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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 331 Views
  • 0 replies
  • 6 likes
  • Security
  • 331 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436853 Views
  • 971 replies
  • 108 likes
  • Account
  • 436853 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194240 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194240 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106457 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106457 Views
  • 70 replies
  • 11 likes

Falha no pagamento Nubank

PlanFree/PremiumCountryBrazilDevice(iPhone 6 SE)Operating System(iOS 12) My Question or IssueNao consigo comprar o plano premium pq esta dando falha na hora de processar o pagamento.

  • Casual Listener
  • Plan Free/Premium Country Brazil Device (iPhone 6 SE) Operating System (iOS 12)   My Question or Issue Nao consigo comprar o plano premium pq esta dando falha na hora de processar o pa...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 497 Views
  • 1 replies
  • 1 likes

Google home mini

I'm trying to claim my Google home mini, but when I try to link to my google account, it keeps trying to link the the wrong gmail account. My student account doesnt allow Google pay permissions, but my personal one does, but the webpage does not allo...

  • Visitor
  • I'm trying to claim my Google home mini, but when I try to link to my google account, it keeps trying to link the the wrong gmail account. My student account doesnt allow Google pay permissions, but ...
  • Billy-J
  • Spotify Star
  • 930 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 930 Views
  • 1 replies
  • 0 likes

Account name

Hello. I just created account but it gave me this stupid name instead: efji79jtn9k620qxt4amy11o4. I was just finding my favourite artists for like 2 hours so I don't really want to create a new account and do it again. I even tried to create a new on...

  • Visitor
  • Hello. I just created account but it gave me this stupid name instead: efji79jtn9k620qxt4amy11o4. I was just finding my favourite artists for like 2 hours so I don't really want to create a new accou...
  • Emilia_8
  • Community Legend
  • 671 Views
  • 4 replies
  • 0 likes
  • Account
  • 671 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story will open the camera instead of the story editor (2)

Plan Premium Country Turkey Device Xiaomi Mi 9 SE Operating System Android Pie My Question or Issue Sharing on Instagram Stories doesn't work. When I click on the "Instagram Hikayeler" (Instagram Stories) It leads me here and nothing happens.

Screenshot_2019-12-13-01-44-07-698_com.spotify.music.jpg Screenshot_2019-12-13-01-44-14-077_com.instagram.android.jpg
  • Casual Listener
  • Plan Premium Country Turkey Device Xiaomi Mi 9 SE Operating System Android Pie   My Question or Issue Sharing on Instagram Stories doesn't work.   When I click ...
  • Peter
  • Spotify Legend
  • 4720 Views
  • 13 replies
  • 10 likes
  • Android
  • 4720 Views
  • 13 replies
  • 10 likes

Hulu Issues

I activated Hulu to my Spotify account about 6 months ago, maybe longer. I have had Premium for a while. I noticed I was not able to log into Hulu anymore. I checked my account and noticed somebody had hacked into my account and changed my plan to a ...

  • Visitor
  • I activated Hulu to my Spotify account about 6 months ago, maybe longer. I have had Premium for a while. I noticed I was not able to log into Hulu anymore. I checked my account and noticed somebody h...
  • Billy-J
  • Spotify Star
  • 893 Views
  • 1 replies
  • 0 likes
  • 893 Views
  • 1 replies
  • 0 likes

Charged twice. Then account disabled after chargeback

I was charged twice by Spotify for the same month. The strange thing is, I recently lost my credit card and had it replaced. I did NOT update my payment information in Spotify so I was surprised to see a bill for two charges show up on my new credit ...

  • Visitor
  • I was charged twice by Spotify for the same month. The strange thing is, I recently lost my credit card and had it replaced. I did NOT update my payment information in Spotify so I was surprised to s...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Lost playlists

after changing my credit card for premium payment, my whole account went blank like it’s brand new ! I also disconected from facebook. I’ve lost everything, years of playlists and savings.... tried everything to log in and re install the app on iphon...

  • Casual Listener
  • after changing my credit card for premium payment, my whole account went blank like it’s brand new ! I also disconected from facebook.  I’ve lost everything, years of playlists and savings.... ...
  • Brunelicia
  • Community Legend
  • 1210 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1210 Views
  • 3 replies
  • 0 likes

Solved!! Change name? (not username)

PlanPremiumCountryU.S. DevicelaptopOperating Systemwindows 10 My Question or IssueI recently changed my name on facebook and would like to have that new name on spotify too. I thought they were connected, so my spotify name would just update, but it ...

  • Newbie
  • Plan Premium Country U.S.   Device laptop Operating System windows 10   My Question or Issue I recently changed my name on facebook and would like to have that new name on spotif...
  • Emilia_8
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
  • 463 Views
  • 1 replies
  • 0 likes

Artist name change questions

I asked my distributor, and asked if it is possible they said yes, all I need to do is to request for a name change and take down all my releases however they said there is no guarantee whether the streams will retain. Will Spotify retain my streams ...

  • Visitor
  • I asked my distributor, and asked if it is possible they said yes, all I need to do is to request for a name change and take down all my releases however they said there is no guarantee whether the s...
  • OneByBoo
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 405 Views
  • 1 replies
  • 0 likes

Solved!! [Artist] No song found in "Songs" tab, just only "Releases" shows

PlanFreeCountryVietnamDeviceMacbook Pro late 2016Operating SystemMacOS Dear everyone, I have released my very first song on Spotify, however I don't see any song in "Songs" tab on the artist dashboard (for e.g. https://artists.spotify.com/c/artist/.....

  • Newbie
  • Plan Free Country Vietnam Device Macbook Pro late 2016 Operating System MacOS   Dear everyone,   I have released my very first song on Spotify, however I don't see any song in "S...
  • Luan
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • Other
  • 523 Views
  • 1 replies
  • 0 likes

Solved!! Display Name not showing up anywhere

PlanFreeCountryMalaysiaDeviceHuawei P20 ProOperating SystemAndroid 9 My Question or IssueAfter choosing a display name during account creation, it does not show up anywhere. My "Profile" shows the random alphanumeric username, and my playlists also u...

  • Casual Listener
  • Plan Free Country Malaysia Device Huawei P20 Pro Operating System Android 9   My Question or Issue After choosing a display name during account creation, it does not show up anywhere. ...
  • Emilia_8
  • Community Legend
  • 2772 Views
  • 3 replies
  • 0 likes
  • Account
  • 2772 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently Played Artists isn't updating

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 13.3 My Question or IssueMy Recently Played Artists feature hasn't updated in a few weeks.

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 13.3   My Question or Issue My Recently Played Artists feature hasn't updated in a few weeks.
  • Guido
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Premium
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Strange Activity on Account

PlanPremium (Family plan)CountryUSDeviceLG K30, PC, Laptop and PS4Operating SystemWindows 10 and Android My Question or IssueSo I got a problem, I know someone that isn't me is using my account. I also don't know who this person is, which makes this ...

  • Visitor
  • Plan Premium (Family plan) Country US Device LG K30, PC, Laptop and PS4 Operating System Windows 10 and Android   My Question or Issue So I got a problem, I know someone that isn't me ...
  • Emilia_8
  • Community Legend
  • 571 Views
  • 1 replies
  • 1 likes
  • Account
  • 571 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium has stopped even thought I have a 1 year subscription

Plan PremiumCountry IrelandDevice iPhone 8Operating System iOS 13My Question or IssueI have a 1 year subscription for Premium which is up to March 2020. Today my family plan seems to have reverted to free for all the members. I can see the receipt in...

  • Visitor
  • Plan Premium Country  Ireland Device iPhone 8 Operating System iOS 13 My Question or Issue I have a 1 year subscription for Premium which is up to March 2020. Today my family...
  • Katerina
  • Spotify Legend
  • 751 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 751 Views
  • 2 replies
  • 0 likes

Downloaded albums in my library no longer show as downloaded

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I go to My Library, all my albums are listed but are no longer shown as downloaded. I of...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • Emilia_8
  • Community Legend
  • 494 Views
  • 3 replies
  • 0 likes
  • Premium
  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error when trying to activate Hulu

Hello I have the Spotify Premium with Hulu plan. When I try to activate my Hulu it says page not found. I am unable to link them together. I have a 2018 Macbook Pro using Google Chrome latest browser. I have tried clearing the cache, cookies and also...

  • Casual Listener
  • Hello   I have the Spotify Premium with Hulu plan. When I try to activate my Hulu it says page not found. I am unable to link them together.   I have a 2018 Macbook Pro using Google Chr...
  • Katerina
  • Spotify Legend
  • 989 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 989 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution "sorry we could not load friends to follow" error

Plan - PremiumCountry - US Device: Macbook Air 2017 Operating System: MacOS Mojave My Question or Issue: I keep getting the following error (sorry we could not load friends to follow) when trying to find facebook friends. My Spotify account is indeed...

  • Casual Listener
  • Plan - Premium Country - US   Device: Macbook Air 2017  Operating System: MacOS Mojave   My Question or Issue:   I keep getting the following error (sorry we cou...
  • Katerina
  • Spotify Legend
  • 4377 Views
  • 5 replies
  • 2 likes
  • Account
    Other
    Premium
  • 4377 Views
  • 5 replies
  • 2 likes

trouble resetting password and creating a new account with the same email account

So I couldn't remember my password so I tried to reset my password. However, upon submitting my email address, it says "The username or email you provided is not associated with an active Spotify account." even though i know it is linked to a spotify...

  • Visitor
  • So I couldn't remember my password so I tried to reset my password. However, upon submitting my email address, it says "The username or email you provided is not associated with an active Spotify acc...
  • OneByBoo
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 489 Views
  • 1 replies
  • 0 likes

SheerID did not verify successfully but I cannot redeem offer again (Student Plan)

PlanStudentCountrySingaporeDevicePCOperating SystemWindows 10 My Question or IssueI tried to verify my Student ID through SheerID, but there was a posting issue with the web servers on SheerID, so the connection timed out. I now cannot try again as w...

  • Visitor
  • Plan Student Country Singapore Device PC Operating System Windows 10   My Question or Issue I tried to verify my Student ID through SheerID, but there was a posting issue with the web ...
  • Luan
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 784 Views
  • 1 replies
  • 0 likes