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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286761 Views

529 replies

34 likes

Account
Free
  • 286761 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13607 Views

6 replies

11 likes

Security
  • 13607 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540008 Views

990 replies

114 likes

Account
  • 540008 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129578 Views

74 replies

12 likes

Account
Login
Premium
  • 129578 Views
  • 74 replies
  • 12 likes

Re: Contact form not working

Hi The contact form is not working. Do you have any idea how I can now delete my free account?

Newbie

Hi The contact form is not working. Do you have any idea how I can now delete my free account?

MrTilllus

Newbie

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Cannot log into account

PlanFreeCountryGermanyDeviceComputerOperating SystemWindows 8 My Question or IssueHello everyone,I cannot log into my account. First, there was the issue with my firewall blocking spotify and I don't know whether or not, this issue has been solved. I...

Casual Listener

Plan Free Country Germany Device Computer Operating System Windows 8   My Question or Issue Hello everyone, I cannot log into my account. First, there was the issue with my firewall b...

Billy-J

Spotify Star

1199 Views

3 replies

0 likes

Account
Login
  • 1199 Views
  • 3 replies
  • 0 likes

Cannot log in

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep trying to log in and it says that my email/username/password is incorrect which it isn...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I keep ...

OneByBoo

Roadie

419 Views

1 replies

0 likes

Account
Login
  • 419 Views
  • 1 replies
  • 0 likes

I lost my account

Hi, some time ago I tried to login in my old account "fidostop" but it says that it doesn't exist. I've got this account for several years and I can't use the mail to get it back because I have no longer access to that mail. Is there any way I can ge...

Visitor

Hi, some time ago I tried to login in my old account "fidostop" but it says that it doesn't exist. I've got this account for several years and I can't use the mail to get it back because I have no lo...

Emilia_8

Community Legend

347 Views

1 replies

0 likes

Account
Login
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution facebook login on Android device stopped working since two days

PlanPremiumCountryGermanyDeviceXiami Mi A2-liteOperating SystemAndroid Oreo My Question or IssueSince Yesterday, login with facebook doesn't work anymore.Usually it auto-connects, now I get the login screen with the option to log in with facebook, bu...

Visitor

Plan Premium Country Germany Device Xiami Mi A2-lite Operating System Android Oreo   My Question or Issue Since Yesterday, login with facebook doesn't work anymore. Usually it auto-co...

Elena

Moderator

413 Views

1 replies

0 likes

Login
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add desktop "Appears On" Album List to Mobile

I notice that on the desktop version of an artist's profile, there's a feature that lets you view every album that that artist is featured in, the "Appears On" section. On mobile, this section is just a link to an artist radio. It would be much prefe...

Casual Listener

I notice that on the desktop version of an artist's profile, there's a feature that lets you view every album that that artist is featured in, the "Appears On" section. On mobile, this section is jus...

Fandomocity

Casual Listener

560 Views

2 replies

0 likes

Mobile
  • 560 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why is my account being logged in elsewhere?

Three times today, while sleeping, I received email notifications on new sign ins for my account from Italy and the US. This is the second time where something like this has happened. Songs are added and removed, music has also been played on its own...

Casual Listener

Three times today, while sleeping, I received email notifications on new sign ins for my account from Italy and the US. This is the second time where something like this has happened. Songs are added...

Shonuf023

Gig Goer

12169 Views

7 replies

1 likes

Account
Login
Premium
  • 12169 Views
  • 7 replies
  • 1 likes

Someone hacked my account and Spotify doesn't care. Any way to contact support?

Someone made a Spotify account using my email, and made some fake made-up username. I asked them to figure out how that happened via direct contact, and this is the email reply I got: We have some quick options we think can help you:Try searching our...

Newbie

Someone made a Spotify account using my email, and made some fake made-up username. I asked them to figure out how that happened via direct contact, and this is the email reply I got:   We hav...

Shonuf023

Gig Goer

1010 Views

2 replies

0 likes

Desktop
Other
  • 1010 Views
  • 2 replies
  • 0 likes

Account hackers

My Spotify Account is constantly hacked into remotely from a computer to my phones IP address. Every playlist is being manipulated lyrics are changed, songs that have special personal sentimental memories are changed. Even the Opera Madam Buttterfly ...

Visitor

My Spotify Account is constantly hacked into remotely from a computer to my phones IP address. Every playlist is being manipulated lyrics are changed, songs that have special personal sentimental mem...

Shonuf023

Gig Goer

792 Views

2 replies

0 likes

  • 792 Views
  • 2 replies
  • 0 likes

Spotify not safe, full of bots

This is the second time a bot created a Spotify account using one of my email addresses. The first time, it was an account in Spanish. The second time, in Turkish. Looks like they are doing that from Holland. I just closed the second account, so I wo...

Casual Listener

This is the second time a bot created a Spotify account using one of my email addresses. The first time, it was an account in Spanish. The second time, in Turkish. Looks like they are doing that from...

OneByBoo

Roadie

1441 Views

3 replies

0 likes

Security
  • 1441 Views
  • 3 replies
  • 0 likes

Follower count bug

PlanPremiumCountryTurkeyDeviceIPhone Xs and Macbook (2016)Operating SystemIOSMy Question or IssueMy follower count has a bug. It says on my profile that I have 23 followers but when I count my followers I can see that I have more. I tried logging in ...

Music Fan

Plan Premium Country Turkey Device IPhone Xs and Macbook (2016) Operating System IOS My Question or Issue My follower count has a bug. It says on my profile that I have 23 followers but when...

OneByBoo

Roadie

1500 Views

3 replies

0 likes

Account
Other
  • 1500 Views
  • 3 replies
  • 0 likes

Spotify for Artists Wrong Info

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 4Operating SystemAndroid 10 I've been using Spotify for Artists for a while now. However, when I contacted my distributor to change my artist name, they did, but it doesn't seem that the metadata is c...

Visitor

Plan Premium Country United States Device Google Pixel 4 Operating System Android 10   I've been using Spotify for Artists for a while now. However, when I contacted my distributor to c...

OneByBoo

Roadie

387 Views

1 replies

0 likes

Account
Login
Other
  • 387 Views
  • 1 replies
  • 0 likes

Changing country email address error

PlanFreeCountryIsraelDeviceHP laptop, Huawei P10Operating SystemWindows 10, Android My Question or IssueWhen I flew to the US in January, I changed my country to US and had premium for a month free. I am back in Israel and am trying to change my coun...

Regular

Plan Free Country Israel Device HP laptop, Huawei P10 Operating System Windows 10, Android   My Question or Issue When I flew to the US in January, I changed my country to US and had p...

OneByBoo

Roadie

926 Views

10 replies

0 likes

Account
Free
  • 926 Views
  • 10 replies
  • 0 likes

Duo Premium

My informations: Plan: PremiumCountry: Account created in France, now I'm leaving in Luxembourg. Device: iPhone 6 and Macbook Pro late 2016Operating System: iOS 10 My Question or Issue Dear community, I have subscribed to Premium Duo a few days ago. ...

Casual Listener

My informations:   Plan: Premium Country: Account created in France, now I'm leaving in Luxembourg.   Device: iPhone 6 and Macbook Pro late 2016 Operating System: iOS 1...

OneByBoo

Roadie

824 Views

5 replies

0 likes

Account
  • 824 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI guess I have double subscription. One is premium and the other is premium family. So, it se...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I guess...

Elena

Moderator

1101 Views

3 replies

0 likes

Account
Premium
  • 1101 Views
  • 3 replies
  • 0 likes

Superuser Contribution first month free

Yesterday I subscribed to Spotify Family, from which I received a message saying that the first month would be free and only on the 9th of June they would charge me the money, which is my surprise today when you look at my account, I was removed toda...

Visitor

Yesterday I subscribed to Spotify Family, from which I received a message saying that the first month would be free and only on the 9th of June they would charge me the money, which is my surprise to...

Ivan

Spotify Legend

445 Views

1 replies

0 likes

Account
Free
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution "New login to Spotify" email every time i open the app

Plan PremiumCountry USDevice Samsung, Android My Question or IssueEvery time I open the app, I get an email warning me of a "new login." This is the only device I ever use for Spotify. When I click on "Review" to see which devices/apps are connected,...

Visitor

Plan Premium Country  US Device Samsung, Android   My Question or Issue Every time I open the app, I get an email warning me of a "new login." This is the only device I ...

Elena

Moderator

889 Views

1 replies

0 likes

Login
  • 889 Views
  • 1 replies
  • 0 likes

Solved!! change device, how with spotify premium?

HImy daughter has changed device, how can i let her use her account in my family spotify premium again? I don't think she needs the password, is it right?thank you for your helpalberto

Casual Listener

HI my daughter has changed device, how can i let her use her account in my family spotify premium again? I don't think she needs the password, is it right? thank you for your help alberto  

Maxim

Spotify Star

1346 Views

1 replies

0 likes

Account
Login
  • 1346 Views
  • 1 replies
  • 0 likes

Solved!! No Premium Family Plan in Israel

I'm not sure what motivates a company to exclude certain users from enjoying certain premium services, but I assure you we will NOT purchase three separate accounts for our entire family, however we would be very much willing to for a family plan. If...

Regular

I'm not sure what motivates a company to exclude certain users from enjoying certain premium services, but I assure you we will NOT purchase three separate accounts for our entire family, however we ...

RogerO

Casual Listener

2782 Views

9 replies

1 likes

Account
Premium
Subscription
  • 2782 Views
  • 9 replies
  • 1 likes

Superuser Contribution Issue opening account

PlanFree/PremiumCountryATDevice(Samsung S20)Operating System(Android) My Question or IssueWhen I want to register an account for email address *snip* it tells me at the last step of registration that the email is already assigned to an account and th...

Newbie

  Plan Free/Premium Country AT Device (Samsung S20) Operating System (Android)   My Question or Issue When I want to register an account for email address *snip* it tells me at t...

Ivan

Spotify Legend

566 Views

1 replies

0 likes

Account
  • 566 Views
  • 1 replies
  • 0 likes