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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82355 Views

9 replies

2 likes

Account
Login
  • 82355 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658018 Views

13 replies

4 likes

Account
  • 658018 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739430 Views

18 replies

29 likes

  • 739430 Views
  • 18 replies
  • 29 likes

Solved!! Premium not updating in account

Hey guys, I am new to the community and yesterday received a gift card for Spotify so that I could start using premium. I wen't through all the correct steps of redeeming the code online and then selecting 3 months of premium instead of 6 months of u...

Regular

Hey guys, I am new to the community and yesterday received a gift card for Spotify so that I could start using premium. I wen't through all the correct steps of redeeming the code online and then sel...

PouringReign

Regular

4537 Views

26 replies

0 likes

Account
  • 4537 Views
  • 26 replies
  • 0 likes

Off line playlist

I cant reach any playlist on my iphone even when I have internet connection.

Newbie

I cant reach any playlist on my iphone even when I have internet connection.

Peter__

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Access to a free account instead of my premium account

Hi, I have a premium account for few months now. Everything went well till few weeks ago. Since few weeks, when I connect to my account (via my FB account), I access to a free account, not my premium account, like if my account has been erased (no pl...

Visitor

Hi, I have a premium account for few months now. Everything went well till few weeks ago. Since few weeks, when I connect to my account (via my FB account), I access to a free account, not my pre...

user-removed

Not applicable

514 Views

7 replies

0 likes

Premium
  • 514 Views
  • 7 replies
  • 0 likes

Wrong Facebook Account Linked to My Spotify Account

My spotify account created through facebook has been linked to my dad's spotify account, so my old playlist has been removed. When we access we both enter in my account and I can't return to the prevoius situation

Newbie

My spotify account created through facebook has been linked to my dad's spotify account, so my old playlist has been removed. When we access we both enter in my account and I can't return to the prev...

Peter__

Community Legend

696 Views

3 replies

0 likes

  • 696 Views
  • 3 replies
  • 0 likes

Solved!! I've lost all my music and Premium Accont

Hi,My playlists are missing from my phone and from my computer. I e-mailed about this before, and was told to check the community and help sections. I did this and am still not able to rectify the issue. Can someone please help? Also, I am signed up ...

Visitor

Hi, My playlists are missing from my phone and from my computer.  I e-mailed about this before, and was told to check the community and help sections.  I did this and am still not able to ...

Peter__

Community Legend

540 Views

6 replies

0 likes

  • 540 Views
  • 6 replies
  • 0 likes

Got unlimited instead of premium

I got a Spotify gift card for christmas. When I tried to reedem the code over and over again, due to the "we are currently not able to redeem this code" -message , and suddenly I got 6 new months of unlimited instead of 3 months premium. Is there any...

Newbie

I got a Spotify gift card for christmas. When I tried to reedem the code over and over again, due to the "we are currently not able to redeem this code" -message , and suddenly I got 6 new months of ...

spoty_1970

Spotify Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

New card and 2 debit per month

Hi, 2 month ago I've changed my debit card. And in November and december I was debited twice on the new and the old account. On my profile I can only see the new card. Is there a way to contact someone to fix that? Thanks!

Casual Listener

Hi,   2 month ago I've changed my debit card. And in November and december I was debited twice on the new and the old account. On my profile I can only see the new card.   Is ther...

tristanst

Casual Listener

240 Views

2 replies

0 likes

  • 240 Views
  • 2 replies
  • 0 likes

EGift card issues

So, I recently purchased an Egift card for someone and picked a specific delivery date. The email address i entered for them was correct, but they said they never received it. I forwarded them the email receipt i got when i purchased the gift card th...

Casual Listener

So, I recently purchased an Egift card for someone and picked a specific delivery date. The email address i entered for them was correct, but they said they never received it. I forwarded them the em...

iphillips

Casual Listener

359 Views

2 replies

0 likes

Subscription
  • 359 Views
  • 2 replies
  • 0 likes

Can't use my gift card for the holiday promo???

Hello. I received a Spotify gift card for Christmas and wanted to use it toward the holiday promotional (3 months for the price of 1). When I go to spotify.com/redeem it accepts the gift card (but doesn't give me the promo), and if I go through the p...

Visitor

Hello. I received a Spotify gift card for Christmas and wanted to use it toward the holiday promotional (3 months for the price of 1). When I go to spotify.com/redeem it accepts the gift card (but do...

Peter__

Community Legend

766 Views

1 replies

1 likes

  • 766 Views
  • 1 replies
  • 1 likes

Solved!! Where are the artists I Follow?

I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" mean then?

Music Fan

I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" me...

ricazarai77

Newbie

749 Views

3 replies

0 likes

Premium
Subscription
  • 749 Views
  • 3 replies
  • 0 likes

Solved!! Missing "Unlimited"

Hi there, don't want ads (visual / audio), but don't need Premium no more. Please give us back "Unlimited" = Unlimited streaming with no adverts !! Cheers, Thomas

Casual Listener

Hi there,   don't want ads (visual / audio), but don't need Premium no more. Please give us back "Unlimited" = Unlimited streaming with no adverts  !!     Cheers,...

niiskutin

Casual Listener

3003 Views

8 replies

0 likes

Subscription
Unlimited
  • 3003 Views
  • 8 replies
  • 0 likes

Accounts deleting

Hello. How can I delete my accounts? I've registered account with my own nickname but I want to use my Facebook account in Spotify but when I'm clicking "Connect with Facebook" I've always received an error and then there is a connection between my F...

Visitor

Hello.   How can I delete my accounts? I've registered account with my own nickname but I want to use my Facebook account in Spotify but when I'm clicking "Connect with Facebook" I've alwa...

AB10

Casual Listener

529 Views

4 replies

0 likes

  • 529 Views
  • 4 replies
  • 0 likes

Can't upgrade to premium

Hey guys This is very fustrating. I am trying to re-activate my premium spotify and i click "Upgrade" and then it says that i am not a new user. Well i do know im not a new user but old users should be able to pay aswell? So i go to my profile and cl...

Newbie

Hey guys   This is very fustrating.  I am trying to re-activate my premium spotify and i click "Upgrade" and then it says that i am not a new user. Well i do know im not a new user ...

Peter__

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

What day of month will Spotify premium charge me?

I have free trial and am about to start paying for premium. What day of the month will it charge me?

Newbie

I have free trial and am about to start paying for premium. What day of the month will it charge me?

Marleynawarner1

Newbie

9303 Views

3 replies

0 likes

  • 9303 Views
  • 3 replies
  • 0 likes

Unblock a friend on messaging

I accidentally blocked a friend on messaging. Is there any way to undo this?

Casual Listener

I accidentally blocked a friend on messaging.  Is there any way to undo this?

cricboy13

Newbie

16317 Views

26 replies

23 likes

  • 16317 Views
  • 26 replies
  • 23 likes

Solved!! Payment

I have a $25 visa pre-paid gift card and am wondering if that can be used to pay for premium. It tells me there is an error every time I try. Thanks!

Visitor

I have a $25 visa pre-paid gift card and am wondering if that can be used to pay for premium. It tells me there is an error every time I try. Thanks!

Peter__

Community Legend

503 Views

2 replies

0 likes

Premium
Subscription
  • 503 Views
  • 2 replies
  • 0 likes

Solved!! Premium pre-card activated but not showing up?

Hi all I've just activated a 6-month premium card, no issues activating it but under my account nothing appears to have changed - it says my next payment renewal is one month after the last one was on the same card. Is there a delay before it works o...

Newbie

Hi all   I've just activated a 6-month premium card, no issues activating it but under my account nothing appears to have changed - it says my next payment renewal is one month after the las...

Josh

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Trying to get Premium with a pre-card won't work.

Merry Christmas everyone, I am in trouble and starting to get upset. I want buy the 3month 1pay premium package but it won't let me. I've attempted to give my card information about 10times and it says: "Payment Failed." Can anyon help me please!

Newbie

Merry Christmas everyone, I am in trouble and starting to get upset. I want buy the 3month 1pay premium package but it won't let me. I've attempted to give my card information about 10times and it sa...

Peter__

Community Legend

722 Views

2 replies

0 likes

  • 722 Views
  • 2 replies
  • 0 likes

Solved!! My spotify redeem code doesnt work for a premium account

I just bought two $10 spotify gift cards. The first code I put in I redeemed for an unlimited subscription on accident (pressed the wrong button.) I meant to select the premium, so I tried putting in the second code I have to do that and just have my...

Casual Listener

I just bought two $10 spotify gift cards. The first code I put in I redeemed for an unlimited subscription on accident (pressed the wrong button.) I meant to select the premium, so I tried putting in...

Peter__

Community Legend

4010 Views

5 replies

0 likes

  • 4010 Views
  • 5 replies
  • 0 likes

Solved!! Spotify desynchronized songs on my tablet

Dear Spotify users, At first i would like to wish you very happy holidays. I ran into a problem, I have 3 devices on wich i use spotify and my MeMo Pad just got desynchronized with a report that my offline playlists are synced on more than three devi...

Regular

Dear Spotify users,   At first i would like to wish you very happy holidays. I ran into a problem, I have 3 devices on wich i use spotify and my MeMo Pad just got desynchronized with a repor...

Josh

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes