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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173717 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173717 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11472 Views
  • 6 replies
  • 11 likes
  • Security
  • 11472 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516589 Views
  • 986 replies
  • 113 likes
  • Account
  • 516589 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126131 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126131 Views
  • 74 replies
  • 12 likes

30 days free

I signed up to a spotify account using my student discount, it said i still had the 30 days free trial but then ive had the subscription taken out my account straight away????

  • Visitor
  • I signed up to a spotify account using my student discount, it said i still had the 30 days free trial but then ive had the subscription taken out my account straight away????
  • Peter__
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 267 Views
  • 1 replies
  • 0 likes

Welcome back membership

When i got the email saying welcome back for another free month it says i was already a premium user and i can't use it.

  • Casual Listener
  • When i got the email saying welcome back for another free month it says i was already a premium user and i can't use it.
  • Jay9244
  • Casual Listener
  • 2098 Views
  • 2 replies
  • 0 likes
  • 2098 Views
  • 2 replies
  • 0 likes

Account - Premium length

Hey Community I always payed for one year Premium subscribtion. But now this option isn't there anymore. Please add this! Thanks in advance.

  • Newbie
  • Hey Community   I always payed for one year Premium subscribtion. But now this option isn't there anymore.   Please add this!   Thanks in advance.
  • Peter__
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Solved!! unsubscribing

Hi, Herewith I would like to cancel my premium subscription. Thanks. Regards Martin Svartberg [email and pass removed]

  • Newbie
  • Hi,   Herewith I would like to cancel my premium subscription. Thanks.   Regards Martin Svartberg   [email and pass removed]
  • MattSuda
  • Spotify Star
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 30 day free trial not working

Hi, I signed up on 1st Dec for a free 30 day trial, following an invitation from Spotify to try Premium again for 30 days and entered my credit card details which appeared to be accepted but I still seem to be on Spotify Free. I have tried logging ou...

  • Casual Listener
  • Hi, I signed up on 1st Dec for a free 30 day trial, following an invitation from Spotify to try Premium again for 30 days and entered my credit card details which appeared to be accepted but I still ...
  • Peter__
  • Community Legend
  • 1639 Views
  • 11 replies
  • 0 likes
  • Free
    Premium
  • 1639 Views
  • 11 replies
  • 0 likes

log out on other devices

Could you log me out on Every device my account is logged in? Username is markvanooyen [Snip-Email(Privacy)-Peter]

  • Casual Listener
  • Could you log me out on Every device my account is logged in? Username is markvanooyen <snip>   [Snip-Email(Privacy)-Peter]
  • Peter__
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
  • 322 Views
  • 1 replies
  • 0 likes

Picked wrong subscription from giftcard

When redeeming my giftcard I accidently choose spotify unlimited insted of spotify premium, how can I change to premium instead?

  • Newbie
  • When redeeming my giftcard I accidently choose spotify unlimited insted of spotify premium, how can I change to premium instead?
  • Peter__
  • Community Legend
  • 248 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 248 Views
  • 2 replies
  • 0 likes

No unlimited skips with Spotify Unlimited?

I just bought Unlimited and noticed I still only get 6 skips an hour, saying I should upgrade because I'm a "free" account member. Is this correct? If so I think it should be clear you need to get premium to do it, had I known I would have just bough...

  • Casual Listener
  • I just bought Unlimited and noticed I still only get 6 skips an hour, saying I should upgrade because I'm a "free" account member. Is this correct? If so I think it should be clear you need to ge...
  • Reflex439
  • Newbie
  • 5839 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 5839 Views
  • 8 replies
  • 0 likes

I was charged for cancelled account

I signed up for a free trial of your premium service, but because I wasn't using it as much as I thought I would be, I cancelled the subscription way before the expiration date of my trial, then I received a message stating you tried to charge me for...

  • Newbie
  • I signed up for a free trial of your premium service, but because I wasn't using it as much as I thought I would be, I cancelled the subscription way before the expiration date of my trial, then I re...
  • dinomight
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Not receiving reset password email

Hi ... I'm not getting any email to allow me to reset my password ? Tried a few times and I've check if it has dropped into my spam folder ? my user id is bellingerp

  • Newbie
  • Hi ...    I'm not getting any email to allow me to reset my password ?   Tried a few times and I've check if it has dropped into my spam folder ?   my user id is belli...
  • Peter__
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Changed password on facebook

I changed my password on facebook and when I was logging in to spotify, my playlist where gone? What should I do??

  • Newbie
  • I changed my password on facebook and when I was logging in to spotify, my playlist where gone? What should I do?? 
  • user-removed
  • Not applicable
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

60 day Paypal Free trial? Nope..

Hi. So, I got this offer via PayPal. I was excited, I haven't been active on Spotify for a while. When I go to confirm paymemt. it uses my old payment method of my card?! Not only did I GET BILLED; as it clearly said you'd not get billed untill the 2...

  • Newbie
  • Hi.   So, I got this offer via PayPal. I was excited, I haven't been active on Spotify for a while.   When I go to confirm paymemt. it uses my old payment method of my card?! &nbs...
  • Adam
  • Roadie
  • 1929 Views
  • 12 replies
  • 0 likes
  • 1929 Views
  • 12 replies
  • 0 likes

Connecting with my spotify account has erased my all my previous playlists

I was using the web player before and was signed up through soical media. I had made a pile of playlists and followed bands etc and not what I donwnloaded the client it reconnected with my old spotify account and wiped everything. can i get it restor...

  • Visitor
  • I was using the web player before and was signed up through soical media. I had made a pile of playlists and followed bands etc and not what I donwnloaded the client it reconnected with my old spotif...
  • user-removed
  • Not applicable
  • 251 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Security
  • 251 Views
  • 2 replies
  • 0 likes

Solved!! Student discount This feature is currently unavailable. Please try again later

Cant seem to get my student account to work. Anyonr help. Ive tried the faq and emailed the customer response and no reply.ThanksPaul

  • Casual Listener
  • Cant seem to get my student account to work. Anyonr help. Ive tried the faq and emailed the customer response and no reply. Thanks Paul
  • Peter__
  • Community Legend
  • 3989 Views
  • 9 replies
  • 0 likes
  • 3989 Views
  • 9 replies
  • 0 likes

subscription status

I initially signed up for spotify free and gave payment information to use the trial. My account was charged $9.99 after the trial was over. I thought this meant I was signed up for premium but my status says I am still a free member. Why does my acc...

  • Newbie
  • I initially signed up for spotify free and gave payment information to use the trial.  My account was charged $9.99 after the trial was over.  I thought this meant I was signed up for premi...
  • Peter__
  • Community Legend
  • 435 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 435 Views
  • 2 replies
  • 0 likes

"Following" System Broken, Stuck

For about a week (possibly coinciding with a software update but I'm not sure, and definitely surviving yesterday's software update), I have been "following" someone I've never heard of. I click "Unfollow", but the change is not saved; the guy still ...

  • Regular
  • For about a week (possibly coinciding with a software update but I'm not sure, and definitely surviving yesterday's software update), I have been "following" someone I've never heard of. I click "Unf...
  • Peter__
  • Community Legend
  • 509 Views
  • 2 replies
  • 1 likes
  • 509 Views
  • 2 replies
  • 1 likes

Solved!! Playlists disappeared

Hey everyone, When I opened my spotify 2 days ago. All of my playlists and people I followed were gone, it was if I opened Spotify for the very first time again. I have been adding music to specific playlists for over a year now. is there any way tha...

  • Regular
  • Hey everyone,   When I opened my spotify 2 days ago. All of my playlists and people I followed were gone, it was if I opened Spotify for the very first time again. I have been adding music t...
  • Peter__
  • Community Legend
  • 1197 Views
  • 17 replies
  • 0 likes
  • Account
  • 1197 Views
  • 17 replies
  • 0 likes

Spotify continues to charge me for my free trial

I signed up for the free trial in January...and have been charged for February and March. When I emailed (or whatever) about my issue, the respondee told me that they couldn't tell me what was going down, because there wasn't any proof. I have little...

  • Newbie
  • I signed up for the free trial in January...and have been charged for February and March. When I emailed (or whatever) about my issue, the respondee told me that they couldn't tell me what was going ...
  • Peter__
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 515 Views
  • 1 replies
  • 0 likes

Unable to select music tracks

I've just a subscribed to spotify premium but I'm unable to choose the music I want to listen, it says shuffle for free and I'm unable to change any tracks

  • Newbie
  • I've just a subscribed to spotify premium but I'm unable to choose the music I want to listen, it says shuffle for free and I'm unable to change any tracks
  • user-removed
  • Not applicable
  • 320 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 320 Views
  • 2 replies
  • 0 likes

Solved!! Paying for "Unlimited" but still hearing ads

My subscription shows "Unlimited" but I'm still hearing ads all the time. Isn't that what you pay for? No ads?

  • Casual Listener
  • My subscription shows "Unlimited" but I'm still hearing ads all the time. Isn't that what you pay for? No ads?
  • luvdemeyez23
  • Casual Listener
  • 817 Views
  • 4 replies
  • 0 likes
  • 817 Views
  • 4 replies
  • 0 likes