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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

DarkXn

Casual Listener

75633 Views

27 replies

0 likes

  • 75633 Views
  • 27 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93036 Views

9 replies

2 likes

Account
Login
  • 93036 Views
  • 9 replies
  • 2 likes

Superuser Contribution issue with making new account after cancelling

I recently tried to make a new spotify account so that I could register as an artist, but when I made it on my desktop it gave me one of the lengthy, random usernames. In an attempt to customize my own username I cancelled the account (which to my un...

Casual Listener

I recently tried to make a new spotify account so that I could register as an artist, but when I made it on my desktop it gave me one of the lengthy, random usernames. In an attempt to customize my o...

avrey

Casual Listener

926 Views

3 replies

0 likes

Account
Login
Other
  • 926 Views
  • 3 replies
  • 0 likes

Fui cobrado 2x pelo Spotify no mesmo mês

Bom dia,Após alterar entre o cartão que pagava a conta do Spotify, fui debitado 2 (duas) vezes pela mensalidade, uma em cada conta. Como proceder para receber o estorno dos valores indevidos - e, pior, por qual razão o Spotify armazenou as informaçõe...

Visitor

Bom dia, Após alterar entre o cartão que pagava a conta do Spotify, fui debitado 2 (duas) vezes pela mensalidade, uma em cada conta.    Como proceder para receber o estorno dos val...

OneByBoo

Roadie

575 Views

1 replies

0 likes

Account
Premium
Security
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merge old Artist profile with new profile

Hello we previously release music over cd baby and they created an Artist page on all Platforms, now we released some new music over a record label and they created a new artist profile on our name, Now we wated to know how to merge these two artist ...

Casual Listener

  Hello we previously release music over cd baby and they created an Artist page on all Platforms, now we released some new music over a record label and they created a new artist profile ...

Mario

Spotify Legend

5630 Views

7 replies

0 likes

Account
  • 5630 Views
  • 7 replies
  • 0 likes

Superuser Contribution I want to change my subscription but it seems like I don't have any (but I do) please help

Since 2018 I pay monthly for my headspace-Spotify subscription. But if I log in to my account, it shows no subscription (only the 'free' account). Now I want to change my subscription into a family subscription without headspace. How can I make this ...

Visitor

  Since 2018 I pay monthly for my headspace-Spotify subscription. But if I log in to my account, it shows no subscription (only the 'free' account). Now I want to change my subscription into a ...

Mario

Spotify Legend

424 Views

1 replies

0 likes

Account
Premium
Subscription
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution display options for unavailable song is disabled without me doing so

I would like to know why even if you activate this option, every once in a while it deactivates itself (I guess with the updates).This is very annoying, I would like it to stay that way, because when a song disappears, I do not remember it, however i...

Newbie

I would like to know why even if you activate this option, every once in a while it deactivates itself (I guess with the updates). This is very annoying, I would like it to stay that way, because wh...

Ivan

Spotify Legend

1191 Views

1 replies

0 likes

Account
Premium
  • 1191 Views
  • 1 replies
  • 0 likes

i cant change my username i see so many people with real usernames but HOW

I have this dumb username like xo1829dnsdjkdsj something but all my friends can put their names or what they want so idk PLZ HELP

Regular

I have this dumb username like xo1829dnsdjkdsj something but all my friends can put their names or what they want so idk PLZ HELP

yasemingunel

Gig Goer

1036 Views

3 replies

0 likes

Help
  • 1036 Views
  • 3 replies
  • 0 likes

email not working to create new account

I’m having a bit of trouble creating a new account on spotify. I created a account with a new email 11 days ago and disabled it right after because for some reason it gave me a random name. I thought it only took 7 days to close an account, but i tri...

Casual Listener

I’m having a bit of trouble creating a new account on spotify. I created a account with a new email 11 days ago and disabled it right after because for some reason it gave me a random name. I thought...

bellebunner

Casual Listener

2279 Views

6 replies

0 likes

Account
  • 2279 Views
  • 6 replies
  • 0 likes

My Spotify band page loose over 1000 followers once in a night

Hi, i'm from the band GAME ZERO, yesterday I noticed that we loose over 1000 followers in a single day (from almost 1300 to 228). I checked also from my Spotify for artist account.What's happened?( https://open.spotify.com/artist/3kESVpAaFYYBiD35OJRE...

Roadie

Hi, i'm from the band GAME ZERO, yesterday I noticed that we loose over 1000 followers in a single day (from almost 1300 to 228). I checked also from my Spotify for artist account. What's happened? ...

AlexIncubus

Roadie

756 Views

2 replies

0 likes

Account
  • 756 Views
  • 2 replies
  • 0 likes

Solved!! Change Spotify ‘Artist Fundraising Pick paypal link

My Question or Issue Hello guys How do I gange my paypal link in my spotify Artist account for the Artist Fundraising Pick ?

Regular

My Question or Issue   Hello guys   How do I gange my paypal link in my spotify Artist account for the Artist Fundraising Pick ?  

EthanS1

Community Legend

2382 Views

1 replies

0 likes

Account
  • 2382 Views
  • 1 replies
  • 0 likes

Solved!! Spotify deleted my daughter's account

PlanPremiumCountryUSA My Question or Issue, My daughter was on my premium account, I removed her so she can sign up for the premium student, Spotify has made it really hard for this to happen, asking for transactions ids that go back 6 years, and oth...

Newbie

Plan Premium Country USA   My Question or Issue,  My daughter was on my premium account, I removed her so she can sign up for the premium student, Spotify has made it really hard for ...

OneByBoo

Roadie

932 Views

1 replies

0 likes

Account
Premium
  • 932 Views
  • 1 replies
  • 0 likes

My Account got hacked

Plan Free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify Support Case # [Edit - Case ID Removed] My account got hacked yesterday. I was up...

Regular

Plan Free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotif...

EthanS1

Community Legend

2181 Views

17 replies

0 likes

Account
Login
Other
Security
  • 2181 Views
  • 17 replies
  • 0 likes

Can't log in (facebook log in issue?)

PlanPremiumCountryGermanyDeviceLg g8s Operating SystemAndroid My Question or IssueI have a new phone and need to log in but i can't remember if i created my account with my email address or with my facebook account that has a different email address....

Casual Listener

  Plan Premium Country Germany Device Lg g8s  Operating System Android   My Question or Issue I have a new phone and need to log in but i can't remember if i created my acco...

Ced998

Casual Listener

777 Views

2 replies

0 likes

Account
Login
  • 777 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I following artists that I never followed?

Hi, I see many artists on "Release Radar" that I don't like and never followed in the beginning that "I'm following". What could be the problem? Is spotify following artists for me based on my taste (which is not accurate) or are they mixing up accou...

Regular

Hi,   I see many artists on "Release Radar" that I don't like and never followed in the beginning that "I'm following". What could be the problem? Is spotify following artists for me based on ...

Mario

Spotify Legend

6181 Views

1 replies

1 likes

Account
  • 6181 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify paused because account is being used somewhere else

Hello, I have spotify on both my iPad and iPhone. My iPhone works fine but my iPad constantly gets an error while playing saying that "spotify has been paused because your account is being used somewhere else", but it is definitely not. I've even che...

Newbie

Hello, I have spotify on both my iPad and iPhone. My iPhone works fine but my iPad constantly gets an error while playing saying that "spotify has been paused because your account is being used somew...

Mario

Spotify Legend

659 Views

2 replies

1 likes

Other
Premium
  • 659 Views
  • 2 replies
  • 1 likes

[Desktop] Windows 10 log in errors

On windows I am able to sign in to my account through a web browser but when I use the same password on the windows 10 application, it says the password is wrong? I have tried downloading the application from Spotify and the windows store and neither...

Visitor

On windows I am able to sign in to my account through a web browser but when I use the same password on the windows 10 application, it says the password is wrong? I have tried downloading the applica...

OneByBoo

Roadie

533 Views

1 replies

0 likes

Desktop
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account keeps getting accessed by someone unknown

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueSo about a month ago some random person somehow got access to my Spotify account. The way I noticed this was that I was signed out of my account when I started my compute...

Casual Listener

Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue So about a month ago some random person somehow got access to my Spotify account. The way I no...

Ivan

Spotify Legend

4491 Views

3 replies

1 likes

Account
Security
  • 4491 Views
  • 3 replies
  • 1 likes

Solved!! No puedo editar mi perfil

Plan freeCountry Chile Device(iPhone 6)Operating System(iOS 10) My Question or IssueCuando apreto en "ver perfil" para luego editarlo, en vez de encontrar la opción "editar perfil" bajo la imagen de perfil, me aparece boton "encontrar amigos".

Music Fan

Plan free Country Chile   Device (iPhone 6) Operating System (iOS 10)   My Question or Issue Cuando apreto en "ver perfil" para luego editarlo, en vez de encontrar la opción "edita...

efebarriga

Music Fan

6988 Views

4 replies

0 likes

Account
  • 6988 Views
  • 4 replies
  • 0 likes

1 account but 2 accounts in spotify??

hello i am valentin and i have a question. i have 1 premium account but in spotify 2 accounts? un my imac (2009) my account name is valentinomueller187.but on all other devices my name is valentinomueller only.and because of that, i have on my mac va...

Newbie

hello i am valentin and i have a question.   i have 1 premium account but in spotify 2 accounts?   un my imac (2009) my account name is valentinomueller187. but on all other devices my...

OneByBoo

Roadie

548 Views

1 replies

0 likes

Account
Other
Premium
  • 548 Views
  • 1 replies
  • 0 likes

Change of Plan

I have a student discount subscription till 25th August but I wanted to shift to family plan so I paid for Family subscription and I have a receipt for it as well but I'm not able to change between my plans as my account overview is showing student p...

Casual Listener

I have a student discount subscription till 25th August but I wanted to shift to family plan so I paid for Family subscription and I have a receipt for it as well but I'm not able to change between m...

OneByBoo

Roadie

714 Views

5 replies

0 likes

Account
  • 714 Views
  • 5 replies
  • 0 likes