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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75512 Views

26 replies

0 likes

  • 75512 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92929 Views

9 replies

2 likes

Account
Login
  • 92929 Views
  • 9 replies
  • 2 likes

False advertising about cost of Premium

What's the deal with the bull**bleep** false advertising about how much it costs to get Premium on Spotify main page? It says clearly that you get eithre the Free version or the Premium version, which costs $6.99 per month. Being a good Spotify custo...

Newbie

What's the deal with the bull**bleep** false advertising about how much it costs to get Premium on Spotify main page? It says clearly that you get eithre the Free version or the Premium version, whic...

Joe

Community Legend

414 Views

2 replies

0 likes

  • 414 Views
  • 2 replies
  • 0 likes

E-card purchasing bug in Firefox

Hi! I would like to report a likely bug. I managed to successfully purchase a Spotify e-card in Google Chrome. However, before that, I attempted to do so unsuccessfully in Mozilla Firefox. After filling in the e-card form (at https://www.spotify.com/...

Casual Listener

Hi! I would like to report a likely bug.   I managed to successfully purchase a Spotify e-card in Google Chrome. However, before that, I attempted to do so unsuccessfully in Mozilla Fire...

kvib

Casual Listener

661 Views

5 replies

0 likes

Other
Premium
  • 661 Views
  • 5 replies
  • 0 likes

Solved!! Upgrading to Spotify Premium - in Switzerland with US credit card

Hi, 1) I am trying to upgrade from the free version of Spotify to Spotify Premium. However, every link I click on redirects to this page: https://www.spotify.com/us/#premium From here, I can only click on "Try Premium" and then I am informed that I a...

Casual Listener

Hi,   1)   I am trying to upgrade from the free version of Spotify to Spotify Premium. However, every link I click on redirects to this page: https://www.spotify.com/us/#premium Fro...

Peter__

Community Legend

1176 Views

7 replies

0 likes

Account
Premium
Subscription
  • 1176 Views
  • 7 replies
  • 0 likes

logging in

my ex girlfriend set up the account and it is tied into her facebook, but it is connected to my debit card and email. i need to gain access to log and change the password and log in info or i will need to dispute the charge on my card with the mercha...

Casual Listener

my ex girlfriend set up the account and it is tied into her facebook, but it is connected to my debit card and email.  i need to gain access to log and change the password and log in info or i w...

Peter__

Community Legend

1052 Views

9 replies

0 likes

  • 1052 Views
  • 9 replies
  • 0 likes

Johnny Burnette - It's late. Only one minute?

Why is that song only available for one minute? Please put the whole song like the rest of the album.

Newbie

Why is that song only available for one minute? Please put the whole song like the rest of the album.

Peter__

Community Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Cant buy 3for1 with giftcard

i want to buy 3for1 premium with a 10€ giftcard but when i enter the code it says that the code doesnt fit with the product i chose (eg premium code for spotify unlimited) but it is a premium code and a premium product. so why cant i buy it?

Newbie

i want to buy 3for1 premium with a 10€ giftcard but when i enter the code it says that the code doesnt fit with the product i chose (eg premium code for spotify unlimited) but it is a premium code an...

Peter__

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Please fix the bug!

Greetings, What's profile spotify.es try get birthdate Month: 6 Day: 7 Year: 2001 And having said that devo least 12 years. Well I have 12!!Please fix the bug!

Newbie

  Greetings, What's profile spotify.es try get birthdate Month: 6 Day: 7 Year: 2001 And having said that devo least 12 years. Well I have 12!! Please fix the bug!

Peter__

Community Legend

267 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 267 Views
  • 1 replies
  • 0 likes

Unable to change my country?

Hi there! I was an exchange student in the UK a few months back and made a spotify account there. When I got back home in Bulgaria, I tried to log in but i got the message that ''my country doesn't match blah blah" . So I went on the site and tried t...

Newbie

Hi there! I was an exchange student in the UK a few months back and made a spotify account there. When I got back home in Bulgaria, I tried to log in but i got the message that ''my country doesn't m...

Peter__

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally Sent Premium To Someone Else

Hi,This is my first time here. Looking for some help.I got a spotify premium gift for Christmas... A 6 month subscription.I was trying to activate the subscription on my phone. I typed in the code I recieved, and hit "sign in with Facebook".This is t...

Casual Listener

Hi, This is my first time here. Looking for some help. I got a spotify premium gift for Christmas... A 6 month subscription. I was trying to activate the subscription on my phone. I typed in t...

rachaelp

Casual Listener

679 Views

2 replies

0 likes

  • 679 Views
  • 2 replies
  • 0 likes

VAR ÄR FELET.......

VAR ÄR FELET....... för TELEFONEN säger att jag bara har free spotify.fast jag betalar för premium?JAG hålt på med det är fÖR UT.FÖRET tag sen igen:(

Casual Listener

VAR ÄR FELET....... för TELEFONEN säger att jag bara har free spotify.fast jag betalar för premium?JAG hålt på med det är fÖR UT.FÖRET tag sen igen:(

user-removed

Not applicable

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Cancelled Subscription, Still Charged.

I signed up for a free trial and still got charged. Still within my 30 days. Please advise. thank you.

Newbie

I signed up for a free trial and still got charged. Still within my 30 days.  Please advise. thank you.

user-removed

Not applicable

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Question abouy refund

Hey i signed up for a free trial and cancelled the subscription immediately. I logged into bank and saw that they have taken 99sek from my account. I wonder if its possible i make a refund? I dont want to use the account if i have to pay for a trial....

Newbie

Hey i signed up for a free trial and cancelled the subscription immediately. I logged into bank and saw that they have taken 99sek from my account. I wonder if its possible i make a refund? I dont wa...

user-removed

Not applicable

336 Views

2 replies

0 likes

Subscription
  • 336 Views
  • 2 replies
  • 0 likes

My spotify got hacked, i did send in an report of it, but never got any response back!

Hey. My spotify account was hacked for a while ago, i sent in a ticket the day i found it out, but never got an response back.I have all of the receipts and can provide any info.The username: Felsin Contact me on email: @hotmail.com Hate that you guy...

Casual Listener

Hey. My spotify account was hacked for a while ago, i sent in a ticket the day i found it out, but never got an response back. I have all of the receipts and can provide any info. The username: Fel...

Peter__

Community Legend

672 Views

6 replies

0 likes

Account
Other
Security
  • 672 Views
  • 6 replies
  • 0 likes

Solved!! Follower notifications and 'listening to' not updated

I have an artist account and since Spotfiy launched in Hungary and I changed my country location two weeks ago, the notifications about new followers stopped and I don't get any emails either, and no songs/artists I listened to showed up on my feed o...

Newbie

I have an artist account and since Spotfiy launched in Hungary  and I changed my country location two weeks ago, the notifications about new followers stopped and I don't get any emails either, ...

Peter__

Community Legend

932 Views

1 replies

0 likes

Account
  • 932 Views
  • 1 replies
  • 0 likes

Hi I can't seem to login into the spotify website its wrong user name and password but its not

Hi can anyone help I can't seem to login to the website its saying wrong username and password but its not cause its works on my computer and phone OK please help!!!! As plus I login with facebook so its my username and password from that but then on...

Regular

Hi can anyone help I can't seem to login to the website its saying wrong username and password but its not cause its works on my computer and phone OK please help!!!!    As plus I login...

heathergilchris

Regular

390 Views

2 replies

0 likes

Account
  • 390 Views
  • 2 replies
  • 0 likes

AHHHHHHHHH Can't login nothing makes sense!!

AHHH MY GOD. Can't login on my mobile none of my passwords work or usernames work. It says login with your email or user name yet it says you cant use @ in your email WTF! It says error try use our.... Cheers no other info there. What is this so frus...

Visitor

AHHH MY GOD. Can't login on my mobile none of my passwords work or usernames work.  It says login with your email or user name yet it says you cant use @ in your email WTF! It says error try use...

Sam

Spotify

358 Views

3 replies

0 likes

Free
Security
Subscription
Unlimited
  • 358 Views
  • 3 replies
  • 0 likes

Solved!! Unable to purchase Premium

My subscription expired and Im trying to resubscribe but getting this message... "It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time."...

Newbie

My subscription expired and Im trying to resubscribe but getting this message...   "It appears that you've already been a premium user and this trial is only valid for new users. If you'd li...

Lawson_J

Casual Listener

845 Views

4 replies

0 likes

  • 845 Views
  • 4 replies
  • 0 likes

Premium account setup help needed

It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time.I just was about to purchase a Premium account on spotify but After i wanted to Pay...

Casual Listener

It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time. I just was about to purchase a...

Lawson_J

Casual Listener

386 Views

2 replies

0 likes

Premium
  • 386 Views
  • 2 replies
  • 0 likes

Music Library Shrunk Dramatically

I noticed today that the Spotify web player no longer used 'Likes' and that I had to star everything instead. That would have been fine if it hadn't deleted all the songs in my playlist that I had liked. My music list that once comprised hundreds of ...

Casual Listener

I noticed today that the Spotify web player no longer used 'Likes' and that I had to star everything instead. That would have been fine if it hadn't deleted all the songs in my playlist tha...

SoulBeaverIsTak

Casual Listener

584 Views

2 replies

0 likes

Premium
  • 584 Views
  • 2 replies
  • 0 likes