Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83170 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104030 Views
10 replies
3 likes
HI, i just got a spotify gift card, and i reedemed it and it said i ws redeemed (premium) but still i get commersials when i listen.(didnt get the premium ) Help plz!
HI, i just got a spotify gift card, and i reedemed it and it said i ws redeemed (premium) but still i get commersials when i listen.(didnt get the premium ) Help plz!
Not applicable
708 Views
6 replies
0 likes
Hi, In the past I used my e-mail address @ Gmail to create a profile through Facebook. I don't use Facebook anymore and want the gmail adress linked to my current account: Tom620. How can this be done? Tom620
Hi, In the past I used my e-mail address @ Gmail to create a profile through Facebook. I don't use Facebook anymore and want the gmail adress linked to my current account: Tom620. Ho...
Casual Listener
673 Views
4 replies
0 likes
I would like to try premium 30 days for free yet it only wants to charge me the 3 for 1 months version for 10€ What should I do?
I would like to try premium 30 days for free yet it only wants to charge me the 3 for 1 months version for 10€ What should I do?
Community Legend
3054 Views
13 replies
0 likes
Hi! I've browsed through the forums to find similiar threads, but I could not find anything similar and I'm sort of in a hurry so I decided to create my own thread. Yesterday I redeemed 3 months premium, with a gift card - it successfully went throug...
Hi! I've browsed through the forums to find similiar threads, but I could not find anything similar and I'm sort of in a hurry so I decided to create my own thread. Yesterday I ...
Not applicable
454 Views
4 replies
0 likes
Hi, I wanted to activate the 30 day tree trial today, but i wasnt able to find the button for that. What happened to it? Does that mean it is no longer available to me anymore?
Hi, I wanted to activate the 30 day tree trial today, but i wasnt able to find the button for that. What happened to it? Does that mean it is no longer available to me anymore?
Casual Listener
1156 Views
8 replies
0 likes
I want to upgrade to Spotify Premium and take advantage of the 3 months for the price of 1 offer. I have a gift card with a code for $10 so this should cover the entire 3 months for the price of 1; however, when I choose gift card as my payment optio...
I want to upgrade to Spotify Premium and take advantage of the 3 months for the price of 1 offer. I have a gift card with a code for $10 so this should cover the entire 3 months for the price of 1; h...
Community Legend
6615 Views
10 replies
0 likes
Hello, my question is if this promotion will also work, if i upgrade from my currently unlimited subscription. The problem is that the promotion will work till this years end but my first premium month (after an upgrade) would start on the 6 January....
Hello, my question is if this promotion will also work, if i upgrade from my currently unlimited subscription. The problem is that the promotion will work till this years end but my first ...
Community Legend
371 Views
1 replies
0 likes
Hey, i registrated this account and wanted to buy premium access, but it refused me that i cant purchase because my account is located in the USA (never confirmed this) and my PayPal Account is confirmed in Germany. I cant change my country to German...
Hey, i registrated this account and wanted to buy premium access, but it refused me that i cant purchase because my account is located in the USA (never confirmed this) and my PayPal ...
Community Legend
716 Views
4 replies
0 likes
How many cases do you need to erase my account!!!??.. I need you to erase my account so i can create a new one to buy unlimited spotify. Case # 00943469Case # 00941525
How many cases do you need to erase my account!!!??.. I need you to erase my account so i can create a new one to buy unlimited spotify. Case # 00943469 Case # 00941525
Community Legend
573 Views
5 replies
0 likes
Hey guys, I have a $30.00 gift card and accidently hit th 6 month unlimited streaming instead of the 3 month premium. I would like to upgrade my accound without using the autodraft option. I have another $10.00 card i was trying to use to at least up...
Hey guys, I have a $30.00 gift card and accidently hit th 6 month unlimited streaming instead of the 3 month premium. I would like to upgrade my accound without using the autodr...
Not applicable
213 Views
1 replies
0 likes
I am trying to get spotify and I put in my debt card it keeps coming back saying the payment failure, and I know my card is good. What am I doing wrong?
I am trying to get spotify and I put in my debt card it keeps coming back saying the payment failure, and I know my card is good. What am I doing wrong?
Roadie
311 Views
1 replies
0 likes
I started out paying $9.99 now it's $10.81. Spotify shouldn't be taxing if it's not going to fulfill its obligations to providing music we want. Beside we're only renting music. When we stop paying we only can access the radio iTunes has a free radio...
I started out paying $9.99 now it's $10.81. Spotify shouldn't be taxing if it's not going to fulfill its obligations to providing music we want. Beside we're only renting music. When we stop paying w...
Community Legend
384 Views
1 replies
0 likes
I bought 6 months premium online to my son. I did not have his e-mail so I wrote my own address. I wrote out the gift for him. He wrote the code and it came up that he had six months premium. But on his cell phone (Android), it was still that he had ...
I bought 6 months premium online to my son. I did not have his e-mail so I wrote my own address. I wrote out the gift for him. He wrote the code and it came up that he had six months premium. ...
Casual Listener
713 Views
4 replies
0 likes
I'm trying to purchase an e card and I fill everything out in the required fields but when I click on which payment method nothing comes up where I can enter my credit card or pay pal info. I've tried several times using my computer and my phone but ...
I'm trying to purchase an e card and I fill everything out in the required fields but when I click on which payment method nothing comes up where I can enter my credit card or pay pal info. I've trie...
Community Legend
454 Views
6 replies
0 likes
Was wondering how I could give someone 3 months of premium as a gift. I understand you can't use gift cards to purchase the 3 for 1 deal (can someone confirm that) but is there another way I could gift it? Thanks for any help
Was wondering how I could give someone 3 months of premium as a gift. I understand you can't use gift cards to purchase the 3 for 1 deal (can someone confirm that) but is there anoth...
Community Legend
344 Views
2 replies
0 likes
If I could be logged out of all devices, I would be so grateful! Thank you so much!
If I could be logged out of all devices, I would be so grateful! Thank you so much!
Community Legend
267 Views
2 replies
0 likes
Hey I think this should be the right place , if not feel free to move it! I bought a gift card for spotify yesterday and went to print it and assumed it did but it hadn't and closed everything , just looking for a way to reprint it as it is a Christm...
Hey I think this should be the right place , if not feel free to move it! I bought a gift card for spotify yesterday and went to print it and assumed it did but it hadn't and closed everything , ju...
Newbie
809 Views
5 replies
0 likes
I'm having a rather odd issue. I just signed on to my Spotify account like always (it's a linked facebook account). But for one reason or another my subscription status has reverted to Spotify Free and I was charged for this month on 12/19/2013 and t...
I'm having a rather odd issue. I just signed on to my Spotify account like always (it's a linked facebook account). But for one reason or another my subscription status has reverted to Spotify Free a...
Casual Listener
434 Views
2 replies
0 likes
Hi; Sorry if this is repeat but both threads I found for the above error were closed or out dated. I got 5 $10 USD cards for Christmas but 2 of them have the unable to redeem code error. Can some one please assist me? I am a premium subscription memb...
Hi; Sorry if this is repeat but both threads I found for the above error were closed or out dated. I got 5 $10 USD cards for Christmas but 2 of them have the unable to redeem code error. Can ...
Roadie
556 Views
4 replies
0 likes
Hi, I was given a 6 month premium subscription gift and only after I redeemed it I realised I could get discount with my NUS card. Is there a way to extend my subscription to one year using my card? I didn't have an account before and when I redeemed...
Hi, I was given a 6 month premium subscription gift and only after I redeemed it I realised I could get discount with my NUS card. Is there a way to extend my subscription to one year using my card...
Roadie
243 Views
1 replies
0 likes
