Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
286360 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
539824 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129565 Views
74 replies
12 likes
Hi, i have 2 spotify a/c. one was sign-up using facebook a/c and the other i signup for a customize user name. now i only use the customize user name a/c. can i completely close the first a/c and link my facebook to the new a/c?
Hi, i have 2 spotify a/c. one was sign-up using facebook a/c and the other i signup for a customize user name. now i only use the customize user name a/c. can i completely close the first a/c and lin...
Community Legend
272 Views
1 replies
0 likes
i am writing because i cancelled this account and every month for some reason i am being charged. i want a refund like immediatley because i did not authorize Spotify to tcharge my card.
i am writing because i cancelled this account and every month for some reason i am being charged. i want a refund like immediatley because i did not authorize Spotify to tcharge my card.
Community Legend
394 Views
1 replies
0 likes
Hi, I recently signed up for Spotify Premium and I love it! Only issue is that when I use it on my phone, it ALWAYS shuffles whatever I am listening to, be it an album or a playlist, even though I didn't hit Shuffle All. The wierd part is that I don'...
Hi, I recently signed up for Spotify Premium and I love it! Only issue is that when I use it on my phone, it ALWAYS shuffles whatever I am listening to, be it an album or a playlist, even ...
Community Legend
554 Views
3 replies
0 likes
I need to change my country from USA to Brazil but I can not. Its one of the team make the change for me?
I need to change my country from USA to Brazil but I can not. Its one of the team make the change for me?
Casual Listener
681 Views
4 replies
0 likes
tl;dr: I have my facebook profile picture on the upper right screen, but Edit->Preferences->Social media says "Connect to facebook." More detail: I created a separate spotify account from facebook so I wouldn't have to deal with Spotify scalping my d...
tl;dr: I have my facebook profile picture on the upper right screen, but Edit->Preferences->Social media says "Connect to facebook." More detail: I created a separate spotify a...
Community Legend
2694 Views
4 replies
0 likes
Hi there, I was making some adjustments to my facebook privacy settings for spotify and I accidentally deleted the spotify app on my FB profile. Then I went to spotify and had to login again and when I did everything was GONE! All my play lists and e...
Hi there, I was making some adjustments to my facebook privacy settings for spotify and I accidentally deleted the spotify app on my FB profile. Then I went to spotify and had to login aga...
Not applicable
701 Views
8 replies
0 likes
Heyo, I've seen that spotify has recently initiated a discount for students. I have had spotify (love it) and would like to register for the student discount... I can't seem to find where it allows established users to take advantage of this opprotun...
Heyo, I've seen that spotify has recently initiated a discount for students. I have had spotify (love it) and would like to register for the student discount... I can't seem to find where it allows e...
Community Legend
391 Views
1 replies
0 likes
Tried to do my own trouble shoot based on previous posts to get premium to work on my desktop & iOS (changing settings, uninstall, verifying my subscription etc), still nothing. Anyone else have any suggestions?
Tried to do my own trouble shoot based on previous posts to get premium to work on my desktop & iOS (changing settings, uninstall, verifying my subscription etc), still nothing. Anyone else...
Casual Listener
265 Views
2 replies
0 likes
I ended up with duplicate accounts after a password change. I've lost access to my premium subscription, playlists, and starred music. Please help me with ticket #01347444.
I ended up with duplicate accounts after a password change. I've lost access to my premium subscription, playlists, and starred music. Please help me with ticket #01347444.
Community Legend
326 Views
1 replies
0 likes
Help! I have been wanting to buy a yearly pass and I can't find out how please help! Thanks, will
Help! I have been wanting to buy a yearly pass and I can't find out how please help! Thanks, will
Community Legend
635 Views
1 replies
0 likes
Hello, Bought a prepaid 30 euro card a few days ago, but accidently picked unlimited. I want 3 months premium!! Now I dont have either (listen to free account at the moment), and because I already used the code I can't get nothing! So basically, I di...
Hello, Bought a prepaid 30 euro card a few days ago, but accidently picked unlimited. I want 3 months premium!! Now I dont have either (listen to free account at the moment), an...
Spotify
923 Views
5 replies
0 likes
I connected my account to facebook, expecting it to show as my real name (not username) and show my profile picture, but nothing has changed. Can anyone help?
I connected my account to facebook, expecting it to show as my real name (not username) and show my profile picture, but nothing has changed. Can anyone help?
Community Legend
1299 Views
5 replies
0 likes
Hi! I recently clicked the "Disconnect from Facebook" button, thinking (naively, apparently) that it would simply preserve my email address, and all my playlists would be saved, as well. Instead, clicking that button instantly closed the Spotify appl...
Hi! I recently clicked the "Disconnect from Facebook" button, thinking (naively, apparently) that it would simply preserve my email address, and all my playlists would be saved, as well. I...
Community Legend
763 Views
11 replies
0 likes
I let someone borrow my account once and now they are always logging in! How do I stop them from using it?!
I let someone borrow my account once and now they are always logging in! How do I stop them from using it?!
Community Legend
295 Views
1 replies
0 likes
Hi! I activated free trial 2014.03.26. On my bank account i see there i small amount money "locked" for spotify (1/10 of premium monthly fee). Why is that, shouldnt it be totally free of charge for first month?
Hi! I activated free trial 2014.03.26. On my bank account i see there i small amount money "locked" for spotify (1/10 of premium monthly fee). Why is that, shouldnt it be totally free of charge for...
Community Legend
216 Views
1 replies
0 likes
My iPhone has been stolen and I want to get my spotify playlists back si that posible?
My iPhone has been stolen and I want to get my spotify playlists back si that posible?
Community Legend
308 Views
1 replies
0 likes
I got charged after the 30-day trail. I want a full refound for 99 SEK.
I got charged after the 30-day trail. I want a full refound for 99 SEK.
Community Legend
888 Views
20 replies
0 likes
I noticed today that £9.99 had been charged to my account at the end of March by Spotify. I thought this was odd and checked back through my bank statements, only to find i have been charged £9.99 at the end of every month since the end of December. ...
I noticed today that £9.99 had been charged to my account at the end of March by Spotify. I thought this was odd and checked back through my bank statements, only to find i have been charged £9.99 at...
Community Legend
241 Views
1 replies
0 likes
Soo... Logged on to Spotify using my spotify account, but within the application i connected to Facebook. Now there is a NEW profile, without playlists but with two followers. I tried to log off/log on, disconnected to facebook. Still.. profile. One ...
Soo... Logged on to Spotify using my spotify account, but within the application i connected to Facebook. Now there is a NEW profile, without playlists but with two followers. I tried to...
Community Legend
958 Views
7 replies
0 likes
Cannot get my premium to work on my Samsung Note 3. Renewed Premium today and it's not working, it hadn't been cancelled by me so can't understand why I had to renew anyway..
Cannot get my premium to work on my Samsung Note 3. Renewed Premium today and it's not working, it hadn't been cancelled by me so can't understand why I had to renew anyway..
Community Legend
193 Views
1 replies
1 likes
