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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420935 Views
  • 965 replies
  • 108 likes
  • Account
  • 420935 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186268 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186268 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103406 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103406 Views
  • 69 replies
  • 10 likes

corriganansley

My gf and i broke up and i have my spotify account on her phone.can.u erase it from her phone my username is corriganansley

  • Newbie
  • My gf and i broke up and i have my spotify account on her phone.can.u erase it from her phone my username is corriganansley
  • MikeyB
  • Community Legend
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

2 payments

Hi, I used to have an unlimited account, which was linked to my old FB account. Unfortunately, it got hacked and I had to make a new one. I linked that one to a premium account, but the last 2 months I have been paying for the 2 accounts! Can you ple...

  • Newbie
  • Hi,   I used to have an unlimited account, which was linked to my old FB account. Unfortunately, it got hacked and I had to make a new one. I linked that one to a premium account, but the la...
  • Josh
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Turkish singer isnt avaliable in Turkey????

Hello everyone I just decided to back spotify but I got shocked Turkish singer 's ( especially best one) album not avaiable in turkey? Seriously?? She has a lot of albums but just 1 song available in turkey? Please solve this ... problem Here's error...

yapacağınız işi si.jpg
  • Newbie
  • Hello everyone   I just decided to back spotify but I got shocked   Turkish singer 's ( especially best one) album not avaiable in turkey? Seriously??   She has a lot of al...
  • Josh
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 249 Views
  • 1 replies
  • 0 likes

How the Premium trial works

Hi everyone! First post here. I read some thread before where some explained that when you start the Premium 30 days trial, you will get an email saying if you want to extend the trial or cancel it. Then after that you will be charged $5.99 per month...

  • Roadie
  • Hi everyone! First post here.   I read some thread before where some explained that when you start the Premium 30 days trial, you will get an email saying if you want to extend the trial or ...
  • Progboy
  • Roadie
  • 380 Views
  • 3 replies
  • 0 likes
  • Premium
  • 380 Views
  • 3 replies
  • 0 likes

Music disappear

I know, that the problem is old. But its annoying. I have playlists which I listen in the Gym or in a car. However, among many songs there are many, which suddenly became unavailable. It's annoying even more, when they appear back after a while, but ...

  • Casual Listener
  • I know, that the problem is old. But its annoying. I have playlists which I listen in the Gym or in a car. However, among many songs there are many, which suddenly became unavailable. It's annoying e...
  • Josh
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

i cant sign in!

Ive signed in many times in the past but for whatever reason i cant get in today. Everytime I put in my email and password it redirects me to another spotify log in screen saying hello John Smith login in to your existing Spotify acct. The top line h...

  • Newbie
  • Ive signed in many times in the past but for whatever reason i cant get in today. Everytime I put in my email and password it redirects me to another spotify log in screen saying hello John Smith log...
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

premium account

Hi first time here.I paid the trail 30days on monday 14/12.Still I can not use Premium.Is this normal?Jpthas64

  • Casual Listener
  • Hi first time here.I paid the trail 30days on monday 14/12.Still I can not use Premium.Is this normal? Jpthas64
  • Peter__
  • Community Legend
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Solved!! Deleting an account

I've gone through the contact form and just gotten an automated emai response. How do I delete an account that's linked to Facebook?

  • Visitor
  • I've gone through the contact form and just gotten an automated emai response. How do I delete an account that's linked to Facebook?
  • Peter__
  • Community Legend
  • 654 Views
  • 2 replies
  • 0 likes
  • 654 Views
  • 2 replies
  • 0 likes

Subscription payment method change not working...

Hi, I yesterday tried to change my payment method for my subscription from Paypal to American Express. It suggested I needed to cancel my subscription first to make this change, and now won't accept my card details. I am baffled by this. I would very...

  • Casual Listener
  • Hi,   I yesterday tried to change my payment method for my subscription from Paypal to American Express.   It suggested I needed to cancel my subscription first to make this change,...
  • Legitti
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Not Receiving Email Notifications of Forum Discussions

Hello, A while back, I unsubscribed to email notifications for the Spotify Community Forum using the unsubscribe link in the emails. Recently, I chose to re-subscribe, and did so by turning on email notifications for discussions I'm subscribed to. Th...

  • Roadie
  • Hello,   A while back, I unsubscribed to email notifications for the Spotify Community Forum using the unsubscribe link in the emails.  Recently, I chose to re-subscribe, and did so by ...
  • Rorey
  • Spotify
  • 476 Views
  • 13 replies
  • 0 likes
  • Account
    Other
  • 476 Views
  • 13 replies
  • 0 likes

Selected Incorrect Subscription just now! It won't let me upgrade to the Premium subscription

It's trying to charge me to upgrade the subscription. I used a $10 gift card and prefer one month free of Premium. Please offer a solution because I hate the Unlimited. I want to play whatever I want, whenever I want. I hate the shuffle option. Help!...

  • Newbie
  • It's trying to charge me to upgrade the subscription.  I used a $10 gift card and prefer one month free of Premium.  Please offer a solution because I hate the Unlimited.  I want to pl...
  • user-removed
  • Not applicable
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Top tracks no longer update change?

Hi Wondering if anyone can help. Last 2 weeks my top tracks listened to to has just stopped updating, any ideas? I have uninstalled Spotify on all my apps and it still doesn't work cheers xx

  • Casual Listener
  • Hi Wondering if anyone can help. Last 2 weeks my top tracks listened to to has just stopped updating, any ideas? I have uninstalled Spotify on all my apps and it still doesn't work   c...
  • bali-bear71
  • Casual Listener
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Cancelled Subscription, Still Charged.

Hello, I decided to try 30 days Premium membership of Spotify. It said that if I continue using it after the due date, I will be charged. However, I decided to cancel it a week earlier and at the same day I cancelled it, I got charged. Moreover, it s...

  • Casual Listener
  • Hello,   I decided to try 30 days Premium membership of Spotify. It said that if I continue using it after the due date, I will be charged. However, I decided to cancel it a week earlier and...
  • Lithuanian
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

unsubscribe!

I CANNOT UNSUBSCRIBE! THE PAGE DISAPPEARS! PLEASE HELP BEFORE IM CHARGED AGAIN!

  • Newbie
  • I CANNOT UNSUBSCRIBE! THE PAGE DISAPPEARS!  PLEASE HELP BEFORE IM CHARGED AGAIN!
  • punimitsu
  • Regular
  • 618 Views
  • 5 replies
  • 0 likes
  • 618 Views
  • 5 replies
  • 0 likes

From Unlimited to free automatically

I've disconectted spotify from facebook but now when I do log in in my desktop computer I see like a new account. I've lost all my playlist and followers!! Any help?

  • Visitor
  • I've disconectted spotify from facebook but now when I do log in in my desktop computer I see like a new account. I've lost all my playlist and followers!!   Any help?
  • Peter__
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Could I be logged out all devices?

Can you log me out, please? 

  • Casual Listener
  • Can you log me out, please? 
  • Peter__
  • Community Legend
  • 166 Views
  • 2 replies
  • 0 likes
  • Account
  • 166 Views
  • 2 replies
  • 0 likes

Deleted facebook, premium gone :(

Hello there, ok, I deleted Facebook with ignorance on my part that it is connected with my premium spotify. So, after I couldn't log in to Spotify anymore, I re-activated facebook. I can log in now, but my premium membership is gone now. I have made ...

  • Newbie
  • Hello there,   ok, I deleted Facebook with ignorance on my part that it is connected with my premium spotify. So, after I couldn't log in to Spotify anymore, I re-activated facebook. I can l...
  • theducktheory
  • Regular
  • 401 Views
  • 9 replies
  • 0 likes
  • 401 Views
  • 9 replies
  • 0 likes

Question about logging in

So right now I login to spotify through my facebook login, but I have another account that I use that I login with that just has a normal username/pw thats not linked to a facebook. Could I possibly login to this non-fb account, link it to my FB, and...

  • Newbie
  • So right now I login to spotify through my facebook login, but I have another account that I use that I login with that just has a normal username/pw thats not linked to a facebook. Could I possibly ...
  • Adam
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • Login
  • 137 Views
  • 1 replies
  • 0 likes

unlimited account is gone

hi there, unfortunately my unlimited account (facebook-account) is not available anymore.. and all my playlists are gone. fortunately I could find my old ID: 1135216819. At the moment my spotify tells me that my ID is 11124986415 now and I could get ...

  • Newbie
  • hi there,   unfortunately my unlimited account (facebook-account) is not available anymore.. and all my playlists are gone. fortunately I could find my old ID: 1135216819. At the moment my...
  • Adam
  • Roadie
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

My premium account is disabled or deleted

Dear all, dear support, what might have happened that my premium subscription (valid until next year November) is not available anymore. From Sunday to Monday this week I cannot login anymore using my account "erlejockel" (not linked to Facebook as I...

  • Casual Listener
  • Dear all, dear support,  what might have happened that my premium subscription (valid until next year November) is not available anymore. From Sunday to Monday this week I cannot login any...
  • Adam
  • Roadie
  • 166 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 166 Views
  • 2 replies
  • 0 likes