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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89474 Views

9 replies

2 likes

Account
Login
  • 89474 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

761494 Views

18 replies

29 likes

  • 761494 Views
  • 18 replies
  • 29 likes

Changed of city?

Hey, I've just moved from Brisbane to Melbourne in Australia. I'm aware of how to change your country but I just want to change my city so I'm notifed of gigs near me rather than back in Brisbane. Thanks for anyone who can help!

Casual Listener

Hey,    I've just moved from Brisbane to Melbourne in Australia. I'm aware of how to change your country but I just want to change my city so I'm notifed of gigs near me rather than bac...

sklene

Casual Listener

2798 Views

9 replies

0 likes

Account
Other
  • 2798 Views
  • 9 replies
  • 0 likes

Spotify kicked me off and now when i sign in im a free user and playlists all gone

I've had spotify for a long time and it always worked. Just 2 weeks ago I got premium and everything worked. Today, I go to log on and it says i need to connect to fb and im a free user and all my playlists are gone. Does anyone know what happened? I...

Visitor

I've had spotify for a long time and it always worked. Just 2 weeks ago I got premium and everything worked. Today, I go to log on and it says i need to connect to fb and im a free user and all my pl...

Peter__

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Deleting an account

I would like to Delete my Spotify account as i never use it and my 30 days free trial ends tomorrow.

Casual Listener

I would like to Delete my Spotify account as i never use it and my 30 days free trial ends tomorrow. 

Peter__

Community Legend

444 Views

3 replies

0 likes

Account
  • 444 Views
  • 3 replies
  • 0 likes

Got Spotify Premium via Vodafone Red Plan but account is linked to deleted facebook account.

The big problem I'm having now is that the account was linked to my Facebook account which I no longer use and has since been deactivated and deleted. It will no longer let me log on as it seems any account that was linked to FB is governed by FB. I ...

Casual Listener

The big problem I'm having now is that the account was linked to my Facebook account which I no longer use and has since been deactivated and deleted. It will no longer let me log on as it seems any ...

Peter__

Community Legend

608 Views

4 replies

0 likes

Account
Login
Premium
Unlimited
  • 608 Views
  • 4 replies
  • 0 likes

permium account missing

I have a premium account and everything is missing on mac and Iphone. didn't work to reinstall spotify or playlists???? Help??

Visitor

I have a premium account and everything is missing on mac and Iphone. didn't work to reinstall spotify or playlists???? Help??  

Sam

Spotify

258 Views

2 replies

0 likes

  • 258 Views
  • 2 replies
  • 0 likes

Misspelled password when using disposable email

Hello! I wanted to try out spotify with the 30-days free premium offer, so I created an account and entered my paypal info in it to receive the trial. I used a 10-minute disposable email because I use my real email for private and work messaging only...

Newbie

Hello! I wanted to try out spotify with the 30-days free premium offer, so I created an account and entered my paypal info in it to receive the trial. I used a 10-minute disposable email because I us...

Peter__

Community Legend

1122 Views

1 replies

0 likes

  • 1122 Views
  • 1 replies
  • 0 likes

Is it possible to renew my premium before the end of my active premium?

Hello. I've premium account valid until 21.02.14 Is it possible to renew my premium before the end my active premium? I've question. If I'll bought code for 1 year, and activate code on my account. I'll lose my remaining month in subscription? Thank ...

Composer

Hello.   I've premium account valid until 21.02.14 Is it possible to renew my premium before the end my active premium? I've question. If I'll bought code for 1 year, and activate code on ...

Peter__

Community Legend

867 Views

1 replies

0 likes

Account
Premium
Subscription
  • 867 Views
  • 1 replies
  • 0 likes

Artist "Chef'Special" can't be found anymore

Hey! A dutch artist named chef'special added his newest album somewhere last week. Since then opening his profile results in an error message: "Artist not fuond. We can't seem to find any music by this artist. Please try another search". Streaming th...

Music Fan

Hey!   A dutch artist named chef'special added his newest album somewhere last week. Since then opening his profile results in an error message: "Artist not fuond. We can't seem to find any ...

Peter__

Community Legend

524 Views

4 replies

0 likes

Free
Other
  • 524 Views
  • 4 replies
  • 0 likes

Premium doesn't work

I payed for premium about an hour ago, and when I try to play a song it still just plays the shuffle mode..
I've had this account for a while, but didn't pay for a while, so now that I tried to get back my premium it doesn't work. There were no probl...

Newbie

I payed for premium about an hour ago, and when I try to play a song it still just plays the shuffle mode.. <br>I've had this account for a while, but didn't pay for a while, so now that I trie...

Joe

Community Legend

220 Views

1 replies

0 likes

Premium
  • 220 Views
  • 1 replies
  • 0 likes

i thought i delete my account and this mooring it charged me

i put the .del at the end of my email address thinking thats how my account would be deleted after reading a forum link and i find out this moring i have been charged and my account has not been deleted

Newbie

i put the .del at the end of my email address thinking thats how my account would be deleted after reading a forum link and i find out this moring i have been charged and my account has not been dele...

Liam

Community Legend

355 Views

2 replies

0 likes

  • 355 Views
  • 2 replies
  • 0 likes

I've forgotten my email for the account!

I let my nephew subscribe to premium with my card and his phone got broken therefore no use for spotify however I would like to subscribe to it on my phone.. first I need to cancel it or move it to my email only problem is the only proof I have over ...

Newbie

I let my nephew subscribe to premium with my card and his phone got broken therefore no use for spotify however I would like to subscribe to it on my phone.. first I need to cancel it or move it to m...

Peter__

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

I just reinstalled spotify on my Android phone and now it won't login via facebook

I was having some issues on my phone (Samsung Galaxy S3) after the latest Android update where spotify premium kept randomly stopping after a couple of minutes. I uninstalled it, then reinstalled it, but now when I tried to select "Login with faceboo...

Newbie

I was having some issues on my phone (Samsung Galaxy S3) after the latest Android update where spotify premium kept randomly stopping after a couple of minutes. I uninstalled it, then reinstalled it,...

Peter__

Community Legend

265 Views

1 replies

0 likes

Login
Premium
  • 265 Views
  • 1 replies
  • 0 likes

Duplicate account - please help delete

Hello,Last night I was attempting to separate my facebook account from my spotify account and thought I'd be clever and removed the spotify app from my facebook account. When I couldn't access my spotify account I reloaded the app but all this did wa...

Casual Listener

Hello, Last night I was attempting to separate my facebook account from my spotify account and thought I'd be clever and removed the spotify app from my facebook account. When I couldn't access my s...

littlemorepork

Casual Listener

487 Views

4 replies

0 likes

Account
  • 487 Views
  • 4 replies
  • 0 likes

I gotta know why sounds soooo awesome!

Okay how the heck do you produce such bad-ass sound ?!? Over 3G even !?! Really, i want to know! I have purchased the same exact songs, played thru the same device (iPhone) thru the same sound system (AppleTV & stereo receiver) and the music sounds b...

Newbie

Okay how the heck do you produce such bad-ass sound ?!?  Over 3G even !?!  Really, i want to know!  I have purchased the same exact songs, played thru the same device (iPhone) thru the...

Peter__

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Account mix iPad..

grrrrrr I have a very frustrating problem. I bought an iPad for my mom and I made her an spotify account. But I think also logged in once because I was having a nap with the iPad. So this is the problem: when I logged in on my personal PC, with my fa...

Newbie

grrrrrr   I have a very frustrating problem. I bought an iPad for my mom and I made her an spotify account. But I think also logged in once because I was having a nap with the iPad.  ...

Peter__

Community Legend

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Can't get free minutes

Normally i would get free minutes every month or every week but now it always says i have 0 minutes left, do i really need to buy premium or is it a bug? Thanks.

Visitor

Normally i would get free minutes every month or every week but now it always says i have 0 minutes left, do i really need to buy premium or is it a bug?   Thanks.

user-removed

Not applicable

379 Views

5 replies

0 likes

  • 379 Views
  • 5 replies
  • 0 likes

Solved!! My account has been hacked

Just like title says. My account has been hacked about week and half ago. I sended two support tickets and no response to this day. So I finally decided to register new account, and while registering it, it logged me into my old account. It so happen...

Regular

Just like title says. My account has been hacked about week and half ago. I sended two support tickets and no response to this day. So I finally decided to register new account, and while registe...

Sam

Spotify

1128 Views

15 replies

0 likes

Account
Security
  • 1128 Views
  • 15 replies
  • 0 likes

Offline

Hi I was wondering if there is a way to get more than 3 devices offline, like netflix a higher fee ?
Best regards
Christoffer

Newbie

Hi I was wondering if there is a way to get more than 3 devices offline, like netflix a higher fee ?<br>Best regards<br>Christoffer

Peter__

Community Legend

296 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 296 Views
  • 2 replies
  • 0 likes

Changing facebook account.

I was wondering how I change which facebook account my Spotify account is currently associated with as I have disabled my old facebook account (which is currently the one it is with), I have used my new facebook account for about a year but it annoys...

Newbie

I was wondering how I change which facebook account my Spotify account is currently associated with as I have disabled my old facebook account (which is currently the one it is with), I have used my ...

Joe

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Can't upgrade to premium while overseas

My credit card was compromised while traveling and my premium subscription lapsed. I'm trying to upgrade again with a new card, but I constantly get referred to the 'Spotify is not available in your country' page. Now I have no music at all. What to ...

Newbie

My credit card was compromised while traveling and my premium subscription lapsed. I'm trying to upgrade again with a new card, but I constantly get referred to the 'Spotify is not available in your ...

Peter__

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes