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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76545 Views

28 replies

0 likes

  • 76545 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94466 Views

9 replies

2 likes

Account
Login
  • 94466 Views
  • 9 replies
  • 2 likes

Solved!! 10 Hour Limit On Downgrade From Unlimited To Free

According to my account page, it appears if I want to downgrade from my unlimited to a free account I'm back to the old 10 hour limit (and adverts), whereas if I sign up for a new free account I have unlimited play (but with adverts) - that hardly se...

Regular

According to my account page, it appears if I want to downgrade from my unlimited to a free account I'm back to the old 10 hour limit (and adverts), whereas if I sign up for a new free account I have...

Joe

Community Legend

1883 Views

11 replies

0 likes

Account
Free
Subscription
Unlimited
  • 1883 Views
  • 11 replies
  • 0 likes

Charged for a spotify account which I do not know the email for.

I must have started a free trial using an email address - however I now have no idea of the user name or log in details I used for that account as I do not use it now however I am being charged for premium but getting nothing for my money. Does anybo...

Newbie

I must have started a free trial using an email address - however I now have no idea of the user name or log in details I used for that account as I do not use it now however I am being charged for p...

Christoffer

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Payed for premium but it still dont works

I've payed för premium and got the email that comfirms my payment but it dosen't work...!! HELP!!!

Newbie

I've payed för premium and got the email that comfirms my payment but it dosen't work...!! HELP!!!

Peter__

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm out of the USA. I live in Colorado.

So I recently changed my facebook password and my Spotify wasn't having it. When I logged back in with my facebook I was missing all my playlists and premium. Qucik search through the FAQ fixed that problem, but now I cannot log in becase Spotify thi...

Casual Listener

So I recently changed my facebook password and my Spotify wasn't having it. When I logged back in with my facebook I was missing all my playlists and premium. Qucik search through the FAQ fixed that ...

oddiofyle

Casual Listener

412 Views

3 replies

0 likes

  • 412 Views
  • 3 replies
  • 0 likes

Kicked off premium?

I have been paying for spotify premium for over a year now, i use this service all the time, on my laptop and on my phone, But about 10 minutes ago, its all shut down. It said that my log in details were not correct. When i logged in again it seems t...

Visitor

I have been paying for spotify premium for over a year now, i use this service all the time, on my laptop and on my phone, But about 10 minutes ago, its all shut down. It said that my log in details ...

Greg

Roadie

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Dynamic playlists - offline available

Hi, following situation: I am following the "Top Tracks in Germany" playlist from Spotifiy. This PL is changed from time to time. I made this PL offline available on my smartphone. When this PL is changed by the owner... a) will the new tracks be dow...

Regular

Hi,   following situation: I am following the "Top Tracks in Germany" playlist from Spotifiy. This PL is changed from time to time. I made this PL offline available on my smartphone. ...

Peter__

Community Legend

944 Views

7 replies

0 likes

Subscription
  • 944 Views
  • 7 replies
  • 0 likes

Solved!! Suscription is On (in web and windows profile) But in Android says that i have to pay

I have the suscription, everything worked well, y reset the phone, downloaded again spotify but when i log into my account it dont bring my songs and dont let me put on the offline mode cause i have to be premium but im suscribed. is the same account...

Casual Listener

I have the suscription, everything worked well, y reset the phone, downloaded again spotify but when i log into my account it dont bring my songs and dont let me put on the offline mode cause i have ...

Peter__

Community Legend

618 Views

7 replies

0 likes

  • 618 Views
  • 7 replies
  • 0 likes

Email already in use - but no account exists with that email

Hi I created my account a long time ago with an old email. Now I want to change the email to my gmail but Spotify says that the email is already in use. So when I try to recover my password for that email I got the message that no active account exis...

Newbie

Hi   I created my account a long time ago with an old email. Now I want to change the email to my gmail but Spotify says that the email is already in use. So when I try to recover my passwor...

Peter__

Community Legend

4986 Views

1 replies

0 likes

Account
  • 4986 Views
  • 1 replies
  • 0 likes

Unable To Pay For Spotify Student Using EE Mobile Phone

I subscribed to Spotify Premium and was able to pay for this using my EE mobile contract phone. I then noticed after the first month that I can sign up for the Student discount. I cancelled my £9.99 a month package and I am now trying to setup the St...

Newbie

I subscribed to Spotify Premium and was able to pay for this using my EE mobile contract phone. I then noticed after the first month that I can sign up for the Student discount. I cancelled my £9.99 ...

Peter__

Community Legend

1457 Views

1 replies

0 likes

Account
Other
Subscription
  • 1457 Views
  • 1 replies
  • 0 likes

No spotify, but still paying.

Hi,Two months ago I deleted my facebook not knowing that my spotify is linked to this facebook account.Now I pay every month 6 euro's but I have no spotify. It's so difficult to contact spotify. So please, anyone? Gr Karlijn

Newbie

Hi, Two months ago I deleted my facebook not knowing that my spotify is linked to this facebook account. Now I pay every month 6 euro's but I have no spotify. It's so difficult to contact spotify...

Joe

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Payment Problems

Hey there, I'm using Spotify premium and I have my paypal account linked for payments, well I signed in today and I got an error message on the desktop version of my Spotify application, stating that there was an error withdrawing funds from my Paypa...

Casual Listener

Hey there, I'm using Spotify premium and I have my paypal account linked for payments, well I signed in today and I got an error message on the desktop version of my Spotify application, stating...

nudity

Casual Listener

398 Views

3 replies

0 likes

  • 398 Views
  • 3 replies
  • 0 likes

Solved!! MUSIC AVAILABILITY IN LIBRARY MORE APPARENT

Wow, so let me tell ya'll.After I moved cities, I threw away my old computer feeling like carrying around an old desktop from the early 2000s for music would be too much baggage. During this time I tried Spotify for free and god bless it not only had...

Casual Listener

Wow, so let me tell ya'll. After I moved cities, I threw away my old computer feeling like carrying around an old desktop from the early 2000s for music would be too much baggage. During this time I...

fefe

Casual Listener

458 Views

2 replies

0 likes

Premium
Subscription
Unlimited
  • 458 Views
  • 2 replies
  • 0 likes

My Premium Account

Hi, I no longer want to use my Facebook account to use Spotify, how can I move back yo using separate lgin details? thanks

Newbie

Hi,   I no longer want to use my Facebook account to use Spotify, how can I move back yo using separate lgin details?   thanks  

Peter__

Community Legend

259 Views

2 replies

0 likes

  • 259 Views
  • 2 replies
  • 0 likes

Payment issues

I have recently moved from USA to Denmark, and I have to update my payment method. - I KNOW that I have to change the country on the top, but after doing so and hitting continue wanting to use my credit card it never lets me go through, I have tried ...

Newbie

I have recently moved from USA to Denmark, and I have to update my payment method. - I KNOW that I have to change the country on the top, but after doing so and hitting continue wanting to use my cre...

Peter__

Community Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Payment

I currently have a spotify Premium account as a student discount but It is chargeing me again £9.99 for the subscrption.

Newbie

I currently have a spotify Premium account  as a student discount but It is chargeing me again £9.99 for the subscrption.  

Peter__

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Advertisement Issues (language and location issues)

So I've been using Spotify ever since it became available in the US. In 2012, I moved from Washington state to the east coast and ever since then, all my adverts had been centred on the west coast and not out here. I thought it was weird, but I wrote...

Newbie

So I've been using Spotify ever since it became available in the US. In 2012, I moved from Washington state to the east coast and ever since then, all my adverts had been centred on the west coast an...

Peter__

Community Legend

216 Views

1 replies

0 likes

Free
Other
  • 216 Views
  • 1 replies
  • 0 likes

Removing devices

I just broke up with my girlfriend and she is using my account can I remove her device

Newbie

I just broke up with my girlfriend and she is using my account can I remove her device

Joe

Community Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Paid for Premium, getting basic!

I upgraded to the Premium account three days ago and was receiving premium service until this morning, when I was suddenly downgraded to basic. My payment was through PayPal and has already been received by Spotify. I've also already tried the re-log...

Newbie

I upgraded to the Premium account three days ago and was receiving premium service until this morning, when I was suddenly downgraded to basic. My payment was through PayPal and has already been rec...

meahtenoha

Spotify

221 Views

1 replies

0 likes

Premium
  • 221 Views
  • 1 replies
  • 0 likes

Buttons greyed out

The "remove from playlist" option is greyed out, and these tracks ARE NOT starred or local.. How do i delete them??

Newbie

The "remove from playlist" option is greyed out, and these tracks ARE NOT starred or local.. How do i delete them?? 

Peter__

Community Legend

1181 Views

2 replies

0 likes

  • 1181 Views
  • 2 replies
  • 0 likes

Changed tumblr URL, it's still posting to my old one?

Long story short, I changed my tumblr URL but hoarded my old one (because, knowing me, I'll still give people my old one for about a year), and today, while trying to share a track to my tumblr, it posted it to the hoarded URL instead of my new one. ...

Newbie

Long story short, I changed my tumblr URL but hoarded my old one (because, knowing me, I'll still give people my old one for about a year), and today, while trying to share a track to my tumblr, it p...

Peter__

Community Legend

1131 Views

1 replies

0 likes

Other
  • 1131 Views
  • 1 replies
  • 0 likes