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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6162 Views
  • 1 replies
  • 9 likes
  • Security
  • 6162 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 472825 Views
  • 978 replies
  • 111 likes
  • Account
  • 472825 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207719 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207719 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118914 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118914 Views
  • 72 replies
  • 12 likes

Spotify says I'm not in the country that's on my profile

I tried to log in, but there was a failure because according to Spotify my country does not match the one set in my profile. It didn't say which country it thought i was in, though. I checked my profile: it says I'm in the USA. That's where I am. So....

  • Visitor
  • I tried to log in, but there was a failure because according to Spotify my country does not match the one set in my profile. It didn't say which country it thought i was in, though. I checked my prof...
  • Peter__
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Facebook name and photo

Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my desktop Spotify app but my name is still wrong. I've ...

  • Newbie
  • Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my de...
  • Peter__
  • Community Legend
  • 1186 Views
  • 7 replies
  • 0 likes
  • Account
  • 1186 Views
  • 7 replies
  • 0 likes

Help please! Wrong User listed in top right corner

I have seen multiple threads on this and have removed the facebook connection in the Preferences tab. My profile list me but I still see my wife's facebook name in the right corner and the mobile version. We tried re-installing, rebooting, etc. I als...

  • Regular
  • I have seen multiple threads on this and have removed the facebook connection in the Preferences tab.  My profile list me but I still see my wife's facebook name in the right corner and the mobi...
  • Peter__
  • Community Legend
  • 457 Views
  • 8 replies
  • 0 likes
  • Account
  • 457 Views
  • 8 replies
  • 0 likes

Newbie

How to change my playlist to offline

  • Newbie
  • How to change my playlist to offline
  • Christoffer
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Where are the artists I Follow?

I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" mean then?

  • Music Fan
  • I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" me...
  • ricazarai77
  • Newbie
  • 540 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 540 Views
  • 3 replies
  • 0 likes

My premium account doesn't work anymore

Hi, my premium account stopped working. Was online yesterday via mobile and it worked as usual. Used sonos today and it said i have no premium account, I re registered @ sonos, didn't help. Account settings say i have spotify free. Then I checked my ...

  • Casual Listener
  • Hi,   my premium account stopped working. Was online yesterday via mobile and it worked as usual. Used sonos today and it said i have no premium account, I re registered @ sonos, didn't help...
  • Joe
  • Community Legend
  • 341 Views
  • 6 replies
  • 0 likes
  • 341 Views
  • 6 replies
  • 0 likes

Spotify app (IOS) and windows player treat me like a free user

Hello, I'm using Spotify Premium for about a year. I never hab problems but a few days ago my Spotify App (IOS) played advertisment and didn't allow me skipping titles. So I think the app thinks I'm a free user. So I started my PC. But same here - I ...

  • Regular
  • Hello,   I'm using Spotify Premium for about a year. I never hab problems but a few days ago my Spotify App (IOS) played advertisment and didn't allow me skipping titles. So I think the app ...
  • Merik
  • Community Legend
  • 539 Views
  • 11 replies
  • 0 likes
  • 539 Views
  • 11 replies
  • 0 likes

not findable?

Howdy, I signed up for Spotify a very long time ago, and at one point, my account was pretty locked down - not public/findable to others. Those options seem to have disappeared, however, and now my husband is unable to share songs with me because the...

  • Visitor
  • Howdy,   I signed up for Spotify a very long time ago, and at one point, my account was pretty locked down - not public/findable to others.  Those options seem to have disappeared, howe...
  • Merik
  • Community Legend
  • 438 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 438 Views
  • 7 replies
  • 0 likes

Can i reset all devices?

I had a similar situation and I need to reset all devices on my account including when offline. Sorry for the redundancy.

  • Casual Listener
  • I had a similar situation and I need to reset all devices on my account including when offline. Sorry for the redundancy.
  • Peter__
  • Community Legend
  • 216 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 216 Views
  • 2 replies
  • 0 likes

Log me off please

Sorry could you log me off all my accounts... Thank you

  • Casual Listener
  • Sorry could you log me off all my accounts... Thank you
  • Peter__
  • Community Legend
  • 482 Views
  • 2 replies
  • 0 likes
  • Premium
  • 482 Views
  • 2 replies
  • 0 likes

My premium account doesn't work anymore

Since around one week my premium account doesn't work anymore. I didn't change something at the payment conditions or somewhere else and my account information is still on premium account. Nevertheless the premium functions don't work anymore and I g...

  • Casual Listener
  • Since around one week my premium account doesn't work anymore. I didn't change something at the payment conditions or somewhere else and my account information is still on premium account. Neverthele...
  • Peter__
  • Community Legend
  • 767 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 767 Views
  • 4 replies
  • 0 likes

Not getting premium

Your company is the most difficult, annoying company to get in touch with. I just upgraded back to premium and it was working for a little bit after, and now it doesn't allow me to do anything except for the free options. Frustrated

  • Newbie
  • Your company is the most difficult, annoying company to get in touch with. I just upgraded back to premium and it was working for a little bit after, and now it doesn't allow me to do anything except...
  • Merik
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Reset

Could you reset everything for me please? All the devices offline. My ex is using my spotify so yea sorry and thanks

  • Newbie
  • Could you reset everything for me please? All the devices offline. My ex is using my spotify so yea sorry and thanks
  • Merik
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Premium
  • 378 Views
  • 1 replies
  • 0 likes

HELP - I can't change my country

I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy Spotify has stopped to work to me because they think that I'm abroad and so I can have just 14 days (finished). How...

  • Newbie
  • I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy 😞 Spotify has stopped to work to me because they think that I'm...
  • Joe
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Gift card redeeming issue

VIEW IMAGE PLEASE FOR ISSUE VIEW IMAGE PLEASE FOR ISSUE When I try to redeem it with premium, it gives me that error. Its been like this for 2 days now, what should I do?

  • Casual Listener
  • VIEW IMAGE PLEASE FOR ISSUE  VIEW IMAGE PLEASE FOR ISSUE    When I try to redeem it with premium, it gives me that error. Its been like this for 2 days now, what should I do?
  • phi00
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 225 Views
  • 2 replies
  • 0 likes

3 accounts

Hi I have three different accounts now. The first time this happened spotify stopped my music and I got a 410 Error message, so I logged out and when I logged back in it gave me a new account. I can't log back in to the first one, I tried to contact ...

  • Newbie
  • Hi I have three different accounts now. The first time this happened spotify stopped my music and I got a 410 Error message, so I logged out and when I logged back in it gave me a new account. I can'...
  • Joe
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 225 Views
  • 1 replies
  • 0 likes

Forgot login informaton

Hi I have forgot my login information. I have sent a message through contact page, but havent recieved a reply. I have also replied that message, but nothing. Can you please check this out? I am still paying for it. Spotify Case # 01319590 Thanks and...

  • Newbie
  • Hi   I have forgot my login information. I have sent a message through contact page, but havent recieved a reply. I have also replied that message, but nothing. Can you please check this out...
  • Ramon
  • Spotify Legend
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Spotify

I got spotify premium. And sometimes it will work on my iphone and sometimes it won't. I've uninstalled it, logged out, removed it from the offline devices and put it back on. But it still won't stay as premium.

  • Newbie
  • I got spotify premium. And sometimes it will work on my iphone and sometimes it won't. I've uninstalled it, logged out, removed it from the offline devices and put it back on. But it still won't stay...
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes