Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1649 Views
  • 0 replies
  • 7 likes
  • Security
  • 1649 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446289 Views
  • 970 replies
  • 108 likes
  • Account
  • 446289 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199205 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199205 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108423 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108423 Views
  • 72 replies
  • 11 likes

Solved!! "Its a boy" set list cant found it anymore :( help

I know there is this wonderful set named "its a boy" NEED help to get it,,,By the way I suggest a search tool for the set lists Tnx

  • Casual Listener
  • I know there is this wonderful set named "its a boy" NEED help to get it,,, By the way I suggest a search tool for the set lists Tnx
  • MemoRobot
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Two Accounts, One Facebook

I have seen others have the same problem. Somehow I have two spotify accounts under the same Facebook account. One has all my playlists, and the other is completely empty. I have found my original account and "followed" it on my new one. I don't have...

  • Visitor
  • I have seen others have the same problem. Somehow I have two spotify accounts under the same Facebook account. One has all my playlists, and the other is completely empty. I have ...
  • Josh
  • Community Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • Account
  • 282 Views
  • 2 replies
  • 0 likes

Will play lists still be available if account is canceled?

I need to cancel my account for awhile but would like to activate it at a later time. Will my playlists still be available when I reactivate?

  • Newbie
  • I need to cancel my account for awhile but would like to activate it at a later time.  Will my playlists still be available when I reactivate? 
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

My spotify doesn't work.

I have bought the £4.99 package for spotify and it when I try and use my spotify it won't let me have more than 6 songs per hour.

  • Newbie
  • I have bought the £4.99 package for spotify and it when I try and use my spotify it won't let me have more than 6 songs per hour.
  • Peter__
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Deleted playlist

Can you please tell me how to recover a deleted playlist? It's called "Snowboard." I saw the other forums on this but it seemed to be a chain of links, none of which i could post to. Please help! I have been working on this playlist for months for a ...

  • Casual Listener
  • Can you please tell me how to recover a deleted playlist? It's called "Snowboard."   I saw the other forums on this but it seemed to be a chain of links, none of which i could post to. &nb...
  • dcscott2
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 217 Views
  • 2 replies
  • 0 likes

facebook

Hola que tal, tengo un problema, acabo de borrar mi cuenta de facebook y estaba vinculada a mi cuenta Spotify, hace un par de días ya no puedo escucahr música ni nada porque ya no tengo cuenta pero al tratar de crear una nueva cuenta me dice que mi c...

  • Newbie
  • Hola que tal, tengo un problema, acabo de borrar mi cuenta de facebook y estaba vinculada a mi cuenta Spotify, hace un par de días ya no puedo escucahr música ni nada porque ya no tengo cuenta pero a...
  • Liam
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Spotify connects to my Facebook account but with resetter settings

Hi all, I signed up on Spotify via my Facebook account, all worked well for some time: I saved playlists, followed and gained followers and also subscribed to Premium. Today I logged onto Spotify and it was logged to my Facebook account but with ALL ...

  • Visitor
  • Hi all,   I signed up on Spotify via my Facebook account, all worked well for some time: I saved playlists, followed and gained followers and also subscribed to Premium.   Today I l...
  • Peter__
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Solved!! Lost all favorites

Greetings, I've recently lost all my favorites after a Spotify upgrade. I've tried signing in and signing out but they are all gone. There were over 500 songs in there. Is this recoverable? Thanks

  • Visitor
  • Greetings,   I've recently lost all my favorites after a Spotify upgrade.  I've tried signing in and signing out but they are all gone.  There were over 500 songs in there.  I...
  • user-removed
  • Not applicable
  • 507 Views
  • 2 replies
  • 0 likes
  • 507 Views
  • 2 replies
  • 0 likes

You illegally charged my account

I did not have nor did I want an account with your company. I looked on my account to find that your company charged my credit card over $119.00 @ 4 times!! I have never even heard of you people and then you had the nerve to make me "sign-up" to even...

  • Newbie
  • I did not have nor did I want an account with your company. I looked on my account to find that your company charged my credit card over $119.00 @ 4 times!! I have never even heard of you people and ...
  • Peter__
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Unlimited with advertising

I changed from Premium account to Unlimited account but I saw that advertising started to appears during listening.I red in the spotify web site that with Unlimited account there isn't advertising. Is it correct?Which are the different between Free a...

  • Newbie
  • I changed from Premium account to Unlimited account but I saw that advertising started to appears during listening. I red in the spotify web site that with Unlimited account there isn't advertising....
  • Peter__
  • Community Legend
  • 1208 Views
  • 1 replies
  • 0 likes
  • Account
  • 1208 Views
  • 1 replies
  • 0 likes

CUSTOMER SERVICE

I signed up with spotify with facebook. I've since deactivated my facebook account. Now spotify won't allow me to log in and im still being charged. fix this issue

  • Newbie
  • I signed up with spotify with facebook. I've since deactivated my facebook account. Now spotify won't allow me to log in and im still being charged. fix this issue
  • Peter__
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Facebook and Student discount problems

I have made a new facebook and spotify account and linked the new spotify account up to my card and tried to connect it to my student discount card. However I am worried that because my old spotify account wasn't deleted I will keep on paying for the...

  • Newbie
  • I have made a new facebook and spotify account and linked the new spotify account up to my card and tried to connect it to my student discount card. However I am worried that because my old spotify a...
  • Peter__
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 504 Views
  • 1 replies
  • 0 likes

Status of cancelled Movistar Spotify Premium account

Hello, I canceled my Movistar Spotify Premium suscription after contact to Movistar but I want to know if the account it's correctly cancelled or not. I want to return to normal premium suscription the next month. How can I check it? Thanks.

  • Regular
  • Hello, I canceled my Movistar Spotify Premium suscription after contact to Movistar but I want to know if the account it's correctly cancelled or not. I want to return to normal premium suscription t...
  • RixzZ
  • Regular
  • 555 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 555 Views
  • 8 replies
  • 0 likes

Playlist deleted

Hi, I submitted a form last week about my playlists being deleted (not by me). I'm yet to have a response for fix. Could someone help me please? thanks,

  • Casual Listener
  • Hi, I submitted a form last week about my playlists being deleted (not by me). I'm yet to have a response for fix. Could someone help me please?   thanks,  
  • Greg
  • Roadie
  • 481 Views
  • 8 replies
  • 0 likes
  • Other
  • 481 Views
  • 8 replies
  • 0 likes

Playlists Sync Pending!?

I'm a premium user and trying to sync my playlists. My playlists continually say pending...anyone know what's going on?

  • Casual Listener
  • I'm a premium user and trying to sync my playlists.  My playlists continually say pending...anyone know what's going on?
  • xxrosscoukxx
  • Regular
  • 5891 Views
  • 4 replies
  • 3 likes
  • 5891 Views
  • 4 replies
  • 3 likes

Account problems, suddenly got a new account.

Hi!I just logged onto my spotify account. i have been premium subscriber for around 2years with this acount. A box said somthing about showing my music on facebook, which i have had turned off some time. I declined this, and my account logged out.Whe...

  • Visitor
  • Hi! I just logged onto my spotify account. i have been premium subscriber for around 2years with this acount.  A box said somthing about showing my music on facebook, which i have had turned...
  • Peter__
  • Community Legend
  • 315 Views
  • 4 replies
  • 0 likes
  • Account
  • 315 Views
  • 4 replies
  • 0 likes

My account

I deleted my Facebook account and I now can't log into my spotify account since it was originally connected to FB. (Although Spotify didn't seem to hesitate taking $10 from me this month) How do I get my account resolved?

  • Newbie
  • I deleted my Facebook account and I now can't log into my spotify account since it was originally connected to FB. (Although Spotify didn't seem to hesitate taking $10 from me this month) How do I ge...
  • Peter__
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Spotify Connect issues

My desktop player has been lagging, and freezing when ads come on. It won't always bring up artist profiles? I have 20 Mbps down connection, and 8 g of RAM and I7 chip, so it has to be the SW....can some help?

  • Regular
  • My desktop player has been lagging, and freezing when ads come on. It won't always bring up artist profiles? I have 20 Mbps down connection, and 8 g of RAM and I7 chip, so it has to be the SW....can ...
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 165 Views
  • 1 replies
  • 0 likes

Error: 408

Hi. All of a sudden I got the 408 error message on my spotify and I can't log in with either my log in details or with Facebook. Help!

  • Casual Listener
  • Hi. All of a sudden I got the 408 error message on my spotify and I can't log in with either my log in details or with Facebook. Help!
  • Peter__
  • Community Legend
  • 576 Views
  • 10 replies
  • 0 likes
  • 576 Views
  • 10 replies
  • 0 likes