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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653895 Views

13 replies

4 likes

Account
  • 653895 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734367 Views

18 replies

29 likes

  • 734367 Views
  • 18 replies
  • 29 likes

Ultimate to premium

hey i came to introduce a voucher for spotify ultimate and I've seen if you can convert it but then you have to attach a credit card. one can not, without please help

Visitor

hey i came to introduce a voucher for spotify ultimate and I've seen if you can convert it but then you have to attach a credit card. one can not, without   please help

Adam

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Help!

I lost my iphone nd i think someone has got access to my spotify please log everyone out!!

Casual Listener

I lost my iphone nd i think someone has got access to my spotify please log everyone out!!

Taylor

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Account problems

I have a account problems , I payed yesterday for spotify Premium and i made payment by using my facebook account then i got a mail that its payed , suddenly i got logget out from my phone device then i tried to log in again and when i did it my all ...

Visitor

I have a account problems , I payed yesterday for spotify Premium and i made payment by using my facebook account then i got a mail that its payed , suddenly i got logget out from my phone device the...

user-removed

Not applicable

519 Views

4 replies

0 likes

Account
Login
Premium
Security
  • 519 Views
  • 4 replies
  • 0 likes

Paying for Premium, but not app says not

Its working on the phone but not in the PC at work. Its a clean install. The playlist are also gone.

Newbie

Its working on the phone but not in the PC at work. Its a clean install. The playlist are also gone.

Adam

Roadie

292 Views

2 replies

0 likes

  • 292 Views
  • 2 replies
  • 0 likes

10 € Spotify gift card doesn´t work. Always the same error message

Yesterday i have bought a 10 € Spotify gift card. But if i redeem it i´ll get an error message like that: "Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unseren Hilfeberreich". Which means:"Oops! Something went wrong. Try aga...

Casual Listener

Yesterday i have bought a 10 € Spotify gift card. But if i redeem it i´ll get an error message like that: "Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unseren Hilfeberreich...

Peter__

Community Legend

976 Views

4 replies

0 likes

  • 976 Views
  • 4 replies
  • 0 likes

Cancel subscription

Hi, I just bought a new phone and I need to reset my account from Premium to Free and then use a new code I have since my contract says that the first year should be free. To sum up, I have a code for Spotify Premium (no charge for the first year) an...

Newbie

Hi, I just bought a new phone and I need to reset my account from Premium to Free and then use a new code I have since my contract says that the first year should be free. To sum up, I have a code fo...

meahtenoha

Spotify

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Premium to Unlimited

I want to (unfortunately) downgrade from Premium to Unlimited. I want to know if it's at all possible to get Unlimited for free like it's being offered now, or because I've already paid for Premium before, I'll have to pay for Unlimited. My goal here...

Casual Listener

I want to (unfortunately) downgrade from Premium to Unlimited. I want to know if it's at all possible to get Unlimited for free like it's being offered now, or because I've already paid for Premium b...

Peter__

Community Legend

878 Views

9 replies

0 likes

  • 878 Views
  • 9 replies
  • 0 likes

Superuser Contribution modify profile

I cannot modify profile, it is set to Etats-Uni with a spurious zip code. Although my iPad was bought in Australia, I live in France, my postal code is frecnh, my email address is french. I go round in circles and the profile will NOT change. So I co...

Casual Listener

I cannot modify profile, it is set to Etats-Uni with a spurious zip code. Although my iPad was bought in Australia, I live in France, my postal code is frecnh, my email address is french. I go roun...

Alex

Spotify Legend

847 Views

7 replies

0 likes

Other
  • 847 Views
  • 7 replies
  • 0 likes

I Lost my account (weird bug)

Hello everyone, i have a big problem. Last time when i trying to create account for my brother i saw really weird situation. My account was claim with account of my brother and i lost my nick from facebook and everything. I see my old account on list...

Newbie

Hello everyone, i have a big problem. Last time when i trying to create account for my brother i saw really weird situation. My account was claim with account of my brother and i lost my nick from fa...

Peter__

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

My playlists dissapeared

Hello!I logged into spotify today and all my playlists and starred music has dissapeared.tried to follow the instructions but it didnt work out.Can you return my playlists from your end?I would be really gratefulThank you

Visitor

Hello! I logged into spotify today and all my playlists and starred music has dissapeared. tried to follow the instructions but it didnt work out. Can you return my playlists from your end? I wou...

user-removed

Not applicable

598 Views

6 replies

0 likes

Other
  • 598 Views
  • 6 replies
  • 0 likes

Spotify device password not sent

Hello, I've got a Spotify premium account and would like to have it working with my Onkyo amp. I requested a device password last Saturday but still haven't received it yet. This is one of the reasons I paid for premium service, so please fix it. Bes...

Newbie

Hello,   I've got a Spotify premium account and would like to have it working with my Onkyo amp. I requested a device password last Saturday but still haven't received it yet. This is one of...

Peter__

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

account problem

Hello, Im a premium member of spotify with a facebook account. I would like to chance it to a normal account. Is this possible>> Thanks, Jan

Newbie

Hello,   Im a premium member of spotify with a facebook account. I would like to chance it to a normal account. Is this possible>>   Thanks, Jan

Peter__

Community Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

my account has totally vanished

My account, username mashton, has totally vanished.I've been a premium user for years and now have no log in even though I am still paying. I have had to make a new user to log into these forums.I have raised a case, number 01189858, but just got an ...

Casual Listener

My account, username mashton, has totally vanished. I've been a premium user for years and now have no log in even though I am still paying. I have had to make a new user to log into these forums....

iwasmashton

Casual Listener

309 Views

2 replies

0 likes

Account
Login
Premium
  • 309 Views
  • 2 replies
  • 0 likes

Solved!! Charged for Premium but subscription only comes up as Spotify Free

Hi, I tried a free promotion month offer you had late last year to upgrade to Premium from Free. SInce I had already tried a free month a long time ago it didn't work (understandable!), but I've now been charged $11.99 for a month of Premium that I h...

Casual Listener

Hi,   I tried a free promotion month offer you had late last year to upgrade to Premium from Free. SInce I had already tried a free month a long time ago it didn't work (understandable!), bu...

laurenvandw

Casual Listener

484 Views

2 replies

0 likes

Account
Premium
  • 484 Views
  • 2 replies
  • 0 likes

Canceling subscription help

So, I forgot my password to my account, luckily its still logged in on my phone, when I go to cancel the subscription it prompts me for my password. However, I cannot acquire it, because my account is connected to an email that no longer exsists. So ...

Newbie

So, I forgot my password to my account, luckily its still logged in on my phone, when I go to cancel the subscription it prompts me for my password. However, I cannot acquire it, because my account i...

Peter__

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

multiple users

Why can't we play music with multiple devises at the same time using the same account...it normally stops one of them so that only one could pay

Newbie

Why can't we play music with multiple devises at the same time using the same account...it normally stops one of them so that only one could pay

Peter__

Community Legend

623 Views

2 replies

0 likes

Free
Premium
Subscription
  • 623 Views
  • 2 replies
  • 0 likes

Can't Change Country: Singapore to USA

Hello, I am trying to sign up for Spotify Premium, and am currently living in Singapore. My debit card is registered in the USA, and as a result, I cannot use it sign up for Premium. However, when I go to try to change my country in my Profile Settin...

Casual Listener

Hello,   I am trying to sign up for Spotify Premium, and am currently living in Singapore. My debit card is registered in the USA, and as a result, I cannot use it sign up for Premium. Howev...

gobennyb

Casual Listener

830 Views

2 replies

0 likes

Account
Premium
Subscription
  • 830 Views
  • 2 replies
  • 0 likes

can't get back in on my Onkyo receiver

I have a premium account, but sometimes (like now) when I log out to sync playlists, and then try to log back in, I get an error message saying "login error -- please check account info." this only happens on the Onkyo -- laptop is no problem -- and ...

Casual Listener

I have a premium account, but sometimes (like now) when I log out to sync playlists, and then try to log back in, I get an error message saying "login error -- please check account info."   ...

Adam

Roadie

464 Views

4 replies

0 likes

  • 464 Views
  • 4 replies
  • 0 likes

Billed Twice - Spotify Case #: 01148983

Hello, Have contacted your customer liason (using form twice) now, still no response back on advise. Please can you look into this asap and refund me for Dec 2013 and Jan 2014. I've added my case number in the message. Thanks

Casual Listener

Hello,   Have contacted your customer liason (using form twice) now, still no response back on advise. Please can you look into this asap and refund me for Dec 2013 and Jan 2014. I've added ...

user-removed

Not applicable

780 Views

5 replies

0 likes

  • 780 Views
  • 5 replies
  • 0 likes