Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Regular
  • 247774 Views
  • 438 replies
  • 27 likes
  • Account
    Free
  • 247774 Views
  • 438 replies
  • 27 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12768 Views
  • 6 replies
  • 11 likes
  • Security
  • 12768 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527536 Views
  • 989 replies
  • 113 likes
  • Account
  • 527536 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127773 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127773 Views
  • 74 replies
  • 12 likes

Spotify Premium and playlist desappear

Hi, I am user of Spotify Premium since middle December. Nevertheless, today I have enter into my account and I have realized that this has became SPOTIFY FREE and all my playlist have desappear.. I have tried to reach help from Spotify team (I have s...

  • Casual Listener
  • Hi,   I am user of Spotify Premium since middle December. Nevertheless, today I have enter into my account and I have realized that this has became SPOTIFY FREE and all my playlist have desa...
  • Liam
  • Community Legend
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

How can I opt out of the collection beta?

I'm not liking the "Add to collection" system, and would like to have my star button back. Thanks in advance!

  • Newbie
  • I'm not liking the "Add to collection" system, and would like to have my star button back. Thanks in advance!
  • Liam
  • Community Legend
  • 512 Views
  • 3 replies
  • 0 likes
  • Premium
  • 512 Views
  • 3 replies
  • 0 likes

Spotify won't accept my Entropay card

I have an Entropay Visa that I like to use for my online purchases, and Spotify just gives an error when I try to submit the Visa number. (The current balance in the account is $18). Anyone else having problems like this? David

  • Regular
  • I have an Entropay Visa that I like to use for my online purchases, and Spotify just gives an error when I try to submit the Visa number. (The current balance in the account is $18).   Anyon...
  • Sam
  • Spotify
  • 6913 Views
  • 11 replies
  • 0 likes
  • 6913 Views
  • 11 replies
  • 0 likes

No Premium

Spotify keeps cancelling my account also. It seems I have to renew every month. But this month I wasnt gonna renew because of this issue, but it decided to direct debit this time but its beens about a week and I still have no premium access. Whats go...

  • Newbie
  • Spotify keeps cancelling my account also. It seems I have to renew every month. But this month I wasnt gonna renew because of this issue, but it decided to direct debit this time but its beens about ...
  • Sam
  • Spotify
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Disable account

Hi,Around 12 months ago I was given an account by someone and started to use spotify. I recently realised that it was tied to a Telia contract of some sort?I found this thread: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Spotify-p...

  • Newbie
  • Hi, Around 12 months ago I was given an account by someone and started to use spotify. I recently realised that it was tied to a Telia contract of some sort? I found this thread: http://community...
  • Sam
  • Spotify
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

My account.

Can you help me to log off my account to all units? My desorbing friends wont stop having a play/pause war with me, and I'm tired off it.. I have already change my password but they are still logged in on my account.. Please help me!

  • Newbie
  • Can you help me to log off my account to all units? My desorbing friends wont stop having a play/pause war with me, and I'm tired off it.. I have already change my password but they are still logged ...
  • Joe
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Offline and device synchronization issues

I am paying for Spotify premium because I thought I could sync five accounts. Now I have accounts randomly being un-synced and not able to use my playlists offline. My issue is I have work and personnel devices I want to sync, a total of 5 which is w...

  • Newbie
  • I am paying for Spotify premium because I thought I could sync five accounts.  Now I have accounts randomly being un-synced and not able to use my playlists offline.  My issue is I have wor...
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify Unlimited Subscription ended (?) 5 days early.

Hello, I got a yellow top bar message saying my prepaid subscription ended while It should end on 2012-09-14. Has my subscription actually ended early or is this a bug?

  • Casual Listener
  • Hello,   I got a yellow top bar message saying my prepaid subscription ended while It should end on 2012-09-14.   Has my subscription actually ended early or is this a bug? &...
  • monotoneCasper
  • Newbie
  • 768 Views
  • 6 replies
  • 0 likes
  • 768 Views
  • 6 replies
  • 0 likes

Solved!! I want to unlink my facebook from spotify!

So my father and i are sharing an account. And my facebook got outomaticly conected to spotify. and i dont want all my friend tto see what he listnes to. So i want to unlink my Facebook accound! It shpild be easy but why did they make it so hard? can...

  • Newbie
  • So my father and i are sharing an account. And my facebook got outomaticly conected to spotify. and i dont want all my friend tto see what he listnes to. So i want to unlink my Facebook accound! It s...
  • radiuz
  • Roadie
  • 9159 Views
  • 8 replies
  • 0 likes
  • 9159 Views
  • 8 replies
  • 0 likes

Solved!! Is the 10 hour limit gone or not?

Hello, I heard that Spotify removed the time limit from free users quite recently. That means I should be able to stream whatever I want, whenever I want on the desktop app, the tablet app and the web app... am I wrong? It even says so here. However,...

  • Casual Listener
  • Hello,   I heard that Spotify removed the time limit from free users quite recently. That means I should be able to stream whatever I want, whenever I want on the desktop app, the tablet app...
  • cryopyre
  • Casual Listener
  • 687 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Unlimited
  • 687 Views
  • 2 replies
  • 0 likes

Sync problems, max 3 devices?

Hi there.I'm sorry if I'm just stupid or blind or both or whatever. So I just got a new Smartphone yesterday. Installed Spotify and let it download all the starred songs/playlists. Tested it while UMTS/WiFi was turned off, worked like a charm.This mo...

  • Newbie
  • Hi there. I'm sorry if I'm just stupid or blind or both or whatever.   So I just got a new Smartphone yesterday. Installed Spotify and let it download all the starred songs/playlists. Tested ...
  • Philipdev
  • Newbie
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Huge login problem on my spotify account pls help

Hi folks, i have a huge login problem on my spotify account. I did forget my password for the login and the mail adsress, which i used for the registration is not longer existing, so no way to reset my password. Is there any way, to get a new Passwor...

  • Casual Listener
  • Hi folks,   i have a huge login problem on my spotify account.   I did forget my password for the login and the mail adsress, which i used for the registration is not longer existin...
  • mrlemon22
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Unable to unfollow top tracks of someone else

Hi guys, I have a minor problem here. I decided after a breakup to unfollow my ex' "top tracks" list to not be reminded so much of her. To be precise I can unfollow that playlist but for only about a second after which I instantly follow that playlis...

  • Newbie
  • Hi guys,   I have a minor problem here.    I decided after a breakup to unfollow my ex' "top tracks" list to not be reminded so much of her.   To be precise I can unfo...
  • Joe
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 306 Views
  • 1 replies
  • 0 likes

What is the difference between spotify free an unlimited?

I paid for spotify unlimited but I don't see the benefit. What is the difference between the free and the unlimited? I am so disappointed. I AM STILL HEARING ADS, ONLY A FEW AMOUNT OF SKIPS PER HOUR, PLAY ON SHUFFLE!!! WHAT AM I PAYING FOR?

  • Casual Listener
  • I paid for spotify unlimited but I don't see the benefit. What is the difference between the free and the unlimited? I am so disappointed. I AM STILL HEARING ADS, ONLY A FEW AMOUNT OF SKIPS PER HOUR,...
  • Joe
  • Community Legend
  • 5439 Views
  • 4 replies
  • 0 likes
  • 5439 Views
  • 4 replies
  • 0 likes

Twitter competition problem with code

Hi I won this weeks 6 months free spotify comp on twitter (emmaljonesbz) I've just had the discount code DM to me and have logged in with my account details. However for some reason the free 6 months has been added to my Mum's account. My Mum's accou...

  • Regular
  • Hi I won this weeks 6 months free spotify comp on twitter (emmaljonesbz) I've just had the discount code DM to me and have logged in with my account details. However for some reason the free 6 months...
  • Jamie
  • Spotify Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • Account
  • 329 Views
  • 3 replies
  • 0 likes

Set up is wrong

I just got a 10$ spotify card thinking that it might get me one maybe two months of music . We'll when I had the 48hr trial I was aloud to download unlimited music and also make it so I could listen too it when I didn't even have Internet on my phone...

  • Newbie
  • I just got a 10$ spotify card thinking that it might get me one maybe two months of music . We'll when I had the 48hr trial I was aloud to download unlimited music and also make it so I could listen ...
  • Jamie
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! still not working

I purchased the spotify card and redeemed it on the website, then logged into my facebook account and it says i upgraded successfully. I go to the mobile app and log out/in, noyhing. Clean reinstall, nothing. Any help? Also, im not paying to continue...

  • Casual Listener
  • I purchased the spotify card and redeemed it on the website, then logged into my facebook account and it says i upgraded successfully. I go to the mobile app and log out/in, noyhing. Clean reinstall,...
  • bblackburn827
  • Casual Listener
  • 307 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 307 Views
  • 3 replies
  • 0 likes

Help

Premium has stopped working on my iphone. I still have all of my playlists but I can't click on any songs to play them. I get the pop up that I need to upgrade to premium

  • Casual Listener
  • Premium has stopped working on my iphone. I still have all of my playlists but I can't click on any songs to play them. I get the pop up that I need to upgrade to premium
  • Joe
  • Community Legend
  • 219 Views
  • 2 replies
  • 0 likes
  • Premium
  • 219 Views
  • 2 replies
  • 0 likes

active sessions

I would like to close all my active spotify sessions, I changed my password but my friend has an iPhone and I would like him not to be able to use my Spotify

  • Newbie
  • I would like to close all my active spotify sessions, I changed my password but my friend has an iPhone and I would like him not to be able to use my Spotify
  • Joe
  • Community Legend
  • 867 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 867 Views
  • 1 replies
  • 0 likes

How do I log in to Mac client?

I have no idea how to log in using the Mac client. Logging into the website is easy as cake, using Facebook. The Mac client asks me to enter a Spotify username or Facebook email (whatever the latter is...). However, entering my number Spotify usernam...

  • Newbie
  • I have no idea how to log in using the Mac client.  Logging into the website is easy as cake, using Facebook.   The Mac client asks me to enter a Spotify username or Facebook email (wha...
  • Joe
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes