Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 225493 Views
  • 733 replies
  • 71 likes
  • Account
  • 225493 Views
  • 733 replies
  • 71 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112920 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112920 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 59155 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 59155 Views
  • 61 replies
  • 8 likes

Spotify Has Created Two Accounts For Me!!!!!!

So logged onto spotify today to see all my playlists have been deleted and I was no longer a subscribed member. Was raging at first but it seems like spotify has just created a new account for my logon. As I have friends who have followed me (my old ...

  • Visitor
  • So logged onto spotify today to see all my playlists have been deleted and I was no longer a subscribed member. Was raging at first but it seems like spotify has just created a new account for my log...
  • Joe
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Connection Issues

I had previously disconnected my account from Facebook, and yesterday I reconnected it. However, it doesn't seem to be working quite right. The desktop and phone apps still show a blank picture and my username rather than my full name. Basically it s...

  • Roadie
  • I had previously disconnected my account from Facebook, and yesterday I reconnected it.  However, it doesn't seem to be working quite right.  The desktop and phone apps still show a blank p...
  • djshackesq
  • Roadie
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Playlist's are gone

Hello, since I logged in into my Spotify, all my Playlists which were not in a seperate folder are gone!! How can I restore them?

  • Casual Listener
  • Hello, since I logged in into my Spotify, all my Playlists which were not in a seperate folder are gone!! How can I restore them?
  • frangelico
  • Casual Listener
  • 219 Views
  • 8 replies
  • 0 likes
  • 219 Views
  • 8 replies
  • 0 likes

fute

Justin bieber

  • Newbie
  • Justin bieber<br>
  • Joe
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Login
  • 88 Views
  • 1 replies
  • 0 likes

Obtain a Spotify username and password is not sending the E-Mail with Password as announced!

Obtain a Spotify username and password Is this Service working, any success of other users in the last few hours or days? regards2_pad

  • Newbie
  • Obtain a Spotify username and password   Is this Service working, any success of other users in the last few hours or days?   regards 2_pad
  • Peter__
  • Community Legend
  • 1381 Views
  • 21 replies
  • 0 likes
  • 1381 Views
  • 21 replies
  • 0 likes

Languge of Spotify after update!

Can someone help, I update my spotify and after that Spotify speaks some very unknow language! There ar not anymore normal alphabet, only something very weird letters... All my playinglist are same, but everything else not.

  • Newbie
  • Can someone help, I update my spotify and after that Spotify speaks some very unknow language! There ar not anymore normal alphabet, only something very weird letters... All my playinglist are same, ...
  • Peter__
  • Community Legend
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Solved!! Payment problem via Facebook

ok so im trying to buy a subscription again i click premium at the top get premium then i click confirm purchase ..it then says processing and proceeds to ttake me to MY facebook page and asks for a password i put it in and it takes me back to the co...

  • Casual Listener
  • ok so im trying to buy a subscription again   i click premium at the top   get premium   then i click confirm purchase ..it then says processing and proceeds to ttake me to...
  • Thedev
  • Community Legend
  • 214 Views
  • 6 replies
  • 0 likes
  • 214 Views
  • 6 replies
  • 0 likes

please help me!! billing on unknown account

Hello, I am being billed for spotify on my debit card, but cant figure out what account is being billed, ive logged into spotify using every possible username i could have ever had for trials and what not and do not know how to reach a human to speak...

  • Newbie
  • Hello,    I am being billed for spotify on my debit card, but cant figure out what account is being billed, ive logged into spotify using every possible username i could have ever had f...
  • Taylor
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Not receiving reset password email + can't access on android app

Hey, Im not receiving reset password email! +can't access on android appPlease help

  • Visitor
  • Hey, Im not receiving reset password email! +can't access on android app Please help
  • Taylor
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

All of my playlists are gone

When I signed into spotify today, spotify told me that I was a new user and now all my playlists are gone...

  • Newbie
  • When I signed into spotify today, spotify told me that I was a new user and now all my playlists are gone...
  • Taylor
  • Community Legend
  • 116 Views
  • 1 replies
  • 1 likes
  • Account
  • 116 Views
  • 1 replies
  • 1 likes

Solved!! premium not working.

Hi! I have had premium for a couple of month and paid every month - and suddenly I have free. The last withdrawn from my account was 4th of sept

  • Casual Listener
  • Hi!   I have had premium for a couple of month and paid every month - and suddenly I have free. The last withdrawn from my account was 4th of sept
  • lagepersson
  • Casual Listener
  • 105 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 105 Views
  • 2 replies
  • 0 likes

Please help...I believe somone has hacked or hijacked my spotify account.

I had not been able to see my library for the last couple days and out of nowhere I download spotify and notice someone has hacked into and is downloading random **bleep**. I don't listen to most of the stuff they do and have downloaded things the la...

  • Newbie
  • I had not been able to see my library for the last couple days and out of nowhere I download spotify and notice someone has hacked into and is downloading random **bleep**.  I don't listen to mo...
  • Thedev
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Security
  • 117 Views
  • 1 replies
  • 0 likes

Trial Upgrade- not synced to iphone

Hi, I downloaded Spotify app on to my iphone, and it says its a 48 hour trial. I have been online and upgraded to the 30 days extended premium trial & given my card details etc, however when i go on to my iphone- it still shows as having '48 hours re...

  • Casual Listener
  • Hi, I downloaded Spotify app on to my iphone, and it says its a 48 hour trial. I have been online and upgraded to the 30 days extended premium trial & given my card details etc,  however whe...
  • meahtenoha
  • Spotify
  • 169 Views
  • 6 replies
  • 0 likes
  • 169 Views
  • 6 replies
  • 0 likes

Solved!! Accidently deleted my starred playlist with over 4,000 tracks

Being the idiot I am I mistakingly deleted all my starred track via a ctrl+A and Ctrl+D accidental keystroke. I was looking for a command that used to be in spotify before the last major update and somehow struck the keys in that order. Just like tha...

  • Casual Listener
  • Being the idiot I am I mistakingly deleted all my starred track via a ctrl+A and Ctrl+D accidental keystroke.   I was looking for a command that used to be in spotify before the last major u...
  • Shatter_Force
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • Account
  • 187 Views
  • 2 replies
  • 0 likes

Premium Account Hacked

Hi. My Spotify Premium account has been hacked. The reason I know this is because my reset password no longer works and my password doesnt work. Please can you investigate this pressing issue. Please also address the fact that this is not the first n...

  • Regular
  • Hi. My Spotify Premium account has been hacked. The reason I know this is because my reset password no longer works and my password doesnt work. Please can you investigate this pressing issue. Please...
  • meahtenoha
  • Spotify
  • 395 Views
  • 9 replies
  • 0 likes
  • Premium
    Security
  • 395 Views
  • 9 replies
  • 0 likes

Program problems!!!

I've been having a problem with Spotify closing out on my macbook while perfoming tasks such as deleting songs from playlists or moving songs from artist pages to playlists. These are simple tasks that closes the entire program even from my task bar ...

  • Casual Listener
  • I've been having a problem with Spotify closing out on my macbook while perfoming tasks such as deleting songs from playlists or moving songs from artist pages to playlists.  These are simple ta...
  • Dude45
  • Casual Listener
  • 113 Views
  • 5 replies
  • 0 likes
  • Premium
  • 113 Views
  • 5 replies
  • 0 likes

Update Yersterday :-O

Hello, I have a Problem. Yesterday I update the app. If i was finished, i want to login with my facebook account, so it create a new user. Why?? I doens´t understand it. My favourits music list is cleanet and i have a premium account for 30days. But ...

  • Casual Listener
  • Hello,   I have a Problem. Yesterday I update the app. If i was finished, i want to login with my facebook account, so it create a new user. Why??   I doens´t understand it. ...
  • Peter__
  • Community Legend
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Can't Subscribe

I've been trying to subscribe to Premium for two weeks. I don't really need the 30-day trial, but that is the only choice. It won't accept my active visa/debit card. Probably the bank won't process a $0.00 debit. Idk. Why can't I just subscribe?! I'm...

  • Casual Listener
  • I've been trying to subscribe to Premium for two weeks.  I don't really need the 30-day trial, but that is the only choice. It won't accept my active visa/debit card.  Probably the bank won...
  • Thedev
  • Community Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

My wife's Facebook account is connected to my Spotify and I cannot disconnect it

I already did everything I've found on this board with similar topic but it doesn't work. I disconnected and reconnected several times Spotify and Facebook, I log in with my account but still my wife's profile is on. I appreciate any help.

  • Regular
  • I already did everything I've found on this board with similar topic but it doesn't work. I disconnected and reconnected several times Spotify and Facebook, I log in with my account but still my wife...
  • Peter__
  • Community Legend
  • 313 Views
  • 16 replies
  • 0 likes
  • Account
  • 313 Views
  • 16 replies
  • 0 likes

After Update - Can't log in to my Premiumaccount but to a new Facebookaccount.

Hey guys, hope somebody is able to help me - I wrote 3 mails to the support-team but won't get an answer at all, so I'll try here: After restarting spotify for an update last week it wouldn't let me log in to my Account, but strangely logged me in to...

  • Visitor
  • Hey guys, hope somebody is able to help me - I wrote 3 mails to the support-team but won't get an answer at all, so I'll try here: After restarting spotify for an update last week it wouldn't let m...
  • Peter__
  • Community Legend
  • 383 Views
  • 23 replies
  • 0 likes
  • Account
    Premium
  • 383 Views
  • 23 replies
  • 0 likes