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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334912 Views
  • 890 replies
  • 105 likes
  • Account
  • 334912 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147754 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147754 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86013 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86013 Views
  • 68 replies
  • 9 likes

My account was hacked and now I can't change the password

...because the email was set to the hackers email adddress. And there is no human to be found to contact at Spotify. What do I do?

  • Casual Listener
  • ...because the email was set to the hackers email adddress. And there is no human to be found to contact at Spotify.  What do I do?
  • Jamie
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

"deleted a playlist" thread access denied

Greetings, sorry for the multiple posts, I am having issues posting here. I can't access the official deleted playlist recovery link--not sure what the problem is. Can a mod fix that, or even better, help me recover a lost deleted playlist ("1 star")...

  • Newbie
  • Greetings, sorry for the multiple posts, I am having issues posting here.   I can't access the official deleted playlist recovery link--not sure what the problem is. Can a mod fix that, or e...
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! unable to receive my password to set up my sonos

i'm trying to set up an account to use with my sonos. its using facebook as a default but i've requested a password but i'm stuck in a loop, i have my user name but everytime i request an email to get my password i get sent back to the begining again...

  • Casual Listener
  • i'm trying to set up an account to use with my sonos. its using facebook as a default but i've requested a password but i'm stuck in a loop, i have my user name but everytime i request an email to ge...
  • Peter__
  • Community Legend
  • 1428 Views
  • 27 replies
  • 0 likes
  • 1428 Views
  • 27 replies
  • 0 likes

Paid my Unlimited account, reinstalled Spotify but still not working! :(

Hey guys, last night I paid for my Unlimitied subscription but Spotify was still working as a free account. I thought it might take a little time to proceed, but when I woke up this morning, Spotify is still playing ads after the songs. I got in here...

  • Visitor
  • Hey guys, last night I paid for my Unlimitied subscription but Spotify was still working as a free account. I thought it might take a little time to proceed, but when I woke up this morning, Spotify ...
  • Peter__
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 168 Views
  • 1 replies
  • 0 likes

kundeservice?

Hvordan kan jeg få direkte kontakt med kundeservice hos dere? Går ut av Netcom, der jeg har Spotify i tlf.abn. Ønsker å overføre mitt spotifyabn til, meg selv.

  • Newbie
  • Hvordan kan jeg få direkte kontakt med kundeservice hos dere? Går ut av Netcom, der jeg har Spotify i tlf.abn. Ønsker å overføre mitt spotifyabn til, meg selv. 
  • Joe
  • Community Legend
  • 684 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 684 Views
  • 1 replies
  • 0 likes

Can't make new account

So, I can ONLY log in with my Facebook crudentials. I want to disconnect, and just updated Spotify today. I can't disconnect using this (I am a Mac user) https://support.spotify.com/us/problems/#!/article/Spotify-is-connected-to-wrong-Facebook-accoun...

  • Visitor
  • So, I can ONLY log in with my Facebook crudentials. I want to disconnect, and just updated Spotify today. I can't disconnect using this (I am a Mac user) https://support.spotify.com/us/problems/...
  • Joe
  • Community Legend
  • 348 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 348 Views
  • 4 replies
  • 0 likes

Not sure what to do.

I logged onto Spotify and accidentally clicked on a box that asked if I was on a new account. Now all of my playlists are gone. I think Spotify created a new account for me because I can still look up my old account with all of my playlists. The prob...

  • Visitor
  • I logged onto Spotify and accidentally clicked on a box that asked if I was on a new account. Now all of my playlists are gone. I think Spotify created a new account for me because I can still look u...
  • Peter__
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Problems with premium account

Hi everyone, I have Spotify Premium since 2 month,so I paid 2 times.But last Month i wanted to log in to spotify, but all my playlist were lost and I used normal Spotify. So i search for my profil and i could find myself on Spotify. The problem is th...

  • Visitor
  • Hi everyone, I have Spotify Premium since 2 month,so I paid 2 times. But last Month i wanted to log in to spotify, but all my playlist were lost and I used normal Spotify. So i search for my pro...
  • Peter__
  • Community Legend
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes

Solved!! FB blocked on some internet

Hey I love using spotify and I don't have a problem with having my fb account connected. I actually like it.But the problem is that a lot of the time I am using an internet connection where fb is blocked. For example at work I can not access fb, its ...

  • Casual Listener
  • Hey I love using spotify and I don't have a problem with having my fb account connected. I actually like it. But the problem is that a lot of the time I am using an internet connection where fb is b...
  • asamargret
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

the contact form is not working-being charged for 2 accounts

Hello, I am being charged for 2 spotify acounts and I only have one. Just realized this has been happening since Augusy 2013! Please contact me so we can get this issue resolved and a refund. Thank you, Patti Sage

  • Newbie
  • Hello, I am being charged for 2 spotify acounts and I only have one. Just realized this has been happening since Augusy 2013! Please contact me so we can get this issue resolved and a refund. Thank y...
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

double payment

I renewed by unlimited accounf after some time. Now I have a double payment made for the next month. How come? It happened during last weekend, when Spotify had problems with the upgrade server. The upgrade to unlimited did not work the whole day. Ho...

  • Newbie
  • I renewed by unlimited accounf after some time. Now I have a double payment made for the next month. How come? It happened during last weekend, when Spotify had problems with the upgrade server....
  • Peter__
  • Community Legend
  • 624 Views
  • 11 replies
  • 0 likes
  • 624 Views
  • 11 replies
  • 0 likes

My premium subscription has been activated in wrong account

I have two Spotify accounts, one account connected to Facebook that I only used once, and another account that I normally use (not Facebook account). When I was subscribing to Spotify premium, the log in was done with my Facebook account by mistake. ...

  • Visitor
  • I have two Spotify accounts, one account connected to Facebook that I only used once, and another account that I normally use (not Facebook account).   When I was subscribing to Spotify prem...
  • user-removed
  • Not applicable
  • 197 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 197 Views
  • 2 replies
  • 0 likes

I have a premium subscription of 9.99 a month, however I've been charged $29.99

So, I have a premium subscription of 9.99 a month, however I've been charged $29.99 , I would like to know why, and can I please get that money reimburse, otherwise I would need to cancel this.

  • Newbie
  • So, I have a premium subscription of 9.99 a month, however I've been charged $29.99 , I would like to know why, and can I please get that money reimburse, otherwise I would need to cancel this. 
  • Taylor
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Is there a way to update to UNLIMITED without waiting for my next payment?

I just updated to Unlimited but it says I need to wait until my next payment for the change. Is there away I can get it straight away?

  • Newbie
  • I just updated to Unlimited but it says I need to wait until my next payment for the change. Is there away I can get it straight away?
  • Peter__
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Paypal payments from another country

Hi, So I am german but I study in the netherlands. I still spend one third of my time in germany though. The annoying thing is that 1. spotify forced me to change my location to the netherlands so I can keep listening to music and 2. when I now try t...

  • Newbie
  • Hi, So I am german but I study in the netherlands. I still spend one third of my time in germany though. The annoying thing is that 1. spotify forced me to change my location to the netherlands s...
  • Peter__
  • Community Legend
  • 2025 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 2025 Views
  • 1 replies
  • 0 likes

wrong facebook linked to my premium account

okay, so i let my younger brother use my premium spotify account, and he linked his facebook account to my spotify a couple of months ago and he doesnt know how, and i've tried everything i can think of to remove his account and to get rid of his fri...

  • Newbie
  • okay, so i let my younger brother use my premium spotify account, and he linked his facebook account to my spotify a couple of months ago and he doesnt know how, and i've tried everything i can think...
  • Joe
  • Community Legend
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

free trial

Hi can i keep the music i download after the free trial

  • Newbie
  • Hi can i keep the music i download after the free trial
  • Joe
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Free
  • 131 Views
  • 1 replies
  • 0 likes

Multiple Accounts

I submitted a help ticket but no one got back to me. I have two accounts set up and I would like to delete one. The first is username "ethanllewis." The second is one created through my facebook: user number "12120089621." Please delete my facebook a...

  • Visitor
  • I submitted a help ticket but no one got back to me.   I have two accounts set up and I would like to delete one.  The first is username "ethanllewis."  The second is one created t...
  • Joe
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Im erasing my FB account but dont want to lose my music

So ive got a problem of wanting to delete my FB account... But i use facebook to log into spotify. I dnt want to lose the thousands of tracks and playlists i have. Has anyone had tbis problem? Can spotify transfer music to a new screen name?

  • Visitor
  • So ive got a problem of wanting to delete my FB account... But i use facebook to log into spotify. I dnt want to lose the thousands of tracks and playlists i have. Has anyone had tbis problem? Can sp...
  • user-removed
  • Not applicable
  • 424 Views
  • 4 replies
  • 0 likes
  • 424 Views
  • 4 replies
  • 0 likes

Premium and playlist are gone...

last premium payment went through on Oct 1, funds correctly taken out of my account. everything was good last night, this morning it says i need to upgrade and only 3 of my ~30 playlists are showing.

  • Casual Listener
  • last premium payment went through on Oct 1, funds correctly taken out of my account.  everything was good last night, this morning it says i need to upgrade and only 3 of my ~30 playlists are sh...
  • dpoane
  • Casual Listener
  • 149 Views
  • 2 replies
  • 0 likes
  • 149 Views
  • 2 replies
  • 0 likes