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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421070 Views
  • 965 replies
  • 108 likes
  • Account
  • 421070 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186356 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186356 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103421 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103421 Views
  • 69 replies
  • 10 likes

Follow button not visible on ipad !

I cant follow any of my friends on spotify. Dont know what to do, Any ideas?

  • Newbie
  • I cant follow any of my friends on spotify. Dont know what to do, Any ideas?
  • Joe
  • Community Legend
  • 1790 Views
  • 1 replies
  • 0 likes
  • Free
  • 1790 Views
  • 1 replies
  • 0 likes

Account

Could you please log me out of my account on all devices please! Thanks

  • Casual Listener
  • Could you please log me out of my account on all devices please! 🙂 Thanks
  • Joe
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Spotify Unlimited subscription

I have recently taken out a Spotify Unlimited subscription, but continue to get ads on my iphone, despite having logged out and in again and unistalling/reinstalling Sporify as recommended. The website promises no ads - ever!!!! Please help.

  • Casual Listener
  • I have recently taken out a Spotify Unlimited subscription, but continue to get ads on my iphone, despite having logged out and in again and unistalling/reinstalling Sporify as recommended.  The...
  • Joe
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 231 Views
  • 1 replies
  • 0 likes

New phone installed app but not premium but still being charged

I recently had to get a new phone. I installed the app but when o log in my account isn't premium any longer. I checked and I've been billed.

  • Casual Listener
  • I recently had to get a new phone. I installed the app but when o log in my account isn't premium any longer. I checked and I've been billed.
  • renekessel
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

30 days free trial

Ok so I'm still confused! After the 30 days they will start charging you to your credit card? But if you cancel before the 30 days they won't charge you anything even though they have your credit card information?

  • Newbie
  • Ok so I'm still confused! After the 30 days they will start charging you to your credit card? But if you cancel before the 30 days they won't charge you anything even though they have your credit c...
  • Peter__
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Free
  • 174 Views
  • 1 replies
  • 0 likes

validating code

I paid through my phone credit for premium and I was sent a code to validate but I can't enter the code as it won't go to the right page. Help anyone?

  • Casual Listener
  • I paid through my phone credit for premium and I was sent a code to validate but I can't enter the code as it won't go to the right page. Help anyone?
  • seanshepshepsea
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 460 Views
  • 2 replies
  • 0 likes

How can non-Facebook Users Locate Facebook Users?

I am new to Spotify, so my account is linked to Facebook and my "username" is an arbitrary series of numbers. Some of my friends, who are older users with custom usernames, have opted NOT to connect their Facebook accounts with their Spotify accounts...

  • Newbie
  • I am new to Spotify, so my account is linked to Facebook and my "username" is an arbitrary series of numbers.  Some of my friends, who are older users with custom usernames, have opted NOT to co...
  • Joe
  • Community Legend
  • 10511 Views
  • 7 replies
  • 2 likes
  • 10511 Views
  • 7 replies
  • 2 likes

Solved!! Top track list is incorrect

Hi I have the problem that the when I look at my top tracks I get a top 16 track list that I`ve barely even played. I`ve played all of the tracks but some I`ve played only two times (like nr 12 = 19th nervous breakdown with The Rolling Stones which I...

  • Casual Listener
  • Hi I have the problem that the when I look at my top tracks I get a top 16 track list that I`ve barely even played. I`ve played all of the tracks but some I`ve played only two times (like nr 12 = 1...
  • jjkk
  • Music Fan
  • 10164 Views
  • 6 replies
  • 2 likes
  • 10164 Views
  • 6 replies
  • 2 likes

Cancel Subscription

I am trying to cancel my Spotify Subscription. I was offered a 30 day free trial, which I never actually used, but it seems to have turned into a paid subscription as a monthly amount is being taken from my bank account. This caught me totally unawar...

  • Newbie
  • I am trying to cancel my Spotify Subscription. I was offered a 30 day free trial, which I never actually used, but it seems to have turned into a paid subscription as a monthly amount is being taken ...
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

accidentally deleated my playlist

I accidentally deleted my playlist, my username is lundbladen and the playlist name is Partheej or something like that, can someone please help

  • Newbie
  • I accidentally deleted my playlist, my username is lundbladen and the playlist name is Partheej or something like that, can someone please help 😧
  • user-removed
  • Not applicable
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
  • 151 Views
  • 1 replies
  • 0 likes

This is very frustrating. I need some real help here.

I have spotify premium. My offline playlists just stopped working so I thought maybe something went wrong with the payment but I checked my account and it should be good until February 22. What is the problem? Also I tried to change my payment method...

  • Newbie
  • I have spotify premium. My offline playlists just stopped working so I thought maybe something went wrong with the payment but I checked my account and it should be good until February 22. What is th...
  • user-removed
  • Not applicable
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Unrecognized Premium

I upgraded to premium a few weeks ago and spotify recognizes it on the web player but it is not recognized on either my phone 4 or with the desktop app. I have logged out and back in, shut down my computer and done a clean un-installation, with no su...

  • Newbie
  • I upgraded to premium a few weeks ago and spotify recognizes it on the web player but it is not recognized on either my phone 4 or with the desktop app. I have logged out and back in, ...
  • Peter__
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 143 Views
  • 1 replies
  • 0 likes

Recalling sign-up type?

I'm into the web player associated (?) with Facebook and can see my "Account : Free" indicator, but I do not remember if I signed in with Facebook or by using my e-mail address. I searched the e-mail account associated with the web player view I am s...

  • Casual Listener
  • I'm into the web player associated (?) with Facebook and can see my "Account : Free" indicator, but I do not remember if I signed in with Facebook or by using my e-mail address.   I searched...
  • Peter__
  • Community Legend
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

10 € Spotify gift card doesn´t work. Always the same error message

Yesterday i have bought a 10 € Spotify gift card. But if i redeem it i´ll get an error message like that: "Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unseren Hilfeberreich". Which means:"Oops! Something went wrong. Try aga...

  • Casual Listener
  • Yesterday i have bought a 10 € Spotify gift card. But if i redeem it i´ll get an error message like that: "Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unseren Hilfeberreich...
  • Peter__
  • Community Legend
  • 788 Views
  • 4 replies
  • 0 likes
  • 788 Views
  • 4 replies
  • 0 likes

Solved!! Offline mode

I have logged in but it remains in offline mode. What would cause this issue and how can I correct it?

  • Newbie
  • I have logged in but it remains in offline mode.  What would cause this issue and how can I correct it?
  • Peter__
  • Community Legend
  • 1208 Views
  • 3 replies
  • 0 likes
  • 1208 Views
  • 3 replies
  • 0 likes

Reactivating Premium

My credit card expired, was deactivated (all my playlists are still there, thank God!) and now I want to reactivate. How do I do it?

  • Newbie
  • My credit card expired, was deactivated (all my playlists are still there, thank God!) and now I want to reactivate. How do I do it?
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Spotify app android runterladen im ausland

Liebe Spotify Community Ich besitze einen Spotify Premium account, den ich auch gerne benutze. Allerdings lebe ich jetzt in Ruanda und würde gerne die Spotify App für Android runterladen. (Ich habe ein Samsung Galaxy s3 Mini) Das ist aber nicht mögli...

  • Casual Listener
  • Liebe Spotify Community   Ich besitze einen Spotify Premium account, den ich auch gerne benutze. Allerdings lebe ich jetzt in Ruanda und würde gerne die Spotify App für Android runterladen...
  • Joe
  • Community Legend
  • 977 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 977 Views
  • 3 replies
  • 0 likes

I'm trying to update country setting on my spotify account settngs, but my e-mail is already in use

Hey I've been trying to change my country of my account settings to Norway since that's where I live now, but whenever I hit "save profile" it wont go through I just get the error that says my email is already in use... (direct quote: Another account...

  • Casual Listener
  • Hey I've been trying to change my country of my account settings to Norway since that's where I live now, but whenever I hit "save profile" it wont go through I just get the error that says my email ...
  • Dwea89
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

paid premium account but don't get it

Hi, i've a premium account and it worked for month. Spotify debit my bankaccount without any error. But since yesterday i have to listen and watch to advertising and the mobil service isn't working any more on all devices. I don't have two accounts o...

  • Regular
  • Hi, i've a premium account and it worked for month. Spotify debit my bankaccount without any error.  But since yesterday i have to listen and watch to advertising and the mobil service isn't...
  • Joe
  • Community Legend
  • 1191 Views
  • 16 replies
  • 0 likes
  • Account
  • 1191 Views
  • 16 replies
  • 0 likes