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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290006 Views

529 replies

34 likes

Account
Free
  • 290006 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13653 Views

6 replies

11 likes

Security
  • 13653 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540799 Views

990 replies

114 likes

Account
  • 540799 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129630 Views

74 replies

12 likes

Account
Login
Premium
  • 129630 Views
  • 74 replies
  • 12 likes

Solved!! Recently closed my facebook account and changed the account to use email.

my username now is 1252170063 and cant change it to a normal username. the number was sent to me by spotify. What should i do?

Newbie

my username now is 1252170063 and cant change it to  a normal username. the number was sent to me by spotify. What should i do?

Peter__

Community Legend

793 Views

6 replies

0 likes

  • 793 Views
  • 6 replies
  • 0 likes

I cant not play my thai songs anymore.

I have been listening to my thai music alot on spotify many time. But now it doesn´t work. The latest day when i was listening to those music was like yesterday. Yesterday it was fine nothing was wrong with it. Now i am very sad and dissapoited that ...

Newbie

I have been listening to my thai music alot on spotify many time. But now it doesn´t work. The latest day when i was listening to those music was like yesterday. Yesterday it was fine nothing was wro...

Zevs

Casual Listener

5971 Views

41 replies

10 likes

  • 5971 Views
  • 41 replies
  • 10 likes

Spotify is p[laying up. PLEASE HELP

I have my account synced with my facebook account and I used my credit card details to try the 30 day free premium trial. I even got my reciept emailed to my email address. But when i logged out and then logged back in, aall my playlists were gone, p...

Casual Listener

I have my account synced with my facebook account and I used my credit card details to try the 30 day free premium trial. I even got my reciept emailed to my email address.  But when i logged...

Peter__

Community Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Country won't change!

Hi, I changed my country by mistake and now I can't change it back... It's like grey and wont let me click on it, and I also don't want to update to premium...What do I do? And is there some way to use the free Spotify abroad for more than 2 weeks? T...

Casual Listener

Hi,  I changed my country by mistake and now I can't change it back... It's like grey and wont let me click on it, and I also don't want to update to premium... What do I do?   ...

Peter__

Community Legend

379 Views

2 replies

0 likes

Account
  • 379 Views
  • 2 replies
  • 0 likes

Can someone PLEASE explain to me how did this happen?

Hi! My problem is that when is try to open my profile by connecting to facebook it opens but it says im elif.busebarak but im not. and also the email addres it shows is not my facebook email and now my whole plaslists are gone and im about to cry for...

Newbie

Hi! My problem is that when is try to open my profile by connecting to facebook it opens but it says im elif.busebarak but im not. and also the email addres it shows is not my facebook email and no...

Peter__

Community Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Account issue need help PLEASE

OK So everything worked fine this morning then I went and about came home and ran into **bleep**ing hell. Here are a few pictures with my problem. http://imgur.com/a/nNdcK

Visitor

OK So everything worked fine this morning then I went and about came home and ran into **bleep**ing hell. Here are a few pictures with my problem. http://imgur.com/a/nNdcK

Peter__

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Spotify doesnt sync my playlists

Hello. Im a bit pissed off at the moment because my playlist will not sync and the only answer i can get from you guys is "check our status on twitter." i really need this problem fixed please. And yes i have got spotify premium. regards Nadia Ørnebo...

Newbie

Hello. Im a bit pissed off at the moment because my playlist will not sync and the only answer i can get from you guys is "check our status on twitter." i really need this problem fixed please...

Peter__

Community Legend

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Suddenly Spotify Free instead of Premium

Hey all, i bought 3 days ago a 10€ Spotify Card and used it to get 1 Month Premium. Now, 3 days later, my account suddenly changed into Free How can i get Premium back? Thanks for every help, Ztirom

Gig Goer

Hey all, i bought 3 days ago a 10€ Spotify Card and used it to get 1 Month Premium. Now, 3 days later, my account suddenly changed into Free 😞 How can i get Premium back? Thanks for every he...

Peter__

Community Legend

6290 Views

17 replies

0 likes

Account
Free
Premium
  • 6290 Views
  • 17 replies
  • 0 likes

Solved!! Premium free trail

Im trying to upgrade my account to premium, but there's only a 30 day free trail option which I don't want. I dont want to enter my creditcard information, I wanna choose when I want premium so therefore i bought a gift card to myself worth 1 month P...

Casual Listener

Im trying to upgrade my account to premium, but there's only a 30 day free trail option which I don't want. I dont want to enter my creditcard information, I wanna choose when I want premium so the...

muzungu

Casual Listener

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

New payment method

My bank just switched my debit card from visa to master. I have a monthly subscription to spotify premium and I want to change my payment method but it won't let me. Should I just wait until the bill is due and it tries the now defunct old card? I'm ...

Casual Listener

My bank just switched my debit card from visa to master. I have a monthly subscription to spotify premium and I want to change my payment method but it won't let me. Should I just wait until the bill...

lottacar

Casual Listener

243 Views

2 replies

0 likes

Subscription
  • 243 Views
  • 2 replies
  • 0 likes

Suddenly could not log in

I have used Spotify on and off for the last few years. Suddenly I could not log in any more! Or - I could log in online, but not the "app" on my Mac. How come? Because it suddenly chose to use Facebook? Or what? Now that I tried "No, I'm not a user" ...

Visitor

I have used Spotify on and off for the last few years. Suddenly I could not log in any more! Or - I could log in online, but not the "app" on my Mac. How come? Because it suddenly chose to use Facebo...

user-removed

Not applicable

595 Views

8 replies

0 likes

  • 595 Views
  • 8 replies
  • 0 likes

Recover lost playlist and also recover my premium acct

I need help recovering my playlist. Went to play my music and notice all my playlist were gone and I need the music for my wedding. Also, I'm paying for the premium service but my acct gives me free access which is limited.....i need back my premium ...

Newbie

I need help recovering my playlist. Went to play my music and notice all my playlist were gone and I need the music for my wedding. Also, I'm paying for the premium service but my acct gives me free ...

Peter__

Community Legend

251 Views

2 replies

0 likes

Premium
  • 251 Views
  • 2 replies
  • 0 likes

Organize Playlists Alphabetically

I know this is is a duplicate idea but Spotify haven't responded so we should all keep posting the same. What's so difficult? I'm a database developer and I know it isn't!

Casual Listener

I know this is is a duplicate idea but Spotify haven't responded so we should all keep posting the same. What's so difficult? I'm a database developer and I know it isn't!

Peter__

Community Legend

232 Views

1 replies

0 likes

Premium
  • 232 Views
  • 1 replies
  • 0 likes

How to Log in with username instead FB account??

Hi, I just started using Spotify, I have a premium account and the problem is that I Signed up with my FB account. I don't want this anymore!! is there any way to change from FB log in to Username log in?? The main problem is that my girl and I used ...

Newbie

Hi, I just started using Spotify, I have a premium account and the problem is that I Signed up with my FB account. I don't want this anymore!! is there any way to change from FB log in to Username ...

Peter__

Community Legend

1088 Views

2 replies

0 likes

  • 1088 Views
  • 2 replies
  • 0 likes

Solved!! I can't login on my account. Why?

Hello there.I'm trying login to my account and I don't know why is not possible.I knew the e-mail and password was correct but even so, I tried to change the password and it's not working either.I need help, please!Thanks

Casual Listener

Hello there. I'm trying login to my account and I don't know why is not possible. I knew the e-mail and password was correct but even so, I tried to change the password and it's not working eit...

Peter__

Community Legend

411 Views

3 replies

0 likes

  • 411 Views
  • 3 replies
  • 0 likes

Shuffle in Unlimited

Hi,I have just upgraded to unlimited but I can only shuffle songs/albums. Should I not be able to choose a song on unlimited?

Casual Listener

Hi, I have just upgraded to unlimited but I can only shuffle songs/albums. Should I not be able to choose a song on unlimited?

Peter__

Community Legend

1059 Views

4 replies

0 likes

  • 1059 Views
  • 4 replies
  • 0 likes

Log out, Probably hacked.

I changed my password already but someones still on my account please log me out of all devices.

Casual Listener

I changed my password already but someones still on my account please log me out of all devices.

Peter__

Community Legend

260 Views

2 replies

0 likes

Account
  • 260 Views
  • 2 replies
  • 0 likes

I have turned my premium again back on but when will this be changed?

I went from premium to free but changed it back to premium. When will my account be changed? How long do i have to wait...

Newbie

I went from premium to free but changed it back to premium. When will my account be changed? How long do i have to wait...

Peter__

Community Legend

226 Views

2 replies

0 likes

  • 226 Views
  • 2 replies
  • 0 likes

just did a dumb mistake

Ok I just signed up for spotify unlimited not knowing it only removes ads . I'm more of a mobile listener than desktop so I would like to switch to any song I like but apparently I can't do that on mobile. So is there any way I can be switched to the...

Newbie

Ok I just signed up for spotify unlimited not knowing it only removes ads 😕 . I'm more of a mobile listener than desktop so I would like to switch to any song I like but apparently I can't do that o...

Josh

Community Legend

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Want to upgrade to Unlimited but not an option anymore??!!

Hello, Were a small winebar and we used to have Sotify Unlimited and it was perfect for us, we have recently changed owners so the old account was cancelled. Now trying to set up a new account and only free or Premium is offered.... Is there a way to...

Newbie

Hello,   Were a small winebar and we used to have Sotify Unlimited and it was perfect for us, we have recently changed owners so the old account was cancelled. Now trying to set up a new acc...

Peter__

Community Legend

250 Views

1 replies

0 likes

Account
Other
Subscription
  • 250 Views
  • 1 replies
  • 0 likes