Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8560 Views
  • 1 replies
  • 9 likes
  • Security
  • 8560 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476359 Views
  • 978 replies
  • 111 likes
  • Account
  • 476359 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208266 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208266 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119429 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119429 Views
  • 72 replies
  • 12 likes

Solved!! Brasil

Why the spotify is not yet working in Brasil? I would like to have the spotify, but my ipad, from apple store says is not avaible here. help me!!!

  • Newbie
  • Why the spotify is not yet working in Brasil? I would like to have the spotify, but my ipad, from apple store says is not avaible here. help me!!!
  • Peter__
  • Community Legend
  • 2314 Views
  • 9 replies
  • 0 likes
  • 2314 Views
  • 9 replies
  • 0 likes

Can I transfer Spotify to another email address?!

Hello there - I'm paying for Spotify premium, but I haven't been able to use it since October due to a deactivated Facebook account. I don't wish to reactivate Facebook, but can someone transfer my Spotify to another account or can they stop taking m...

  • Newbie
  • Hello there -    I'm paying for Spotify premium, but I haven't been able to use it since October due to a deactivated Facebook account. I don't wish to reactivate Facebook, but can some...
  • Adam
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Solved!! Playlists not appearing on profile

So my Spotify seems to be acting up: I have around 60 playlists on Spotify but when I click on my profile it only shows 14 playlists - The playlists appear both on my iPhone and Mac but not on my profile. I have turned on all sharing settings. What c...

  • Casual Listener
  • So my Spotify seems to be acting up:   I have around 60 playlists on Spotify but when I click on my profile it only shows 14 playlists - The playlists appear both on my iPhone and Mac  ...
  • Jahan
  • Casual Listener
  • 427 Views
  • 1 replies
  • 0 likes
  • Account
  • 427 Views
  • 1 replies
  • 0 likes

Solved!! Time limitations on Spotify Free

Hello to all fellow users. I am currently on Spotify Premum Trial, but (most) probably I will cancel and remain on Spotify Free, since the monthly fee is relatively high here in Bulgaria. I know that it is not possible to use Spotify on mobile device...

  • Casual Listener
  • Hello to all fellow users. I am currently on Spotify Premum Trial, but (most) probably I will cancel and remain on Spotify Free, since the monthly fee is relatively high here in Bulgaria. I know that...
  • Peter__
  • Community Legend
  • 2217 Views
  • 5 replies
  • 0 likes
  • 2217 Views
  • 5 replies
  • 0 likes

username confusion

When I go on to spotify everyone I follow and everyone I see has a profile picture and their name from their facebook. My account is linked with facebook and it shows that on the website howeer when I click the spotify app my username is shown as a r...

  • Newbie
  • When I go on to spotify everyone I follow and everyone I see has a profile picture and their name from their facebook. My account is linked with facebook and it shows that on the website howeer when ...
  • Adam
  • Roadie
  • 316 Views
  • 1 replies
  • 1 likes
  • 316 Views
  • 1 replies
  • 1 likes

MOVISTAR PREMIUM PROBLEM

I had a Premium direct account with Spotify but on October 17th I signed up a new one with Movistar Spain and cancelled the first one. So on October 24th the first one ended but the Movistar one didn´t started.... so I´m know without the Premium one....

  • Casual Listener
  • I had a Premium direct account with Spotify but on October 17th I signed up a new one with Movistar Spain and cancelled the first one. So on October 24th the first one ended but the Movistar one didn...
  • Peter__
  • Community Legend
  • 658 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 658 Views
  • 9 replies
  • 0 likes

help

I need it done to, someone else is using my account... <br>thx<br><br>

  • Casual Listener
  • I need it done to, someone else is using my account... <br>thx<br><br>
  • Peter__
  • Community Legend
  • 198 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
  • 198 Views
  • 2 replies
  • 0 likes

Solved!! Updated Facebook picture but doesn't update on my Spotify profile

Hello, I updated my Facebook profile picture and it shows up in the top right hand corner, however when I go to my Spotify profile it still shows my old one. Any way to update this? Any help is appreciated.

  • Newbie
  • Hello, I updated my Facebook profile picture and it shows up in the top right hand corner, however when I go to my Spotify profile it still shows my old one. Any way to update this?   Any help...
  • Peter__
  • Community Legend
  • 16674 Views
  • 5 replies
  • 0 likes
  • 16674 Views
  • 5 replies
  • 0 likes

Recuperar lista eliminada

Hola, Soy el usuario acespedes y acabo de eliminar sin querer mi lista de boda para el próximo sábado. Sería posible recuperarla?? Es muy importante para mí. La lista se llama: bodamasliterasnoche Por favor, ayudadme. Gracias. Andrés

  • Newbie
  • Hola,   Soy el usuario acespedes y acabo de eliminar sin querer mi lista de boda para el próximo sábado.   Sería posible recuperarla?? Es muy importante para mí.   La lista...
  • Peter__
  • Community Legend
  • 611 Views
  • 5 replies
  • 0 likes
  • 611 Views
  • 5 replies
  • 0 likes

A month passed but still got 0 minutes. Why??

Hello, My question is: I have exceeded my monthly limit over a month ago, but I still got 0 minutes. Should not I receive a new monthly limit once a month passes? Also, it has been said that Spotify will start giving unlimited accounts for free. Wond...

  • Casual Listener
  • Hello,   My question is: I have exceeded my monthly limit over a month ago, but I still got 0 minutes. Should not I receive a new monthly limit once a month passes?    Also, &n...
  • Peter__
  • Community Legend
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

charged $9.99 even when i cancele my subscription

i canceled on premium subscription on 01/08/14 and got the message that my subscription cancels on 01/09/14 (and i was aware of it beforehand). now i checked my credit card statement and hav been charged $9.99 even if i know i canceled it a day befor...

  • Casual Listener
  • i canceled on premium subscription on 01/08/14 and got the message that my subscription cancels on 01/09/14 (and i was aware of it beforehand). now i checked my credit card statement and hav been cha...
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Can't change payment method to Australian bank card

Trying to use my Aussie bank card for a new payment method. I used to be in the UK using a UK card. I removed the UK method and attempted to sign up to Spotify Premium under the Australian Accounts. Can't register card. Any ideas? I don't know why I ...

  • Casual Listener
  • Trying to use my Aussie bank card for a new payment method.   I used to be in the UK using a UK card.     I removed the UK method and attempted to sign up to Spotify Premium un...
  • SparkyRobinson
  • Casual Listener
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Friends

Hey I need help my brother has a facebook and I don't. And I can't find him in the search bar. I have used the spotify:user:username and it has not worked if some one can help me I would be so greatful!!!:)

  • Newbie
  • Hey I need help my brother has a facebook and I don't. And I can't find him in the search bar. I have used the spotify:user:username and it has not worked if some one can help me I would be so great...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Other
  • 137 Views
  • 1 replies
  • 0 likes

Premium Account Cannot Log into Developer Site

I can log into my Spotify premium account on my Windows and Linux desktop, this website, and my Android phone (all using my Facebook credentials). However, when I try to log into the developer site I receive the error message "Incorrect username or p...

  • Regular
  • I can log into my Spotify premium account on my Windows and Linux desktop, this website, and my Android phone (all using my Facebook credentials).  However, when I try to log into the developer ...
  • Zackfletch00
  • Music Fan
  • 1984 Views
  • 20 replies
  • 0 likes
  • 1984 Views
  • 20 replies
  • 0 likes

An erroneous account appeared.

HiSometime in the last month a random account appeared and it seemed I had lost all of my playlists. I have no found this old account with all my playlists and have no idea where the other account came from.When setting up this new account as I presu...

  • Casual Listener
  • Hi Sometime in the last month a random account appeared and it seemed I had lost all of my playlists. I have no found this old account with all my playlists and have no idea where the other ac...
  • Elisecobrauk
  • Casual Listener
  • 317 Views
  • 6 replies
  • 0 likes
  • 317 Views
  • 6 replies
  • 0 likes

White screen then spotify logo

Spotify stopped working a week ago, the only thing that came up was a white screen.I removed the app, got it back and now the only thing that shows up is the spotify logo, can't even log in.What should I do?

  • Newbie
  • Spotify stopped working a week ago, the only thing that came up was a white screen. I removed the app, got it back and now the only thing that shows up is the spotify logo, can't even log in. What ...
  • Joe
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

I am not happy...

I am a student, and are therefore eligibale for the 50% discount on Spotify's service. However, this month I didn't have enough to pay the subscription in my bank account, so my premium was taken away, which is when I then found out that I was paying...

  • Casual Listener
  • I am a student, and are therefore eligibale for the 50% discount on Spotify's service. However, this month I didn't have enough to pay the subscription in my bank account, so my premium was taken awa...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
  • 137 Views
  • 1 replies
  • 0 likes

the mystery of the vanished playlists.

Hello there moderators. Could you guys check my account a few hours before iv sent this and try and find my old playslists..pweease. dono where or how they went but they are gone. Amy help would endow you in my gratitude. Kindly,<br><br>A boy who mis...

  • Music Fan
  • Hello there moderators. Could you guys check my account a few hours before iv sent this and try and find my old playslists..pweease. dono where or how they went but they are gone. Amy help would end...
  • Joe
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Other
  • 160 Views
  • 1 replies
  • 0 likes

My starred songs never stay

I've been using Spotify for a while, but for some reason if I star a song, it resets itself whenever I close the program and open in back up. It's always done this. I've never had my starred songs stick around so it's not like a had this huge list of...

  • Casual Listener
  • I've been using Spotify for a while, but for some reason if I star a song, it resets itself whenever I close the program and open in back up. It's always done this. I've never had my starred songs st...
  • meahtenoha
  • Spotify
  • 377 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Other
  • 377 Views
  • 4 replies
  • 0 likes