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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84104 Views

9 replies

2 likes

Account
Login
  • 84104 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

660254 Views

13 replies

4 likes

Account
  • 660254 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742110 Views

18 replies

29 likes

  • 742110 Views
  • 18 replies
  • 29 likes

Verified my band account and it mixed in my personal account

I have both a personal account, Raven Stead, and a Band account, Blodsgard. I wanted to verify the Blodsgard account so that I could add information, photos, etc. I thought I had jumped through the appropriate hoops but apparantly I did not as now th...

Visitor

I have both a personal account, Raven Stead, and a Band account, Blodsgard. I wanted to verify the Blodsgard account so that I could add information, photos, etc. I thought I had jumped through the a...

user-removed

Not applicable

472 Views

6 replies

0 likes

Account
  • 472 Views
  • 6 replies
  • 0 likes

Charged for Trail but NOT upgraded

Hello, I signed up for the three months for one month promotion. Didn't realize you had to be a new customer (I had downgraded to free account over a year ago). Anyway, even though it told me I was not qualified for the promotion I was still charged ...

Visitor

Hello, I signed up for the three months for one month promotion. Didn't realize you had to be a new customer (I had downgraded to free account over a year ago). Anyway, even though it told me I was n...

Peter__

Community Legend

294 Views

3 replies

0 likes

  • 294 Views
  • 3 replies
  • 0 likes

Premium problems

Ive put in my card details etc to try the 30 day free trial for Spotify Premium and recieved a reciept via email however, it will not allow me to use the premium services. I then went to my account settings and its still saying I am using the 'Spotif...

Newbie

Ive put in my card details etc to try the 30 day free trial for Spotify Premium and recieved a reciept via email however, it will not allow me to use the premium services. I then went to my acco...

Peter__

Community Legend

772 Views

1 replies

0 likes

Premium
  • 772 Views
  • 1 replies
  • 0 likes

Sign in via facebook - wrong email address

Hello! I initially signed up for Spotify using my Facebook credentials. Recently, when trying to enable my account for premium, I went into the Spotify account details and it is listing the wrong email address, an email address that I don't recognize...

Regular

Hello!   I initially signed up for Spotify using my Facebook credentials. Recently, when trying to enable my account for premium, I went into the Spotify account details and it is listing th...

Peter__

Community Legend

740 Views

8 replies

0 likes

  • 740 Views
  • 8 replies
  • 0 likes

Logitech UE Smart Radio - Spotify not in list of services

I have bought the Logitech UE Smart Radio and want to use my Spotify account but I do not see Spotify in the list of Services on uesmartradion.com not in the android app. Can you please help? thank you peter

Casual Listener

I have bought the Logitech UE Smart Radio and want to use my Spotify account but I do not see Spotify in the list of Services on uesmartradion.com not in the android app. Can you please help? &nb...

TeeL

Newbie

1314 Views

7 replies

0 likes

  • 1314 Views
  • 7 replies
  • 0 likes

getting charged without getting premium

I logged into my Spotify premium account a couple weeks ago only to find my account has been reset/deleted. I've signed up my first account ( still being charged ) with Facebook, I recently disable my facebook for one day, it is now activated I belie...

Casual Listener

I logged into my Spotify premium account a couple weeks ago only to find my account has been reset/deleted. I've signed up my first account ( still being charged ) with Facebook, I recently disable...

Adam

Roadie

540 Views

4 replies

0 likes

Account
Premium
Subscription
  • 540 Views
  • 4 replies
  • 0 likes

canceled before free trial was up. still charged 10 bucks!

I cancelled my Spotify free trial three days before it ended, and have not touched the account since. No music has been listened to. I hadn't even logged in until today! But I'm still getting charged. I need this money back, and to be certain that I ...

Newbie

I cancelled my Spotify free trial three days before it ended, and have not touched the account since. No music has been listened to. I hadn't even logged in until today! But I'm still getting charged...

Josh

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Playlist Got Deleted With No Warning

I was looking for some good music and had made a new playlist called "Ryan2", and all of the sudden spotify froze up and it sat there for a couple of minutes and I couldnt click on anything. When it finally loaded again my new playlist was gone. I re...

Newbie

I was looking for some good music and had made a new playlist called "Ryan2", and all of the sudden spotify froze up and it sat there for a couple of minutes and I couldnt click on anything. When it ...

Jamie

Spotify Legend

365 Views

2 replies

0 likes

Account
Other
Security
Subscription
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! Missing Music Israeli artists disappeared

A few months ago Spotify featured music (albums) by Israeli artists such as Ivri Lider, Aviv Geffen, Ethnix, Metropolin. These albums are gone. Why is that so?

Newbie

A few months ago Spotify featured music (albums) by Israeli artists such as Ivri Lider, Aviv Geffen, Ethnix, Metropolin. These albums are gone. Why is that so?

Peter__

Community Legend

699 Views

1 replies

0 likes

Other
  • 699 Views
  • 1 replies
  • 0 likes

Student discount

I cancelled my subscription 2 weeks after using it although never received email notification and tried to find an email address to contact spotify but this was not found. I then tried to apply student discount. This was not allowed despite having a ...

Newbie

I cancelled my subscription 2 weeks after using it although never received email notification and tried to find an email address to contact spotify but this was not found. I then tried to apply stude...

Peter__

Community Legend

291 Views

1 replies

0 likes

Account
Other
Premium
  • 291 Views
  • 1 replies
  • 0 likes

streaming from laptop with unlimited account

Hi, I have two questions: 1) Can anyone tell me whether I will be able to stream music played with spotify from my laptop computer if I get an unlimited account? 2) And what is this story about high quality streaming with a premium account. Does this...

Newbie

Hi,   I have two questions: 1) Can anyone tell me whether I will be able to stream music played with spotify from my laptop computer if I get an unlimited account?   2) And what i...

Peter__

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

My Account is on "Free 30 days" but i pay 9.99€?

Hello Community, first sorry for my bad english. Before 1 month i made a Spotify Account with free 30 Days. I used it 1-2 Weeks then i delete it. 30 days later i got an E-Mail from Paypal. They took 9.99€ for Spotify. After that i went on Spotify too...

Casual Listener

Hello Community,    first sorry for my bad english. Before 1 month i made a Spotify Account with free 30 Days. I used it  1-2 Weeks then i delete it. 30 days later i got an E-Mail ...

Peter__

Community Legend

321 Views

4 replies

0 likes

  • 321 Views
  • 4 replies
  • 0 likes

Solved!! Still charged

I recently canceled my premium subscription two days before the next billing because I would not have the sufficient amount to pay. And yet, on the day of the next billing, I was still charged. My bank account went into the negatives, and now I have ...

Casual Listener

I recently canceled my premium subscription two days before the next billing because I would not have the sufficient amount to pay. And yet, on the day of the next billing, I was still charged. My ba...

Peter__

Community Legend

586 Views

4 replies

0 likes

  • 586 Views
  • 4 replies
  • 0 likes

Gift Card activated but no Premium service

My friend got me a 30 dollar gift card that I activated on December 27th, it said it was activated, but my computer player still plays ads, and does not reflect that I've activated Premium service even though I chose it when redeeming the card. The i...

Newbie

My friend got me a 30 dollar gift card that I activated on December 27th, it said it was activated, but my computer player still plays ads, and does not reflect that I've activated Premium service ev...

Christoffer

Community Legend

252 Views

1 replies

0 likes

Premium
  • 252 Views
  • 1 replies
  • 0 likes

Lost my Spotify Premium account?

Hi when i got my new phone with a subscription i also got access to Spotify Premium. This all worked well for some time till 2/3 weeks ago, when a update was released. When i try to login into my spotify account im no longer a Premium account user. I...

Newbie

Hi   when i got my new phone with a subscription i also got access to Spotify Premium. This all worked well for some time till 2/3 weeks ago, when a update was released. When i try to login ...

Peter__

Community Legend

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

cancellation

I want to cancel my subscription please! !!

Visitor

I want to cancel my subscription please! !!

Christoffer

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Credit card billed, but premium account AND former spotfiy ID number disappeared

Hi, I signed up for spotify premium trial on December 15th 2013. - The membership was confirmed the same day by spotfiy - My credit card was billed on December 16th (and is still fine because it is valid for two more years). -since then, premium work...

Casual Listener

Hi, I signed up for spotify premium trial on December 15th 2013. - The membership was confirmed the same day by spotfiy - My credit card was billed on December 16th (and is still fine because i...

11126602125

Casual Listener

635 Views

5 replies

0 likes

Account
Premium
Security
Subscription
  • 635 Views
  • 5 replies
  • 0 likes

Wrong Spotify account upgraded to premium

Hi, My daughter was trying to upgrade her free Spotify account to premium with a gift card on my computer. Even though she was using her login it seems that my free accound is the one beeing updated. Is there anything I can do (exept buying a new gif...

Casual Listener

Hi,   My daughter was trying to upgrade her free Spotify account to premium with a gift card on my computer. Even though she was using her login it seems that my free accound is the one be...

Ronis

Casual Listener

290 Views

2 replies

0 likes

  • 290 Views
  • 2 replies
  • 0 likes

Spotify unlimited. Now free?

I read today that spotify is free to use. I did subscribe at £4.99 a month for spotify and still am paying for it but I am wondering if I can now get the same stuff for free. I am a bit confused

Newbie

I read today that spotify is free to use. I did subscribe at £4.99 a month for spotify and still am paying for it but I am wondering if I can now get the same stuff for free. I am a bit confused

Peter__

Community Legend

330 Views

1 replies

0 likes

Free
Subscription
Unlimited
  • 330 Views
  • 1 replies
  • 0 likes

Redeem code washed away in the rain

I got a receipt for 3 months premium for Christmas, but i got wet and now the code has washed away... I can still see the Return ID though...is there ANY way I can get my code back?

Newbie

I got a receipt for 3 months premium for Christmas, but i got wet and now the code has washed away... I can still see the Return ID though...is there ANY way I can get my code back?

Jamie

Spotify Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes