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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 173899 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 173899 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11492 Views
  • 6 replies
  • 11 likes
  • Security
  • 11492 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516661 Views
  • 986 replies
  • 113 likes
  • Account
  • 516661 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126154 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126154 Views
  • 74 replies
  • 12 likes

Missed Subscription

Hi folks, I have a Premium account and I missed this months subscription. What happens here? Will they take double next month? I have tried to pay this months but I cannot find the option to do so. Any help would be greatly appreciated x

  • Newbie
  • Hi folks,    I have a Premium account and I missed this months subscription.   What happens here?   Will they take double next month?   I have tried to pay this mon...
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 1 replies
  • 0 likes

My account has been hacked

My account seems to have been hacked. I've got new playlists that I've never made or seen before and I can't log in because it says my password is incorrect. I was able to log in through facebook and can see that they've changed my e-mail address by ...

  • Casual Listener
  • My account seems to have been hacked. I've got new playlists that I've never made or seen before and I can't log in because it says my password is incorrect. I was able to log in through facebook and...
  • snugglebunny48
  • Casual Listener
  • 379 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 379 Views
  • 3 replies
  • 0 likes

Unlimited!

Hi! I paid for 1 months unlimited spotifuggle and got a spotifuggle receipt‏ sent back top telling me that all has OK, but today when I logged in to my account it´s the free edition and not the unlimited edition....This is not what I payed for and wa...

  • Newbie
  • Hi! I paid for 1 months unlimited spotifuggle and got a spotifuggle receipt‏ sent back top telling me that all has OK, but today when I logged in to my account it´s the free edition and not the unl...
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Plays the wrong song

Hi there my spotify won't play certain songs. I am trying to play Robyns album My Truth but every time I click a song on it just plays the next one. For example if I click track one it plays track two. And track one itself is some foreign song that s...

  • Newbie
  • Hi there my spotify won't play certain songs. I am trying to play Robyns album My Truth but every time I click a song on it just plays the next one. For example if I click track one it plays track tw...
  • AREA51CUCUTA
  • Newbie
  • 346 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 346 Views
  • 2 replies
  • 0 likes

How to make my profile appear in search

When i want to find my profile by writing down in search my name (Jakub Kulewicz) Spotify doesn' t find anything, but when I search for my friend's profile it shows up, what can I do to be able to find my profile on Spotify or how to find it, when I ...

  • Music Fan
  • When i want to find my profile by writing down in search my name (Jakub Kulewicz) Spotify doesn' t find anything, but when I search for my friend's profile it shows up, what can I do to be able to fi...
  • S0ul3r
  • Music Fan
  • 1690 Views
  • 4 replies
  • 1 likes
  • Account
  • 1690 Views
  • 4 replies
  • 1 likes

All my playlists are gone and lost my premium status

What's going on with spotify??? I logged on both my android and desktop , all my playlists, favourites and data is gone and it has been a week since I noticed it, I've been waiting for a change hoping it was just a glitch in the system. I had a premi...

  • Casual Listener
  • What's going on with spotify??? I logged on both my android and desktop , all my playlists, favourites and data is gone and it has been a week since I noticed it, I've been waiting for a change hop...
  • Temi1234
  • Casual Listener
  • 463 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 463 Views
  • 6 replies
  • 0 likes

Support

Hi so is anyone else having a lot of trouble with spotify support replying to their emails? It's been so difficult to get a response from them I'm just glad I haven't started paying for my subscription yet because I still can't access my account afte...

  • Regular
  • Hi so is anyone else having a lot of trouble with spotify support replying to their emails? It's been so difficult to get a response from them I'm just glad I haven't started paying for my subscripti...
  • Peter__
  • Community Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • Account
  • 454 Views
  • 3 replies
  • 0 likes

Bad Gateway

Trying to upgrade my account, all I get is 502 Bad Gateway. Everytime I try. On phone and on laptop. Help?

  • Newbie
  • Trying to upgrade my account, all I get is 502 Bad Gateway. Everytime I try. On phone and on laptop.   Help?  
  • Adam
  • Roadie
  • 652 Views
  • 5 replies
  • 1 likes
  • 652 Views
  • 5 replies
  • 1 likes

Something went wrong - Gift Code

Hey People, First: Sorry for my bad English - I'm from Germany. Here is my problem: I have bought a Gift Card at the local Gas Station and now I want to enter the Code but if i type the Code in, the site keeps saying "Da ist wohl etwas schiefgegangen...

  • Newbie
  • Hey People,   First: Sorry for my bad English - I'm from Germany.   Here is my problem: I have bought a Gift Card at the local Gas Station and now I want to enter the Code but if i ...
  • 412 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 412 Views
  • 0 replies
  • 0 likes

Spotify's Song Selections

Why am I listening to Paul Simon Radio and Mos Def comes on? This is a very frustrating feature on Spotify. There should be a better filter for song selections. This really needs to be updated.

  • Newbie
  • Why am I listening to Paul Simon Radio and Mos Def comes on? This is a very frustrating feature on Spotify.  There should be a better filter for song selections. This really needs to be updated.
  • 183 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 183 Views
  • 0 replies
  • 0 likes

Premium

I am paying for Spotify but it keeps telling me I have to download Premium to play or do anything on it. What do I do?

  • Visitor
  • I am paying for Spotify but it keeps telling me I have to download Premium to play or do anything on it.  What do I do?  
  • user-removed
  • Not applicable
  • 533 Views
  • 8 replies
  • 0 likes
  • 533 Views
  • 8 replies
  • 0 likes

Recent account activity

I've some privacy trouble with my Spotify account that shows to everyone some stuff that I really don't want to. The first one is a playlist that is secret and that I've deleted but still is in 'Recent Activity' of my account and everyone can access ...

Screenshot-2014-02-28-15.51.21.png
  • Regular
  • I've some privacy trouble with my Spotify account that shows to everyone some stuff that I really don't want to. The first one is a playlist that is secret and that I've deleted but still is in ...
  • giu1io
  • Regular
  • 3372 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Security
  • 3372 Views
  • 4 replies
  • 0 likes

two of the same account

I have a very strange problem. I can not log in to my original account. now log on to the new account with the same user name. From the outset login through my account on Facebook. At first I thought that I lost data from your account but after a whi...

  • Newbie
  • I have a very strange problem. I can not log in to my original account. now log on to the new account with the same user name. From the outset login through my account on Facebook. At first I thought...
  • Peter__
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

"Set a password for your devices" section, "send email to set password" doesn't send any email

I tried it several times and checked my inbox and spam, but I got nothing. I got a premium account.Any clue on this?

  • Newbie
  • I tried it several times and checked my inbox and spam, but I got nothing. I got a premium account. Any clue on this?
  • Peter__
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

No one can find me on spotify, name does not exist

Hi, I just subscribed on spotify but none of my friends can find me. What is the problem? My profil name is: Aileen Heuer but when you look for me on spotify nobody can find me. AIleen

  • Casual Listener
  • Hi,   I just subscribed on spotify but none of my friends can find me. What is the problem?   My profil name is: Aileen Heuer but when you look for me on spotify nobody can find me....
  • Peter__
  • Community Legend
  • 1305 Views
  • 1 replies
  • 0 likes
  • Account
  • 1305 Views
  • 1 replies
  • 0 likes

30 day trial

Hi i use my facebook account for spotify and i started to 30 day trial today and i close my facebook account and now everythink is gone i can log in but my trial and my playlists are gone please help me. account : alihanozk@hotmail.com can i get back...

  • Visitor
  • Hi i use my facebook account for spotify and i started to 30 day trial today and i close my facebook account and now everythink is gone i can log in but my trial and my playlists are gone please help...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Spotify Premium & Virgin Media Problems

Hi, I previously had a Spotify Premium subscription, through Virgin Media.. I had since cancelled this, but now i was to re-instate it. I have spoken to Virgin Media, and they had confirmed, that the premium Subscription is active on their side, but ...

  • Visitor
  • Hi,   I previously had a Spotify Premium subscription, through Virgin Media.. I had since cancelled this, but now i was to re-instate it.   I have spoken to Virgin Media, and they h...
  • Adam
  • Roadie
  • 698 Views
  • 3 replies
  • 0 likes
  • Premium
  • 698 Views
  • 3 replies
  • 0 likes

New Phone

I've just got a new phone and now my spotify is not working. I can log in, but when I search for songs it won't play that song, it will come up with options to Add to playlist, Star, Add to queue or share. I can play the radio but not the songs I or ...

  • Visitor
  • I've just got a new phone and now my spotify is not working. I can log in, but when I search for songs it won't play that song, it will come up with options to Add to playlist, Star, Add to queue or ...
  • Peter__
  • Community Legend
  • 449 Views
  • 7 replies
  • 0 likes
  • 449 Views
  • 7 replies
  • 0 likes

What data does Spotify send to advertisers?

I noticed this link in the footer of Spotify.com: http://info.evidon.com/pub_info/1120?v=1 This makes me think that Spotify is tracking my listening habits and selling them to advertisers. As a paying customer I would like the ability to opt out of A...

  • Music Fan
  • I noticed this link in the footer of Spotify.com: http://info.evidon.com/pub_info/1120?v=1   This makes me think that Spotify is tracking my listening habits and selling them to adverti...
  • Peter__
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 291 Views
  • 1 replies
  • 0 likes