Views
  • 4 replies
  • 1 likes
  • Account
  • 324 Views
  • 4 replies
  • 1 likes

Facebook Account Deleted (and I'm still paying a sub!)

Hi there, the facebook account I recently had connected to my Spotify was deleted for being fake. I understand this, and I don't mind the fact my FB account is gone.But the problem lies within the ability to log into Spotify to cancel the Premium pay...

  • Casual Listener
  • Hi there, the facebook account I recently had connected to my Spotify was deleted for being fake. I understand this, and I don't mind the fact my FB account is gone. But the problem lies within th...
  • Peter__
  • Community Legend
  • 407 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 407 Views
  • 3 replies
  • 0 likes

Premium customer and I still have adverts!

Hi, A month ago I tried the free trial to Premium and then following the expiry I decided to go to Premium, however I am still getting adverts!!! How can I solve this problem? I though that this would be an autmatic process via the app but it doesn't...

  • Newbie
  • Hi,   A month ago I tried the free trial to Premium and then following the expiry I decided to go to Premium, however I am still getting adverts!!!   How can I solve this problem? I...
  • Peter__
  • Community Legend
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

juanicio

Buenos días, tengo con movistar (compañia de telefono que oferta premium a mitad de precio, por ser cliente), desde hace varios meses la cuenta premium, pero hace tres días, me pasó a la cuenta normal, y en movistar siguo estando dado de alta. ¿Podrí...

  • Newbie
  • Buenos días, tengo con movistar (compañia de telefono que oferta premium a mitad de precio, por ser cliente), desde hace varios meses la cuenta premium, pero hace tres días, me pasó a la cuenta norma...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

My photo from a Facebook not show

Why my Photo from Facebook not showing in my PC, ipad, and iPhone spotify account

  • Newbie
  • Why my Photo from Facebook not showing in my PC, ipad, and iPhone spotify account
  • Peter__
  • Community Legend
  • 293 Views
  • 4 replies
  • 0 likes
  • 293 Views
  • 4 replies
  • 0 likes

Solved!! Account Not Upgrading to Premium

Hey, Dan here. i just entered my gift card code into the redeem section of spotify to get one month of premium service. i then recieved the email reciept and order ID from this event. but on my overview in my account it says i am still only a free us...

  • Casual Listener
  • Hey, Dan here. i just entered my gift card code into the redeem section of spotify to get one month of premium service. i then recieved the email reciept and order ID from this event. but on my overv...
  • Peter__
  • Community Legend
  • 2142 Views
  • 10 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2142 Views
  • 10 replies
  • 1 likes