Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1742 Views
  • 0 replies
  • 8 likes
  • Security
  • 1742 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446878 Views
  • 970 replies
  • 108 likes
  • Account
  • 446878 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199425 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199425 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108555 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108555 Views
  • 72 replies
  • 11 likes

my account got hacked

cant change the email or password... please help!

  • Newbie
  • cant change the email or password... please help!
  • user-removed
  • Not applicable
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

My email has changed

I had my last email hacked and is now deleted i have made a new email so how do i move it over to my new email? I have been signing in through facebook but now i want to delete facebook so how do i change it??

  • Newbie
  • I had my last email hacked and is now deleted i have made a new email so how do i move it over to my new email? I have been signing in through facebook but now i want to delete facebook so how do i c...
  • Peter__
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

E-voucher from UK use in Australia?

Is it possible to use a e-voucher purchased in the UK for an Australian spotify account?

  • Newbie
  • Is it possible to use a e-voucher purchased in the UK for an Australian spotify account?
  • Peter__
  • Community Legend
  • 276 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 276 Views
  • 2 replies
  • 0 likes

Desvincular cuenta de facebook

Hola, cuento con una suscripción a spotify premium a través de yoigo, dicha cuenta fue creada desde facebook, ahora quiero eliminar esa cuenta de facebook ya que uso otra, pero no quiero perder el descuento ofrecido por yoigo al contratar la suscripc...

  • Newbie
  • Hola, cuento con una suscripción a spotify premium a través de yoigo, dicha cuenta fue creada desde facebook, ahora quiero eliminar esa cuenta de facebook ya que uso otra, pero no quiero perder el de...
  • Peter__
  • Community Legend
  • 2232 Views
  • 3 replies
  • 2 likes
  • 2232 Views
  • 3 replies
  • 2 likes

I'm getting an abroad message error

I have an account in the US, and I've never traveled. However, my overview information displays that I'm from he UK. I also can't seem to change it, I go to my profile to change that, but it already says the account is from the US. This disables me f...

  • Newbie
  • I have an account in the US, and I've never traveled. However, my overview information displays that I'm from he UK. I also can't seem to change it, I go to my profile to change that, but it already ...
  • Peter__
  • Community Legend
  • 195 Views
  • 2 replies
  • 0 likes
  • Account
  • 195 Views
  • 2 replies
  • 0 likes

I need to Change my User name!

I understand from selfhelp that I cannot edit my user name by myself. However I have taken over the account from my former husband and I really would like to change the user name. I have tried to find a way to contact you directly but the contact for...

  • Newbie
  • ...ind a way to contact you directly but the contact form is a dead end as it does not provide me with any option to send you a message! Therefor I now have to post on this public forum! Please advice on w...
  • Joe
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Setup second account for Sonos integration - can't use previous account any more

Hi all, I recently set up a second Premium account so that the household at home could use Spotify on the Sonos while I (and the other household members) have our own personal accounts to use whilst at work, travelling and so on. When I now log on fr...

  • Newbie
  • Hi all,   I recently set up a second Premium account so that the household at home could use Spotify on the Sonos while I (and the other household members) have our own personal accounts to ...
  • cvardy
  • Newbie
  • 1579 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1579 Views
  • 3 replies
  • 0 likes

SPOTIFY DEACTIVATED MY ACCOUNT WITHOUT PERMISSION AND I AM VERY ANGRY

i paid for premium last night because mine expired. i woke up this morning to find my account deactivated. i have been a happy spotify user for 2 years, and i am really angry about this. i received an email from you saying that the charge has been re...

  • Regular
  • i paid for premium last night because mine expired. i woke up this morning to find my account deactivated. i have been a happy spotify user for 2 years, and i am really angry about this. i received a...
  • user-removed
  • Not applicable
  • 527 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 527 Views
  • 10 replies
  • 0 likes

Spotify premium not working

I've had spotify premium for a while now and it has always worked fine for me, but after changing my payment method it all of a sudden doesn't work for me anymore. I can't listen to any of the songs on my playlist or browse artists anymore. Help?

  • Newbie
  • I've had spotify premium for a while now and it has always worked fine for me, but after changing my payment method it all of a sudden doesn't work for me anymore. I can't listen to any of the songs...
  • Peter__
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! All spotify starred items missing!

I logged on today all my hundreds of starred items are missing. My playlists still exists but my starred items are gone. I did not delete them this is a bug in the system.

  • Casual Listener
  • I logged on today all my hundreds of starred items are missing. My playlists still exists but my starred items are gone. I did not delete them this is a bug in the system.
  • Peter__
  • Community Legend
  • 982 Views
  • 18 replies
  • 0 likes
  • 982 Views
  • 18 replies
  • 0 likes

Change Country Settings

Hi!I'm currently in Switzerland and I want to pay a premium subscription but my credit card is from Denmark. I tried several times to change my country settings but it is impossible. (I already read the previous posts) Is there any solution to this p...

  • Visitor
  • Hi! I'm currently in Switzerland and I want to pay a premium subscription but my credit card is from Denmark. I tried several times to change my country settings but it is impossible. (I...
  • Peter__
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 234 Views
  • 1 replies
  • 0 likes

Spotify to Facebook-page so I can change profile picture

Hi there! Something I'm running into lately. Might be quite complicated because troubles are on the ends of Spotify ánd Facebook I'm afraid, but maybe one of you has had the same issues. I want to change my Spotify profile picture. That's said not to...

  • Newbie
  • Hi there!   Something I'm running into lately. Might be quite complicated because troubles are on the ends of Spotify ánd Facebook I'm afraid, but maybe one of you has had the same issues. ...
  • Peter__
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 162 Views
  • 1 replies
  • 0 likes

change creditcard

I would like to change my creditcard number. How do I do that? I have tried but failed a few times. /Fia

  • Newbie
  • I would like to change my creditcard number. How do I do that? I have tried but failed a few times. /Fia
  • Joe
  • Community Legend
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Deleted Playlist

Hi, For some reason my account was duplicated, and now I cant find my playlists. Is there a way of recovering them? Thanks

  • Visitor
  • Hi,  For some reason my account was duplicated, and now I cant find my playlists. Is there a way of recovering them? Thanks
  • Joe
  • Community Legend
  • 346 Views
  • 9 replies
  • 1 likes
  • 346 Views
  • 9 replies
  • 1 likes

add iphone app

how do I add spotifhy to iphone?

  • Newbie
  • how do I add spotifhy to iphone?
  • Peter__
  • Community Legend
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Spotify has lost my password credentials.

Hi there. I'm very upset that I first don't have an actual phone number to call. I understand your company is trying to get with the future of emails and twitter, but when people are stressed they usually don't have the patience to go through hoops o...

  • Visitor
  • Hi there. I'm very upset that I first don't have an actual phone number to call. I understand your company is trying to get with the future of emails and twitter, but when people are stressed they us...
  • Peter__
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

my account

I want to close my account please

  • Newbie
  • I want to close my account please
  • Joe
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 168 Views
  • 1 replies
  • 0 likes

Friend accidentally link her spotify account with my facebook accoun. Playlist all gone.

My daughter got her own spotify account and everything has been fine up until the point where she logged me out of Spotify on my Android phone and logged in under her own account. I logged her out and logged back in with my account (using the Faceboo...

  • Newbie
  • My daughter got her own spotify account and everything has been fine up until the point where she logged me out of Spotify on my Android phone and logged in under her own account.   I logged...
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Delete

Please delete my account!

  • Casual Listener
  • Please delete my account!
  • Peter__
  • Community Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Problems with Paypal account with credit card, on renewal

Hi everyone, each month Spotify notify me problems with the automatic payment. I've chosen Paypal as payment method; my Paypal account is verified, it's associated to a valid credit card (with enough money), and it's the same that I used when I start...

  • Regular
  • Hi everyone, each month Spotify notify me problems with the automatic payment. I've chosen Paypal as payment method; my Paypal account is verified, it's associated to a valid credit card (with enou...
  • eleftrik
  • Regular
  • 272 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 272 Views
  • 3 replies
  • 0 likes