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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422099 Views
  • 965 replies
  • 108 likes
  • Account
  • 422099 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186868 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186868 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103613 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103613 Views
  • 69 replies
  • 10 likes

my account has totally vanished

My account, username mashton, has totally vanished.I've been a premium user for years and now have no log in even though I am still paying. I have had to make a new user to log into these forums.I have raised a case, number 01189858, but just got an ...

  • Casual Listener
  • My account, username mashton, has totally vanished. I've been a premium user for years and now have no log in even though I am still paying. I have had to make a new user to log into these forums....
  • iwasmashton
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 200 Views
  • 2 replies
  • 0 likes

Solved!! Question? Can you still convert unlimited?

Hi, I'm a LONG time Spotify user and recently upgraded again. My questions is, I remember being able to convert 30 days "Unlimited" into 15 days "Premium" and so forth. Is this option not available anymore?? Some feedback would be much appreciated. T...

  • Composer
  • Hi, I'm a LONG time Spotify user and recently upgraded again.   My questions is, I remember being able to convert 30 days "Unlimited" into 15 days "Premium" and so forth.   Is this ...
  • yajtyler
  • Composer
  • 604 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 604 Views
  • 5 replies
  • 0 likes

Wrong Country - Bermuda vs UK

Good day, I live in Bermuda and would like to signup for a premium account, but Spotify has the UK as my country. Bermuda's currency is pegged to the USD and Spotify wants to charge me in GBP which would end up costing me an additional $76 a year in ...

  • Casual Listener
  • Good day,   I live in Bermuda and would like to signup for a premium account, but Spotify has the UK as my country.  Bermuda's currency is pegged to the USD and Spotify wants to charge ...
  • Peter__
  • Community Legend
  • 3302 Views
  • 5 replies
  • 0 likes
  • 3302 Views
  • 5 replies
  • 0 likes

Can't Change Country: Singapore to USA

Hello, I am trying to sign up for Spotify Premium, and am currently living in Singapore. My debit card is registered in the USA, and as a result, I cannot use it sign up for Premium. However, when I go to try to change my country in my Profile Settin...

  • Casual Listener
  • Hello,   I am trying to sign up for Spotify Premium, and am currently living in Singapore. My debit card is registered in the USA, and as a result, I cannot use it sign up for Premium. Howev...
  • gobennyb
  • Casual Listener
  • 686 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 686 Views
  • 2 replies
  • 0 likes

Log out of all devices

Hi I have used my account on other friends devices and I can't play music because someone else is always using my account, can you sign my account out on all devices?

  • Newbie
  • Hi I have used my account on other friends devices and I can't play music because someone else is always using my account, can you sign my account out on all devices?
  • Peter__
  • Community Legend
  • 1803 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
  • 1803 Views
  • 3 replies
  • 1 likes

Billed Twice - Spotify Case #: 01148983

Hello, Have contacted your customer liason (using form twice) now, still no response back on advise. Please can you look into this asap and refund me for Dec 2013 and Jan 2014. I've added my case number in the message. Thanks

  • Casual Listener
  • Hello,   Have contacted your customer liason (using form twice) now, still no response back on advise. Please can you look into this asap and refund me for Dec 2013 and Jan 2014. I've added ...
  • user-removed
  • Not applicable
  • 533 Views
  • 5 replies
  • 0 likes
  • 533 Views
  • 5 replies
  • 0 likes

artiste similaires inaccessibles

Bonjour, Si je clique sur "artistes similaires" me vient une fenêtre "échec..." ceci est nouveau, jusqu'à présent je n'avais pas de problème. Je suis inscrite à Spotify unlimited Merci d'avance de me dire ce que je dois faire

  • Newbie
  • Bonjour, Si je clique sur "artistes similaires" me vient une fenêtre "échec..." ceci est nouveau, jusqu'à présent je n'avais pas de problème. Je suis inscrite à Spotify unlimited Merci d'avance d...
  • Philou77
  • Casual Listener
  • 1731 Views
  • 6 replies
  • 0 likes
  • 1731 Views
  • 6 replies
  • 0 likes

Not sure which issue applies to me.

I'm well aware of the missing playlist issue everyone's having.At first I thought it was just the app effing up. Then I thought I may have accidentally deleted the cache (which I feel I probably did) but the playlists wouldn't have deleted on the des...

  • Newbie
  • I'm well aware of the missing playlist issue everyone's having. At first I thought it was just the app effing up. Then I thought I may have accidentally deleted the cache (which I feel I probably di...
  • Adam
  • Roadie
  • 240 Views
  • 2 replies
  • 0 likes
  • Premium
  • 240 Views
  • 2 replies
  • 0 likes

Merge two accounts?

Hi. I made an account with my Facebook and that's my main one, but I was logged into my old account (this account) when I purchased my subscription, and I've been trying to fix it but I have no idea how. Would there be any way to merge the two accoun...

  • Casual Listener
  • Hi. I made an account with my Facebook and that's my main one, but I was logged into my old account (this account) when I purchased my subscription, and I've been trying to fix it but I have no idea ...
  • zoho70
  • Casual Listener
  • 310 Views
  • 5 replies
  • 0 likes
  • 310 Views
  • 5 replies
  • 0 likes

Spotify charged my Paypal but didn't issue 3 gift cards

I purchased 3, 12 month Premium subscriptions on the Spotify website. Spotify received immediate payment from my Paypal account. That's the last we heard from Spotify. None of us have received any notification from Spotify, no receipt, no code for re...

  • Newbie
  • I purchased 3, 12 month Premium subscriptions on the Spotify website.  Spotify received immediate payment from my Paypal account. That's the last we heard from Spotify.  None of us have rec...
  • Peter__
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Can't cancel premium for mum, website account is her ex.'s

I've tried to cancel my mums premium subscription for her but when I click account on the spotifuggle app and come to the website the account it takes us to is her ex.'s I was wondering if there is any help for this ideally to keep her playlists and ...

  • Newbie
  • I've tried to cancel my mums premium subscription for her but when I click account on the spotifuggle app and come to the website the account it takes us to is her ex.'s I was wondering if there is a...
  • Peter__
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

global rp

what is going on iv been charged allot off money for spotify global rp in i havent uset it i dont even know what it is can some one help or give me a nr to norwegian place i can call and help me with this problem with spotify i ?

  • Newbie
  • what is going on iv been charged allot off money for spotify global rp in i havent uset it i dont even know what it is can some one help or give me a nr to norwegian place i can call and help me with...
  • Joe
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! Related Artists Feature

I see that many users are having trouble with related artist. My troubled is that the related artist feature has disappeared. Any advice?

  • Newbie
  • I see that many users are having trouble with related artist. My troubled is that the related artist  feature has disappeared. Any advice?
  • groveraar
  • Casual Listener
  • 476 Views
  • 6 replies
  • 1 likes
  • 476 Views
  • 6 replies
  • 1 likes

Solved!! Disconnect from Facebook

The day before yesterday I disconnected my Facebook account from Spotify. However, I still see my Facebook profile name and picture in the right corner when I start Spotify on my notebook. On my iPhone Spotity also still seems to be linked to my Face...

  • Casual Listener
  • The day before yesterday I disconnected my Facebook account from Spotify. However, I still see my Facebook profile name and picture in the right corner when I start Spotify on my notebook. On my iPho...
  • Peter__
  • Community Legend
  • 455 Views
  • 3 replies
  • 0 likes
  • Account
  • 455 Views
  • 3 replies
  • 0 likes

upgrade

I want to upgrade to $4.99 service so I won't have ads. Is there any way the music I've saved in folders can automatically drop the ads at the end of them when I upgrade or do I have to download each song again?

  • Casual Listener
  • I want to upgrade to $4.99 service so I won't have ads.  Is there any way the music I've saved in folders can automatically drop the ads at the end of them when I upgrade or do I have to downl...
  • Joe
  • Community Legend
  • 408 Views
  • 6 replies
  • 0 likes
  • 408 Views
  • 6 replies
  • 0 likes

delete my messages

i want to delete my inbox messages but I cant. Can a spotify employee help me with this?

  • Casual Listener
  • i want to delete my inbox messages but I cant. Can a spotify employee help me with this?
  • Joe
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Other
  • 178 Views
  • 1 replies
  • 0 likes

My Spotify Premium suddenly doesnt work

Hi, My Spotify Premium stopped working for a couple of days ago even though I have paid it until sometime in April this year. Now I hear commercials and when I go into the spotify account it says that it is Spotify Free and I can upgrage to Spotify P...

  • Newbie
  • Hi, My Spotify Premium stopped working for a couple of days ago even though I have paid it until sometime in April this year. Now I hear commercials and when I go into the spotify account it says t...
  • Joe
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Lost "Liked from Radio"

Hi, I seem to have lost my liked from radio playlist. I may have deleted it. However i did thumb up some tracks yesterday, so i thought that maybe that would add it back. Either way please could a spotify bod have a look and perhaps restore. Thanks

  • Roadie
  • Hi, I seem to have lost my liked from radio playlist. I may have deleted it. However i did thumb up some tracks yesterday, so i thought that maybe that would add it back. Either way please could a sp...
  • richardap
  • Roadie
  • 529 Views
  • 2 replies
  • 0 likes
  • Other
  • 529 Views
  • 2 replies
  • 0 likes

Existing premium subscription suddenly not active

Hi, When I log in to my existing Spotify account it now appears that premium is no longer activated. This has caused other problems such as not getting Spotify to work via Sonos. I have had my premium account for a while now so surprised why this now...

  • Visitor
  • Hi,   When I log in to my existing Spotify account it now appears that premium is no longer activated. This has caused other problems such as not getting Spotify to work via Sonos. I have ha...
  • Jack_H
  • Spotify
  • 330 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 330 Views
  • 3 replies
  • 0 likes

Deleting an account

Hi I signed up spotify via Facebook and I would like to delete my spotify account. But I don't know how? Thanks

  • Visitor
  • Hi I signed up spotify via Facebook and I would like to delete my spotify account. But I don't know how? Thanks
  • Jack_H
  • Spotify
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes