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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88326 Views

9 replies

2 likes

Account
Login
  • 88326 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

743702 Views

13 replies

4 likes

Account
  • 743702 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756621 Views

18 replies

29 likes

  • 756621 Views
  • 18 replies
  • 29 likes

somone is using my spotify

Ny username is Levernesi dont mind if you disconnect all Users.thanks

Newbie

Ny username is Levernes i dont mind if you disconnect all Users. thanks

Peter__

Community Legend

286 Views

2 replies

0 likes

  • 286 Views
  • 2 replies
  • 0 likes

iPhone

I bought premium for my iPhone i go on te website it say's i have premium i log in with My account and also with the Facebook acount i reinstaleed the app but still nothing ?

Casual Listener

I bought premium for my iPhone i go on te website it say's i have premium i log in with My account and also with the Facebook acount i reinstaleed the app but still nothing ?

Joe

Community Legend

318 Views

3 replies

0 likes

  • 318 Views
  • 3 replies
  • 0 likes

Can't get Premium with PayPal

I would like to get premium but after I got redirected to paypal, signed in and "paid" it just says "Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the proble...

Newbie

I would like to get premium but after I got redirected to paypal, signed in and "paid" it just says    "Sorry, we couldn't process your order. Please review our Payment FAQ fo...

AdahMasaoka

Newbie

991 Views

3 replies

0 likes

  • 991 Views
  • 3 replies
  • 0 likes

Cancelled trial period but it was too late - refund?

Hi, I cancelled my free trial on the day it was due to expire, but it was obviously too late as I was still charged for premium. My cancellation for premium membership went through but now that I have paid for it, I'm not getting anything for it as m...

Casual Listener

Hi,   I cancelled my free trial on the day it was due to expire, but it was obviously too late as I was still charged for premium.  My cancellation for premium membership went...

delacyx

Casual Listener

1054 Views

3 replies

0 likes

Account
Free
Premium
  • 1054 Views
  • 3 replies
  • 0 likes

I'm being charged more than advertised

Hello! I subscribed to Spotify Premium because it was $5.99 a month here in Costa Rica and got charged $14.99. http://i.imgur.com/HS7UDuO.png After the official release of Spotify here, I subscribed immediatly because I've used the service before and...

Newbie

Hello! I subscribed to Spotify Premium because it was $5.99 a month here in Costa Rica and got charged $14.99.   http://i.imgur.com/HS7UDuO.png   After the official release of Spoti...

Peter__

Community Legend

481 Views

2 replies

0 likes

Account
Premium
Subscription
  • 481 Views
  • 2 replies
  • 0 likes

Multiple gift cards

Hey sorry if this has been asked before. So I got a few Spotify gift cards for Christmas and I put both of them in ($30 each) and when I go to my subscriptions page it says that I only have Spotify Premium for the next three months when it should be ...

Casual Listener

Hey sorry if this has been asked before.  So I got a few Spotify gift cards for Christmas and I put both of them in ($30 each) and when I go to my subscriptions page it says that I only have Spo...

Peter__

Community Legend

1126 Views

3 replies

0 likes

  • 1126 Views
  • 3 replies
  • 0 likes

Spotify Premium account problems

My premium account is through my facebook account... However, when i log in with the facebook email and password, its giving me a 'free' account, without all my playlists etc. No idea what to do as im still being charged...ive had the premium account...

Visitor

My premium account is through my facebook account... However, when i log in with the facebook email and password, its giving me a 'free' account, without all my playlists etc. No idea what to do as i...

Greg

Roadie

614 Views

8 replies

0 likes

  • 614 Views
  • 8 replies
  • 0 likes

Discard facebook and set up spotify login?

If I have a Facebook login, when I went to set up a Spotify login, it told me my e-mail was already used. Also, I joined Spotify Premium while connected to Facebook. How can I separate Spotify from Facebook, set up a new Spotify account using the (ol...

Newbie

If I have a Facebook login, when I went to set up a Spotify login, it told me my e-mail was already used.  Also, I joined Spotify Premium while connected to Facebook.   How can I separa...

Peter__

Community Legend

349 Views

1 replies

0 likes

Account
Login
  • 349 Views
  • 1 replies
  • 0 likes

2 Accounts and 2 payments later…still only a free spotifuggle account

I have payed 2 times and have tried with 2 accounts, but both are still Free Spotify accounts. Can't check anywhere where the money went, but not to my Spotify accounts....What to do?

Newbie

I have payed 2 times and have tried with 2 accounts, but both are still Free Spotify accounts. Can't check anywhere where the money went, but not to my Spotify accounts....What to do?

Christoffer

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Gift Card from another country

I recently received a Spotify premium gift card from my father who lives in Sweden. I live in Denmark and when i try to activate my code it says "Country mismatch, Spotify Premium codes can only be redeemed by recipients in the same country as the co...

Newbie

I recently received a Spotify premium gift card from my father who lives in Sweden. I live in Denmark and when i try to activate my code it says "Country mismatch, Spotify Premium codes can only be r...

Peter__

Community Legend

1331 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1331 Views
  • 1 replies
  • 0 likes

Two profiles showing in desktop app

When people try to send me songs in the desktop Spotify app, two profiles with the same icon show up. If my desktop app is NOT online, it sends the recommendation to my Facebook account as a message which doesn't play or show anything useful. Can you...

Newbie

When people try to send me songs in the desktop Spotify app, two profiles with the same icon show up. If my desktop app is NOT online, it sends the recommendation to my Facebook account as a message ...

Peter__

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

premium code

I purchased spotify on 12-05-13 as a present for my son. The payment has gone through and I got a confirmation screen that the purchase was made, but we did not get a code to use to log in. I have completed the Spotify customer support contact form t...

Casual Listener

I purchased spotify on 12-05-13 as a present for my son. The payment has gone through and I got a confirmation screen that the purchase was made, but we did not get a code to use to log in. I have co...

Peter__

Community Legend

752 Views

4 replies

0 likes

Premium
  • 752 Views
  • 4 replies
  • 0 likes

Solved!! Paid Premium on desktop, android phone not on premium

Hi, Hopefully someone can help. I was on premium on my android phone. I lost bank card and needed to add new card. Instead I paid via desktop. I have premium now on my laptop but my phone app is still at basic service. My play lists are availbale and...

Visitor

Hi,   Hopefully someone can help.   I was on premium on my android phone. I lost bank card and needed to add new card.   Instead I paid via desktop. I have premium now on m...

user-removed

Not applicable

383 Views

2 replies

0 likes

Account
  • 383 Views
  • 2 replies
  • 0 likes

Solved!! Move payment

I want to move my payment of Spotify Premium from the 27th to the 1st of next month, so that I pay to Spotify the 1st day of every month. How can I do that? I can't see any options on the subscription page allowing to change that. All help appreciate...

Casual Listener

I want to move my payment of Spotify Premium from the 27th to the 1st of next month, so that I pay to Spotify the 1st day of every month. How can I do that? I can't see any options on the subscriptio...

lovelyjubble

Casual Listener

425 Views

3 replies

0 likes

  • 425 Views
  • 3 replies
  • 0 likes

Son paying for spotify on my card

Please help. I am paying on my credit card for spotify cant stop payment through online banking. I am paying for my son who has an account on Spotify in his name but paying on my card. How do I stop this without his log in details. He is supposed to ...

Casual Listener

Please help. I am paying on my credit card for spotify cant stop payment through online banking. I am paying for my son who has an account on Spotify in his name but paying on my card. How do I stop ...

h7m1k

Casual Listener

308 Views

2 replies

0 likes

  • 308 Views
  • 2 replies
  • 0 likes

wrong email!

I'm trying to connect spotify to my phone.. when i clicked on the "click to send phone login password to email" option it sent the password to my email with a spelling error, even though the email adress in my details is correct. What can i do? so fr...

Casual Listener

I'm trying to connect spotify to my phone.. when i clicked on the "click to send phone login password to email" option it sent the password to my email with a spelling error, even though the email ad...

charlie92

Casual Listener

668 Views

6 replies

0 likes

  • 668 Views
  • 6 replies
  • 0 likes

My facebook account is banned can't login on my smartphone

Hello so my Facebook got banned for some reason. I can't log on my smartphone and on my laptop I can log in bu says that I am offline. Help me please

Newbie

Hello so my Facebook got banned for some reason. I can't log on my smartphone and on my laptop I can log in bu says that I am offline. Help me please

Peter__

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

adverts play even though i have payed for unlimited!! :(

sometimes they dont play, usually when i use my laptop, but when on ipad, or iphone and soemtimes also on my laptop the adverts are playing and i just checked my bank acocunt and the 4.99 is still coming out each month for my subscription please help...

Newbie

sometimes they dont play, usually when i use my laptop, but when on ipad, or iphone and soemtimes also on my laptop the adverts are playing and i just checked my bank acocunt and the 4.99 is still co...

Joe

Community Legend

265 Views

1 replies

0 likes

Unlimited
  • 265 Views
  • 1 replies
  • 0 likes