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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82841 Views

29 replies

0 likes

  • 82841 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103687 Views

10 replies

3 likes

Account
Login
  • 103687 Views
  • 10 replies
  • 3 likes

My profile doesn't show up in search results

Hello, I can search and find my public playlists but i can't find my profile by searching. I have more followers than any other user with similar name. Any advice or solution please?

Casual Listener

Hello,   I can search and find my public playlists but i can't find my profile by searching. I have more followers than any other user with similar name. Any advice or solution please?

rvexo

Casual Listener

927 Views

2 replies

1 likes

Account
Free
Other
  • 927 Views
  • 2 replies
  • 1 likes

Unknown PSN account linking with my Spotfy account, how come I cannot unlink it through Spotify?

A couple of months ago I noticed a PS4 appearing on my connected devices on my Spotify Desktop Client, I don't own one, so I though I was hacked somehow, then I changed my password and disconnected all devices via the Spotify account page, that seeme...

Casual Listener

A couple of months ago I noticed a PS4 appearing on my connected devices on my Spotify Desktop Client, I don't own one, so I though I was hacked somehow, then I changed my password and disconnected a...

LucasFraga

Casual Listener

1118 Views

3 replies

2 likes

Account
  • 1118 Views
  • 3 replies
  • 2 likes

Account issues

My account appeared to be hacked. At the time I had many playlist, and premium. I went to the Spotify website to fix this issue. I followed the steps and I reset my password and logged out everywhere. I also changed my email since the one associated ...

Visitor

My account appeared to be hacked. At the time I had many playlist, and premium. I went to the Spotify website to fix this issue. I followed the steps and I reset my password and logged out everywhere...

MichaelSawers

Regular

817 Views

1 replies

1 likes

Account
Security
  • 817 Views
  • 1 replies
  • 1 likes

Solved!! Stopped getting notifications (email and push)

Hi, For the last 2 months I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc. I stopped getting both the emails and the push notifications for the Android, iOS and desktop applications. I...

Roadie

Hi,   For the last 2 months I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc. I stopped getting both the emails and the pu...

circlinglife

Visitor

1884 Views

4 replies

1 likes

Account
Premium
  • 1884 Views
  • 4 replies
  • 1 likes

Ya le di de baja a la cuenta premium en abril, pero este mes me volvieron a cobrar. Soluciones?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

457 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution This isn't my account - where did it go?

One day my password wouldn't work (using the Windows app on PC) so I did a password reset, however now when I log in the account name is different (a long number) and all my saved playlists, albums etc are gone. If I try resetting my password using m...

Visitor

One day my password wouldn't work (using the Windows app on PC) so I did a password reset, however now when I log in the account name is different (a long number) and all my saved playlists, albums e...

Katerina

Spotify Legend

515 Views

3 replies

0 likes

Account
Security
  • 515 Views
  • 3 replies
  • 0 likes

Superuser Contribution Inviting an old account to Premium

Hello,I have an old account that was on premium for years Zc79. Couple months ago, I fell off my subscription because I was behind on my credit card payment, thanks to covid19.Last week I made a new subscription but didnt realize i was logged in via ...

Visitor

Hello, I have an old account that was on premium for years Zc79. Couple months ago, I fell off my subscription because I was behind on my credit card payment, thanks to covid19. Last week I made a ...

Mario

Spotify Legend

452 Views

1 replies

0 likes

Account
Premium
Subscription
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I have two accounts?

PlanPremium FamilyCountryDenmarkDeviceMultiple Iphones 8 plus through 11 pro, MacBook pro etcOperating SystemLatest IOSMy Question or IssueI am unsure if I have two accounts. I have a login via FB and a login with email etc. I always thought it was f...

Visitor

Plan Premium Family Country Denmark Device Multiple Iphones 8 plus through 11 pro, MacBook pro etc Operating System Latest IOS My Question or Issue I am unsure if I have two accounts. I have...

Mario

Spotify Legend

607 Views

1 replies

0 likes

Account
Subscription
  • 607 Views
  • 1 replies
  • 0 likes

Account taken over

PlanPremiumCountryUKDeviceiPhone XRMy Question or IssueHi all - this is likely a question that has been answered before (apologies if it is!) but I couldn’t find the answer. If anyone can point me in the right direction I’d appreciate! So, my account...

Newbie

Plan Premium Country UK Device iPhone XR My Question or Issue Hi all - this is likely a question that has been answered before (apologies if it is!) but I couldn’t find the answer. If anyone c...

Emilia_8

Community Legend

504 Views

1 replies

0 likes

Account
Login
  • 504 Views
  • 1 replies
  • 0 likes

Solved!! Can't sign in using email and password

PlanFree/PremiumCountry DeviceIphone,Laptop,DesktopOperating SystemWindows10,IOS,Mac OS My Question or IssueWhen i first created my account i used to login with facebook, i do not have facebook anymore for years, everytime i need to login to spotify ...

Visitor

Plan Free/Premium Country   Device Iphone,Laptop,Desktop Operating System Windows10,IOS,Mac OS   My Question or Issue When i first created my account i used to login with facebook...

user-removed

Not applicable

819 Views

2 replies

0 likes

Account
Login
  • 819 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account get hacked

Someone else useing my account and i cant kick him out plssss helpppp meeee

Newbie

Someone else useing my account and i cant kick him out plssss helpppp meeee

Mario

Spotify Legend

495 Views

2 replies

0 likes

Account
Security
  • 495 Views
  • 2 replies
  • 0 likes

Losing access to Facebook-created account

Hi folks, I have two Spotify accounts. The first one is a Facebook-created account that contains most of my music and the second is an email-created account. For a few years, I was able to access both separately, though I usually just used the FB acc...

Visitor

Hi folks,    I have two Spotify accounts. The first one is a Facebook-created account that contains most of my music and the second is an email-created account. For a few years, I was abl...

OneByBoo

Roadie

586 Views

1 replies

0 likes

Account
Free
Login
  • 586 Views
  • 1 replies
  • 0 likes

Reactivate Premium Family Account from my wife

Hi, i have got a Premium Family account on my name. My wife is on my plan with another family account. She had troubles with her phone and now her family account is gone. When she opens the Spotify app she is asked to login. My question now: What can...

Visitor

Hi,    i have got a Premium Family account on my name. My wife is on my plan with another family account. She had troubles with her phone and now her family account is gone. When she open...

OneByBoo

Roadie

919 Views

1 replies

0 likes

Account
  • 919 Views
  • 1 replies
  • 0 likes

Solved!! My email with a premium duo account has been disabled, and I forgot the password to change it.

Premium DuoBrazilSamsung A30 I signed the Premium Duo account with an email that was disabled. I do not remember the password for this account and I have no way to change it, since to do this, I would need to access my email. I was wondering if it is...

Visitor

Premium Duo Brazil Samsung A30   I signed the Premium Duo account with an email that was disabled. I do not remember the password for this account and I have no way to change it, since to do...

Maxim

Spotify Star

1974 Views

2 replies

0 likes

Account
Login
Other
Premium
  • 1974 Views
  • 2 replies
  • 0 likes

Moved to another country and can't acces their music

Hello!I'm subscribed to the family plan back in Spain and I have moved to Japan for studying for 1 year. My family still pays the plan and I haven't had any problems with it so far. However, there are some Japanese artists that I can't listen to thei...

Visitor

Hello! I'm subscribed to the family plan back in Spain and I have moved to Japan for studying for 1 year. My family still pays the plan and I haven't had any problems with it so far. However, there ...

Maxim

Spotify Star

474 Views

1 replies

0 likes

Account
Premium
  • 474 Views
  • 1 replies
  • 0 likes

Someone is trolling our band's profile

Hi! someone is apparently trolling our artist's profile (our band's name is Billow), releasing songs that have been obviously made in like 30 minutes with mocking titles (Billow - Pillow). We have a suspicion that the songs were not made by different...

Visitor

Hi!   someone is apparently trolling our artist's profile (our band's name is Billow), releasing songs that have been obviously made in like 30 minutes with mocking titles (Billow - Pillow). ...

Maxim

Spotify Star

476 Views

1 replies

0 likes

Other
  • 476 Views
  • 1 replies
  • 0 likes

Birthday

I saw my birthday is wrong. I don't know what happened but I want to changePlanFreeCountryNetherlandDeviceHuawei p20 proOperating system. Android My Question or IssueI saw my birthday is wrong. I don't know what happened but I want to change. So how ...

Casual Listener

I saw my birthday is wrong. I don't know what happened but I want to change Plan Free Country Netherland Device Huawei p20 pro Operating system.  Android  My Question or Issue I s...

jasonmin77

Newbie

1465 Views

6 replies

0 likes

Account
  • 1465 Views
  • 6 replies
  • 0 likes

Changing of Email Address

Hi, I submitted a contact form to spotify support about my issue. However, they use and sent the support ticket through the mail I don't have access anymore. I don't have access anymore on the associated mail to my spotify account, luckily for me, I ...

Casual Listener

Hi, I submitted a contact form to spotify support about my issue.   However, they use and sent the support ticket through the mail I don't have access anymore.   I don't have access any...

MauriceMV

Spotify Star

603 Views

1 replies

0 likes

Account
  • 603 Views
  • 1 replies
  • 0 likes

Login problem

spotify hasn’t sent me the email for the password change, i hard already write 3 Times on the client service, i’m verY disappointed For this problem

Casual Listener

spotify  hasn’t sent me the email for the password change, i hard already write 3 Times on the client service, i’m verY disappointed For this problem

Billy-J

Spotify Star

770 Views

4 replies

0 likes

Account
Premium
Security
  • 770 Views
  • 4 replies
  • 0 likes

Login problems

I have an Australian Spotify premium account. I'm in Germany at the moment and stuck here during Corona. I logged out and wanted to log in again and now it tells me that I have to change my country because I'm longer in Germany than 14 days already. ...

Visitor

I have an Australian Spotify premium account. I'm in Germany at the moment and stuck here during Corona. I logged out and wanted to log in again and now it tells me that I have to change my country b...

OneByBoo

Roadie

620 Views

1 replies

0 likes

Login
Premium
  • 620 Views
  • 1 replies
  • 0 likes