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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155164 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155164 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10566 Views
  • 3 replies
  • 10 likes
  • Security
  • 10566 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505773 Views
  • 985 replies
  • 112 likes
  • Account
  • 505773 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124358 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124358 Views
  • 74 replies
  • 12 likes

Solved!! Playlists accidentaly removed, can't recover them

I forgot my Spotify account was connected to facebook, so when i looked up the app permissions on my facebook account, i wondered why there was an entry for "Spotify", so i removed it. Turns out i couldn't start spotify afterwards. So i filled in my ...

  • Casual Listener
  • I forgot my Spotify account was connected to facebook, so when i looked up the app permissions on my facebook account, i wondered why there was an entry for "Spotify", so i removed it. Turns out i co...
  • Wolowizard7
  • Casual Listener
  • 453 Views
  • 2 replies
  • 0 likes
  • 453 Views
  • 2 replies
  • 0 likes

Premium problems

My credit card had expired and so my premium account was not automatically renewed. This morning I renewed with my new card information so that I could once again have premium service. However, my iphone 5 account will not recognize the premium servi...

  • Casual Listener
  • My credit card had expired and so my premium account was not automatically renewed. This morning I renewed with my new card information so that I could once again have premium service. However, my ip...
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Premium
  • 274 Views
  • 1 replies
  • 0 likes

Overwritten account?

hello, yesterday when i was getting rid of applications from my facebook account unwittingly i deleted the Spotify App. When i was trying to turn on the program various mistakes occured that caused creating a new account for my facebook account. I ca...

  • Casual Listener
  • hello, yesterday when i was getting rid of applications from my facebook account unwittingly i deleted the Spotify App. When i was trying to turn on the program various mistakes occured that caused c...
  • Peter__
  • Community Legend
  • 803 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 803 Views
  • 3 replies
  • 0 likes

Solved!! Current premium subscriber want to get student discount

I filled out the student information and it said I was verified but the discount wasnt applied and I get billed tomorrow. Please help

  • Regular
  • I filled out the student information and it said I was verified but the discount wasnt applied and I get billed tomorrow. Please help
  • eschen515
  • Regular
  • 425 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 425 Views
  • 2 replies
  • 0 likes

Premium problems

Hi, I recently upgraded to spotify student premium and I am still getting commercials. Is there any way to fix that? Thanks so much!

  • Casual Listener
  • Hi,   I recently upgraded to spotify student premium and I am still getting commercials. Is there any way to fix that?   Thanks so much!
  • jhorowitz792
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Premium
  • 211 Views
  • 2 replies
  • 0 likes

Please reset forgotten password

Your help page for this keeps linking back to a page where I can change my password only if I know the current one. I don't know my current password, I just need to have a new one so I can log in. I'm not sure why this is so difficult with Spotify, b...

  • Newbie
  • Your help page for this keeps linking back to a page where I can change my password only if I know the current one. I don't know my current password, I just need to have a new one so I can log in. I'...
  • Peter__
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Spotify Philippines via Coca-Cola PH

So Spotify just opened its doors to the Philippines in partnership with Coca-Cola Philippines, question is when will Spotify be officially releasing or allowing early bird customers to upgrade to Spotify Premium or Spotify Unlimited? Souce: Source 1

  • Visitor
  • So Spotify just opened its doors to the Philippines in partnership with Coca-Cola Philippines, question is when will Spotify be officially releasing or allowing early bird customers to upgrade to Spo...
  • Peter__
  • Community Legend
  • 941 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 941 Views
  • 1 replies
  • 0 likes

Solved!! Does Spotify work in Mexico? I'm headed to Cabo and want to take my tunes with me.

Does Spotify work in Mexico? I have the free version. Will that work? Or will it work if I upgrade to Premium? Any feedback would be much appreciated.

  • Casual Listener
  • Does Spotify work in Mexico?  I have the free version.  Will that work?  Or will it work if I upgrade to Premium?   Any feedback would be much appreciated.
  • Joe
  • Community Legend
  • 18232 Views
  • 10 replies
  • 0 likes
  • 18232 Views
  • 10 replies
  • 0 likes

Moved from Italy to Kazakhstan...

All I recently moved from Italy to Kazakhstan due to business reason. Since I had much more time in the evening and week end I wanted to upgrade to Spotify Pemium, once I tried I realized that...maybe..It was not possible to do it in Kazakhstan. More...

  • Visitor
  • All I recently moved from Italy to Kazakhstan due to business reason. Since I had much more time in the evening and week end I wanted to upgrade to Spotify Pemium, once I tried I realized that...ma...
  • Joe
  • Community Legend
  • 1360 Views
  • 1 replies
  • 0 likes
  • 1360 Views
  • 1 replies
  • 0 likes

Paying double subscription

Hello Community I had the free trial and chose later in that month to get a mobile subscription from Telia where a year of spotify premium was included. I connected it with the same account as my free trial account but now im paying for two subscript...

  • Newbie
  • Hello Community   I had the free trial and chose later in that month to get a mobile subscription from Telia where a year of spotify premium was included. I connected it with the same accoun...
  • Peter__
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Premium account not working on Android showing as free trial

I have been using my premium account since July 2012. I recently rebuilt my Android phone and forgot my password details for Spotify after doing a password reset I can no longer access my Premium account. My userId is "1140389326" but when I use this...

  • Visitor
  • I have been using my premium account since July 2012.    I recently rebuilt my Android phone and forgot my password details for Spotify after doing a password reset I can no longer acce...
  • Peter__
  • Community Legend
  • 427 Views
  • 3 replies
  • 0 likes
  • Account
  • 427 Views
  • 3 replies
  • 0 likes

How do I stop syncing my android device to widows pc

Whenever I open spotify on my PC.My other android device automatically starts syncing(manual mode selected) and when I try to eject the device..Eject option is not highlighted so I am unable to eject my device .problem I am facing is that I don't wan...

  • Regular
  • Whenever I open spotify on my PC.My other android device automatically starts syncing(manual mode selected) and when I try to eject the device..Eject option is not highlighted so I am unable to eject...
  • Peter__
  • Community Legend
  • 2671 Views
  • 8 replies
  • 0 likes
  • Free
    Subscription
  • 2671 Views
  • 8 replies
  • 0 likes

i wanted 1 month premium not 2 month of this other

Hej, i pressed on 1 month when i redeemd my couopun butik my mobile lagged and i got 2 month of something else..please. Change to 1 month premium. Happening this right. Now.. Please Change

  • Newbie
  • Hej, i pressed on 1 month when i redeemd my couopun butik my mobile lagged and i got 2 month of something else..please. Change to 1 month premium. Happening this right. Now.. Please Change
  • Peter__
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! "An error has occurred processing your login. Please try again." Anyone help?

I am a premium user, I use my facebook account and whenever I try to log in I get this: "An error has occurred processing your login. Please try again." I have already tried to fill the online form and so I recieved this number "Spotify Case # 013306...

  • Visitor
  •  I am a premium user, I use my facebook account and whenever I try to log in I get this: "An error has occurred processing your login. Please try again."  I have already tried to fill ...
  • user-removed
  • Not applicable
  • 3380 Views
  • 1 replies
  • 0 likes
  • 3380 Views
  • 1 replies
  • 0 likes

Solved!! Paid for subscription with Gift Card, applied it to premium, it took the code but no service!

Hello! Thought I would try Spotify, per my brother's recommendation. So I went out, got a gift card (read searched all over for one-found it at Target), and redeemed it. All went well-once I figured out the way around not having to input a credit car...

  • Casual Listener
  • Hello!    Thought I would try Spotify, per my brother's recommendation.  So I went out, got a gift card (read searched all over for one-found it at Target), and redeemed it.  ...
  • Joe
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Accidently signed up wrong email address with my card information

I got in a bit of a rush and signed up an account for the 30 day trial using an email that is not mine. What can I do?

  • Casual Listener
  • I got in a bit of a rush and signed up an account for the 30 day trial using an email that is not mine. What can I do?
  • Joe
  • Community Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Solved!! Account help

I need help changing my information, I have had my login information compromised. I have never signed into another device with my Spotify account which leads me to believe there are holes in your security features. The sheer number of posts pertainin...

  • Casual Listener
  • I need help changing my information, I have had my login information compromised.  I have never signed into another device with my Spotify account which leads me to believe there are holes in yo...
  • culex
  • Casual Listener
  • 387 Views
  • 4 replies
  • 0 likes
  • 387 Views
  • 4 replies
  • 0 likes

Change username

I deactivated my facebook because i dont want it anymore but now i cant listen to spotify? i dont want facebook and i pay a monthly fee for premium.. can someone help me so i can change the account so while my facebook is delete i still get my music

  • Newbie
  • I deactivated my facebook because i dont want it anymore but now i cant listen to spotify? i dont want facebook and i pay a monthly fee for premium.. can someone help me so i can change the account s...
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Charged monthly for sptify premium given only free level service

Purchsed premium service that I never recieved. RDIO and Pandora are excellent providers. What a waste of money and no contact for help. Cancelled, katysharon

  • Newbie
  • Purchsed premium service that I never recieved. RDIO and Pandora are excellent providers. What a waste of money and no contact for help. Cancelled, katysharon
  • Peter__
  • Community Legend
  • 1143 Views
  • 9 replies
  • 2 likes
  • 1143 Views
  • 9 replies
  • 2 likes