Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 453 Views
  • 0 replies
  • 7 likes
  • Security
  • 453 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440796 Views
  • 968 replies
  • 108 likes
  • Account
  • 440796 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195878 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195878 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107046 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107046 Views
  • 70 replies
  • 11 likes

Problem Syncing with Facebook/Lost EVERYTHING

HELP! I recently updated Spotify and I've Lost EVERYTHING. I removed Spotify from my facebook for a while but returned it! I have NOTHING now! I'm beyond frustrated and lost a LOT of stuff! Playlists, Followers, and my Inbox which I was using to comm...

  • Casual Listener
  • HELP! I recently updated Spotify and I've Lost EVERYTHING. I removed Spotify from my facebook for a while but returned it! I have NOTHING now! I'm beyond frustrated and lost a LOT of stuff! Playlists...
  • user-removed
  • Not applicable
  • 475 Views
  • 7 replies
  • 0 likes
  • Account
  • 475 Views
  • 7 replies
  • 0 likes

Subscription

Hello last month I subscription too spotify and now a have spotify premium again. Why? I whant my money back!!// Jennica Berntsson@msn.com

  • Newbie
  • Hello last month I subscription too spotify and now a have spotify premium again. Why? I whant my money back!!// Jennica Berntsson <snip>@msn.com
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Old Account Help

So, I had an old account on here, associated with the email admin@forgesoft.org . And I lost my password to that premium, spotify account. I also lost access to the admin@forgesoft.org email, so I could not recover the forgotten password or security ...

  • Newbie
  • So, I had an old account on here, associated with the email admin@forgesoft.org . And I lost my password to that premium, spotify account. I also lost access to the admin@forgesoft.org...
  • Peter__
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Charged me twice I don't want premium.

Spotify charged my payment method twice and i don't even want premium, how do i get a refund for my mistake? I barely clicked anything and it auto charged me twice. This is ridiculous.

  • Newbie
  • Spotify charged my payment method twice and i don't even want premium, how do i get a refund for my mistake? I barely clicked anything and it auto charged me twice. This is ridiculous. 
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Computer and mobile

Is there a way to listen music with spotify at the same moment with computer and mobile, using the same account? I have premium, but it doesn't allow it..

  • Newbie
  • Is there a way to listen music with spotify at the same moment with computer and mobile, using the same account? I have premium, but it doesn't allow it.. 😕
  • Peter__
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Sudden Login Failure - All Playlists GONE!

So yesterday I tried to use Spotify, and my username and password weren't recognized. I hadn't logged out (I always stay logged in), but my info kept getting rejected. This suddenly happened on all of my devices (iPhone, etc) yesterday. I tried to re...

  • Newbie
  • So yesterday I tried to use Spotify, and my username and password weren't recognized. I hadn't logged out (I always stay logged in), but my info kept getting rejected. This suddenly happened on all...
  • Peter__
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Payments not shown in my overwiev

Hello guys, so here is the thing. Some days ago I just got the adv after every 2. song. So I was looking around in the internet and just found out, that Unlimited does not exist anymore, but that ppl who ahd Unlimited would still have Unlimitded - if...

  • Casual Listener
  • Hello guys,   so here is the thing. Some days ago I just got the adv after every 2. song. So I was looking around in the internet and just found out, that Unlimited does not exist anymore, b...
  • Apophie
  • Casual Listener
  • 746 Views
  • 6 replies
  • 0 likes
  • Subscription
    Unlimited
  • 746 Views
  • 6 replies
  • 0 likes

Bug report: Mobile web won't let you enter full card number and can't access the regular web

I just changed banks and thus credit cards. I got a notification from Spotify that the withdrawal for my subscription failed.I pressed the link in the mail to update my card details. Unfortunately I came to a mobile version which only allows 13 digit...

  • Casual Listener
  • I just changed banks and thus credit cards. I got a notification from Spotify that the withdrawal for my subscription failed.I pressed the link in the mail to update my card details. Unfortunately I ...
  • Sam
  • Spotify
  • 450 Views
  • 4 replies
  • 0 likes
  • 450 Views
  • 4 replies
  • 0 likes

Can I see what date I logged in?

I my office we had uninvited guests (breakin), and one of them left a little trace after himself. He logged in on Spotify on our computor. This is many weeks ago, and we haven´t logged him out. Is there anywhere you can see what date he logged in?? H...

  • Newbie
  • I my office we had uninvited guests (breakin), and one of them left a little trace after himself. He logged in on Spotify on our computor. This is many weeks ago, and we haven´t logged him out. Is th...
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

I've lost all non-local starred songs

I just went to use my Spotify, and all of my playlists are there... but all of the songs that I don't have saved locally (that is, saved as an MP3 on my hard drive) disappeared! Clearly, not the whole thing got deleted, but 99% of it is gone. Could s...

  • Newbie
  • I just went to use my Spotify, and all of my playlists are there... but all of the songs that I don't have saved locally (that is, saved as an MP3 on my hard drive) disappeared!  Clearly, not th...
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Spotify premium on my phone

I have spotify premium and it's not showing that I have it on my app every time I try to listen to a song it's says get premium I was just wandering what the issue was.

  • Newbie
  • I have spotify premium and it's not showing that I have it on my app every time I try to listen to a song it's says get premium I was just wandering what the issue was.
  • Peter__
  • Community Legend
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes

charged twice

Why is there two payments of 12.99 come out of my account one day after the next? Please sort it not happy

  • Casual Listener
  • Why is there two payments of 12.99 come out of my account one day after the next? Please sort it not happy
  • Peter__
  • Community Legend
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

No student discount and charged more

I've been using Spotify with my NUS discount for a while... I've just seen that last month I was charged £9.99 instead of £4.99 (at that point my discount card was still valid) and I had already extended my NUS extra card to be covered until 2015. No...

  • Newbie
  • I've been using Spotify with my NUS discount for a while... I've just seen that last month I was charged £9.99 instead of £4.99 (at that point my discount card was still valid) and I had already exte...
  • Peter__
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! 48 Hour Trial

Hello there!I recently got the free Spotify app, automatically starting the 48 Hour trial. I got out of class and realized that it was about an hour over the end of the trial. I hastily deleted the app, and now I am freaking out a bit. Will I be auto...

  • Casual Listener
  • Hello there! I recently got the free Spotify app, automatically starting the 48 Hour trial. I got out of class and realized that it was about an hour over the end of the trial. I hastily deleted the...
  • Peter__
  • Community Legend
  • 3751 Views
  • 7 replies
  • 0 likes
  • 3751 Views
  • 7 replies
  • 0 likes

Using NUS extra for discount - can't register new NUS card

Trying to use my nus card for the 4.99 unlimited offer but says I have already card reigstered - this is a replacement card for the original that was lost. Thanks

  • Newbie
  • Trying to use my nus card for the 4.99 unlimited offer but says I have already card reigstered - this is a replacement card for the original that was lost.   Thanks
  • Peter__
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 405 Views
  • 1 replies
  • 0 likes

My music is not syncing

Im adding songs both from my computer and spotify and having has offline but they are not all syncing only like 150/280 sync what could be the problem here?

  • Casual Listener
  • Im adding songs both from my computer and spotify and having has offline but they are not all syncing only like 150/280 sync what could be the problem here?
  • Josh
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Why isn't my music on Spotify?

My band Roustabout submitted our album, Hootenanny Waltz, to Spotify through CDBaby on December 13th, 2013. It is now nearly March, 2014 and we can't find our music on Spotify. Do we need to do something more? It has shown up on every other company t...

  • Casual Listener
  • My band Roustabout submitted our album, Hootenanny Waltz, to Spotify through CDBaby on December 13th, 2013. It is now nearly March, 2014 and we can't find our music on Spotify. Do we need to do somet...
  • Roustabout
  • Casual Listener
  • 1624 Views
  • 2 replies
  • 1 likes
  • Account
  • 1624 Views
  • 2 replies
  • 1 likes

Solved!! Password and username reset: "Oops! something is wrong"

Password and username reset replies "Oops! Something went wrong, please try again or check out ourhelp area" when I try to reset using the e-mail used for signing up for spotify. I need to reset the username and password because a premium subscriptio...

  • Casual Listener
  • Password and username reset replies "Oops! Something went wrong, please try again or check out ourhelp area" when I try to reset using the e-mail used for signing up for spotify. I need to reset the ...
  • MrSirlee
  • Casual Listener
  • 3766 Views
  • 2 replies
  • 0 likes
  • 3766 Views
  • 2 replies
  • 0 likes

Problem updating card payment details

Hej, I am trying to update my credit card payment details, and it doesn't seem to work, although my card is active/registered for online purchase etc.. All the criterias you list on FAQ are fulfilled. Who can I contact to get my credit card details u...

  • Regular
  • Hej,   I am trying to update my credit card payment details, and it doesn't seem to work, although my card is active/registered for online purchase etc.. All the criterias you list on FAQ ar...
  • Peter__
  • Community Legend
  • 440 Views
  • 8 replies
  • 0 likes
  • 440 Views
  • 8 replies
  • 0 likes