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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84252 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
660535 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
742350 Views
18 replies
29 likes
Hello. can anyone on the Spotify team change my plan from 6 months to Premium? I just redeemed a card # 6039534100205756373. It basically gave me one choice. I was going for the Premium option which I've been using. Thank you.
Hello. can anyone on the Spotify team change my plan from 6 months to Premium? I just redeemed a card # 6039534100205756373. It basically gave me one choice. I was going for the Premium option whic...
Community Legend
363 Views
1 replies
0 likes
Hello, <br>I just reactivated my Spotify 5 mns ago. It didn't display the Premium option on the page, I could only "select" where it said 6 months. <br>I need to switch to the premium account. <br>Anyone?
Hello, <br>I just reactivated my Spotify 5 mns ago. It didn't display the Premium option on the page, I could only "select" where it said 6 months. <br>I need to switch to...
Community Legend
364 Views
1 replies
0 likes
HiI have activated premium account a few hours back. I've got receipt and online says premium.My iPhone app appears to allow shuffle only so looks like premium account not working.Have tried logging off, uninstalling app, reinstalling and logging bac...
Hi I have activated premium account a few hours back. I've got receipt and online says premium. My iPhone app appears to allow shuffle only so looks like premium account not working. Have tried lo...
Newbie
5890 Views
17 replies
0 likes
i just have to comment on the awesome customer service from Spotify over the last couple of days-I`ve recently deactivated my old FB account and wanted to transfer my spotify account and playlists over to my new FB account - after being advised that ...
i just have to comment on the awesome customer service from Spotify over the last couple of days-I`ve recently deactivated my old FB account and wanted to transfer my spotify account and playlists ov...
Community Legend
318 Views
1 replies
1 likes
I pay 9.99 a month and there is no record of it on my Spotify account and I'm still hearing commercials =( Is there a update button? I tried logging out and logging back in. My account is still under free subscription but by bank account clearly has ...
I pay 9.99 a month and there is no record of it on my Spotify account and I'm still hearing commercials =( Is there a update button? I tried logging out and logging back in. My account is still under...
Gig Goer
9360 Views
10 replies
0 likes
Hello, I have a huge problem with my Spotify account. I tried to disconnect my Spotify account from Facebook. After deleting the connection in Facebook my Spotify premium subscription was gone and all my playlists too. I read many threads here and tr...
Hello, I have a huge problem with my Spotify account. I tried to disconnect my Spotify account from Facebook. After deleting the connection in Facebook my Spotify premium subscription was gone and al...
Community Legend
399 Views
3 replies
0 likes
I started using spotify when i was in the states, then i moved to mexico & i couldn't use it here because it wouldn't allow me. Now, i downloaded it to my phone & it doesn't even let me log in using facebook because it says i'm in a different country...
I started using spotify when i was in the states, then i moved to mexico & i couldn't use it here because it wouldn't allow me. Now, i downloaded it to my phone & it doesn't even let me log i...
Community Legend
652 Views
1 replies
0 likes
Hi there, I purchased a 6 month Premium pass for my brother as a Christmas present. He is currently based in Hong Kong, and when he tried to use the pass it wouldn't work, he presumes because of his location. I feel a bit stupid for not having checke...
Hi there, I purchased a 6 month Premium pass for my brother as a Christmas present. He is currently based in Hong Kong, and when he tried to use the pass it wouldn't work, he pr...
Community Legend
398 Views
2 replies
0 likes
Paying customer for about a year, premium access, good times and music ... Just this week, we were unable to log in to our account (mobiles, iPad, etc.). Mind you, our checking account was billed our monthly payment of $9.99 on 1/14/2014. After re-es...
Paying customer for about a year, premium access, good times and music ... Just this week, we were unable to log in to our account (mobiles, iPad, etc.). Mind you, our checking account was billed our...
Community Legend
554 Views
4 replies
0 likes
Issue: I have an old spotify account that I would like to delete. I'm in a kind of loop. The account was connected with Facebook, which I had deleted. Issue 1: Spotify will only let me login with Facebook. Issue 2: I would log in with the Spotify use...
Issue: I have an old spotify account that I would like to delete. I'm in a kind of loop. The account was connected with Facebook, which I had deleted.  ...
Casual Listener
396 Views
2 replies
0 likes
Hi, I use Spotify via Facebook and I'm not able to log in with my user anymore. I logged in as always with my Facebook email, and all my songs/playlist/starred/everything were not there anymore. Later I've realized that my user number has changed. Wh...
Hi, I use Spotify via Facebook and I'm not able to log in with my user anymore. I logged in as always with my Facebook email, and all my songs/playlist/starred/everything were not th...
Casual Listener
580 Views
3 replies
0 likes
Hello, I've read many posts about the same issue that I have, here on the forum but in most of the cases the answer is to contact the Spotify Support via email/form. First of all I try at least to explain my issue. I wanted to create a new account a ...
Hello, I've read many posts about the same issue that I have, here on the forum but in most of the cases the answer is to contact the Spotify Support via email/form. First of all I...
Casual Listener
807 Views
2 replies
0 likes
I just bought Unlimited and noticed I still only get 6 skips an hour, saying I should upgrade because I'm a "free" account member. Is this correct? If so I think it should be clear you need to get premium to do it, had I known I would have just bough...
I just bought Unlimited and noticed I still only get 6 skips an hour, saying I should upgrade because I'm a "free" account member. Is this correct? If so I think it should be clear you need to ge...
Newbie
6154 Views
8 replies
0 likes
Hi, Last month (before the New Year), I cancelled my subscription to Spotify Premium. When I woke up this morning, I'd been charged £9.99 and am, apparently, still a Premium member. All I want is my money back and to no longer be a Premium user as I ...
Hi, Last month (before the New Year), I cancelled my subscription to Spotify Premium. When I woke up this morning, I'd been charged £9.99 and am, apparently, still a Premium member. All I want is m...
Community Legend
294 Views
2 replies
0 likes
Please log all systems out of my account as it is being used by other prople. i have changed my password.
Please log all systems out of my account as it is being used by other prople. i have changed my password.
Community Legend
734 Views
1 replies
1 likes
I cannot log in online, and the app on my iPhone isn't working. How do I get my account back?!?!
I cannot log in online, and the app on my iPhone isn't working. How do I get my account back?!?!
Spotify Star
341 Views
1 replies
0 likes
HI I am a premium user and I have started getting the username and/or password is incorrect on my desktop spotify. I have checked and checked again and my password and username are ok. can someone help with the problem as its been going on a week and...
HI I am a premium user and I have started getting the username and/or password is incorrect on my desktop spotify. I have checked and checked again and my password and username are ok. can someone he...
Spotify Star
596 Views
4 replies
0 likes
I had gone on vacation to south america and had spotify on my ipod. i recently came back and got an iphone for my birthday and when i was using spotify it stopped working and logged me out. when i tried logging back in.it says "you can only use Spoti...
I had gone on vacation to south america and had spotify on my ipod. i recently came back and got an iphone for my birthday and when i was using spotify it stopped working and logged me out. when i t...
Community Legend
479 Views
1 replies
0 likes
I am connected to Spotify via facebook, with sharing limited to friends. My girlfriend is connected to spotify via facebook, with sharing limited to just me. And we can't find each other and connect! Anyone know how to fix this??
I am connected to Spotify via facebook, with sharing limited to friends. My girlfriend is connected to spotify via facebook, with sharing limited to just me. And we can't find each other and connect!...
Community Legend
285 Views
3 replies
0 likes
