Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3076 Views
  • 0 replies
  • 8 likes
  • Security
  • 3076 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456324 Views
  • 973 replies
  • 110 likes
  • Account
  • 456324 Views
  • 973 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202320 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202320 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110576 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110576 Views
  • 72 replies
  • 12 likes

Charged without permission

I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium

  • Regular
  • I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium
  • Billy-J
  • Spotify Star
  • 1033 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1033 Views
  • 5 replies
  • 0 likes

Spotify Premium Fail

I wont a new Spotify account Subscrition to Premium but evertime i get this error:It looks like you've used a trial offer before. Because of this, you cannot use it again. Subscribe premium with student discount. you can of course get it anyway. I ca...

  • Visitor
  • I wont a new Spotify account Subscrition to Premium but evertime i get this error:It looks like you've used a trial offer before. Because of this, you cannot use it again. Subscribe premium with stud...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 366 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountryUSADevice(iPhone SE, iPad 5)Operating System(iOS 13) My Question or IssueSomeone’s hacked into my account and I signed out everywhere and changed my password however when I went to sign back in it said I had the wrong password ...

  • Casual Listener
  • Plan Free/Premium Country USA Device (iPhone SE, iPad 5) Operating System (iOS 13)   My Question or Issue Someone’s hacked into my account and I signed out everywhere and changed my pa...
  • Emilia_8
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Display name not showing

I created a new account, with a display name of "sarachine", which was supposed to appear in my Spotify profile, but it does not. It shows my actual id username, a bunch of letters and numbers (iyjk2j1me44racjhauxcac6r2). I do know that Spotify rando...

  • Casual Listener
  • I created a new account, with a display name of "sarachine", which was supposed to appear in my Spotify profile, but it does not. It shows my actual id username, a bunch of letters and numbers (iyjk2...
  • Emilia_8
  • Community Legend
  • 3979 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 3979 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New account for no reason

PlanPremiumCountryHellasDeviceXiaomi Mi Note3Operating SystemAndroid 9 My Question or IssueHello I had started my premium 3month trial for 2 weeks and suddenly it signed me out .I couldn't sign in ,I chose to reset my password and I never received an...

  • Visitor
  • Plan Premium Country Hellas Device Xiaomi Mi Note3 Operating System Android 9   My Question or Issue Hello I had started my premium 3month trial for 2 weeks and suddenly it signed me o...
  • Peter
  • Spotify Legend
  • 1646 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 1646 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify app won't login - says offline

PlanPremiumCountryCanada originally, just moved to France with French Sim cardDeviceSamsung galaxy s5Operating SystemAndroid My Question or IssueI just installed a France sim card in my phone after doing a factory reset. I downloaded Spotify but when...

  • Casual Listener
  • Plan Premium Country Canada originally, just moved to France with French Sim card Device Samsung galaxy s5 Operating System Android   My Question or Issue I just installed a France sim...
  • Peter
  • Spotify Legend
  • 1598 Views
  • 6 replies
  • 1 likes
  • Login
  • 1598 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Need payment for single to family plan

I had a family plan for a long time. Somehow it was changed to a single plan & a payment was made by mistake. I have a family plan set back up & want the payment transferred to the family plan that is now back in place.

  • Visitor
  • I had a family plan for a long time. Somehow it was changed to a single plan & a payment was made by mistake. I have a family plan set back up & want the payment transferred to the family pla...
  • Peter
  • Spotify Legend
  • 548 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 548 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Pago en PayPal sin targeta de crédito o débito.

Hola buenas, Después de mucho tiempo usando Spotify, he decidido mejorar mi cuenta a Premium. Yo no dispongo de tarjeta de crédito pero si de cuenta bancaria, y procedí a hacer el pago mediante mi cuenta de PayPal como hago en todas mis compras por I...

  • Casual Listener
  •   Hola buenas,  Después de mucho tiempo usando Spotify, he decidido mejorar mi cuenta a Premium. Yo no dispongo de tarjeta de crédito pero si de cuenta bancaria, y procedí a hacer el pago...
  • Katerina
  • Spotify Legend
  • 4560 Views
  • 2 replies
  • 0 likes
  • Account
  • 4560 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't use ID, username, Gmail nor fb to login to MY account. HELP.

Hello I have Spotify premium (not family or student) and I can't login to it anymore! Not on computer nor on mobile app. I needed to connect it to my discord earlier but I quickly figured out I did not know my log in. Now I know my password since I u...

  • Casual Listener
  • Hello I have Spotify premium (not family or student) and I can't login to it anymore! Not on computer nor on mobile app.    I needed to connect it to my discord earlier but I quickly figu...
  • Mario
  • Spotify Legend
  • 744 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 744 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambiar mi nombre de Artista.

Me gustaría saber como puedo cambiar mi nombre de artista ya que tengo mi cuenta verificada como "Dai" pero quiero modificar ese nombre.

  • Visitor
  • Me gustaría saber como puedo cambiar mi nombre de artista ya que tengo mi cuenta verificada como "Dai" pero quiero modificar ese nombre.
  • Mario
  • Spotify Legend
  • 4619 Views
  • 1 replies
  • 0 likes
  • Account
  • 4619 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not login on mobile

Hi my mobile use Android Pie I can login in my spotify account in the PC without problems. but when I try to login on my mobile I can not login . and show this message: " This email and password combination is incorrect " please help to login with mo...

  • Casual Listener
  • Hi  my mobile use  Android Pie  I can login in my spotify account in the PC  without problems.  but  when I try to login on my mobile  I can not login .  and...
  • edumusic
  • Casual Listener
  • 430 Views
  • 3 replies
  • 0 likes
  • Login
  • 430 Views
  • 3 replies
  • 0 likes

Change of payment

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jose_M
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Account Name is locked out.

PlanPremiumCountryPHDevice(PC)Operating System(Windows 10) My Question or IssueI'm currently dealing with an issue with my username on Spotify or lack thereof.After backreading a bit, it seems plenty of users already have had issues about theirs too ...

exydeus_0-1580139478896.png exydeus_1-1580139634823.png
  • Regular
  • Plan Premium Country PH Device (PC) Operating System (Windows 10)   My Question or Issue I'm currently dealing with an issue with my username on Spotify or lack thereof. After b...
  • OneByBoo
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 386 Views
  • 1 replies
  • 0 likes

Hacked Account?

PlanPremiumCountry USA Device (iPhone 7)Operating SystemIOS My Question or IssueIt's been going on for a few months now, out of nowhere, there will be an unknown name listening on my spotify that interrupts mine. I thought I had fixed it since I chan...

  • Visitor
  • Plan Premium Country USA   Device  (iPhone 7) Operating System IOS     My Question or Issue It's been going on for a few months now, out of nowhere, there will be an un...
  • OneByBoo
  • Roadie
  • 791 Views
  • 2 replies
  • 3 likes
  • Account
    Premium
    Security
  • 791 Views
  • 2 replies
  • 3 likes

Search by Podcast Title not found

PlanFree My Question or IssueI can search the podcast by episode title and author but not by Podcast Title. Am I missing something in the set-up?

  • Visitor
  • Plan Free   My Question or Issue I can search the podcast by episode title and author but not by Podcast Title.   Am I missing something in the set-up? 
  • OneByBoo
  • Roadie
  • 514 Views
  • 1 replies
  • 0 likes
  • Account
  • 514 Views
  • 1 replies
  • 0 likes

App freezes when 30sec add runs.

always have to close app and restart.

  • Newbie
  • always have to close app and restart.
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

is there a way i make a new account and transfer stuff from my old account?

so my Facebook got deleted but I can still access it. I'm wondering can I transfer my existing payments and stuff from my old account to a new account. the reason I want to do this is so I can change the sign-in email address and so I can have accoun...

  • Visitor
  • so my Facebook got deleted but I can still access it. I'm wondering can I transfer my existing payments and stuff from my old account to a new account. the reason I want to do this is so I can change...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 375 Views
  • 1 replies
  • 0 likes

Credit Card İssue

PlanPremiumCountryTurkeyDeviceSamsung Galaxy J6Operating SystemAndroid Pie (9.0) My Question or IssueFirstly my credit card has no problem im sure of it 'cuz im using this card for 3 years for pay Spotify Premium and i did online shopping after i get...

  • Regular
  • Plan Premium Country Turkey Device Samsung Galaxy J6 Operating System Android Pie (9.0)   My Question or Issue Firstly my credit card has no problem im sure of it 'cuz im using this ca...
  • Billy-J
  • Spotify Star
  • 858 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 858 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't Connect spotify to facebook account

I made my spotify account a long time ago and when I did, I used a really cringe-worthy username. I created a facebook account to link to spotify so the name would change but whenever I try to link them it says "Application Unavailable: The applicati...

  • Casual Listener
  • I made my spotify account a long time ago and when I did, I used a really cringe-worthy username. I created a facebook account to link to spotify so the name would change but whenever I try to link t...
  • Mario
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
  • 403 Views
  • 1 replies
  • 0 likes

Im a student at MCC and it's saying "can't confirm im a student"

PlanfreeCountryUSDeviceiphone5cOperating Systemwindows 10 My Question or Issuecant get the student plan even if im enrolled in the school and i have my email opened up right now.

  • Visitor
  •   Plan free Country US Device iphone5c Operating System windows 10   My Question or Issue cant get the student plan even if im enrolled in the school and i have my email opened u...
  • Emilia_8
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • Account
  • 465 Views
  • 1 replies
  • 0 likes