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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89382 Views

9 replies

2 likes

Account
Login
  • 89382 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760999 Views

18 replies

29 likes

  • 760999 Views
  • 18 replies
  • 29 likes

how can I have all my money back??

the page said that cannot proceed with payment but actually I paid for 8 months!! how can I delete the other months and have back my money?? please tell me there is a solution!

Casual Listener

the page said that cannot proceed with payment but actually I paid for 8 months!! how can I delete the other months and have back my money?? please tell me there is a solution!

user-removed

Not applicable

354 Views

3 replies

0 likes

Premium
  • 354 Views
  • 3 replies
  • 0 likes

Linked an existing Spotify with Facebook with two different emails. Can't get into my main account!

Hi, I recently made a second spotify account and I linked it to my facebook. My facebook is already linked to my main spotify account and now when I try to log in to my main spotify account it overrides and sends me to my second one! Please help!

Newbie

Hi,   I recently made a second spotify account and I linked it to my facebook. My facebook is already linked to my main spotify account and now when I try to log in to my main spotify accoun...

Peter__

Community Legend

315 Views

1 replies

0 likes

Account
Free
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Account Name?

Here's the issue. I've been given an account to run my business from. It's a personal account that is to be linked to Facebook. Facebook does not let me enter a fake name so I can't use my business name as my profile name on Spotify. I know there is ...

Newbie

Here's the issue. I've been given an account to run my business from. It's a personal account that is to be linked to Facebook.   Facebook does not let me enter a fake name so I can't use my...

Peter__

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

iOS app don't recognize my premium account, can't use it

I used spotify on iOS during the trial without any issues. After my trial ended, I have upgraded to Premium through web interface and on my account settings I can see my account is now Premium. However, on iOS, it still gives me "you need to be premi...

Casual Listener

I used spotify on iOS during the trial without any issues. After my trial ended, I have upgraded to Premium through web interface and on my account settings I can see my account is now Premium. Howev...

Peter__

Community Legend

394 Views

3 replies

0 likes

Account
Premium
Subscription
  • 394 Views
  • 3 replies
  • 0 likes

Spotify Free Trial Removed

Hi thereYesterday I signed up for spotify free trial. Entered my credit card information etc, but after I got my free trial I canceled subscription to avoid getting automatically charged next month. It said I'd have premium until 12th of january, 201...

Newbie

Hi there Yesterday I signed up for spotify free trial. Entered my credit card information etc, but after I got my free trial I canceled subscription to avoid getting automatically charged next mon...

Adam

Roadie

797 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 797 Views
  • 2 replies
  • 0 likes

Solved!! how to change emailadres in account

I changed my emailadres and would like to change it in my spotifyaccount but it isn't possieble ... can you guide me? thanx Nele Lijnen

Newbie

I changed my emailadres and would like to change it in my spotifyaccount but it isn't possieble ... can you guide me? thanx Nele Lijnen

MiraCZ

Regular

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Payment

How can I pay with a spotify giftcard without making use of the 30 day trial, because I don't have paypal or whatsoever. SamLomm

Casual Listener

How can I pay with a spotify giftcard without making use of the 30 day trial, because I don't have paypal or whatsoever.   SamLomm

SamLomm

Casual Listener

447 Views

2 replies

0 likes

Account
Premium
Subscription
  • 447 Views
  • 2 replies
  • 0 likes

Payment info

I am trying to signUp for the premium spotify free 30 days and am willing to keep using spotify premium as well as pay for it. However when I enter my credit card info it can not process my purchase. This has happened on two different computers now.

Newbie

I am trying to sign Up for the premium spotify free 30 days and am willing to keep using spotify premium as well as pay for it. However when I enter my credit card info it can not process my purchas...

Josh

Community Legend

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Can't send my playlist via email, facebook, twitter, or anything else.

I first signed up for spotify using my facebook "business" account which means you don't have the ability to have "friends" on facebook, or a real profile since it is just connected to a business. Now I have a personal facebook and spotify account be...

Newbie

I first signed up for spotify using my facebook "business" account which means you don't have the ability to have "friends" on facebook, or a real profile since it is just connected to a business. No...

Josh

Community Legend

425 Views

1 replies

0 likes

Account
Login
Other
  • 425 Views
  • 1 replies
  • 0 likes

Account info

I was wondering if I had a free account or the premium account. I got an email saying I signed up for a premium account when I didn't sign up for one. So do I have a free account or the premium one?

Visitor

I was wondering if I had a free account or the premium account. I got an email saying I signed up for a premium account when I didn't sign up for one. So do I have a free account or the premium one?

Josh

Community Legend

942 Views

1 replies

0 likes

  • 942 Views
  • 1 replies
  • 0 likes

can't delete my account! please help!

hello, i want to delete my spotify account! how can i do this??  

Visitor

hello, i want to delete my spotify account! how can i do this??  

user-removed

Not applicable

670 Views

2 replies

0 likes

  • 670 Views
  • 2 replies
  • 0 likes

How do I cancel subscription?

How do I cancel my subscription?

Newbie

How do I cancel my subscription?

Peter__

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Re: Need your offline devices reset? Post here.

Spotify, Your customer service is HORRIBLE. I have been trying to get the below issue resovled for weeks. I don't know of many people who enjoy dealing with service issues via a community board or their twitter account, but perhaps I am behind the ti...

Visitor

Spotify,   Your customer service is HORRIBLE.  I have been trying to get the below issue resovled for weeks.  I don't know of many people who enjoy dealing with service issues via ...

Peter__

Community Legend

379 Views

4 replies

0 likes

  • 379 Views
  • 4 replies
  • 0 likes

Downloading playlists on my mobile.

Hi guys, Silly question probably but when I download playlists on my mobile will I be charged extra or is it all part of the service? I am on the Premium Subscription and an avid user of Spoitfy Mobile. Just need to be sure before I start downloading...

Casual Listener

Hi guys,   Silly question probably but when I download playlists on my mobile will I be charged extra or is it all part of the service? I am on the Premium Subscription and an avid user of S...

thefireinthesky

Casual Listener

309 Views

2 replies

0 likes

Account
  • 309 Views
  • 2 replies
  • 0 likes

Solved!! Account question!

Hello, I have on question about changes of account. Is this possible to back-up my playlists somewhere, delete my account, do a new account with new username (old one i cant use), and get these playlists back from back-ups to my new spotify account? ...

Visitor

Hello,   I have on question about changes of account. Is this possible to back-up my playlists somewhere, delete my account, do a new account with new username (old one i cant use), and get ...

user-removed

Not applicable

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

Change from Euros to USD PLEASE!

I've relocated from Europe to the US, changed my payment and country settings, and yet I'm still being charged in Euros. Can someone help?!?!?!

Regular

I've relocated from Europe to the US, changed my payment and country settings, and yet I'm still being charged in Euros. Can someone help?!?!?!

tanyavankirk

Regular

394 Views

4 replies

0 likes

  • 394 Views
  • 4 replies
  • 0 likes

Solved!! Offline reset

asuilo7

Casual Listener

asuilo7

Peter__

Community Legend

3340 Views

4 replies

0 likes

Premium
  • 3340 Views
  • 4 replies
  • 0 likes

I would like to register! Ich möchte mich gerne registrieren!

I would like to register myself with pleasure, but somebody has logged in apparently already with my e-mail address before and I would want clarification about that. Moreover, I would like to know with pleasure what after 48 hours in those one passes...

Newbie

I would like to register myself with pleasure, but  somebody has logged in apparently already with my e-mail address before and I would want clarification about that. Moreover, I would li...

Josh

Community Legend

326 Views

1 replies

0 likes

Account
Free
Login
  • 326 Views
  • 1 replies
  • 0 likes

NEED admin help! incorrect e-mail used to sign up (premium)

NEED HELP FROM AN ADMIN I have tried to look for a contact number to call but with no results. I have recently upgraded my phone contract with Vodafone and have spotify premium included for free. when creating this account I was extremely stupid and ...

Regular

NEED HELP FROM AN ADMIN   I have tried to look for a contact number to call but with no results. I have recently upgraded my phone contract with Vodafone and have spotify premium included fo...

user-removed

Not applicable

692 Views

12 replies

0 likes

Account
Premium
Subscription
  • 692 Views
  • 12 replies
  • 0 likes

Geolocation of Canada removes access to songs on my UK account

Hello, The past week I was in Canada for business, however during my stay my entire library was unavailable to stream. I pay for my subscription to Premium via PayPal in the UK. As I'm sure you can understand, this was very annoying. I'm paying for a...

Newbie

Hello,   The past week I was in Canada for business, however during my stay my entire library was unavailable to stream.   I pay for my subscription to Premium via PayPal in the UK....

Peter__

Community Legend

191 Views

1 replies

0 likes

Account
Premium
Subscription
  • 191 Views
  • 1 replies
  • 0 likes