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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306486 Views
  • 870 replies
  • 98 likes
  • Account
  • 306486 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140230 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140230 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81279 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81279 Views
  • 64 replies
  • 9 likes

wrong email

Hi for some reason i could creat an account with miss typing my email and I like to change it but i dont remember my password so yeahh tuff spot

  • Newbie
  • Hi    for some reason i could creat an account with miss typing my email and I like to change it but i dont remember my password so yeahh tuff spot   😞     
  • Joe
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

My account

It keeps asking to reauthorise my account can you help please as I can't play on sonas

  • Newbie
  • It keeps asking to reauthorise my account can you help please as I can't play on sonas
  • Adam
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Playlist Recovery

Hey Somehow i managed to delete my playlist that i work on for weeks.. the playlist name was : Everything it would be fantastic if i could get it back.. Thanks Oisin McHugh

  • Newbie
  • Hey    Somehow i managed to delete my playlist that i work on for weeks..    the playlist name was : Everything    it would be fantastic if i could get it ba...
  • Peter__
  • Community Legend
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Solved!! My premium account got hacked. HELP!!!

I already used the online form but haven't heard anything back. My playlists are all gone, and some other person has created their own. They also changed my account password and email address. I can still log into the account using Facebook login tho...

  • Casual Listener
  • I already used the online form but haven't heard anything back.   My playlists are all gone, and some other person has created their own. They also changed my account password and email ad...
  • digitalskillz
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 299 Views
  • 2 replies
  • 0 likes

Desktop Account Overridden by Mobile Account?

Ok, so I'm going to try and word this the best I can without being too confusing. Basically, I had one account on my computer(the one I use most often) and I apparently had a different one on my phone. Both have different playlists / libraries / star...

  • Visitor
  • Ok, so I'm going to try and word this the best I can without being too confusing. Basically, I had one account on my computer(the one I use most often) and I apparently had a different one on my phon...
  • Peter__
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Repeat function

Dear spotify While paying for spotify I do expect certain things to work. Your repeat function on both android mobile and windows platform seems to have troubles often. Actually it has only worked 2 or 3 times out many times i have tried use it. And ...

  • Casual Listener
  • Dear spotify   While paying for spotify I do expect certain things to work. Your repeat function on both android mobile and windows platform seems to have troubles often. Actually it has onl...
  • Jamie
  • Spotify Legend
  • 424 Views
  • 2 replies
  • 0 likes
  • Other
  • 424 Views
  • 2 replies
  • 0 likes

Spotify taken money from credit card without my permission

I cancelled your service. I havent had any money on my debit card but the VERY DAY that I get 20$ added as a gift from a family member you took the money out. I DEMAND A REFUND!!!!!!!!!!!!I can be reached at <> John Tapley [Edit: Snip-Phone/Email(Pri...

  • Regular
  • I cancelled your service. I havent had any money on my debit card but the VERY DAY that I get 20$ added as a gift from a family member you took the money out. I DEMAND A REFUND!!!!!!!!!!!! I can b...
  • effingreat
  • Regular
  • 357 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 357 Views
  • 6 replies
  • 0 likes

PRemium account not working

Hi I live in spain and I just started the 30 day free trial of the premium account but it now any time i click on any song it says its not available in Spain.

  • Casual Listener
  • Hi I live in spain and I just started the 30 day free trial of the premium account but it now any time i click on any song it says its not available in Spain.
  • Peter__
  • Community Legend
  • 161 Views
  • 5 replies
  • 0 likes
  • 161 Views
  • 5 replies
  • 0 likes

Spotify Made a Random Charge of £9.99!

It'd be nice to be able to speak to a person over the phone about this as it's a bit sensitive, but whatever.Spotify recently charged my account £9.99, which is the price for premium, I don't have premium whilst using Spotify and the charge doesn't s...

  • Casual Listener
  • It'd be nice to be able to speak to a person over the phone about this as it's a bit sensitive, but whatever. Spotify recently charged my account £9.99, which is the price for premium, I don't hav...
  • ChrisTuffur
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Premium account not working on iPod

It says that I am not a premium subscriber, but I am being charged ever month last payment was on 11/15/2013.

  • Newbie
  • It says that I am not a premium subscriber, but I am being charged ever month last payment was on 11/15/2013.
  • Peter__
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

All my Spotify playlist's and my premium account is gone since I disconnected Facebook .

Hey , I ve disconnected my Facebook from Spotify and now all my Playlists , Starred and my Premium Service is gone . Also all my Payment Method History is cleared . I was always paying with Credit Card . Ive written a message to the Support but still...

  • Visitor
  • Hey ,   I ve disconnected my Facebook from Spotify and now all my Playlists , Starred and my Premium Service is gone .  Also all my Payment Method History is cleared .    ...
  • Robbie
  • Spotify Legend
  • 340 Views
  • 12 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 340 Views
  • 12 replies
  • 0 likes

Solved!! Accidentally choose Spotify Unlimited instead of Premium

I purchased a $30 spotify giftcard to use for Spotify premium. When I went on my phone to use it there was only an option for Spotify Unlimited and I accidentally selected that. Is there any way to change my account to Spotify Premium. When I try to ...

  • Visitor
  • I purchased a $30 spotify giftcard to use for Spotify premium. When I went on my phone to use it there was only an option for Spotify Unlimited and I accidentally selected that. Is there any way to c...
  • Peter__
  • Community Legend
  • 656 Views
  • 4 replies
  • 0 likes
  • 656 Views
  • 4 replies
  • 0 likes

Another account is already registered with this email address

So the email address listed under my account is very old and I no longer use it. I want to change the email to a newer address but it tells be I already have an account with this new address. I don't remember opening a second account but try and log ...

  • Newbie
  • So the email address listed under my account is very old and I no longer use it. I want to change the email to a newer address but it tells be I already have an account with this new address. I don't...
  • Christoffer
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

Billed Twice please help

I just got my first spotify charge on my credit card and I was charged twice I know I only have one account because I never made a second one. I contacted spotify via email and waiting for their response. Can you guys please take care of this for me?...

  • Visitor
  • I just got my first spotify charge on my credit card and I was charged twice 😞 I know I only have one account because I never made a second one. I contacted spotify via email and waiting for their r...
  • Joe
  • Community Legend
  • 129 Views
  • 3 replies
  • 0 likes
  • 129 Views
  • 3 replies
  • 0 likes

6 months trial ended after 1 month.

Hi, I'm writing here because I have a problem with the 6 month trial, basically after the free Premium month I thought I would have had 5 months of "unlimited with ads" (I don't know how to call it). Was I mistaken or is just a bug and I should be ab...

  • Casual Listener
  • Hi, I'm writing here because I have a problem with the 6 month trial, basically after the free Premium month I thought I would have had 5 months of "unlimited with ads" (I don't know how to...
  • Arci996
  • Casual Listener
  • 316 Views
  • 5 replies
  • 0 likes
  • 316 Views
  • 5 replies
  • 0 likes

Is my password stored on hard drive/device?

I've forgotten my password for my Spotify premium and don't know the email address that was used to create the account. A friend set it up for me so the only information I have for the account is the username. I have never logged into the account on ...

  • Casual Listener
  • I've forgotten my password for my Spotify premium and don't know the email address that was used to create the account. A friend set it up for me so the only information I have for the account is the...
  • tomsmyth
  • Casual Listener
  • 4826 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 4826 Views
  • 3 replies
  • 0 likes

Any Form of Contact with Spotify ?!?

So I need to close my Spotify account urgently due to a personal reason. I have emailed contact us twice, tweeted no end of times and asked on here and I am still getting absolutely no response from anybody. Its a shame that the quickness they take t...

  • Casual Listener
  • So I need to close my Spotify account urgently due to a personal reason.  I have emailed contact us twice, tweeted no end of times and asked on here and I am still getting absolutely no response...
  • Peter__
  • Community Legend
  • 210 Views
  • 2 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 210 Views
  • 2 replies
  • 0 likes

how do i close my account urgently

I have emailed the contact us twice now and would like my account completely cancelled from immediate effect. I have had no response and this is causing me a great deal of distress please can somebody contact me

  • Casual Listener
  • I have emailed the contact us twice now and would like my account completely cancelled from immediate effect.  I have had no response and this is causing me a great deal of distress please can s...
  • Taylor
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

bought a wrong ecard online with maestro :(

hi, since spotify does not support payments with maestro ( belgium) i was searching on the web for some e-card so i still could pay with maestro but now ive bought a e-card from another country thought it doesnt make any diffrence but when i enter th...

  • Casual Listener
  • hi, since spotify does not support payments with maestro ( belgium) i was searching on the web for some e-card so i still could pay with maestro but now ive bought a e-card from another country thoug...
  • dmeesen
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Signing up

Hey, so i tried signing up for Spotify Premium but it told me my card and account country did not match? I've tried a few times with the same result and verified that my chosen country is in fact Ireland and the card an account is Irish. Help Kathrin...

  • Newbie
  • Hey, so i tried signing up for Spotify Premium but it told me my card and account country did not match? I've tried a few times with the same result and verified that my chosen country is in fact Ire...
  • Josh
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes