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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7451 Views
  • 1 replies
  • 9 likes
  • Security
  • 7451 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474104 Views
  • 978 replies
  • 111 likes
  • Account
  • 474104 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207815 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207815 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119013 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119013 Views
  • 72 replies
  • 12 likes

Not sure where to put this, but the CONTACT FORM is almost impossible to find. Link provided below.

I'm not sure if this is a bug or not, but it's almost impossible to find the contact form for contacting support when you have an issue that isn't answered by the help documents and needs to be discussed directly with support (eg closing a facebook-a...

  • Newbie
  • I'm not sure if this is a bug or not, but it's almost impossible to find the contact form for contacting support when you have an issue that isn't answered by the help documents and needs to be discu...
  • 936 Views
  • 0 replies
  • 4 likes
  • Account
    Login
    Other
    Subscription
  • 936 Views
  • 0 replies
  • 4 likes

Help: redeem 6 month vs Premium.

Hello, <br>I just reactivated my Spotify 5 mns ago. It didn't display the Premium option on the page, I could only "select" where it said 6 months. <br>I need to switch to the premium account. <br>Anyone?

  • Casual Listener
  • Hello, &lt;br&gt;I just reactivated my Spotify 5 mns ago. It didn't display the Premium option on the page, I could only "select" where it said 6 months. &lt;br&gt;I need to switch to...
  • Peter__
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
  • 277 Views
  • 1 replies
  • 0 likes

Problemas de pagos

No se si tengo 2 cuantas por que ase como un mes me robaron mi telefono y me lo remplazaron y tube que bajar de Nuevo mi app de spotify y ahora el 11/29/13 se cobra rob 2 veces que ago para saber si en 2 cuantas esta mi número de tarjeta

  • Casual Listener
  • No se si tengo 2 cuantas por que ase como un mes me robaron mi telefono y me lo remplazaron y tube que bajar de Nuevo mi app de spotify y ahora el 11/29/13 se cobra rob 2 veces que ago para saber si...
  • Peter__
  • Community Legend
  • 365 Views
  • 4 replies
  • 0 likes
  • 365 Views
  • 4 replies
  • 0 likes

[premium] Can't listen to newly released album (Nine Inch Nails - Hesitation Mark)

Hi, i've got premium subscription. Few days ago Nine Inch Nails released new album. I'm unable to play (stream or download for offline listening) any of their song. After hitting `Play' song-progress bar doesn't show position indicator or length of t...

  • Casual Listener
  • Hi,   i've got premium subscription. Few days ago Nine Inch Nails released new album. I'm unable to play (stream or download for offline listening) any of their song. After hitting `Play' so...
  • Peter__
  • Community Legend
  • 770 Views
  • 7 replies
  • 0 likes
  • 770 Views
  • 7 replies
  • 0 likes

Need account assistance.

Hello. can anyone on the Spotify team change my plan from 6 months to Premium? I just redeemed a card # 6039534100205756373. It basically gave me one choice. I was going for the Premium option which I've been using. Thank you.

  • Casual Listener
  • Hello. can anyone on the Spotify team change my plan from 6 months to Premium? I just redeemed a card # 6039534100205756373. It basically gave me one choice. I was going for the Premium option whic...
  • Josh
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

FANTASTIC CUSTOMER SERVICE

i just have to comment on the awesome customer service from Spotify over the last couple of days-I`ve recently deactivated my old FB account and wanted to transfer my spotify account and playlists over to my new FB account - after being advised that ...

  • Newbie
  • i just have to comment on the awesome customer service from Spotify over the last couple of days-I`ve recently deactivated my old FB account and wanted to transfer my spotify account and playlists ov...
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 1 likes
  • Premium
  • 228 Views
  • 1 replies
  • 1 likes

Solved!! issues logging in on spotify desktop

HI I am a premium user and I have started getting the username and/or password is incorrect on my desktop spotify. I have checked and checked again and my password and username are ok. can someone help with the problem as its been going on a week and...

  • Casual Listener
  • HI I am a premium user and I have started getting the username and/or password is incorrect on my desktop spotify. I have checked and checked again and my password and username are ok. can someone he...
  • dinomight
  • Spotify Star
  • 451 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
  • 451 Views
  • 4 replies
  • 0 likes

Solved!! Lost playlists after disconnecting from Facebook

Hello, I've read many posts about the same issue that I have, here on the forum but in most of the cases the answer is to contact the Spotify Support via email/form. First of all I try at least to explain my issue. I wanted to create a new account a ...

  • Casual Listener
  • Hello,    I've read many posts about the same issue that I have, here on the forum but in most of the cases the answer is to contact the Spotify Support via email/form. First of all I...
  • PaoloOrange
  • Casual Listener
  • 694 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 694 Views
  • 2 replies
  • 0 likes

All of the sudden, account access gone, as well as playlists = FRUSTRATED!

Paying customer for about a year, premium access, good times and music ... Just this week, we were unable to log in to our account (mobiles, iPad, etc.). Mind you, our checking account was billed our monthly payment of $9.99 on 1/14/2014. After re-es...

  • Visitor
  • Paying customer for about a year, premium access, good times and music ... Just this week, we were unable to log in to our account (mobiles, iPad, etc.). Mind you, our checking account was billed our...
  • Peter__
  • Community Legend
  • 427 Views
  • 4 replies
  • 0 likes
  • Premium
  • 427 Views
  • 4 replies
  • 0 likes

Issue with Spotify gift pass

Hi there, I purchased a 6 month Premium pass for my brother as a Christmas present. He is currently based in Hong Kong, and when he tried to use the pass it wouldn't work, he presumes because of his location. I feel a bit stupid for not having checke...

  • Casual Listener
  • Hi there,   I purchased a 6 month Premium pass for my brother as a Christmas present.   He is currently based in Hong Kong, and when he tried to use the pass it wouldn't work, he pr...
  • Peter__
  • Community Legend
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Solved!! spotify doesnt let me log in due to "wrong country"

I started using spotify when i was in the states, then i moved to mexico & i couldn't use it here because it wouldn't allow me. Now, i downloaded it to my phone & it doesn't even let me log in using facebook because it says i'm in a different country...

  • Newbie
  • I started using spotify when i was in the states, then i moved to mexico & i couldn't use it here because it wouldn't allow me. Now, i downloaded it to my phone & it doesn't even let me log i...
  • Peter__
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Facebook and Spotify: User attachment

Hi, I use Spotify via Facebook and I'm not able to log in with my user anymore. I logged in as always with my Facebook email, and all my songs/playlist/starred/everything were not there anymore. Later I've realized that my user number has changed. Wh...

  • Casual Listener
  • Hi, I use Spotify via Facebook and I'm not able to log in with my user anymore.    I logged in as always with my Facebook email, and all my songs/playlist/starred/everything were not th...
  • Maurix
  • Casual Listener
  • 483 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 483 Views
  • 3 replies
  • 0 likes

Would like to delete an old Spotify Account

Issue: I have an old spotify account that I would like to delete. I'm in a kind of loop. The account was connected with Facebook, which I had deleted. Issue 1: Spotify will only let me login with Facebook. Issue 2: I would log in with the Spotify use...

  • Casual Listener
  • Issue: I have an old spotify account that I would like to delete. I'm in a kind of loop. The account was connected with Facebook, which I had deleted. &nbsp...
  • polygon
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 316 Views
  • 2 replies
  • 0 likes

Redeem code doesn't work "Oops! Something went wrong, please try again or check out our help area"

Hi, I bought a Spotify premium/unlimited/download card yesterday from an "ica" (store in sweden). I tried to write the code on the backside of the card in "www.spotify.com/redeem" but it always says "Oops! Something went wrong, please try again or ch...

  • Casual Listener
  • Hi, I bought a Spotify premium/unlimited/download card yesterday from an "ica" (store in sweden). I tried to write the code on the backside of the card in "www.spotify.com/redeem" but it always says ...
  • Peter__
  • Community Legend
  • 7557 Views
  • 22 replies
  • 0 likes
  • 7557 Views
  • 22 replies
  • 0 likes

Spotify Premium Code to Spotify Unlimited/Downloads

Hello!I have received a Spotify Premium Code as a gift and I was wondering if it is possible to use this for Spotify Unlimited or Spotify Downloads instead. If this is possible, how do I do it?Thank you.

  • Casual Listener
  • Hello! I have received a Spotify Premium Code as a gift and I was wondering if it is possible to use this for Spotify Unlimited or Spotify Downloads instead. If this is possible, how do I do it? ...
  • Peter__
  • Community Legend
  • 1271 Views
  • 7 replies
  • 0 likes
  • 1271 Views
  • 7 replies
  • 0 likes

Spotify Aboard

I had gone on vacation to south america and had spotify on my ipod. i recently came back and got an iphone for my birthday and when i was using spotify it stopped working and logged me out. when i tried logging back in.it says "you can only use Spoti...

  • Newbie
  • I had gone on vacation to south america and had spotify on my ipod. i recently came back and got an iphone for my birthday and when i was using spotify it stopped working and logged me out. when i t...
  • Peter__
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Log out everywhere!!

Please log all systems out of my account as it is being used by other prople. i have changed my password.

  • Casual Listener
  • Please log all systems out of my account as it is being used by other prople. i have changed my password.
  • Peter__
  • Community Legend
  • 650 Views
  • 1 replies
  • 1 likes
  • 650 Views
  • 1 replies
  • 1 likes

Still Being Charged after Cancellation

Hi, Last month (before the New Year), I cancelled my subscription to Spotify Premium. When I woke up this morning, I'd been charged £9.99 and am, apparently, still a Premium member. All I want is my money back and to no longer be a Premium user as I ...

  • Newbie
  • Hi, Last month (before the New Year), I cancelled my subscription to Spotify Premium. When I woke up this morning, I'd been charged £9.99 and am, apparently, still a Premium member. All I want is m...
  • Joe
  • Community Legend
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Someone has hacked my spotify premium account. Help!

I cannot log in online, and the app on my iPhone isn't working. How do I get my account back?!?!

  • Newbie
  • I cannot log in online, and the app on my iPhone isn't working. How do I get my account back?!?!
  • dinomight
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Trouble connecting with a facebook friend on spotify

I am connected to Spotify via facebook, with sharing limited to friends. My girlfriend is connected to spotify via facebook, with sharing limited to just me. And we can't find each other and connect! Anyone know how to fix this??

  • Casual Listener
  • I am connected to Spotify via facebook, with sharing limited to friends. My girlfriend is connected to spotify via facebook, with sharing limited to just me. And we can't find each other and connect!...
  • Joe
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes