Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My son currently uses Spotify Free. I want to give him a gift card for a year's subscription to Premium. Can he upgdrade to Premium, pay for it with the gift card AND NOT input a credit card? There doesn't seem to be a way to upgrade to Premium witho...
When i try to cancel my premium membership it just says that my password is incorrect. I am logging on through facebook, I do not understand why this keeps happening. PLEASE HELP!!!
Hi, I don't see a Buy Music option in my spotify premium account. Can you please help with that
after deleting my fb account which was linked to my spotify (I had already created a spotify account befor linking it to fb), when I now log in im told my account details are wrong, to log out and in again, which I do. I can listen to my own files bu...
I was shocked to see a post from Spotify on Facebook telling my friends what I am listening to. I was positive I had unchecked the box permitting this a long time ago. Sure enough, I checked spotify and the 'Share my activity and what I listen to on ...
So I look on my Credit Card statement, and see this. INSUFFICIENT FUNDS FEE FOR A $9.99 RECURRING CARD PURCHASE - DETAILS: 0217Spotify USA 877-778-1161 NY 04207670100729477 $34.00 ($80.48) 02/18/2014 Fee INSUFFICIENT FUNDS FEE FOR A $10.00 RECURRING ...
Basically, a friend signed into her Facebook account while using my Spotify account and now my account is linked to the wrong Facebook profile. I see my playlists, but my friends or follow suggestions are all hers. I've tried changing passwords, logi...
Hi, I have had my devices reset after I got a new phone, I went to resync my new phone and another mobile and my laptop to find that one Iphone device is not showing any playlist. Were as the other mobile device and laptop are able to sync offline wi...
Hey spotify community, I made an account yesterday, with an email but a wrong domain Live.com instead of Outlook.com, because of that I cant access the spotify account because the email will be wrong, and I have no access to the email either. When I ...
Hola Chicos. Me pongo en contacto con vosotros ya te tengo un pequeño problema. Mi cuenta es de nacionalidad española, desde hace un año vivo en Alemania. Y bueno ahora ya no hace falta ser premium para escuchar musica desde tu movil asi que yo tengo...
So I accidentally opened two accounts with one Facebook account ( One Premium and one Normal ). I am having an issue. I cannot access my Premium Account where my playlists Premium and the other stuff are. Is there a way to merge the two accounts? on ...
Hi, I have a premium account. I used to use it in my old iPod and the playlists that were offline worked fine. Now, it is saying that they can only be played wifi because the iPod doesn't have iOS 5 or 6. The problem is that the iPod is old and those...
Hello, I have an Spanish account but nowadays I am living in the UK. I would like to receive recommendations about English music and music popular in this area, instead of Spanish music. Do I have to change my country/ Zip code? Or it depends on the ...
Can you please log me out of all my devices . My account is bailey Iler pls!
as i said in the title.i created my original account some years ago via fb login.a few days ago i wanted to login on my uncles ipad and it kinda merged our accounts.i tried to disconnect my fb account but now my original fb account is just some numbe...
Although I canceled my subscription about two weeks ago (due to temporary financial problems), my account is very much not canceled. In fact, I was just billed for this month, and now owe my bank $10 for spotify and $35 for an overdraft fee! Is there...
I detest Facebook and I basically have an old account and its linked to my Spotify. I have created a new account on Facebook that is just blank, purely to use for spotify but when I click the Spotify --> PReferences I can't find the social network wh...
I cannot use spotify because it thinks im in the USA, when in actual fact im in Malta. The option to change country is greyed out because apparently i have a USA IP adrress which is not true. Is there a way I can change it? This is already the second...
Hello, I need help with my spotify. I am in France and when I try to log in it says that the country I am in doesn't match the one on my profil. But it does! On my account it does say that I am in France. What can I do to make it work? Thank you.
Hello Spotify! About a month ago I started using the SpotiAMP client which actually shows the bitrate you get. Using SpotiAMP, I detected that some of my albums were only being streamed in 160kbps, even though high bitrate was enabled. I got in touch...