Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421591 Views
  • 965 replies
  • 108 likes
  • Account
  • 421591 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186560 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186560 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103480 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103480 Views
  • 69 replies
  • 10 likes

FB account linked with Spotify blocked, can't access it now

Hi My FB account is blocked now because of 3 wrong password tries, and I created it as a test account to test apps I develop, so I don't remember the birthdate I gave while creating it, and the birthdate is needed to unblock it. So basically I can't ...

  • Casual Listener
  • Hi   My FB account is blocked now because of 3 wrong password tries, and I created it as a test account to test apps I develop, so I don't remember the birthdate I gave while creating it, an...
  • arprel
  • Casual Listener
  • 1010 Views
  • 3 replies
  • 0 likes
  • 1010 Views
  • 3 replies
  • 0 likes

Spotify unlinked from Facebook, but old account exists.

My Spotify account was unlinked from my Facebook account, so the next time I logged in with my FB account, Spotify thought that I was a new user. However, I was looking for my old playlists and I found that my old account still exists on Spotify as a...

  • Casual Listener
  • My Spotify account was unlinked from my Facebook account, so the next time I logged in with my FB account, Spotify thought that I was a new user. However, I was looking for my old playlists and I fou...
  • Taylor
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! change 6m unlimited to 3m premium

My kid chose accidentally 6m unlimited instead of 3m premium. How to make this change and activate 3m

  • Newbie
  • My kid chose accidentally 6m unlimited instead of 3m premium. How to make this change and activate 3m
  • Peter__
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium
    Unlimited
  • 277 Views
  • 1 replies
  • 0 likes

Spotify Abroad

Hello, Hello my name is Tommy and I'm in South Africa for one month now I always use Spotify premium but my card ran out and I called my mom and Holland to buy me a new one when I redeemed the new card I couldn't login anymore because it said I was a...

  • Casual Listener
  • Hello, Hello my name is Tommy and I'm in South Africa for one month now I always use Spotify premium but my card ran out and I called my mom and Holland to buy me a new one when I redeemed the ne...
  • Peter__
  • Community Legend
  • 306 Views
  • 5 replies
  • 0 likes
  • Login
    Premium
    Unlimited
  • 306 Views
  • 5 replies
  • 0 likes

Adverts on iPad but not on my computer

Hi there I have premium on my computer which works fine but when I try to listen on the iPad it has adverts?

  • Newbie
  • Hi there I have premium on my computer which works fine but when I try to listen on the iPad it has adverts? 
  • Jamie
  • Spotify Legend
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

My Spotify Premium isnt working anymore. PLS HELP

Im Premium member like 1 year.. but since 28.Februar it isnt working anymore.. all offline music from my iPhone is gone and my PC tells me to upgrade Spotify.. Relogin doesnt helped.. deinstalation -> instalation again doesnt work..i got no double ac...

  • Newbie
  • Im Premium member like 1 year.. but since 28.Februar it isnt working anymore.. all offline music from my iPhone is gone and my PC tells me to upgrade Spotify..  Relogin doesnt helped.. deinst...
  • Jamie
  • Spotify Legend
  • 475 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 475 Views
  • 8 replies
  • 0 likes

Solved!! US friend cant redeem ecard code in Portugal

I bought a friend, who is from the US, an ecard but they're living in Portugal right now. They aren't able to redeem it and they can't change their country settings. Is there a way around this? And if not is it true that ecards can last for a year be...

  • Newbie
  • I bought a friend, who is from the US, an ecard but they're living in Portugal right now. They aren't able to redeem it and they can't change their country settings. Is there a way around this? And i...
  • Peter__
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 357 Views
  • 1 replies
  • 0 likes

Incorrect Facebook Account

A friend accidentally associated his Facebook account with my Spotify account. I have selected the "Disconnect from Facebook" -option, but whilst it "disconnects" the active Facebook stuff, all the personal details in my profile are inaccurate. How d...

  • Newbie
  • A friend accidentally associated his Facebook account with my Spotify account.  I have selected the "Disconnect from Facebook" -option, but whilst it "disconnects" the active Facebook stuff, all...
  • Peter__
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Other
  • 189 Views
  • 1 replies
  • 0 likes

please help

does anybody know the refund and payment policy

  • Casual Listener
  • does anybody know the refund and payment policy
  • blake
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes

Most time allowed to be subscribed to Spotify Premium

Hey, I'd like to know what is the most time I can add to my premium account via gift cards. Thanks, Eric

  • Casual Listener
  • Hey, I'd like to know what is the most time I can add to my premium account via gift cards.   Thanks, Eric
  • Peter__
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Payments

Does anybody know the payment policy and refund policy

  • Casual Listener
  • Does anybody know the payment policy and refund policy
  • Peter__
  • Community Legend
  • 260 Views
  • 2 replies
  • 0 likes
  • Account
  • 260 Views
  • 2 replies
  • 0 likes

Solved!! Changed Free Account from UK to US

Hi everyone I have changed my country settings to USA but at the moment I am living in the UK. As they are both fully supported countries, does that mean the 14 day abroad restriction doesn't apply, or will I be logged out after 14 days? Thanks Panda...

  • Music Fan
  • Hi everyone I have changed my country settings to USA but at the moment I am living in the UK. As they are both fully supported countries, does that mean the 14 day abroad restriction doesn't apply...
  • pandarock32
  • Music Fan
  • 402 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 402 Views
  • 2 replies
  • 0 likes

"Sorry we're unable to log you in"

I am currently trying to remove a subscription from my Spotify account. It was created through my facebook account, my facebook account was deactivated for a while, I have now reactivated it as of 2 days ago. I have changed my password and I am sitti...

  • Casual Listener
  • I am currently trying to remove a subscription from my Spotify account. It was created through my facebook account, my facebook account was deactivated for a while, I have now reactivated it as of 2 ...
  • Peter__
  • Community Legend
  • 713 Views
  • 3 replies
  • 0 likes
  • 713 Views
  • 3 replies
  • 0 likes

Log out!!

Log out allUsers please!!

  • Casual Listener
  • Log out all Users please!!
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

iphone 5s

Hi I recently purchased the new iphone 5s and chose spotify as my free for 6 months offer, however i am still being charged for my subscription can anyone help. When i first added the spotify app to my new phone it said it had synced with my spotify ...

  • Visitor
  • Hi I recently purchased the new iphone 5s and chose spotify as my free for 6 months offer, however i am still being charged for my subscription can anyone help. When i first added the spotify app to ...
  • Peter__
  • Community Legend
  • 480 Views
  • 4 replies
  • 0 likes
  • Free
  • 480 Views
  • 4 replies
  • 0 likes

New Computer

I just got a new computer and downloaded my spotify account. But I can't get my starred playlist with already downloaded songs. How do I get them back?

  • Newbie
  • I just got a new computer and downloaded my spotify account.  But I can't get my starred playlist with already downloaded songs.  How do I get them back?
  • Peter__
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Check My Account

I want to cancel My Account. Do not want to pay 99 kr Every month Any more do ni use spotify Any more. Please help

  • Casual Listener
  • I want to cancel My Account. Do not want to pay 99 kr Every month Any more do ni use spotify Any more. Please help
  • Peter__
  • Community Legend
  • 799 Views
  • 4 replies
  • 0 likes
  • Account
  • 799 Views
  • 4 replies
  • 0 likes

Unable to login to Account since asked to use facebook

Came to use spotify today and was presented with a message to show everything i play on spotify on my facebook account, i declined and it logged me out. Tried to login again and now it logs into spotify then presents me with a window to log into my s...

  • Visitor
  • Came to use spotify today and was presented with a message to show everything i play on spotify on my facebook account, i declined and it logged me out.   Tried to login again and now it log...
  • Peter__
  • Community Legend
  • 583 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
  • 583 Views
  • 9 replies
  • 0 likes

I LOST ALL MY PLAY LISTS!

Hello! When I logged on my Mac and automatically on Spotify, it suddenly logged out itself. When I tried to log in again, all of my play lists were gone! Furthermore I can see that it seems like I've got two accounts under same name? Could you please...

  • Regular
  • Hello! When I logged on my Mac and automatically on Spotify, it suddenly logged out itself.  When I tried to log in again, all of my play lists were gone! Furthermore I can see that it se...
  • Robbie
  • Spotify Legend
  • 418 Views
  • 9 replies
  • 0 likes
  • Account
    Login
  • 418 Views
  • 9 replies
  • 0 likes