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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172230 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172230 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11346 Views
  • 6 replies
  • 11 likes
  • Security
  • 11346 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515760 Views
  • 986 replies
  • 113 likes
  • Account
  • 515760 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125960 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125960 Views
  • 74 replies
  • 12 likes

Issues with account

Hi, I've recently got this issue with my spotify, there are 3 issues at the moment, which are a) I can not find my own spotify which was connected to my facebook. b) If i log on to my gfs spotify it comes up with my name/facebook picture. c) If I log...

  • Newbie
  • Hi, I've recently got this issue with my spotify, there are 3 issues at the moment, which are a) I can not find my own spotify which was connected to my facebook. b) If i log on to my gfs spotify...
  • Peter__
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 253 Views
  • 1 replies
  • 0 likes

Cancelled trial was billed anyway upon expiration of trial date

I cancelled my 30 day trial through Spotify, however I was charged for another month anyway.I want this to be refunded and can not find a contact email address anywhere on your site.

  • Newbie
  • I cancelled my 30 day trial through Spotify, however I was charged for another month anyway. I want this to be refunded and can not find a contact email address anywhere on your site.   &...
  • user-removed
  • Not applicable
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Free 12month Subscription with TELECOM New Zealand

hey so telecom nz has launched a promotion etc i qualify for it... when i tried to sign up for it i kept encountering errors [ due to my connection] next day it says i have already claimed it with this account but it has not updated..[this was a week...

  • Casual Listener
  • hey so telecom nz has launched a promotion etc i qualify for it...   when i tried to sign up for it i kept encountering errors [ due to my connection]   next day   it says ...
  • user-removed
  • Not applicable
  • 937 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 937 Views
  • 5 replies
  • 0 likes

Was in process of cancelling my account and but was charged while on the cancellation screen.

As good as a service as spotify is, I unfortunately use a large number of devices (i.e. greater than three allowed) and this has made it problematic. My premium account was due to renew today, but while I was in the process of actually cancelling the...

  • Newbie
  • As good as a service as spotify is, I unfortunately use a large number of devices (i.e. greater than three allowed) and this has made it problematic.   My premium account was due to renew to...
  • user-removed
  • Not applicable
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Solved!! "Discover" forgot my listening history

I've been a premium member for a couple of years, and had been using Spotify on my PC and iPhone without any problems. Recently (maybe the start of 2014), it's like the "Discover" tab forgot everything I ever listened to. It only gives me useless rec...

  • Casual Listener
  • I've been a premium member for a couple of years, and had been using Spotify on my PC and iPhone without any problems. Recently (maybe the start of 2014), it's like the "Discover" tab forgot everythi...
  • user-removed
  • Not applicable
  • 1609 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 1609 Views
  • 4 replies
  • 0 likes

Spotify premium account not working

I have been with spotify premium for over 6 months however over the past week I have only been able to get the normal spotify access and not been able to play songs without being on shuffle. Could you please help? Lewis

  • Newbie
  • I have been with spotify premium for over 6 months however over the past week I have only been able to get the normal spotify access and not been able to play songs without being on shuffle. Could yo...
  • user-removed
  • Not applicable
  • 854 Views
  • 1 replies
  • 0 likes
  • 854 Views
  • 1 replies
  • 0 likes

Trying to get premium and can only get the free version.

Hello, I'm trying to upgrade my account to premium but I will only get the free 30 days trial with the ads, even though I got an email saying "At the end of the free trial the payment card you provide will automatically becharged the Spotify Premium ...

  • Regular
  • Hello, I'm trying to upgrade my account to premium but I will only get the free 30 days trial with the ads, even though I got an email saying "At the end of the free trial the payment card you prov...
  • Peter__
  • Community Legend
  • 945 Views
  • 13 replies
  • 0 likes
  • 945 Views
  • 13 replies
  • 0 likes

Solved!! Cannot change email address / delete account without Facebook account

Some time ago I had a Spotify account through Facebook. Now I don't have a Facebook account anymore, cancelled my subscription with Spotify and then I opened a new Spotify account with a different email address. Now I want to use my old email address...

  • Casual Listener
  • Some time ago I had a Spotify  account through Facebook. Now I don't have a Facebook account anymore, cancelled my subscription with Spotify and then I opened a new Spotify account with a differ...
  • Sxyh
  • Casual Listener
  • 699 Views
  • 2 replies
  • 0 likes
  • 699 Views
  • 2 replies
  • 0 likes

Cannont login..

Yo.. still need help.. and i was sending like tousands of emails.. no1 helped me out so i write again here.. my facebook got deleted and i cant login in site to get access in spotify (program).. jhelp!!

  • Regular
  • Yo.. still need help.. and i was sending like tousands of emails.. no1 helped me out so i write again here.. my facebook got deleted and i cant login in site to get access in spotify (program).. jhel...
  • Greg
  • Roadie
  • 553 Views
  • 6 replies
  • 0 likes
  • Login
  • 553 Views
  • 6 replies
  • 0 likes

Solved!! Account Name?

So I wanted to link a friend of mine to my Spotify profile using the URI but it's hard to do that when your account name is impossible to remember. Because I signed up through Facebook, I never got a say in what my account name was and I'm stuck with...

  • Regular
  • So I wanted to link a friend of mine to my Spotify profile using the URI but it's hard to do that when your account name is impossible to remember. Because I signed up through Facebook, I never got a...
  • Peter__
  • Community Legend
  • 1448 Views
  • 6 replies
  • 0 likes
  • Account
  • 1448 Views
  • 6 replies
  • 0 likes

Date first payment due.

I have just upgraded to Unlimited. When will the first paymetn be taken from my account?

  • Music Fan
  • I have just upgraded to Unlimited. When will the first paymetn be taken from my account?
  • ofwolfandman
  • Music Fan
  • 1377 Views
  • 2 replies
  • 0 likes
  • 1377 Views
  • 2 replies
  • 0 likes

Cant add a subscription plan

Hello. I currently live in Bulgaria but my credit cards are from Turkey. When I try to upgrade my account, system doesnt let me. If I try to add my Paypal account I get this message: ''Sorry, we couldn't process your order. This may be a result of yo...

  • Casual Listener
  • Hello. I currently live in Bulgaria but my credit cards are from Turkey. When I try to upgrade my account, system doesnt let me. If I try to add my Paypal account I get this message: ''Sorry, we coul...
  • Peter__
  • Community Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 341 Views
  • 3 replies
  • 0 likes

Force Logout

I'm wondering if it's possible to force a logout for all connected devices? I've changed my password but the existing connections don't seem to be affected.

  • Casual Listener
  • I'm wondering if it's possible to force a logout for all connected devices?  I've changed my password but the existing connections don't seem to be affected.
  • Peter__
  • Community Legend
  • 466 Views
  • 3 replies
  • 0 likes
  • 466 Views
  • 3 replies
  • 0 likes

Force Logout?

Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. I've changed password, but it doesn't help. Should I ju...

  • Newbie
  • Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. &n...
  • Peter__
  • Community Legend
  • 713 Views
  • 4 replies
  • 0 likes
  • 713 Views
  • 4 replies
  • 0 likes

Log off

Please log my account off on all the devices it's on. Someone is using my account and I want to get back on with only my phone.

  • Casual Listener
  • Please log my account off on all the devices it's on. Someone is using my account and I want to get back on with only my phone.
  • Peter__
  • Community Legend
  • 373 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 373 Views
  • 2 replies
  • 0 likes

Premium

Spotify won't let me purchase premium, keeps saying that the transaction "failed". I have money in my debit account so I see no reason why this should be happening. I've tried multiplke times now.

  • Newbie
  • Spotify won't let me purchase premium, keeps saying that the transaction "failed". I have money in my debit account so I see no reason why this should be happening. I've tried multiplke times now.
  • Peter__
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Track quality

I've wanted to check out the track quality @ spotify and i'm a bit confused. "High Quality"was supposed to be equivalent to 320kbps, but it sounds more like 128kbps. I've purchased a file @ beatport and it sounds badass compared to the spotify qualit...

  • Casual Listener
  • I've wanted to check out the track quality @ spotify and i'm a bit confused. "High Quality"was supposed to be equivalent to 320kbps, but it sounds more like 128kbps. I've purchased a file @ beatport ...
  • Peter__
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Premium stops 4 days to early again and again

hi, i got a email on 11th march with the announcements that my subscription was about to epicure at 18 march Now i login on 14 march on my spotify, and this message standby This is like the 10th time i have this, before i won't blame it on you guys B...

  • Casual Listener
  • hi, i got a email on 11th march with the announcements that my subscription was about to epicure at 18 march  Now i login on 14 march on my spotify, and this message standby    T...
  • Peter__
  • Community Legend
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

I dont want to log in through facebook

Hi there, I've been having a look through community posts and solutions etc but im just not getting anywhere... I have always logged in through facebook and now I would like to log in manually with a user name and password... I need to reset my passw...

  • Casual Listener
  • Hi there, I've been having a look through community posts and solutions etc but im just not getting anywhere...   I have always logged in through facebook and now I would like to log in ma...
  • jewelsice
  • Casual Listener
  • 1019 Views
  • 4 replies
  • 0 likes
  • 1019 Views
  • 4 replies
  • 0 likes

Spotify Connect on Sonos devices

Hi folks! When will Spotify Connect be implemented on Sonso-system? To use spotify with the sonos-app is too hard.

  • Casual Listener
  • Hi folks! When will Spotify Connect be implemented on Sonso-system? To use spotify with the sonos-app is too hard.
  • christian999
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • Premium
  • 315 Views
  • 2 replies
  • 0 likes