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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422013 Views
  • 965 replies
  • 108 likes
  • Account
  • 422013 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186789 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186789 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103565 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103565 Views
  • 69 replies
  • 10 likes

spotify premium paid by paypal

Hello, Spotify warned me that paypal had refused an automatic payment because of to less money on my paypal. I putted 50 euros on my account of paypal. Will there be an automatic payment or? How much time you get for arranging this problem before the...

  • Newbie
  • Hello, Spotify warned me that paypal had refused an automatic payment because of to less money on my paypal. I putted 50 euros on my account of paypal. Will there be an automatic payment or? Ho...
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

change my accont from premium to 4.99 a noth 12121218752

HARRISON WILSON Thank you and its off line an why cant i Listen my music offline egank you. [Snip-Email(Privacy)-Peter]

  • Casual Listener
  • HARRISON WILSON Thank you <snip>  and its off line an why cant i Listen my music offline egank you.    [Snip-Email(Privacy)-Peter]
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

D LAMAR

I am D Lamar, and now there is some picture of a guy with finess music on my profile. Take him off that is not me!!!

  • Casual Listener
  • I am D Lamar, and now there is some picture of a guy with finess music on my profile. Take him off that is not me!!!
  • Peter__
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Favorite people list is gone! Help!

I just updated spotify a few days ago and noticed my favorite people list that used to appear on the top left, above the people list that shows all of my facebook friends as they listen to music, is gone. I can't find a way to get it back...anyone kn...

  • Newbie
  • I just updated spotify a few days ago and noticed my favorite people list that used to appear on the top left, above the people list that shows all of my facebook friends as they listen to music, is ...
  • msfit
  • Newbie
  • 1325 Views
  • 3 replies
  • 0 likes
  • 1325 Views
  • 3 replies
  • 0 likes

Profile deleted

I've connected two spotify profiles (mine, premium) and my blog's profile to the same facebook profile (cause I thought I could...) When I switched from the blog's profile on Spotify to my own personal profile on Spotify, it said I was new and everyt...

  • Casual Listener
  • I've connected two spotify profiles (mine, premium) and my blog's profile to the same facebook profile (cause I thought I could...) When I switched from the blog's profile on Spotify to my own person...
  • queensway31
  • Casual Listener
  • 238 Views
  • 4 replies
  • 0 likes
  • 238 Views
  • 4 replies
  • 0 likes

Ive upgraded to Unlimited but account is showing Im on the free version

Ive paid for Unlimited and had an email confirming payment but my account is showing as the free version and I cant access the Unlimited version

  • Newbie
  • Ive paid for Unlimited and had an email confirming payment but my account is showing as the free version and I cant access the Unlimited version
  • Peter__
  • Community Legend
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

I can't change password and my friend keeps using my account!

My account must be bugged somehow. First, I've got playlists that I haven't created. It's almost like my account is linked with someone elses? How can this be? My real problem though, I cant change password. It says something like "Email Another acco...

  • Regular
  • My account must be bugged somehow. First, I've got playlists that I haven't created. It's almost like my account is linked with someone elses? How can this be?   My real problem though, I ca...
  • angeltear
  • Regular
  • 409 Views
  • 6 replies
  • 0 likes
  • Account
  • 409 Views
  • 6 replies
  • 0 likes

private message error

How do I check a private message? I got an email saying I had one but when i followed the link and went to my inbox, there wasn't one there.

  • Regular
  • How do I check a private message? I got an email saying I had one but when i followed the link and went to my inbox, there wasn't one there.
  • Peter__
  • Community Legend
  • 224 Views
  • 4 replies
  • 0 likes
  • 224 Views
  • 4 replies
  • 0 likes

How to change the language from Turkish to English on Spotify website account management?

Hi, Since I'm using Spotify with the Turkish Store the profile and account management page on Spotify website and the emails I get are in Turkish. I wish there was a way to change this to English. It seems like you are forgetting about the expats liv...

  • Newbie
  • Hi,   Since I'm using Spotify with the Turkish Store the profile and account management page on Spotify website and the emails I get are in Turkish.   I wish there was a way to chan...
  • Peter__
  • Community Legend
  • 3877 Views
  • 1 replies
  • 0 likes
  • 3877 Views
  • 1 replies
  • 0 likes

Cosmote subscription

Hello i have a spotify account and i premium account eith a cosmote number.. The problem is that i changed my number and i cant use the service with my new number...

  • Newbie
  • Hello i have a spotify account and i premium account eith a cosmote number.. The problem is that i changed my number and i cant use the service with my new number...
  • Peter__
  • Community Legend
  • 814 Views
  • 1 replies
  • 0 likes
  • 814 Views
  • 1 replies
  • 0 likes

Redeem code

I type in the code then i pres premium. Then i pops up a little red text that we can not redeem this code right now.what is the problem??

  • Casual Listener
  • I type in the code then i pres premium. Then i pops up a little red text that we can not redeem this code right now.what is the problem??
  • Peter__
  • Community Legend
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Log off everywhere

Hey! I have asked before, and it did not work, so can you please try to log me off everywhere again? : )Username: meofc95

  • Regular
  • Hey! I have asked before, and it did not work, so can you please try to log me off everywhere again? : ) Username: meofc95
  • Taylor
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 460 Views
  • 1 replies
  • 0 likes

Account Was Disconnected, Help?

Posting this on behalf of a friend whose account got nuked. Yes, he's gone through the protocol and has gotten nowhere. His case # is 01155779 and text from him, quoted below: In short, I recieved an e-mail from spotify stating: "We recently received...

  • Regular
  • Posting this on behalf of a friend whose account got nuked. Yes, he's gone through the protocol and has gotten nowhere.   His case # is 01155779 and text from him, quoted below:   ...
  • Peter__
  • Community Legend
  • 687 Views
  • 14 replies
  • 0 likes
  • 687 Views
  • 14 replies
  • 0 likes

Solved!! device reset

How do you know if your devices have been resetted? I want to wait before downloading my playlists again.

  • Regular
  • How do you know if your devices have been resetted? I want to wait before downloading my playlists again.
  • Peter__
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium
  • 254 Views
  • 1 replies
  • 0 likes

credit for unauth charge

I tried to cancel my subscription and I was still charged. I would like my money back please.

  • Casual Listener
  • I tried to cancel my subscription and I was still charged. I would like my money back please.
  • Joe
  • Community Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • Premium
  • 265 Views
  • 3 replies
  • 0 likes

I can't set up the premium account.

I want to upgrade to premium. Every time I am typing in my credit card. After that I submit it and then it says Payment failed. I don't know why it is not working?! My credit card is working(I just purchased something on the Internet with it). Please...

  • Visitor
  • I want to upgrade to premium. Every time I am typing in my credit card. After that I submit it and then it says Payment failed. I don't know why it is not working?! My credit card is working(I just p...
  • Joe
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

My account says something went wrong when I try to look for music in the browser

I have a good internet connection and it says try later, I deleted my app and I download it again but no, it's the same... I don't know what's wrong with it

  • Newbie
  • I have a good internet connection and it says try later, I deleted my app and I download it again but no, it's the same... I don't know what's wrong with it
  • Peter__
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

profil

Hei jeg har en profil hos dere som jeg er betaler og eier av denne kontoen, og en kamerat av meg klarte og logge seg inn via facebook, og den får jeg ikke fjernet igjen. Hvordan får jeg endret det til min facebook igjen ? Mvh Betina Gårholt

  • Visitor
  • Hei   jeg har en profil hos dere som jeg er betaler og eier av denne kontoen, og en kamerat av meg klarte og logge seg inn via facebook, og den får jeg ikke fjernet igjen. Hvordan får jeg en...
  • GnagarN
  • Roadie
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Facebook

For some reason my Spotify account is linked to my wifes Facebook account how can I change it to my Facebook account? Thanks

  • Casual Listener
  • For some reason my Spotify account is linked to my wifes Facebook account how can I change it to my Facebook account?   Thanks    
  • GnagarN
  • Roadie
  • 283 Views
  • 4 replies
  • 0 likes
  • Account
    Unlimited
  • 283 Views
  • 4 replies
  • 0 likes

Can't Log In/Can't Reset Password!

Hey there.Having some trouble with my account. I can't remember my password to my spotify account, and the only option for me is to get a reset through my e-mail, which I can't log in to either since it's been blocked cuz someone was trying to hack i...

  • Newbie
  • Hey there. Having some trouble with my account. I can't remember my password to my spotify account, and the only option for me is to get a reset through my e-mail, which I can't log in to either s...
  • Peter__
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes