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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290057 Views

529 replies

34 likes

Account
Free
  • 290057 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13653 Views

6 replies

11 likes

Security
  • 13653 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540828 Views

990 replies

114 likes

Account
  • 540828 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129630 Views

74 replies

12 likes

Account
Login
Premium
  • 129630 Views
  • 74 replies
  • 12 likes

The preference memory **bleep**ing it up

Hey there, I'm a big fan of the radio function in spotify and use it all the time. The radio remembers your preferences and gives you music accordingly. The problem is I like many different genres of music, and the memory of the program is such that ...

Casual Listener

Hey there,   I'm a big fan of the radio function in spotify and use it all the time. The radio remembers your preferences and gives you music accordingly. The problem is I like many differen...

Joe

Community Legend

450 Views

7 replies

0 likes

Account
Other
Premium
Unlimited
  • 450 Views
  • 7 replies
  • 0 likes

Can't Change my country settings

Hi, good morning everybody I live in Brazil, and I've received an invitation to test Spotify, but I can't change my country settings, because Brazil is not listed in the countries page Spotify provides. I've sent contact forms to the support team, bu...

Casual Listener

Hi, good morning everybody   I live in Brazil, and I've received an invitation to test Spotify, but I can't change my country settings, because Brazil is not listed in the countries page Spo...

Joe

Community Legend

502 Views

5 replies

0 likes

  • 502 Views
  • 5 replies
  • 0 likes

How to find friends on spotify that are synced with facebook while my account is not?

So I want to deactivate my facebook and keep my spotify account, but I know I can't do that. So I made a separate spotify account to start over. I want to add friends that I had on facebook connected to my spotify, but I can't find them by e-mail or ...

Casual Listener

So I want to deactivate my facebook and keep my spotify account, but I know I can't do that. So I made a separate spotify account to start over. I want to add friends that I had on facebook connected...

Joe

Community Legend

896 Views

1 replies

0 likes

Other
  • 896 Views
  • 1 replies
  • 0 likes

My account has been hacked

To whom it may concern, My premium Spotify account was hacked either on 04/14/14 or 04/15/14. All of my playlists were deleted as well. I spent over an hour trying to login with what I know were absolutely correct login details. Somehow, even though ...

Casual Listener

To whom it may concern,   My premium Spotify account was hacked either on 04/14/14 or 04/15/14.  All of my playlists were deleted as well.  I spent over an hour trying to login wit...

Joe

Community Legend

397 Views

6 replies

0 likes

  • 397 Views
  • 6 replies
  • 0 likes

Log out

I need to log everyone out of my account!

Newbie

I need to log everyone out of my account!

Joe

Community Legend

464 Views

1 replies

0 likes

Account
Login
  • 464 Views
  • 1 replies
  • 0 likes

I let my friend use my account for a party, but now they wont sign off.

Can someone assist me in signing off all devices please. I changed my password on Facebook, thinking it will help. But it didn't sign me off on spotify. Please help, with the new 3 devices on a account rule. Thanks for your time .

Newbie

Can someone assist me in signing off all devices please. I changed my password on Facebook, thinking it will help. But it didn't sign me off on spotify. Please help, with the new 3 devices on a accou...

Joe

Community Legend

775 Views

2 replies

0 likes

Account
  • 775 Views
  • 2 replies
  • 0 likes

Solved!! Sent music over cdbaby.com, no cover picture is showing in Spotify

Hi there, i sent via cdbaby.com my work "In Ferner Nähe" obviously with the cover picture, but in Spotify this picture is'nt showing. According cdbaby.com the problem is a issue in Spotify. I want to start to promote my work, but the cover picture is...

Newbie

Hi there,   i sent via cdbaby.com my work "In Ferner Nähe" obviously with the cover picture, but in Spotify this picture is'nt showing. According cdbaby.com the problem is a issue in Spotify...

Joe

Community Legend

953 Views

1 replies

0 likes

  • 953 Views
  • 1 replies
  • 0 likes

Solved!! Selected wrong edition when redeeming gift card

Hi, While redeeming a gift card last Friday, I accidently selected wrong when selecting the edition. Somehow, I selected Unlimited, while wanting Premium. All I wanted was to be able to download and listen to music offline. Can you please help me cha...

Casual Listener

Hi, While redeeming a gift card last Friday, I accidently selected wrong when selecting the edition. Somehow, I selected Unlimited, while wanting Premium. All I wanted was to be able to download an...

Joe

Community Legend

464 Views

3 replies

0 likes

Account
Other
  • 464 Views
  • 3 replies
  • 0 likes

How to cancel

Can anyone out there tell me how can I cancel this account. I have been trying for 3 months now. I went to the cite to contact them and filled out the cancellation e-mail, to no avail. So I have left a e-mail message on every e-mail address I can fin...

Newbie

Can anyone out there tell me how can I cancel this account. I have been trying for 3 months now. I went to the cite to contact them and filled out the cancellation e-mail, to no avail. So I have left...

Joe

Community Legend

484 Views

1 replies

0 likes

Subscription
  • 484 Views
  • 1 replies
  • 0 likes

Your Music

Is there a way to listen to the new Your Music section offline? If not, is this in development?

Newbie

Is there a way to listen to the new Your Music section offline?   If not, is this in development?

Joe

Community Legend

279 Views

2 replies

0 likes

Account
Premium
Subscription
  • 279 Views
  • 2 replies
  • 0 likes

Spotify Premium Stopped Working

I had upgraded my phone through vodafone and spotify premium was free with my contract for the 2 years, I upgraded back in February so I should still have it? The plaudits are there but greyed out and unavailable to play. Help!?

Casual Listener

I had upgraded my phone through vodafone and spotify premium was free with my contract for the 2 years, I upgraded back in February so I should still have it? The plaudits are there but greyed out an...

kbrooksc

Community Legend

1154 Views

1 replies

0 likes

Premium
  • 1154 Views
  • 1 replies
  • 0 likes

Solved!! Close all sessions

Can I have a member of staff close all my sessions please? I have changed my password, but if I remember correcctly, login details are cached on devices and desktops.

Newbie

Can I have a member of staff close all my sessions please? I have changed my password, but if I remember correcctly, login details are cached on devices and desktops.

Taylor

Community Legend

16965 Views

1 replies

0 likes

Account
  • 16965 Views
  • 1 replies
  • 0 likes

Solved!! Starred songs deleted

Hey. My starred songs where suddenly deleted and som new had been added that i don't recognize. Have my pc or account been hacked? The titles added where "blackberry mms" "best romantic sms" "beet-box" "attractive sms" "airport message" 7 days ago......

Casual Listener

Hey.  My starred songs where suddenly deleted and som new had been added that i don't recognize. Have my pc or account been hacked? The titles added where "blackberry mms" "best romantic sms" "...

auzimour

Casual Listener

3400 Views

33 replies

0 likes

  • 3400 Views
  • 33 replies
  • 0 likes

Solved!! Hard to login to this forum

For the last few weeks it's becoming increasingly harder and harder for me to login to this forum, first of all login in with my original Spotify Account credentials is not possible at all anymore, I know Spotify is trying to make the Facebook login ...

Roadie

For the last few weeks it's becoming increasingly harder and harder for me to login to this forum, first of all login in with my original Spotify Account credentials is not possible at all anymo...

Merik

Community Legend

639 Views

3 replies

0 likes

Account
Login
  • 639 Views
  • 3 replies
  • 0 likes

Upgrading to premium - SSL is warning that I'm being redirected to Myspace

After clicking confirm purchase on the page to upgrade to premium, I get the attached warning that I'm being redirected to Myspace.com rather facebook.com for my account details. This has been happening for the last three days.... https://www.spotify...

Newbie

After clicking confirm purchase on the page to upgrade to premium,  I get the attached warning that I'm being redirected to Myspace.com rather facebook.com for my account details. This has been ...

kbrooksc

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Premium Cancellation

I'm thinking about cancelling my premium subscription, but my subscription was just renewed yesterday. Will I be able to keep premium features until the end of this cycle?

Newbie

I'm thinking about cancelling my premium subscription, but my subscription was just renewed yesterday. Will I be able to keep premium features until the end of this cycle?

Liam

Community Legend

329 Views

2 replies

0 likes

  • 329 Views
  • 2 replies
  • 0 likes

I have been charged AGAIN!?

Last month after months of subs I decided to get rid of autorenewal. I even googles how to do so, and did it. I was told my sub will end April. I checked my bank statement last week and i was charged AGAIN.This has to be fraudulent. I use spotify eve...

Newbie

Last month after months of subs I decided to get rid of autorenewal. I even googles how to do so, and did it. I was told my sub will end April. I checked my bank statement last week and i was charged...

Joe

Community Legend

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Can't' change password - changed email address

Hi - as title, I want to access my spotify account - but I changed email address and have no way of accessing the old one. All I know is my username as I aint used spotify for a while and have been logging in via facebook (not linked to original spot...

Casual Listener

Hi - as title, I want to access my spotify account - but I changed email address and have no way of accessing the old one. All I know is my username as I aint used spotify for a while and have been l...

Joe

Community Legend

744 Views

4 replies

0 likes

Account
  • 744 Views
  • 4 replies
  • 0 likes

Solved!! Account linked to wrong person

Slightly odd problem i can't find the solution to. When I log in via my Facebook account I have the Standard packge and no playlists. When I log in with my Spotify account it defaults to my wife's Facebook profile. Both account profiles have my email...

Casual Listener

Slightly odd problem i can't find the solution to.   When I log in via my Facebook account I have the Standard packge and no playlists.  When I log in with my Spotify account it default...

Joe

Community Legend

1847 Views

16 replies

0 likes

  • 1847 Views
  • 16 replies
  • 0 likes

Can't Unsubscribe From Premium

When i try to unsubscribe from premium, after i type my facebook password. the website sends me back to the "why are unsubscribing?" page, and under there it says "This form has expired. Please reload the page and try again" i have tried more than 7 ...

Newbie

When i try to unsubscribe from premium, after i type my facebook password. the website sends me back to the "why are unsubscribing?" page, and under there it says "This form has expired. Please ...

Joe

Community Legend

912 Views

1 replies

0 likes

Account
Premium
Subscription
  • 912 Views
  • 1 replies
  • 0 likes