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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281884 Views
  • 828 replies
  • 86 likes
  • Account
  • 281884 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134013 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134013 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76041 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76041 Views
  • 63 replies
  • 8 likes

No "All Songs" playlist -- Doesn't exist???

PlanFamily PlanCountryCanada DevicePixel 3 My Question or IssueTo my family plan, I added my brother. For some reason, his home page for his music is not at all like mine or the rest of my family -- he does not have an all songs option to listen to a...

  • Casual Listener
  • Plan Family Plan Country Canada   Device Pixel 3   My Question or Issue To my family plan, I added my brother. For some reason, his home page for his music is not at all like mine ...
  • SugarCinnamon
  • Casual Listener
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

[Account] Unable to access account

My Question or IssueUnable to access account through email or password, though I am able to provide other details such as payment/payment method verification and username. I've been gridlocked out of the account and all I'd like to do is access it on...

  • Newbie
  • My Question or Issue Unable to access account through email or password, though I am able to provide other details such as payment/payment method verification and username.  I've been gridl...
  • Brunelicia
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 352 Views
  • 1 replies
  • 0 likes

Can i link my Facebook account if I change the email?

Hi, I have a doubt. I originally created a Spotify account with Facebook, and for that reason I can not link it to my current Spotify account. My question is, if I change the email of my Facebook account, can I link it with the Spotify account that i...

  • Newbie
  • Hi, I have a doubt. I originally created a Spotify account with Facebook, and for that reason I can not link it to my current Spotify account.   My question is, if I change the email of my Fa...
  • OneByBoo
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

CAN'T CREATE ARTIST PROFILE

Hi!I have a huge problem creating my artist profile.I sign in with a new personal spotify account with my email, than i don't know what to do. I'm an indipendent and i use Tunecore, they’ll take care of getting my music in Spotify. So i can't underst...

  • Newbie
  • Hi! I have a huge problem creating my artist profile. I sign in with a new personal spotify account with my email, than i don't know what to do. I'm an indipendent and i use Tunecore,  they’ll...
  • OneByBoo
  • Community Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • Account
  • 577 Views
  • 1 replies
  • 0 likes

Led Zeppelin

There is no single Led Zeppelin original audio on the Spotify . Please help.PlanFreeCountryIndiaDevice(Pixel 2/ iPad 3/ PC)Operating System(Android Q Beta/ iOS / Windows 10) My Question

  • Newbie
  • There is no single Led Zeppelin original audio on the Spotify . Please help. Plan Free Country India Device (Pixel 2/ iPad 3/ PC) Operating System (Android Q Beta/ iOS / Windows 10)   ...
  • OneByBoo
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 282 Views
  • 1 replies
  • 0 likes

reset trial

PlanFree intereseted in PremiumCountryspainDevicepcOperating Systempc My Question or Issuei think i had a subscription many years ago, at least over 4 years ago. anyhow im interested in trying premium as a game has been released that has spotify inte...

  • Newbie
  • Plan Free intereseted in Premium Country spain Device pc Operating System pc   My Question or Issue i think i had a subscription many years ago, at least over 4 years ago.   any...
  • Billy-J
  • Spotify Star
  • 884 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 884 Views
  • 1 replies
  • 0 likes

My account has been hacked

Dear All,I need HELPI do not no what to doI have written to support and the only answer is that i should write here in the communityMy email has been changed and on top of that I got an email from spotify in German saying spotify has changed my email...

  • Casual Listener
  • Dear All, I need HELP I do not no what to do I have written to support and the only answer is that i should write here in the community My email has been changed and on top of that I got an email...
  • Billy-J
  • Spotify Star
  • 668 Views
  • 1 replies
  • 0 likes
  • Account
  • 668 Views
  • 1 replies
  • 0 likes

Lost playlists from spotify free to spotify family

PlanFree and PremiumCountrySpainDeviceMacbook AIROperating SystemmacOS Sierra 10.12.6 My Question or IssueI have joined to a family plan. Before I had a spotify free accont, and I still conserve it entering by facebook. I can not get my playlists and...

  • Newbie
  • Plan Free and Premium Country Spain Device Macbook AIR Operating System macOS Sierra 10.12.6   My Question or Issue I have joined to a family plan. Before I had a spotify free acc...
  • Nico
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Student verification

Hi, I am year 13 student in UK. I am trynna sign up for a student disocunt, however, when i got the student verification page, my school wasn't listed and i could not enter it manually. So i filled the school request form and i have been waiting for ...

  • Casual Listener
  • Hi, I am year 13 student in UK. I am trynna sign up for a student disocunt, however, when i got the student verification page, my school wasn't listed and i could not enter it manually.  So i fi...
  • Luan
  • Spotify Star
  • 2129 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 2129 Views
  • 3 replies
  • 0 likes

Facebook und Mailadresse gelöscht, nun auch kein Spotify mehr :(

PlanPremiumCountryGermany / DeutschlandDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueHallo werte Spotifier, ich muss leider ein wenig ausholen, um mein Problem begreifbar zu machen:Ich habe mir damals extra eigens für Facebook ei...

  • Visitor
  • Plan Premium Country Germany / Deutschland Device Samsung Galaxy S8 Operating System Android   My Question or Issue Hallo werte Spotifier,   ich muss leider ein wenig ausholen, ...
  • mjgriggss
  • Casual Listener
  • 4414 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 4414 Views
  • 2 replies
  • 0 likes

Superuser Contribution My lost account

PlanFree/PremiumCountryU.S.Device(Iphone 8 plus)Operating SystemiOS 12.1.4My Question or IssueSo , I'm using a spotify account that I don't know the email too but it tells me the username I have premium on it and i've been trying to cancel it but I d...

  • Newbie
  •   Plan Free/Premium Country U.S. Device (Iphone 8 plus) Operating System iOS 12.1.4 My Question or Issue So , I'm using a spotify account that I don't know the email too but it tells m...
  • Katerina
  • Spotify Legend
  • 513 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 513 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't login into my account

Ok, I recently downloaded spotify on desktop because I thought I already had it but it turn out it wasnt but hwever I ran into an ploblem with my account and I'm currently using this one just to send this message I typed in my email (not this one tha...

  • Casual Listener
  • Ok, I recently downloaded spotify on desktop because I thought I already had it but it turn out it wasnt but hwever I ran into an ploblem with my account and I'm currently using this one just to send...
  • MFLCPH
  • Casual Listener
  • 577 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Other
  • 577 Views
  • 6 replies
  • 0 likes

Friends Feed Not Working

I recently tried connecting my facebook account with my Spotify account and whenever i try to click on find friends, it says We couldn't load Friends to Follow. I already disconnect and reconnected my facebook account.

  • Newbie
  • I recently tried connecting my facebook account with my Spotify account and whenever i try to click on find friends, it says We couldn't load Friends to Follow. I already disconnect and reconnected m...
  • Nico
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Web player: No playback. Oops something went wrong. Reload message

Hi, a family member who is part of the plan keeps getting the oops reload message and cannot play anything at all.This happens in both chrome and firefox (we don't want to install a separate app)Loging into a different account using the same device a...

  • Casual Listener
  • Hi, a family member who is part of the plan keeps getting the oops reload message and cannot play anything at all. This happens in both chrome and firefox (we don't want to install a separate app) ...
  • dfasd
  • Casual Listener
  • 1781 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 1781 Views
  • 1 replies
  • 0 likes

Solved!! Close my account

My Spotify account seems to be hacked. It keeps playing random songs and making new playlists. I’ve changed my password already. I want to delete my Spotify account, I've been trying to get onto the contact form but it isnt working.Could you please r...

  • Newbie
  • My Spotify account seems to be hacked. It keeps playing random songs and making new playlists. I’ve changed my password already.   I want to delete my Spotify account, I've been trying to get on...
  • OneByBoo
  • Community Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Profile and album photos

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12.2 My Question or IssueI can't change my profile picture or any playlist covers on the iOS app. The option doesn't show at all.

  • Newbie
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.2   My Question or Issue I can't change my profile picture or any playlist covers on the iOS app. The option doesn't sh...
  • Bittencourt
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
  • 415 Views
  • 1 replies
  • 0 likes

me han borrado información de mi cuenta

ME HAN BORRADO TODAS MIS PLAYLIST, ARTISTAS, Y CAMBIADO EL NOMBRE DE MI USUSARIO. ALGUIEN A ENTRADO A MI CUENTA SIN PERMISO.PlanFreeCountryESPAÑA, REINO UNIDODeviceXIAOMI REDMI NOTE PRO 6, ASUS R510V, XIOMI REDMI 3Operating SystemWindows 10, android ...

  • Newbie
  • ME HAN BORRADO TODAS MIS PLAYLIST, ARTISTAS, Y CAMBIADO EL NOMBRE DE MI USUSARIO. ALGUIEN A ENTRADO A MI CUENTA SIN  PERMISO. Plan Free Country ESPAÑA, REINO UNIDO Device XIAOMI REDMI NOTE...
  • Jose_M
  • Spotify Star
  • 265 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Security
  • 265 Views
  • 1 replies
  • 1 likes

Solved!! Connected to an account that's not mine

Hello,(not english speaking, sorry for the mistakes)I loged off my Spotify free account to be able to reboot my password and log in on another device. I did reboot thanks to the email sent, but the account it leads me to, and that apparently correspo...

  • Newbie
  • Hello, (not english speaking, sorry for the mistakes) I loged off my Spotify free account to be able to reboot my password and log in on another device. I did reboot thanks to the email sent, but t...
  • OneByBoo
  • Community Legend
  • 849 Views
  • 1 replies
  • 0 likes
  • Account
  • 849 Views
  • 1 replies
  • 0 likes

Solved!! Merge Accounts?

I had an account linked to my facebook that had all of my artists playlist etc.. saved and i made a new account by accident on my phone is there any way to merge my previous account and my new one. i also signed up for premium again thinking it was m...

  • Casual Listener
  • I had an account linked to my facebook that had all of my artists playlist etc.. saved and i made a new account by accident on my phone is there any way to merge my previous account and my new one. i...
  • Jose_M
  • Spotify Star
  • 2144 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
  • 2144 Views
  • 3 replies
  • 1 likes

Tried adding second artist profile twice (first time 2 months back) - no luck

PremiumAmsterdam Device; mac mini, Yosemite My Question or Issue Tried adding my Kynarian artist profile to my inyourroomofficial account (with Tomii artist account) twice, first try was in februari. No luck, second time I just get a prompt telling m...

  • Casual Listener
  • Premium Amsterdam   Device; mac mini, Yosemite   My Question or Issue   Tried adding my Kynarian artist profile to my inyourroomofficial account (with Tomii artist account) twic...
  • inyourroom
  • Casual Listener
  • 595 Views
  • 4 replies
  • 0 likes
  • Account
  • 595 Views
  • 4 replies
  • 0 likes