Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406299 Views
  • 958 replies
  • 107 likes
  • Account
  • 406299 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176024 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176024 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100029 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100029 Views
  • 68 replies
  • 10 likes

Spotify kicked me off and now when i sign in im a free user and playlists all gone

I've had spotify for a long time and it always worked. Just 2 weeks ago I got premium and everything worked. Today, I go to log on and it says i need to connect to fb and im a free user and all my playlists are gone. Does anyone know what happened? I...

  • Visitor
  • I've had spotify for a long time and it always worked. Just 2 weeks ago I got premium and everything worked. Today, I go to log on and it says i need to connect to fb and im a free user and all my pl...
  • Peter__
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Deleting an account

I would like to Delete my Spotify account as i never use it and my 30 days free trial ends tomorrow.

  • Casual Listener
  • I would like to Delete my Spotify account as i never use it and my 30 days free trial ends tomorrow. 
  • Peter__
  • Community Legend
  • 259 Views
  • 3 replies
  • 0 likes
  • Account
  • 259 Views
  • 3 replies
  • 0 likes

Got Spotify Premium via Vodafone Red Plan but account is linked to deleted facebook account.

The big problem I'm having now is that the account was linked to my Facebook account which I no longer use and has since been deactivated and deleted. It will no longer let me log on as it seems any account that was linked to FB is governed by FB. I ...

  • Casual Listener
  • The big problem I'm having now is that the account was linked to my Facebook account which I no longer use and has since been deactivated and deleted. It will no longer let me log on as it seems any ...
  • Peter__
  • Community Legend
  • 416 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Unlimited
  • 416 Views
  • 4 replies
  • 0 likes

permium account missing

I have a premium account and everything is missing on mac and Iphone. didn't work to reinstall spotify or playlists???? Help??

  • Visitor
  • I have a premium account and everything is missing on mac and Iphone. didn't work to reinstall spotify or playlists???? Help??  
  • Sam
  • Spotify
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Misspelled password when using disposable email

Hello! I wanted to try out spotify with the 30-days free premium offer, so I created an account and entered my paypal info in it to receive the trial. I used a 10-minute disposable email because I use my real email for private and work messaging only...

  • Newbie
  • Hello! I wanted to try out spotify with the 30-days free premium offer, so I created an account and entered my paypal info in it to receive the trial. I used a 10-minute disposable email because I us...
  • Peter__
  • Community Legend
  • 983 Views
  • 1 replies
  • 0 likes
  • 983 Views
  • 1 replies
  • 0 likes

Is it possible to renew my premium before the end of my active premium?

Hello. I've premium account valid until 21.02.14 Is it possible to renew my premium before the end my active premium? I've question. If I'll bought code for 1 year, and activate code on my account. I'll lose my remaining month in subscription? Thank ...

  • Composer
  • Hello.   I've premium account valid until 21.02.14 Is it possible to renew my premium before the end my active premium? I've question. If I'll bought code for 1 year, and activate code on ...
  • Peter__
  • Community Legend
  • 605 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 605 Views
  • 1 replies
  • 0 likes

Artist "Chef'Special" can't be found anymore

Hey! A dutch artist named chef'special added his newest album somewhere last week. Since then opening his profile results in an error message: "Artist not fuond. We can't seem to find any music by this artist. Please try another search". Streaming th...

  • Music Fan
  • Hey!   A dutch artist named chef'special added his newest album somewhere last week. Since then opening his profile results in an error message: "Artist not fuond. We can't seem to find any ...
  • Peter__
  • Community Legend
  • 352 Views
  • 4 replies
  • 0 likes
  • Free
    Other
  • 352 Views
  • 4 replies
  • 0 likes

Solved!! Account downgraded / disappeared

Hi, been an unlimited user for well over a year now and today when I turned my laptop on spotify said it had to do an update of sorts and it logged me out. When I logged back in it's saying I'm a basic user and my playlists have also disappeared desp...

  • Casual Listener
  • Hi, been an unlimited user for well over a year now and today when I turned my laptop on spotify said it had to do an update of sorts and it logged me out. When I logged back in it's saying I'm a bas...
  • Peter__
  • Community Legend
  • 739 Views
  • 9 replies
  • 1 likes
  • 739 Views
  • 9 replies
  • 1 likes

Premium doesn't work

I payed for premium about an hour ago, and when I try to play a song it still just plays the shuffle mode..
I've had this account for a while, but didn't pay for a while, so now that I tried to get back my premium it doesn't work. There were no probl...

  • Newbie
  • I payed for premium about an hour ago, and when I try to play a song it still just plays the shuffle mode.. <br>I've had this account for a while, but didn't pay for a while, so now that I trie...
  • Joe
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes

i thought i delete my account and this mooring it charged me

i put the .del at the end of my email address thinking thats how my account would be deleted after reading a forum link and i find out this moring i have been charged and my account has not been deleted

  • Newbie
  • i put the .del at the end of my email address thinking thats how my account would be deleted after reading a forum link and i find out this moring i have been charged and my account has not been dele...
  • Liam
  • Community Legend
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Solved!! How do you remove people from the "What Your Friends Are Listening To" window?

I would like to "hide" some of the heavy users that do not have similar musical taste. This drowns out the people I would actually like to see in this window. I don't have these individuals added as my spotify friends. My guess is that I could un-fri...

  • Casual Listener
  • I would like to "hide" some of the heavy users that do not have similar musical taste. This drowns out the people I would actually like to see in this window. I don't have these individuals added as ...
  • Peter__
  • Community Legend
  • 24236 Views
  • 29 replies
  • 12 likes
  • 24236 Views
  • 29 replies
  • 12 likes

I've forgotten my email for the account!

I let my nephew subscribe to premium with my card and his phone got broken therefore no use for spotify however I would like to subscribe to it on my phone.. first I need to cancel it or move it to my email only problem is the only proof I have over ...

  • Newbie
  • I let my nephew subscribe to premium with my card and his phone got broken therefore no use for spotify however I would like to subscribe to it on my phone.. first I need to cancel it or move it to m...
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

I just reinstalled spotify on my Android phone and now it won't login via facebook

I was having some issues on my phone (Samsung Galaxy S3) after the latest Android update where spotify premium kept randomly stopping after a couple of minutes. I uninstalled it, then reinstalled it, but now when I tried to select "Login with faceboo...

  • Newbie
  • I was having some issues on my phone (Samsung Galaxy S3) after the latest Android update where spotify premium kept randomly stopping after a couple of minutes. I uninstalled it, then reinstalled it,...
  • Peter__
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 164 Views
  • 1 replies
  • 0 likes

Can I deactivate devices

Hi I have a problem. Have had spotify for a couple months. I lend my account to a friend. And now I don't want him to use it. Is there anyway that I can deactivate his phone from using my account

  • Casual Listener
  • Hi I have a problem. Have had spotify for a couple months. I lend my account to a friend. And now I don't want him to use it. Is there anyway that I can deactivate his phone from using my account
  • Peter__
  • Community Legend
  • 3127 Views
  • 7 replies
  • 4 likes
  • 3127 Views
  • 7 replies
  • 4 likes

Duplicate account - please help delete

Hello,Last night I was attempting to separate my facebook account from my spotify account and thought I'd be clever and removed the spotify app from my facebook account. When I couldn't access my spotify account I reloaded the app but all this did wa...

  • Casual Listener
  • Hello, Last night I was attempting to separate my facebook account from my spotify account and thought I'd be clever and removed the spotify app from my facebook account. When I couldn't access my s...
  • littlemorepork
  • Casual Listener
  • 269 Views
  • 4 replies
  • 0 likes
  • Account
  • 269 Views
  • 4 replies
  • 0 likes

I gotta know why sounds soooo awesome!

Okay how the heck do you produce such bad-ass sound ?!? Over 3G even !?! Really, i want to know! I have purchased the same exact songs, played thru the same device (iPhone) thru the same sound system (AppleTV & stereo receiver) and the music sounds b...

  • Newbie
  • Okay how the heck do you produce such bad-ass sound ?!?  Over 3G even !?!  Really, i want to know!  I have purchased the same exact songs, played thru the same device (iPhone) thru the...
  • Peter__
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Unable to receive email to set a password for my devices

Hi, I'm new to Spotify and signed up primarily so I can listen via my Sonos Connect. Since I cannot log into Spotify on my Connect with Facebook credentials, I need a username and password to do so. I've gone thru the process about 5 times where Spot...

  • Casual Listener
  • Hi,   I'm new to Spotify and signed up primarily so I can listen via my Sonos Connect.  Since I cannot log into Spotify on my Connect with Facebook credentials, I need a username and pa...
  • rosierose
  • Casual Listener
  • 404 Views
  • 5 replies
  • 0 likes
  • 404 Views
  • 5 replies
  • 0 likes

Account mix iPad..

grrrrrr I have a very frustrating problem. I bought an iPad for my mom and I made her an spotify account. But I think also logged in once because I was having a nap with the iPad. So this is the problem: when I logged in on my personal PC, with my fa...

  • Newbie
  • grrrrrr   I have a very frustrating problem. I bought an iPad for my mom and I made her an spotify account. But I think also logged in once because I was having a nap with the iPad.  ...
  • Peter__
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Artist Bio Mistake

Could you please fix the pronouns and names used in reference to Lauara Jane Grace in the Against Me! bio

  • Newbie
  • Could you please fix the pronouns and names used in reference to Lauara Jane Grace in the Against Me! bio
  • Joe
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Other
  • 125 Views
  • 1 replies
  • 0 likes

Can't get free minutes

Normally i would get free minutes every month or every week but now it always says i have 0 minutes left, do i really need to buy premium or is it a bug? Thanks.

  • Visitor
  • Normally i would get free minutes every month or every week but now it always says i have 0 minutes left, do i really need to buy premium or is it a bug?   Thanks.
  • user-removed
  • Not applicable
  • 225 Views
  • 5 replies
  • 0 likes
  • 225 Views
  • 5 replies
  • 0 likes