Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354712 Views
  • 902 replies
  • 105 likes
  • Account
  • 354712 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152969 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152969 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88553 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88553 Views
  • 68 replies
  • 10 likes

Online radio

Hi I was just wondering if it was possible to creat an online radio station using music streamed from spotify? Thanks, Andrew

  • Regular
  • Hi I was just wondering if it was possible to creat an online radio station using music streamed from spotify?   Thanks,   Andrew
  • Peter__
  • Community Legend
  • 2107 Views
  • 6 replies
  • 0 likes
  • 2107 Views
  • 6 replies
  • 0 likes

my account

Hello, I let my friend use my spotify once and now he is logged in at my account and is still listening on my account , I dont want that what can I do so he will be logged out from my account

  • Newbie
  • Hello, I let my friend use my spotify once and now he is logged in at my account and is still listening on my account , I dont want that what can I do so he will be logged out from my account
  • Peter__
  • Community Legend
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Facebook sharing despite deactivation and other log in issues

I've got premium free with iphone on vodafone. Against my better judgement I used FB credentials to sign up for spotify, but I did not want to share my music habits and spam my FB feed. So i deliberatley swithced off sharing on my device. Had previou...

  • Newbie
  • I've got premium free with iphone on vodafone.  Against my better judgement I used FB credentials to sign up for spotify, but I did not want to share my music habits and spam my FB feed. So i...
  • Peter__
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium
  • 139 Views
  • 1 replies
  • 0 likes

Clarification Question regarding ending 48 hour and moving into 30 day premium

Hello! Just wanted to run some questions by you. I just recently signed up for spotify on my iPhone and am using the 48 hour trial. I have downloaded quite a few artists and don't want to lose them in this process. I read that you have 14 days to dec...

  • Newbie
  • Hello! Just wanted to run some questions by you. I just recently signed up for spotify on my iPhone and am using the 48 hour trial. I have downloaded quite a few artists and don't want to lose them i...
  • Joe
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 1 replies
  • 0 likes

"Oops, something went wrong" when trying to cancel premium subscription.

I'm trying to cancel my premium subscription so I can redeem a 2 years free offer from Vodafone UK but I keep getting an 'oops something went wrong message' after confirning I want to cancel it and input my password. Can anyone help?

  • Newbie
  • I'm trying to cancel my premium subscription so I can redeem a 2 years free offer from Vodafone UK but I keep getting an 'oops something went wrong message' after confirning I want to cancel it and i...
  • Josh
  • Community Legend
  • 914 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 914 Views
  • 1 replies
  • 0 likes

still being charged

I cancelled my premium subsciption a while ago but I am still charge $9.99 monthly fee when I don't have the money. I want my money refunded and this problem to be solved ASAP.

  • Newbie
  • I cancelled my premium subsciption a while ago but I am still charge $9.99 monthly fee when I don't have the money. I want my money refunded and this problem to be solved ASAP.
  • Josh
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Can I see when I changed my credit card?

I changed the credit card attached to my account a few weeks back, and I want to look back and see when I actually did it. The only way I can see so far is to look at the receipts for each of my subscription payments, but that only tells me inbetween...

  • Newbie
  • I changed the credit card attached to my account a few weeks back, and I want to look back and see when I actually did it. The only way I can see so far is to look at the receipts for each of my subs...
  • Josh
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Premium

I'm being charged for premium but I only have the free version available. It also says on my profile page that no payment method is registered for premium. Why am I being charged?

  • Newbie
  • I'm being charged for premium but I only have the free version available. It also says on my profile page that no payment method is registered for premium. Why am I being charged?
  • Christoffer
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Some of my songs disappeared

About 10 of my songs automatically disappeared from my starred playlist. When I go to search for them and re-star them they are not there. I logged onto my account on my laptop and the songs are there but they are lightly colored and will not play. A...

  • Newbie
  • About 10 of my songs automatically disappeared from my starred playlist. When I go to search for them and re-star them they are not there. I logged onto my account on my laptop and the songs are ther...
  • Peter__
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium
  • 210 Views
  • 1 replies
  • 0 likes

Missing song "Manian - We Don't Care"

I'm not sure where to post this problem, but after I connected to the internet via my iPod 5, I found out the aforementioned song from my playlist disappeared! I didn't accidentally delete it either, and it doesn't seem it's available online either. ...

  • Regular
  • I'm not sure where to post this problem, but after I connected to the internet via my iPod 5, I found out the aforementioned song from my playlist disappeared! I didn't accidentally delete it either...
  • jwmmakerofmusic
  • Regular
  • 273 Views
  • 6 replies
  • 0 likes
  • Other
  • 273 Views
  • 6 replies
  • 0 likes

48 Hour Trial finish android?

I just bought an android phone, but I downloaded spotify premium does NOT give me 48 hours free, so there is no such promotion?

  • Regular
  • I just bought an android phone, but I downloaded spotify premium does NOT give me 48 hours free, so there is no such promotion?
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Premium account issues

Hi, Since a few days ago I signed up for a premium account with a prepaid card. After signing up I downloaded the mobile app for spotify which gave me a 48hour trail. However, after these 48 hours ended the mobile app showed a message in which it sta...

  • Casual Listener
  • Hi,   Since a few days ago I signed up for a premium account with a prepaid card. After signing up&n...
  • Peter__
  • Community Legend
  • 254 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 254 Views
  • 4 replies
  • 0 likes

Deleted playlist still showing by others on my profile

Hi. Long ago I followed an playlist my friend created. Then I deleted it, but now when someone is looking at my profile from their account the playlist still exist. So how do I delete an playlist that I already deleted but others still can see on my ...

  • Casual Listener
  • Hi. Long ago I followed an playlist my friend created. Then I deleted it, but now when someone is looking at my profile from their account the playlist still exist. So how do I delete an playlist tha...
  • Peter__
  • Community Legend
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Moved to another Country

I have change my country to france in ma profile but it is not change in my account that it s still spain. I can not use spotify because 14.days have beeb pass. What can i do.?

  • Casual Listener
  • I have change my country to france in ma profile but it is not change in my account that it s still spain. I can not use spotify because 14.days have beeb pass. What can i do.?
  • Josh
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

Solved!! I am charged for free trial

Hey, Today I started my Spotify free trial. It is supposed to be free for 30 days. Somehow I paid 1 lira through my debit card. Why is that? Thanks for help.

  • Casual Listener
  • Hey, Today I started my Spotify free trial. It is supposed to be free for 30 days. Somehow I paid 1 lira through my debit card. Why is that?   Thanks for help.
  • UyuyanAdam
  • Casual Listener
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

I no longer want to log in with my FaceBook credentials

How do I get to set a password and log in using that instead of FaceBook. Do I need to cancel my whole account and open a new one????

  • Newbie
  • How do I get to set a password and log in using that instead of FaceBook. Do I need to cancel my whole account and open a new one????
  • Joe
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Moving offline playlists

Hey, I'm getting a new computer and I was hoping there was a way to copy all my offline downloaded playlists to the new computer without Downloading them all again. Cheers, James

  • Casual Listener
  • Hey,   I'm getting a new computer and I was hoping there was a way to copy all my offline downloaded playlists to the new computer without Downloading them all again.     Che...
  • JamesAtwell
  • Casual Listener
  • 157 Views
  • 3 replies
  • 0 likes
  • Premium
  • 157 Views
  • 3 replies
  • 0 likes

Bought premuim but didn't get it

I bought premium, but it says i have free spotify. Why is this happeing? ( I have ads btw)

  • Newbie
  • I bought premium, but it says i have free spotify. Why is this happeing? ( I have ads btw)
  • Taylor
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

I need to cancel or delete spotify

I need a help how to cancel my subscription of spotify I downloaded on my iPod and I am afraid I am going to get charge for it, I really can't afford that.... Please help

  • Newbie
  • I need a help how to cancel my subscription of spotify I downloaded on my iPod and I am afraid I am going to get charge for it, I really can't afford that.... Please help
  • Taylor
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Problems with two accounts

Hi! I have some problems that I need help with asap. I have a "old" account with a username, but when I got a premium subscription through your partner Telia (in Sweden) I somehow registered a second accound through the Facebook-login. I now have sev...

  • Casual Listener
  • Hi! I have some problems that I need help with asap. I have a "old" account with a username, but when I got a premium subscription through your partner Telia (in Sweden) I somehow registered a second...
  • Peter__
  • Community Legend
  • 223 Views
  • 5 replies
  • 0 likes
  • 223 Views
  • 5 replies
  • 0 likes