Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
..........now I can not switch my name from ReganMarcelis back to my Facebook name like most people have. I would like it as my real facebook name versus my created name because now none of my friends can find me. Am I missing something or done somet...
So, I changed my FB privacy settings,and pass. Original intention was to make a regular account with Spotify - I do not want Spot and FB linked together. After chaing my FB pw to something else, I logged back into Spotify - what do ya know? It's a ba...
Hello, I´ve got a Telekom contract since september 2013 with one year free spotify premium but I have premium since 2012. I want to cancel my subscription right now so that I can use the telekom offer but I can`t. There is no button for this just the...
I'm new to spotify, when I'm on the website my profile picture shows up but when on my iPhone app or on my spotify on my desktop it doesn't this is driving me up the wall because I have OCD HELP. Also I want to fix my username it's messed up.
Hi there, i lost my payment card, completely forgot about updating my spotify account witht the new card and have now lost all my music after putting the new details in?! Is there anyway of getting all my old playlists back again, espcially my starre...
I've had Spotify Premium for quite some time now. A little while ago I got a new debit card and was obviously expecting for that to affect my subscription. Once Spotify let me know that there has been an issue with my payment, I knew it was time to p...
Hello, With my Vodafone 4g contract I get spotify premium. I used to have a premium account and I have cancelled it and the status of my account is now on the free setting and I have adverts between songs. I have been trying to add premium to my acco...
Dear helpful people, I have changed my counry, from UK to Philadelpia, USA. I wasnt able to log on before, owing to the fact that I was abrod, nor am I now! Help please Arthur Michigan
Hi, I recently had to cancel my spotify so that I could let me Vodafone UK plan take over with paying it. It has now cancelled but i cannot get the vodafone bit to work. When i log in using the link they say and press allow it just goes to a error pa...
I received an message from paypal that I could get 60 days trail spotify premium. I redeemed the trail and I still have spotify free. i tried to logout and log back in but that diden work. so i checked my account on spotfiy.com and it says im current...
Hi there,I just downloaded the newest version of spotify and when I log in now, all my playlists are gone and it says that I am using the free version...My account has a 12 month premium subscription, so I am not too happy about that.Not sure what th...
my account expired today to free so i decided to upgrade to premium again i was on free for like an hour. result: i need to sync all my tracks again??? this is the last time i will be using spotify now. since you guys dont understand that 3G data is ...
Can't get Premium with Paypal or Klarna Payment. Everytime I will get Premium, it says I should take another Payment-Method. Can anyone help me?
Hi, I've been using Spotify premium since 2012 September, and now suddenly my subscribtion doesn't seem to work properly anymore. In my profile it says: You have got an active subscription. You subscription will automatically change to Spotify Premiu...
I was without a computer for two months. When I got a new one I tried going to my old Spotify account. After resetting my password I'm seeing my profile as a new user without any playlist, or followers. I see my old account is still active. Is there ...
Hi, I have a big problem. Yesterday when I tried to log in to spotify I did a horrible discovery, my premium subscription was no longer there and all of my playlists + favourites etc were gone. It's like it's a complete new account or it has been res...
Hello. I need all other accounts then mine logged out cuz someone else is using my account...
Hello, I deleted my Facebook profile, but want to keep Spotify. I am already signed up for Spotify Premium, and would like to continue this service. However, I would like to make sure that I receive a Username outside of Facebook, and that I don't ge...
Hi my account has been hacked, I have used the standard contact form, but also managed to use an alternate contact form where I was able to stipulate a contact email (and therefore get replies as the hacker has changed my email and password). The cas...
I can't change my profile or anything on my profile