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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83446 Views

29 replies

0 likes

  • 83446 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104513 Views

10 replies

3 likes

Account
Login
  • 104513 Views
  • 10 replies
  • 3 likes

latest version

have latest Imac OSX version 10.9.1, spotify comes up with this annoying message (like to install the latest version of Spotiy? just click restart to upgrade. I do that and the same message comes back. and, what happened to new music after new year? ...

Newbie

have latest Imac OSX version 10.9.1, spotify comes up with this annoying message (like to install the latest version of Spotiy? just click restart to upgrade. I do that and the same message comes bac...

Peter__

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Where do I stand with Spotify Student Subscription ?

Hi, my NUS Student Discount Subscription is going to end this month and I was wondering where do I stand with payment? I don't really want to pay the full subscription price. It says that the discount is only for 1 year, but what happens at the end o...

Visitor

Hi, my NUS Student Discount Subscription is going to end this month and I was wondering where do I stand with payment?    I don't really want to pay the full subscription price. It says...

Peter__

Community Legend

311 Views

2 replies

0 likes

Account
Premium
Subscription
  • 311 Views
  • 2 replies
  • 0 likes

Sign in via facebook - wrong email address

Hello! I initially signed up for Spotify using my Facebook credentials. Recently, when trying to enable my account for premium, I went into the Spotify account details and it is listing the wrong email address, an email address that I don't recognize...

Regular

Hello!   I initially signed up for Spotify using my Facebook credentials. Recently, when trying to enable my account for premium, I went into the Spotify account details and it is listing th...

Peter__

Community Legend

841 Views

8 replies

0 likes

  • 841 Views
  • 8 replies
  • 0 likes

getting charged without getting premium

I logged into my Spotify premium account a couple weeks ago only to find my account has been reset/deleted. I've signed up my first account ( still being charged ) with Facebook, I recently disable my facebook for one day, it is now activated I belie...

Casual Listener

I logged into my Spotify premium account a couple weeks ago only to find my account has been reset/deleted. I've signed up my first account ( still being charged ) with Facebook, I recently disable...

Adam

Roadie

624 Views

4 replies

0 likes

Account
Premium
Subscription
  • 624 Views
  • 4 replies
  • 0 likes

Premium problems

Ive put in my card details etc to try the 30 day free trial for Spotify Premium and recieved a reciept via email however, it will not allow me to use the premium services. I then went to my account settings and its still saying I am using the 'Spotif...

Newbie

Ive put in my card details etc to try the 30 day free trial for Spotify Premium and recieved a reciept via email however, it will not allow me to use the premium services. I then went to my acco...

Peter__

Community Legend

816 Views

1 replies

0 likes

Premium
  • 816 Views
  • 1 replies
  • 0 likes

Supermess with accounts and billed twice for three months.

Hi! 1. I seem to have three accounts, but I can only access one of them.@madsmeskalin.com@gmail.com@gmail.com When I try to login to my @madsmeskalin.com it logs into my @gmail.com account. When I try to get into my @gmail.com account I get an error ...

Casual Listener

Hi! 1. I seem to have three accounts, but I can only access one of them. <snip>@madsmeskalin.com <snip>@gmail.com <snip>@gmail.com When I try to login to my <snip>@mads...

Jamie

Spotify Legend

454 Views

4 replies

0 likes

Account
  • 454 Views
  • 4 replies
  • 0 likes

Playlist Got Deleted With No Warning

I was looking for some good music and had made a new playlist called "Ryan2", and all of the sudden spotify froze up and it sat there for a couple of minutes and I couldnt click on anything. When it finally loaded again my new playlist was gone. I re...

Newbie

I was looking for some good music and had made a new playlist called "Ryan2", and all of the sudden spotify froze up and it sat there for a couple of minutes and I couldnt click on anything. When it ...

Jamie

Spotify Legend

422 Views

2 replies

0 likes

Account
Other
Security
Subscription
  • 422 Views
  • 2 replies
  • 0 likes

Playlist removed from Tunigo

I had my Nostalgia Playlist (http://open.spotify.com/user/1110188532/playlist/6nS31wmspvazxjq3jrhGMO) on Tunigo, but discovered recently that it was removed from Tunigo, and I can't seem to re-add it. Pretty frustrating to have spend 2 years on a pla...

Casual Listener

I had my Nostalgia Playlist (http://open.spotify.com/user/1110188532/playlist/6nS31wmspvazxjq3jrhGMO) on Tunigo, but discovered recently that it was removed from Tunigo, and I can't seem to re-a...

ocramarco

Music Fan

669 Views

6 replies

0 likes

Other
  • 669 Views
  • 6 replies
  • 0 likes

canceled before free trial was up. still charged 10 bucks!

I cancelled my Spotify free trial three days before it ended, and have not touched the account since. No music has been listened to. I hadn't even logged in until today! But I'm still getting charged. I need this money back, and to be certain that I ...

Newbie

I cancelled my Spotify free trial three days before it ended, and have not touched the account since. No music has been listened to. I hadn't even logged in until today! But I'm still getting charged...

Josh

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

My Account is on "Free 30 days" but i pay 9.99€?

Hello Community, first sorry for my bad english. Before 1 month i made a Spotify Account with free 30 Days. I used it 1-2 Weeks then i delete it. 30 days later i got an E-Mail from Paypal. They took 9.99€ for Spotify. After that i went on Spotify too...

Casual Listener

Hello Community,    first sorry for my bad english. Before 1 month i made a Spotify Account with free 30 Days. I used it  1-2 Weeks then i delete it. 30 days later i got an E-Mail ...

Peter__

Community Legend

380 Views

4 replies

0 likes

  • 380 Views
  • 4 replies
  • 0 likes

Solved!! Missing Music Israeli artists disappeared

A few months ago Spotify featured music (albums) by Israeli artists such as Ivri Lider, Aviv Geffen, Ethnix, Metropolin. These albums are gone. Why is that so?

Newbie

A few months ago Spotify featured music (albums) by Israeli artists such as Ivri Lider, Aviv Geffen, Ethnix, Metropolin. These albums are gone. Why is that so?

Peter__

Community Legend

744 Views

1 replies

0 likes

Other
  • 744 Views
  • 1 replies
  • 0 likes

Student discount

I cancelled my subscription 2 weeks after using it although never received email notification and tried to find an email address to contact spotify but this was not found. I then tried to apply student discount. This was not allowed despite having a ...

Newbie

I cancelled my subscription 2 weeks after using it although never received email notification and tried to find an email address to contact spotify but this was not found. I then tried to apply stude...

Peter__

Community Legend

330 Views

1 replies

0 likes

Account
Other
Premium
  • 330 Views
  • 1 replies
  • 0 likes

streaming from laptop with unlimited account

Hi, I have two questions: 1) Can anyone tell me whether I will be able to stream music played with spotify from my laptop computer if I get an unlimited account? 2) And what is this story about high quality streaming with a premium account. Does this...

Newbie

Hi,   I have two questions: 1) Can anyone tell me whether I will be able to stream music played with spotify from my laptop computer if I get an unlimited account?   2) And what i...

Peter__

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Gift Card activated but no Premium service

My friend got me a 30 dollar gift card that I activated on December 27th, it said it was activated, but my computer player still plays ads, and does not reflect that I've activated Premium service even though I chose it when redeeming the card. The i...

Newbie

My friend got me a 30 dollar gift card that I activated on December 27th, it said it was activated, but my computer player still plays ads, and does not reflect that I've activated Premium service ev...

Christoffer

Community Legend

295 Views

1 replies

0 likes

Premium
  • 295 Views
  • 1 replies
  • 0 likes

Credit card billed, but premium account AND former spotfiy ID number disappeared

Hi, I signed up for spotify premium trial on December 15th 2013. - The membership was confirmed the same day by spotfiy - My credit card was billed on December 16th (and is still fine because it is valid for two more years). -since then, premium work...

Casual Listener

Hi, I signed up for spotify premium trial on December 15th 2013. - The membership was confirmed the same day by spotfiy - My credit card was billed on December 16th (and is still fine because i...

11126602125

Casual Listener

719 Views

5 replies

0 likes

Account
Premium
Security
Subscription
  • 719 Views
  • 5 replies
  • 0 likes

I can't pay my Spotify Premium account because all payment methods are unavailable to me

Hello guys I have this very annoying problem I am experiencing whenever I want to subscribe for a Spotify Premium account. All of the payment methods are unavailable to me, because I don't have a credit card (I really don't need one just for Spotify)...

Casual Listener

Hello guys   I have this very annoying problem I am experiencing whenever I want to subscribe for a Spotify Premium account. All of the payment methods are unavailable to me, because I don't...

Peter__

Community Legend

1031 Views

5 replies

0 likes

  • 1031 Views
  • 5 replies
  • 0 likes

Lost my Spotify Premium account?

Hi when i got my new phone with a subscription i also got access to Spotify Premium. This all worked well for some time till 2/3 weeks ago, when a update was released. When i try to login into my spotify account im no longer a Premium account user. I...

Newbie

Hi   when i got my new phone with a subscription i also got access to Spotify Premium. This all worked well for some time till 2/3 weeks ago, when a update was released. When i try to login ...

Peter__

Community Legend

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Solved!! Gift Card

Can someone please explain to me why my $30 giftcard didn't allow me to access premium, only unlimited?

Casual Listener

Can someone please explain to me why my $30 giftcard didn't allow me to access premium, only unlimited?

Taylove28

Casual Listener

1089 Views

4 replies

0 likes

  • 1089 Views
  • 4 replies
  • 0 likes

cancellation

I want to cancel my subscription please! !!

Visitor

I want to cancel my subscription please! !!

Christoffer

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Wrong Spotify account upgraded to premium

Hi, My daughter was trying to upgrade her free Spotify account to premium with a gift card on my computer. Even though she was using her login it seems that my free accound is the one beeing updated. Is there anything I can do (exept buying a new gif...

Casual Listener

Hi,   My daughter was trying to upgrade her free Spotify account to premium with a gift card on my computer. Even though she was using her login it seems that my free accound is the one be...

Ronis

Casual Listener

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes