Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76484 Views

28 replies

0 likes

  • 76484 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94321 Views

9 replies

2 likes

Account
Login
  • 94321 Views
  • 9 replies
  • 2 likes

I'm being billed for something I canceled three months ago.

I don't know how to get in contact, but I cancelled my premium account three months ago. Upon checking my paypal account I'm still getting billed $10 per month. I was unaware of this. I haven't used any premium services in these months and made sure ...

Newbie

I don't know how to get in contact, but I cancelled my premium account three months ago. Upon checking my paypal account I'm still getting billed $10 per month. I was unaware of this. I haven't used ...

Christoffer

Community Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Please can you log me out of all devices

Please log me out of all the devices

Regular

Please log me out of all the devices

Peter__

Community Legend

464 Views

2 replies

0 likes

Login
  • 464 Views
  • 2 replies
  • 0 likes

Solved!! 3 month platinum Trial activate

Hi I just got spotifry platinum 3month free trial from guiltcity u don't know how to activate this voucher :-(( I already have regular spotifry account just don't know how ???

Casual Listener

Hi I just got spotifry platinum 3month free trial from guiltcity u don't know how to activate this voucher :-(( I already have regular spotifry account just don't know how ???

Peter__

Community Legend

1706 Views

6 replies

0 likes

Premium
  • 1706 Views
  • 6 replies
  • 0 likes

I want to cancel my subscrubtion, but there is another problem.

Wow, where to begin? I have had alot of problems with my spotify history. I have alot of different accounts and i cant keep track on them. Altough when i got my phone i got a free premium account. But then all of the sudden it deactivated to free and...

Newbie

Wow, where to begin?   I have had alot of problems with my spotify history. I have alot of different accounts and i cant keep track on them. Altough when i got my phone i got a free premium ...

Josh

Community Legend

308 Views

1 replies

0 likes

Premium
Security
Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Doesn't work - 30 day free trial

Hi! I got the 30 day free trial. It works on my phone but still it says that I listened 10 hours on mt computer ... how can that be? /Julia

Casual Listener

Hi!    I got the 30 day free trial. It works on my phone but still it says that I listened 10 hours on mt computer ... how can that be?    /Julia

juliakindblad

Casual Listener

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

another Lost play list

Hello, I didnt want to create a new post about another lost playlist but...I've done a number of searches and also tried the following link: https://www.spotify.com/us/account/recover-playlists/ The list does not show my lost playlist I've also tried...

Casual Listener

Hello, I didnt want to create a new post about another lost playlist but... I've done a number of searches and also tried the following link:  https://www.spotify.com/us/account/recover-pl...

freshhb

Casual Listener

262 Views

2 replies

0 likes

Account
  • 262 Views
  • 2 replies
  • 0 likes

multiple recurring payments to my bank account

my premium account was cancelled months ago and my bank account is still being charged day by day. the past 4 days i have had $9.99 taken out of my account. is there a way to stop these accounts from charging from my account in the future? my account...

Newbie

my premium account was cancelled months ago and my bank account is still being charged day by day. the past 4 days i have had $9.99 taken out of my account. is there a way to stop these accounts from...

Peter__

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm abroad, when I'm not

Having an issue with Spotify. It thinks I'm abroad but I'm not. I was in Germany for over a year, and after 14 days, it shut down. I accepted that and moved on. Now I'm back in the states, my IP address shows up as Los Angeles, CA (I checked off the ...

Casual Listener

Having an issue with Spotify. It thinks I'm abroad but I'm not. I was in Germany for over a year, and after 14 days, it shut down. I accepted that and moved on. Now I'm back in the states, my IP addr...

keohookalani

Casual Listener

642 Views

3 replies

0 likes

Subscription
  • 642 Views
  • 3 replies
  • 0 likes

Solved!! Unidays & Spotify discount - not available in Ireland!

I was unsure as to where to post this but I just saw a nice 50% off offer on Spotify Premium for students through UniDays. However it says that Ireland has been excluded from this offer. I can't see why we should miss out on a great offer like this, ...

Casual Listener

I was unsure as to where to post this but I just saw a nice 50% off offer on Spotify Premium for students through UniDays. However it says that Ireland has been excluded from this offer. I can't see ...

kevinf63

Casual Listener

2186 Views

2 replies

2 likes

Other
Premium
Subscription
  • 2186 Views
  • 2 replies
  • 2 likes

Playlist weg!! Besitzer nun eine Nummer!! My Playlist is gone the Owner is now a Number

Nach einer Anmeldung war meine Playlist weg der Besitzer dieser Liste bin nun nicht mehr ich sondern eine Nummer...bitte Hilfe After a log in my playlist was gone instaed of me i nummber is now the Owner of my list please help my get my list back The...

Casual Listener

Nach einer Anmeldung war meine Playlist weg der Besitzer dieser Liste bin nun nicht mehr ich sondern eine Nummer...bitte Hilfe   After a log in my playlist was gone instaed of me i nummber i...

Diggler

Casual Listener

338 Views

2 replies

0 likes

Account
  • 338 Views
  • 2 replies
  • 0 likes

I have a problem with email

Forgive My English:It turns out that much time to login on Spotify, and good had ever used but now wanted to get serious about making lists has done.The issue was that the user name that I did back then is not what you normally use, but if you email ...

Newbie

Forgive My English: It turns out that much time to login on Spotify, and good had ever used but now wanted to get serious about making lists has done. The issue was that the user name that I di...

Peter__

Community Legend

262 Views

1 replies

0 likes

Account
Login
  • 262 Views
  • 1 replies
  • 0 likes

My email address is out of date

Hi! I have created my Spotify account long ago and I didn't use it much. Now I'm using it again and I accidentally asked for new password. Of course it went to my old email and I can't get it. Sooo, now I can't change any information from my account,...

Newbie

Hi!   I have created my Spotify account long ago and I didn't use it much. Now I'm using it again and I accidentally asked for new password. Of course it went to my old email and I can't get...

user-removed

Not applicable

395 Views

1 replies

0 likes

Account
  • 395 Views
  • 1 replies
  • 0 likes

Music will download and stream on my Android phone but won't play offline????

I am in the middle of my 30 day free trial and pretty much everything works great EXCEPT I have music downloaded to my Android phone and when i go offline it tells me the subscription for offline has expired. My trial isn't up till the end of Decembe...

Newbie

I am in the middle of my 30 day free trial and pretty much everything works great EXCEPT I have music downloaded to my Android phone and when i go offline it tells me the subscription for offline has...

user-removed

Not applicable

303 Views

1 replies

0 likes

Free
Premium
Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Gift card: Code is invalid

Today i bought a gift card for 10 Euro's which i want to trade in for Spotify Premium. I bought this card at the Albert Heijn in Holland but when i enter the code in the Redeem page it says that it's invalid. Greetings,

Regular

Today i bought a gift card for 10 Euro's which i want to trade in for Spotify Premium. I bought this card at the Albert Heijn in Holland but when i enter the code in the Redeem page it says that it's...

Leroyw50

Regular

300 Views

2 replies

0 likes

  • 300 Views
  • 2 replies
  • 0 likes

Gift card for another country

Hi all, My brother lives in the USA, I'm in the UK and I want to buy him a Spotify gift card for his birthday. If I buy one with my account, will it work for him in the USA when I email it over to him? Thanks for your time Tom

Newbie

Hi all,   My brother lives in the USA, I'm in the UK and I want to buy him a Spotify gift card for his birthday. If I buy one with my account, will it work for him in the USA when I email it...

Peter__

Community Legend

824 Views

1 replies

0 likes

  • 824 Views
  • 1 replies
  • 0 likes

Gift card invalid

Today i bought a gift card 6 months Spotify Premium and when registering it it first went through O.K. but after logging of and then logging on i was back as a spotify free user... When trying to register the card again it comes back "invalid" Thanks...

Newbie

Today i bought a gift card 6 months Spotify Premium and when registering it it first went through O.K. but after logging of and then logging on i was back as a spotify free user... When trying to r...

Peter__

Community Legend

325 Views

1 replies

0 likes

Account
  • 325 Views
  • 1 replies
  • 0 likes

Re: spotify free in the usa - now unlimited? Is this true?

12/7/13 Hi, I just read on Spotify Help that the Spotify Free in the USA is now unlimited. Is this true? I know there used to be limitations on Spotify Free after 6 months.... (about 2 hrs/day or 10 hrs/ a month or something similar) Of course I real...

Regular

12/7/13    Hi, I just read on Spotify Help that the Spotify Free in the USA is now unlimited.  Is this true?    I know there used to be limitations on Spotify Free a...

Peter__

Community Legend

600 Views

4 replies

0 likes

Free
  • 600 Views
  • 4 replies
  • 0 likes

New user

Okay so I'm having a couple of problems with spotify I have at least seven playlist but it's only saying I have one also I cannot figure out how to put a picture on here I allowed spotify to use my Facebook but still no picture if you could help with...

Newbie

Okay so I'm having a couple of problems with spotify I have at least seven playlist but it's only saying I have one also I cannot figure out how to put a picture on here I allowed spotify to use my F...

Peter__

Community Legend

375 Views

2 replies

0 likes

Unlimited
  • 375 Views
  • 2 replies
  • 0 likes

Unable to change account setting and country due to duplicate account

Hi, My spotidy account does not allow me to do any changes to my account on the webpage (including changing country). When I save my changes this message is displayed "Another account is already registered with this email address.". How proceed if I ...

Newbie

Hi,   My spotidy account does not allow me to do any changes to my account on the webpage (including changing country). When I save my changes this message is displayed "Another account is a...

Peter__

Community Legend

282 Views

1 replies

0 likes

Account
Login
Security
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Spotify as a present for friends abroad

Dear spotifiers, I would like to buy an e-card for friends who live in Taiwan. I live in Germany. at the e-card page it says: "Spotify Premium codes can only be redeemed by recipients in the same country as the country you bought the e-card in." Is t...

Newbie

Dear spotifiers,   I would like to buy an e-card for friends who live in Taiwan. I live in Germany.   at the e-card page it says:   "Spotify Premium codes can only be redee...

Peter__

Community Legend

497 Views

2 replies

0 likes

Premium
Subscription
  • 497 Views
  • 2 replies
  • 0 likes