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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81462 Views

9 replies

2 likes

Account
Login
  • 81462 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656382 Views

13 replies

4 likes

Account
  • 656382 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737406 Views

18 replies

29 likes

  • 737406 Views
  • 18 replies
  • 29 likes

Logged in with different account

I am currently logged in under another name and I am paying for the service monthly however I see the users name on my phone but am not able to use it to login under my home computer and I am afraid of logging out on my phone because I may not be abl...

Casual Listener

 I am currently logged in under another name and I am paying for the service monthly however I see the users name on my phone but am not able to use it to login under my home computer and I am a...

Joe

Community Legend

370 Views

3 replies

0 likes

  • 370 Views
  • 3 replies
  • 0 likes

Stolen Premium Account

It wasn't my account, but apparently only registered users can use the contact form (what's up with that?). My sister had her phone stolen and now she can't access her Spotify account. Username is "blutungen", but both email and password were changed...

Newbie

It wasn't my account, but apparently only registered users can use the contact form (what's up with that?). My sister had her phone stolen and now she can't access her Spotify account. Username is "b...

Peter__

Community Legend

231 Views

1 replies

0 likes

Account
Premium
Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Reset password

I can't remember my password to spotify because i have always been logged in on my iPhone all the time, and i pressed reset password but did not get an email, is it some way to check what email-adress i have signed up with? My accountname is opelstol

Casual Listener

I can't remember my password to spotify because i have always been logged in on my iPhone all the time, and i pressed reset password but did not get an email, is it some way to check what email-adres...

Peter__

Community Legend

275 Views

2 replies

0 likes

  • 275 Views
  • 2 replies
  • 0 likes

Find Facebook friends that I hid on Spotify

A bunch of friends on Facebook use Spotify and it suggested that I follow them, but I hit the X to minimize the suggestion instead. Now, about a week later, I want to add them, but can't find them at all. No amount of searching brings them up, and I ...

Casual Listener

A bunch of friends on Facebook use Spotify and it suggested that I follow them, but I hit the X to minimize the suggestion instead. Now, about a week later, I want to add them, but can't find the...

manuelangeles

Newbie

749 Views

6 replies

0 likes

Other
  • 749 Views
  • 6 replies
  • 0 likes

Student discount - been charged full price

I took out spotify premium using myunidays. Ive just checked my bank statement and ive been charged £9.99 this month instead of £4.99. Last month i was only charged £4.99

Newbie

I took out spotify premium using myunidays. Ive just checked my bank statement and ive been charged £9.99 this month instead of £4.99.   Last month i was only charged £4.99

Taylor

Community Legend

1721 Views

1 replies

1 likes

  • 1721 Views
  • 1 replies
  • 1 likes

Cancelled Subscription - Still Charged My Paypal

I cancelled my subscription 2 months ago, was not using premium service, was getting the commercials on my laptop because I was not premium, however, you just billed $10.59 to my PayPal for premium service again. How do I get this refunded?

Newbie

I cancelled my subscription 2 months ago, was not using premium service, was getting the commercials on my laptop because I was not premium, however, you just billed $10.59 to my PayPal for premium s...

Peter__

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Pay

Why is My account chargerad for 12 month in one payment?

Casual Listener

Why is My account chargerad for 12 month in one payment?

Peter__

Community Legend

327 Views

2 replies

0 likes

  • 327 Views
  • 2 replies
  • 0 likes

help!!

I have lost all my details after my phones broke!! I'm paying the premium monthly but . Cannot access spotify at all!!! I no longer use the email address I set it up with so I can'. Get a new password (as I've forgotten it as I was signed it full tim...

Newbie

I have lost all my details after my phones broke!! I'm paying the premium monthly but . Cannot access spotify at all!!! I no longer use the email address I set it up with so I can'. Get a new pas...

Peter__

Community Legend

288 Views

4 replies

0 likes

  • 288 Views
  • 4 replies
  • 0 likes

Spotify took money but didnt upgrade

Hi, upgraded my spotify to premium recently, THE SPOTIFY IM LOGGED IN TO. But it doesnt work, saying I dont have any hours left. "Learn more how to listen more than 10 hour per month", but I have already upgraded! WHY DOESNT IT WORK?! I payed for it!...

Newbie

Hi, upgraded my spotify to premium recently, THE SPOTIFY IM LOGGED IN TO. But it doesnt work, saying I dont have any hours left. "Learn more how to listen more than 10 hour per month", but I have alr...

Peter__

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

*URGENTLY NEED HELP* Subscription status, changing back to Spotify Premium from Spotify Unlimited*

Hey I've just changed to Spotify Unlimited (after seeing that it's a lot cheaper) from being on Spotify Premium. I want to change it back to Spotify Premium as I didn't realise that I won't be able to listen to my music on my mobile but I can't seem ...

Casual Listener

Hey 🙂   I've just changed to Spotify Unlimited (after seeing that it's a lot cheaper) from being on Spotify Premium. I want to change it back to Spotify Premium as I didn't realise that I w...

HannahGilchrist

Casual Listener

504 Views

5 replies

0 likes

  • 504 Views
  • 5 replies
  • 0 likes

Subscription problems

Spotify asks me to change my country for paying with my credit card. I live in Finland and also my credit card is registered in Finland so I just don't get what is the problem. I have used the same credit card many months and earlier it works without...

Regular

Spotify asks me to change my country for paying with my credit card. I live in Finland and also my credit card is registered in Finland so I just don't get what is the problem. I have used the same c...

liisamatilda

Regular

362 Views

7 replies

0 likes

  • 362 Views
  • 7 replies
  • 0 likes

Two accounts

I want to delete this account because I have an exsisting premium account

Newbie

I want to delete this account because I have an exsisting premium account

Jamie

Spotify Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Premium not recognised on Android app, trial started two weeks ago!

I started a premium 60 day trial 2 weeks ago, I've just tried to use Spotify on my Galaxy S3 and it does not recognise that my account is premium, I still get ads to upgrade. Yes I've signed in and out, yes i've uninstalled and redownloaded the app. ...

Music Fan

I started a premium 60 day trial 2 weeks ago, I've just tried to use Spotify on my Galaxy S3 and it does not recognise that my account is premium, I still get ads to upgrade.   Yes I've sign...

pauldwade

Music Fan

412 Views

2 replies

0 likes

Account
Premium
  • 412 Views
  • 2 replies
  • 0 likes

Why does Discover recommend songs and albums that are not available on Spotify?

I have multiple instances of songs and albums that are recommended but when I opt to play them, I get a message that the track is not available. What is the point of recommending something that isn't available to play?

Newbie

I have multiple instances of songs and albums that are recommended but when I opt to play them, I get a message that the track is not available. What is the point of recommending something that isn't...

Peter__

Community Legend

210 Views

1 replies

0 likes

Premium
  • 210 Views
  • 1 replies
  • 0 likes

Pagar Con Tarjeta de Debito

Buen Dia Tengan Todos USTEDES , El Motivo de Este Mensaje es to see si heno la POSIBILIDAD DE Pagar spotify premium con Una Tarjeta de debito Coppel , Esto Es Por La citación de Que no es de mi gusto manejar Tarjetas de crédito . Bueno me despido Con...

Newbie

Buen Dia Tengan Todos USTEDES , El Motivo de Este Mensaje es to see si heno la POSIBILIDAD DE Pagar spotify premium con Una Tarjeta de debito Coppel , Esto Es Por La citación de Que no es de mi gusto...

TatySosa

Newbie

21420 Views

4 replies

0 likes

  • 21420 Views
  • 4 replies
  • 0 likes

Solved!! My playlist went back in time right before my eyes and lost all my changes!

Spotify Not on Spotify - at 5:30pm CST the playlist went back in time to Wed Oct. 16. It Spotify has been really glitchy for me lately. Something crazy just happened. At 5:30pm CST on Nov. 12 this playlist I was deleting a track from had an electrica...

Regular

Spotify Not on Spotify - at 5:30pm CST the playlist went back in time to Wed Oct. 16. It    Spotify has been really glitchy for me lately.  Something crazy just happened....

Peter__

Community Legend

368 Views

1 replies

0 likes

Premium
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! START DATE

as of the date on which you signed up as a user! I can't find the email of validate...

Casual Listener

as of the date on which you signed up as a user! I can't find the email of validate...

lichpham

Newbie

1032 Views

6 replies

0 likes

  • 1032 Views
  • 6 replies
  • 0 likes

All my playlists are gone

And I don't know why. I haven't deleted them.. 1. Can something go wrong with the account so all playlists dissaperar? 2. Maybe someone loged into my spotify and deleted them? anyway, help please. /Henrik

Regular

And I don't know why. I haven't deleted them..   1. Can something go wrong with the account so all playlists dissaperar? 2. Maybe someone loged into my spotify and deleted them?   ...

Peter__

Community Legend

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

Bug on premium subscription form

https://www.dropbox.com/s/o0d8jrzfocq2k02/Screenshot%202013-11-21%2021.36.52.pngAs you can see in this image, images from payment methods are bugged.I tested this in Chrome, Firefox and Safari, and it is bugged in all of them.

Casual Listener

https://www.dropbox.com/s/o0d8jrzfocq2k02/Screenshot%202013-11-21%2021.36.52.png As you can see in this image, images from payment methods are bugged. I tested this in Chrome, Firefox and Safar...

Peter__

Community Legend

311 Views

2 replies

0 likes

Premium
  • 311 Views
  • 2 replies
  • 0 likes

HELP LOST MY E-MAIL PASSWORD AND LOGIN

Hi I need help I created new spotify account with free premium month. I was using it only at my android so I shouldn't write my login and password. I was trying to stop subscription but I can't remember my login and password and e-mail. I only know m...

Newbie

Hi I need help   I created new spotify account with free premium month. I was using it only at my android so I shouldn't write my login and password. I was trying to stop subscription but I ...

Peter__

Community Legend

386 Views

1 replies

0 likes

Account
  • 386 Views
  • 1 replies
  • 0 likes