Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88930 Views

9 replies

2 likes

Account
Login
  • 88930 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759083 Views

18 replies

29 likes

  • 759083 Views
  • 18 replies
  • 29 likes

Can't Log into Spotify for Windows Desktop but OK for Web Player

So... I'm logged into Spotify's Web Player via Facebook BUT for some reason I'm not provided the Facebook prompt when logging into the Windows desktop client. Help me understand what I'm doing wrong here as I uninstalled Spotify not once, but twice w...

Casual Listener

So... I'm logged into Spotify's Web Player via Facebook BUT for some reason I'm not provided the Facebook prompt when logging into the Windows desktop client. Help me understand what I'm doing wrong ...

franco11690

Newbie

6800 Views

21 replies

0 likes

Login
  • 6800 Views
  • 21 replies
  • 0 likes

Total plays count of my own songs was deleted

Hi Spotify, I am a musician and I have this screenshot back from September where you can see my song total plays. 240 724 total plays, that's great, but after I asked my digital distributor why this is not appearing in my royalties statements now I s...

Casual Listener

Hi Spotify, I am a musician and I have this screenshot back from September where you can see my song total plays.   240 724 total plays, that's great, but after I asked my digital dis...

MikeyB

Community Legend

519 Views

3 replies

0 likes

Other
  • 519 Views
  • 3 replies
  • 0 likes

Can't use my debit card on Spotify

First, sorry for my bad english. I'm not so good. Hi. I'm Peruvian and I really fall in love since Spotify opened his service for Perú. So, when my 2 premium days gone, I tried to use Free Premium but when I put my debit card the system show me error...

Casual Listener

First, sorry for my bad english. I'm not so good.   Hi. I'm Peruvian and I really fall in love since Spotify opened his service for Perú. So, when my 2 premium days gone, I tried to use Free...

Joe

Community Legend

6598 Views

5 replies

0 likes

  • 6598 Views
  • 5 replies
  • 0 likes

playlist

I can't see my playlist on my computer.

Newbie

I can't see my playlist on my computer.

Peter__

Community Legend

265 Views

3 replies

0 likes

  • 265 Views
  • 3 replies
  • 0 likes

Solved!! vouchers / ecards

If I get a Spotify ecard or voucher whilst I am already a premium member, how does that work? eg. can I add credit or "top up" my account instead of my cred card being charged each month until the credit runs out?

Visitor

If I get a Spotify ecard or voucher whilst I am already a premium member, how does that work?  eg. can I add credit or "top up" my account instead of my cred card being charged each month until ...

MikeyB

Community Legend

595 Views

3 replies

0 likes

Other
Premium
Subscription
  • 595 Views
  • 3 replies
  • 0 likes

404 error when trying to upgrade to free trial

Hi, When I click continue from this page [https://www.spotify.com/uk/purchase/product/premium/?free_trial=1] I get a 404 error. This happens no matter what payment plan I select. Please help!

Visitor

Hi,   When I click continue from this page [https://www.spotify.com/uk/purchase/product/premium/?free_trial=1] I get a 404 error.   This happens no matter what payment plan I select...

Peter__

Community Legend

843 Views

4 replies

0 likes

Account
Premium
Subscription
  • 843 Views
  • 4 replies
  • 0 likes

Solved!! Cannot change my e-mail address to my current account @ Gmail

Hi, In the past I used my e-mail address @ Gmail to create a profile through Facebook. I don't use Facebook anymore and want the gmail adress linked to my current account: Tom620. How can this be done? Tom620

Casual Listener

Hi,   In the past I used my e-mail address @ Gmail to create a profile through Facebook. I don't use Facebook anymore and want the gmail adress linked to my current account: Tom620.  Ho...

Tom620

Casual Listener

635 Views

4 replies

0 likes

  • 635 Views
  • 4 replies
  • 0 likes

Solved!! Unlimited, hearing ads now!

I downgraded my account from Premium to Unlimited, now I am hearing ads. I logged out and back in and that didn't resolve it. My credit card and account confirmed I am paid and on the unlimited plan. Any other suggestions?

Casual Listener

I downgraded my account from Premium to Unlimited, now I am hearing ads. I logged out and back in and that didn't resolve it. My credit card and account confirmed I am paid and on the unlimited plan....

totallyaddicted

Casual Listener

3706 Views

26 replies

0 likes

Subscription
  • 3706 Views
  • 26 replies
  • 0 likes

There is now only shuffle option for free users & I can only change songs 6 times an hour!!!! WTF!

The title said it all. I'm a long time spotify user. I have gotten many people into spotify. Now I pay for it, most of the time but coming up to Christmas it's not as easy. But I still manage to use it, which is why I like did spotify so much. But no...

Casual Listener

The title said it all. I'm a long time spotify user. I have gotten many people into spotify. Now I pay for it, most of the time but coming up to Christmas it's not as easy. But I still manage to use ...

Viking21211

Newbie

43693 Views

30 replies

21 likes

  • 43693 Views
  • 30 replies
  • 21 likes

Premium

I´m sick of having the touble with paying every month.. fix it!! I get message that the renewal does´nt work for a week then my premium go away. Try to renew it and theres still a card-issue!! but when i delete the card and put in the same **bleep** ...

Casual Listener

I´m sick of having the touble with paying every month.. fix it!! I get message that the renewal does´nt work for a week then my premium go away. Try to renew it and theres still a card-issue!! but ...

bullet77

Casual Listener

233 Views

2 replies

0 likes

Account
Premium
Subscription
  • 233 Views
  • 2 replies
  • 0 likes

Spotify suddenly playing wrong song

I'd previously added the album Sci-Fi Lo-Fi Vol. 3 as a playlist. The album contains the track Ulrich Schanuss - On My Own (Robin Guthrie Remix). I just revisited that album and found that when I play that track, it plays the _original_ mix of the so...

Casual Listener

I'd previously added the album Sci-Fi Lo-Fi Vol. 3 as a playlist. The album contains the track Ulrich Schanuss - On My Own (Robin Guthrie Remix).   I just revisited that album and found that...

Taylor

Community Legend

253 Views

1 replies

0 likes

Other
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Use Spotify Preminum

Hi, I travel very oftten. When I was in US I used Spotify and I loved it. Now I am in Asia for work and it seems I can't use the freee service. Can I upgrade to premium version and pay by non-US paypal or credit/debit card? Thanks very much

Newbie

Hi, I travel very oftten. When I was in US I used Spotify and I loved it. Now I am in Asia for work and it seems I can't use the freee service. Can I upgrade to premium version and pay by non-US...

Peter__

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 30 day free trial not working

Good Morning! I have tried a few times over the last few days to sign up for the 30 day trial of Premium and I keep getting a 404 error on my computer and on my phone saying the webpage doesn't exist. I just cancelled XM. LOL. Spotify, please take my...

Casual Listener

Good Morning! I have tried a few times over the last few days to sign up for the 30 day trial of Premium and I keep getting a 404 error on my computer and on my phone saying the webpage doesn't exist...

tanner1976

Casual Listener

1500 Views

15 replies

0 likes

Account
Free
Premium
Subscription
  • 1500 Views
  • 15 replies
  • 0 likes

Solved!! Gift cards

I purchased three gift cards, one of these is a single month. I canceled and asked for a refund. Then I bought a new gift of six months, and all is well. After that I was not able to make more purchases. My bank card is in place, but every time I try...

Newbie

I purchased three gift cards, one of these is a single month. I canceled and asked for a refund. Then I bought a new gift of six months, and all is well. After that I was not able to make more purcha...

user-removed

Not applicable

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Buying gift cards fails without good reason

Hi. I am buing spotify subscriptions to 11 customers of ours. I did 3 but on the fourth it suddenly fails without any reasonable error message ("Oops! Something went wrong, please try again or check out our help area" is NOT a reasonable error messag...

Newbie

Hi. I am buing spotify subscriptions to 11 customers of ours. I did 3 but on the fourth it suddenly fails without any reasonable error message ("Oops! Something went wrong, please try again or check ...

Peter__

Community Legend

327 Views

2 replies

0 likes

Account
  • 327 Views
  • 2 replies
  • 0 likes

Account problem!

Hi! Yesterday in school i logged in to spotify but everything was changed, playlist i created have dissapeared, my profile is also wrong it is my username but not via facebook, also there are playlist i had a long time ago, its almost like my acc jum...

Newbie

Hi! Yesterday in school i logged in to spotify but everything was changed, playlist i created have dissapeared, my profile is also wrong it is my username but not via facebook, also there are playlis...

user-removed

Not applicable

294 Views

2 replies

0 likes

  • 294 Views
  • 2 replies
  • 0 likes

Solved!! Changing payments from monthly to yearly

Using premium... want to change from monthly to yearly payments.

Casual Listener

Using premium... want to change from monthly to yearly payments.

meatshake

Newbie

121020 Views

19 replies

4 likes

Subscription
  • 121020 Views
  • 19 replies
  • 4 likes

Deactivated Facebook Just Wondering If I'll Still Be Charged For Premium

As the topic says, I deactivated my Facebook and then reactivated it to remove the Spotify app from it, but forgot to cancel my premium subscription before doing so. Getting the Spotify app again didn't link me back to my Premium account, and now I'm...

Newbie

As the topic says, I deactivated my Facebook and then reactivated it to remove the Spotify app from it, but forgot to cancel my premium subscription before doing so. Getting the Spotify app again did...

Jamie

Spotify Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Spotify thinks I am a new user.

I have an premium account. I logged in with my email instead of my Facebook account. Spotify then created a new account thinking I was new. I try logging in with my Facebook account, but Spotify insists on now associating me with the "new" account in...

Visitor

I have an premium account. I logged in with my email instead of my Facebook account. Spotify then created a new account thinking I was new. I try logging in with my Facebook account, but Spotify insi...

Joe

Community Legend

270 Views

3 replies

0 likes

  • 270 Views
  • 3 replies
  • 0 likes