Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420699 Views
  • 965 replies
  • 108 likes
  • Account
  • 420699 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186117 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186117 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103342 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103342 Views
  • 69 replies
  • 10 likes

Solved!! Spotify Connect Issue after Latest Iphone Update

Just update to the latest IPhone app version 0.9.1 and Spotify no longer works with my Pioneer wireless speaker.

  • Casual Listener
  • Just update to the latest IPhone app version 0.9.1 and Spotify no longer works with my Pioneer wireless speaker.
  • northsiderag
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Moved to another Country

When I used to live in Sweden I had a premium subscription to spotify but since i moved to usa my premium ran out at the end of the month. Now, living in the US, I have been unable to update my subscription to premium and it suckkkkks. I have updated...

  • Newbie
  • When I used to live in Sweden I had a premium subscription to spotify but since i moved to usa my premium ran out at the end of the month. Now, living in the US, I have been unable to update my subsc...
  • user-removed
  • Not applicable
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Spotify Premium Account doesn't work!

Im really angry - and after my Premium Subscription Ends I will cancel the Service. Since one and a half week my account are closed for security reasons. When I send a E-Mail to your support I only get a standart answer back. That's not true or? I ha...

  • Regular
  • Im really angry - and after my Premium Subscription Ends I will cancel the Service.   Since one and a half week my account are closed for security reasons. When I send a E-Mail to your suppo...
  • Peter__
  • Community Legend
  • 511 Views
  • 12 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 511 Views
  • 12 replies
  • 0 likes

It says I finished my limit , but I didn't.

Hi, I opened my Spotify account when I was in Sweden. Now I returned back to Turkey and changed my settings. I was using Spotify without any problem. After Spotify made using iPhone app free I installed and listen music without problem. But in Window...

Spotify.jpg
  • Casual Listener
  • Hi,   I opened my Spotify account when I was in Sweden. Now I returned back to Turkey and changed my settings. I was using Spotify without any problem. After Spotify made using iPhone app fr...
  • cpolatoglu
  • Casual Listener
  • 337 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 337 Views
  • 4 replies
  • 0 likes

Account hacked, need help to get it back.

Hey. I have been absent from spotify for a few months(due to being in a country that does not support spotify yet) , and decided to use it again (have premium and everything since before). But when i try to login it claims that my password is wrong, ...

  • Casual Listener
  • Hey.  I have been absent from spotify for a few months(due to being in a country that does not support spotify yet) , and decided to use it again (have premium and everything since before).&n...
  • Peter__
  • Community Legend
  • 329 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 329 Views
  • 4 replies
  • 0 likes

Can't reset password

For a couple of weeks I've tried to reset my password (https://www.spotify.com/se/password-reset/). I've tried at least 20 times, but it's not working, I'm not getting an email (yes, I've checked my spam folder). I sent an email to the support about ...

  • Casual Listener
  • For a couple of weeks I've tried to reset my password (https://www.spotify.com/se/password-reset/). I've tried at least 20 times, but it's not working, I'm not getting an email (yes, I've checke...
  • Peter__
  • Community Legend
  • 4404 Views
  • 37 replies
  • 1 likes
  • 4404 Views
  • 37 replies
  • 1 likes

Ghost Premium Account

I'm currently logged into my account, and it has not been upgraded to a premium subscription. However, I do have another account that does have a premium subscription tied to it, but I don't know what the username is so I can't log into it. I used to...

  • Newbie
  • I'm currently logged into my account, and it has not been upgraded to a premium subscription.   However, I do have another account that does have a premium subscription tied to it, but I don...
  • Peter__
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 281 Views
  • 1 replies
  • 0 likes

Log out spotify

Hello! I think someone is using my spotify account so i would need your help to log me out from all devices.. usernamr maza1993

  • Newbie
  • Hello! I think someone is using my spotify account so i would need your help to log me out from all devices.. usernamr maza1993
  • Peter__
  • Community Legend
  • 717 Views
  • 2 replies
  • 0 likes
  • 717 Views
  • 2 replies
  • 0 likes

Please Delete My Account

I need someone to delete my account. I don't want it anymore. Thank you. My username is the same.

  • Visitor
  • I need someone to delete my account. I don't want it anymore. Thank you. My username is the same.
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Facebook Friends Cannot Be Found After Pressing the X

I went to the Follow Tab on Spotify and pressed x on a friend. I want to follow him now but Spotify won't locate him and can't find him. It doesn't even list him in my Facebook friend area of Spotify. I'm assuming that pressing x just deletes that fr...

  • Casual Listener
  • I went to the Follow Tab on Spotify and pressed x on a friend. I want to follow him now but Spotify won't locate him and can't find him. It doesn't even list him in my Facebook friend area of Spotify...
  • Peter__
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Account Disabled

Recently there was some issue with my paypal and caused my spotify account to be disabled ! I have raised a message but have not heard from anyone (case: 01105601). Can someone help me ? I feel odd not being able to login my accounting and listen to ...

  • Casual Listener
  • Recently there was some issue with my paypal and caused my spotify account to be disabled !   I have raised a message but have not heard from anyone (case: 01105601).   Can som...
  • Peter__
  • Community Legend
  • 338 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 338 Views
  • 5 replies
  • 0 likes

I'm Premium, why am I getting ads?

Hi, I am subscribing Spotify Unlimited and I am paying it regularly. https://www.spotify.com/us/account/overview/ looks that I am in the subscription without payment failure. But, when I listened to music on my iPhone using Spotify, I get ads. Why is...

  • Newbie
  • Hi,   I am subscribing Spotify Unlimited and I am paying it regularly. https://www.spotify.com/us/account/overview/ looks that I am in the subscription without payment failure. But,...
  • Peter__
  • Community Legend
  • 728 Views
  • 3 replies
  • 0 likes
  • 728 Views
  • 3 replies
  • 0 likes

Offline playlist not available on iPhone

I had my computer repaired. When I got it back and re-installed Spotify, I could not longer listen to my offline synced playlists on my phone. It says I have more than three devices but I only have my computer and phone. What do I do?

  • Regular
  • I had my computer repaired. When I got it back and re-installed Spotify, I could not longer listen to my offline synced playlists on my phone. It says I have more than three devices but I only have m...
  • Peter__
  • Community Legend
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Can't log into my account keeps crashing

The app does not work at all on my phone all that it does is crash 20 tines and I have to reinstall it and still does not work at all.

  • Newbie
  • The app does not work at all on my phone all that it does is crash 20 tines and I have to reinstall it and still does not work at all.
  • Peter__
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Other
  • 173 Views
  • 1 replies
  • 0 likes

Commercials

I am suddenly getting commercials even though I have a paid subscription. What's the deal?

  • Newbie
  • I am suddenly getting commercials even though I have a paid subscription.  What's the deal?
  • user-removed
  • Not applicable
  • 194 Views
  • 5 replies
  • 0 likes
  • Account
  • 194 Views
  • 5 replies
  • 0 likes

cant sign in

hi im in australia now but my account is from ireland nd spotify wont let me sign in. can you help me fix this

  • Newbie
  • hi im in australia now but my account is from ireland nd spotify wont let me sign in. can you help me fix this
  • user-removed
  • Not applicable
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Log in to Spotify with someone elses ipad.

I logged in to spotify at a friends house and now I get all of her husbands followers and account picture. I even logged on with my account name and password, but nothing changes. Help please! Kind regards, Siricg

  • Newbie
  • I logged in to spotify at a friends house and now I get all of her husbands followers and account picture. I even logged on with my account name and password, but nothing changes. Help please! &nbs...
  • user-removed
  • Not applicable
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

corriganansley

My gf and i broke up and i have my spotify account on her phone.can.u erase it from her phone my username is corriganansley

  • Newbie
  • My gf and i broke up and i have my spotify account on her phone.can.u erase it from her phone my username is corriganansley
  • MikeyB
  • Community Legend
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

2 payments

Hi, I used to have an unlimited account, which was linked to my old FB account. Unfortunately, it got hacked and I had to make a new one. I linked that one to a premium account, but the last 2 months I have been paying for the 2 accounts! Can you ple...

  • Newbie
  • Hi,   I used to have an unlimited account, which was linked to my old FB account. Unfortunately, it got hacked and I had to make a new one. I linked that one to a premium account, but the la...
  • Josh
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes