Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I've recently got this issue with my spotify, there are 3 issues at the moment, which are a) I can not find my own spotify which was connected to my facebook. b) If i log on to my gfs spotify it comes up with my name/facebook picture. c) If I log...
I cancelled my 30 day trial through Spotify, however I was charged for another month anyway.I want this to be refunded and can not find a contact email address anywhere on your site.
hey so telecom nz has launched a promotion etc i qualify for it... when i tried to sign up for it i kept encountering errors [ due to my connection] next day it says i have already claimed it with this account but it has not updated..[this was a week...
As good as a service as spotify is, I unfortunately use a large number of devices (i.e. greater than three allowed) and this has made it problematic. My premium account was due to renew today, but while I was in the process of actually cancelling the...
I've been a premium member for a couple of years, and had been using Spotify on my PC and iPhone without any problems. Recently (maybe the start of 2014), it's like the "Discover" tab forgot everything I ever listened to. It only gives me useless rec...
I have been with spotify premium for over 6 months however over the past week I have only been able to get the normal spotify access and not been able to play songs without being on shuffle. Could you please help? Lewis
Hello, I'm trying to upgrade my account to premium but I will only get the free 30 days trial with the ads, even though I got an email saying "At the end of the free trial the payment card you provide will automatically becharged the Spotify Premium ...
Some time ago I had a Spotify account through Facebook. Now I don't have a Facebook account anymore, cancelled my subscription with Spotify and then I opened a new Spotify account with a different email address. Now I want to use my old email address...
Yo.. still need help.. and i was sending like tousands of emails.. no1 helped me out so i write again here.. my facebook got deleted and i cant login in site to get access in spotify (program).. jhelp!!
So I wanted to link a friend of mine to my Spotify profile using the URI but it's hard to do that when your account name is impossible to remember. Because I signed up through Facebook, I never got a say in what my account name was and I'm stuck with...
I have just upgraded to Unlimited. When will the first paymetn be taken from my account?
Hello. I currently live in Bulgaria but my credit cards are from Turkey. When I try to upgrade my account, system doesnt let me. If I try to add my Paypal account I get this message: ''Sorry, we couldn't process your order. This may be a result of yo...
I'm wondering if it's possible to force a logout for all connected devices? I've changed my password but the existing connections don't seem to be affected.
Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. I've changed password, but it doesn't help. Should I ju...
Please log my account off on all the devices it's on. Someone is using my account and I want to get back on with only my phone.
Spotify won't let me purchase premium, keeps saying that the transaction "failed". I have money in my debit account so I see no reason why this should be happening. I've tried multiplke times now.
I've wanted to check out the track quality @ spotify and i'm a bit confused. "High Quality"was supposed to be equivalent to 320kbps, but it sounds more like 128kbps. I've purchased a file @ beatport and it sounds badass compared to the spotify qualit...
hi, i got a email on 11th march with the announcements that my subscription was about to epicure at 18 march Now i login on 14 march on my spotify, and this message standby This is like the 10th time i have this, before i won't blame it on you guys B...
Hi there, I've been having a look through community posts and solutions etc but im just not getting anywhere... I have always logged in through facebook and now I would like to log in manually with a user name and password... I need to reset my passw...
Hi folks! When will Spotify Connect be implemented on Sonso-system? To use spotify with the sonos-app is too hard.