Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154914 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154914 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10533 Views
  • 3 replies
  • 10 likes
  • Security
  • 10533 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505613 Views
  • 985 replies
  • 112 likes
  • Account
  • 505613 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124282 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124282 Views
  • 74 replies
  • 12 likes

Spotify is "offline" unless I connect via VPN

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy Note 10+ / HP Probook 440 G5Operating SystemAndroid 10 / Windows 10 Pro My Question or IssueI am connected to the internet and can access all other sites (and apps) successfully, but I encounter the f...

  • Visitor
  • Plan Premium Country Philippines Device Samsung Galaxy Note 10+ / HP Probook 440 G5 Operating System Android 10 / Windows 10 Pro   My Question or Issue I am connected to the internet a...
  • OneByBoo
  • Roadie
  • 2104 Views
  • 1 replies
  • 3 likes
  • Account
  • 2104 Views
  • 1 replies
  • 3 likes

Release radar and Discover weekly Suggestions

Plan: PremiumCountry: SpainDevice: 11 proOperating System: iOSI love Spotify, but Release radar and Discover weekly suggestions are starting to drive me crazy!My preferred language are Persian, English and Spanish as a daily music. I never listen to ...

  • Visitor
  • Plan: Premium Country: Spain Device: 11 pro Operating System: iOS I love Spotify, but Release radar and Discover weekly suggestions are starting to drive me crazy! My preferred language are Pers...
  • OneByBoo
  • Roadie
  • 542 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log in or change password on my account.

PlanFreeCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI am unable to log into my account, and it gives me an error code. I basically need to reset my password. So I attempt to reset my password, but it says the email is n...

  • Visitor
  • Plan Free Country United States Device PC Operating System Windows 10   My Question or Issue I am unable to log into my account, and it gives me an error code. I basically need to rese...
  • Ivan
  • Spotify Legend
  • 909 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 909 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook login windows 10 spotify app

PlanpremiumCountryUKDeviceLenovo thinkpad X230Operating SystemWindows 10 My Question or Issuei just downloaded the Spotify app for windows 10 desktop. when i go to login i have to login with Facebook as that was how i initially created the account. w...

  • Visitor
  • Plan premium Country UK Device Lenovo thinkpad X230 Operating System Windows 10   My Question or Issue i just downloaded the Spotify app for windows 10 desktop. when i go to login i ha...
  • Ivan
  • Spotify Legend
  • 611 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 611 Views
  • 1 replies
  • 1 likes

Solved!! Suddenly have a string of characters as username

PlanPremiumCountryDenmarkDevice / Operating SystemWindows 10 PC My Question or IssueNormally I have my name and picture available in Spotify, but now I am getting a weird string of characters. When I look at the Spotify accounts page, this is now als...

  • Casual Listener
  • Plan Premium Country Denmark Device / Operating System Windows 10 PC   My Question or Issue Normally I have my name and picture available in Spotify, but now I am getting a weird string ...
  • OneByBoo
  • Roadie
  • 1277 Views
  • 4 replies
  • 0 likes
  • Account
  • 1277 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution connexion impossible via facebook sans code erreur

Bonjour, Je suis en Spotify premium je n'ai jamais eu de problème jusqu'à présent impossible depuis que je suis connecté aucun code erreur est indiqué. Mon compte a été créé via Facebook. Du jour au lendemain mon compte Spotify était déconnecté et il...

  • Visitor
  • Bonjour,  Je suis en Spotify premium je n'ai jamais eu de problème jusqu'à présent impossible depuis que je suis connecté aucun code erreur est indiqué. Mon compte a été créé via Facebook. Du j...
  • Ivan
  • Spotify Legend
  • 1792 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 1792 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook login button does not work!! - Arch Linux

Im tryng to log in with Facebook button in the desktop application but when i click it nothing happens, is like the button had nothing programed, it just ignores the click. I can log in on the web, but not on the desktop app. I can't create a passwor...

  • Newbie
  • Im tryng to log in with Facebook button in the desktop application but when i click it nothing happens, is like the button had nothing programed, it just ignores the click.   I can log in on t...
  • Ivan
  • Spotify Legend
  • 906 Views
  • 1 replies
  • 1 likes
  • Login
  • 906 Views
  • 1 replies
  • 1 likes

How do I report someone for botting ?

So there is this guy in my city who is botting his views, followers, listeners and youtube views and comments and i wanna report him. Not because he is botting but because he claims that everything is real and stuff. I even have chat proof where says...

  • Casual Listener
  • So there is this guy in my city who is botting his views, followers, listeners and youtube views and comments and i wanna report him. Not because he is botting but because  he claims that everyt...
  • OneByBoo
  • Roadie
  • 3268 Views
  • 1 replies
  • 0 likes
  • Other
  • 3268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow me to change the email address or close my account, please!

Allow me to change the email address or close my account, please!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Allow me to change the email address or close my account, please! Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android...
  • Xenia
  • Moderator
  • 516 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Subscription
  • 516 Views
  • 3 replies
  • 1 likes

targeta credito cancelada

Hola, mi targeta de credito donde pagaba el premium la he cancelado por robo. ¿Puedo recuperar mi cuenta de spotyfy premium con mis playlists? o tengo que volver a darme de alta? PlanPremiumCountrySpainDevice(iPhone X My Question or Issue

  • Visitor
  • Hola,   mi targeta de credito donde pagaba el premium la he cancelado por robo. ¿Puedo recuperar mi cuenta de spotyfy premium con mis playlists? o tengo que volver a darme de alta?   &n...
  • OneByBoo
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 346 Views
  • 1 replies
  • 0 likes

Account Deactivated Without My Knowledg

PlanFree CountryUnited States DeviceSamsung PhoneOperating SystemAndroid My Question or IssueA few days ago I cleaned out my spotify app and was thus signed out of my account. I then updated to the latest version but had difficulties signing it. Atte...

  • Visitor
  •   Plan Free   Country United States   Device Samsung Phone Operating System Android   My Question or Issue A few days ago I cleaned out my spotify app and was thus si...
  • OneByBoo
  • Roadie
  • 608 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 608 Views
  • 1 replies
  • 0 likes

Account hacked

Hello, im a premium spotify user and someone recently changed my password and email therefor i cant have access to my account so please if there's a way i can get it back let me know this is urgent i dont feel comfortable with someone in my account t...

  • Visitor
  • Hello, im a premium spotify user and someone recently changed my password and email therefor i cant have access to my account so please if there's a way i can get it back let me know this is urgent i...
  • OneByBoo
  • Roadie
  • 404 Views
  • 1 replies
  • 0 likes
  • Account
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Premium to Family Premium

PlanPremium CountryDenmark DeviceiPhone 8Operating System(iOS 10.) My Question or Issue I've had Premium for a long time and now I want to change to Family Premium, which my sister invited me to The Family Premium plan starts at 10th of April but i c...

  • Newbie
  • Plan Premium   Country Denmark   Device iPhone 8 Operating System (iOS 10.)   My Question or Issue   I've had Premium for a long time and now I want to change to ...
  • Xenia
  • Moderator
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Can't login

PlanPremium DuoCountryPolandDevice(PC)Operating System(Windows 7)Device username11161767214My Question or IssueSo, first of all i can't login on spotify desktop app on my pc, im clicking login with facebook and it's doing nothing, already tried reins...

  • Casual Listener
  •   Plan Premium Duo Country Poland Device (PC) Operating System (Windows 7) Device username 11161767214 My Question or Issue So, first of all i can't login on spotify desktop app on m...
  • Gracus
  • Casual Listener
  • 998 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 998 Views
  • 5 replies
  • 0 likes

Another account listening?

My Question or IssueMy problem is stemming from another account that listens off and on for short amount of times of random top playlists. As seen in the screenshot attached it is not a named device and it will listen immediately after I change a pas...

  • Newbie
  • My Question or Issue My problem is stemming from another account that listens off and on for short amount of times of random top playlists.   As seen in the screenshot attached it is not a na...
  • MilaVanilla
  • Casual Listener
  • 855 Views
  • 2 replies
  • 1 likes
  • Account
  • 855 Views
  • 2 replies
  • 1 likes

Solved!! Can't Login

PlanFreeDevicePCOperating SystemWindows 10My Question or IssueI currently use Spotify on a web browser, and whenever I try to use Spotify now, it logs me out of my account. When i sign in, there's a piece of red text saying "oops, something went wron...

  • Casual Listener
  • Plan Free Device PC Operating System Windows 10 My Question or Issue I currently use Spotify on a web browser, and whenever I try to use Spotify now, it logs me out of my account. When i sign ...
  • OneByBoo
  • Roadie
  • 3092 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 3092 Views
  • 5 replies
  • 0 likes

Superuser Contribution meenemen planlisten naar nieuw account

Beste, Ik wil een nieuw account aanmaken maar op mijn oude account staan een paar muziek lijsten die veel waarde hebben voor mij. Is het mogelijk deze over te zetten? Mvg, Gregory

  • Visitor
  •   Beste,  Ik wil een nieuw account aanmaken maar op mijn oude account staan een paar muziek lijsten die veel waarde hebben voor mij. Is het mogelijk deze over te zetten?    Mv...
  • Xenia
  • Moderator
  • 683 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently Played not updating.

My recently played list hasn't updated for the last couple months. It is the same for all devices that I use including Android, iOS, Windows and Web. I've changed my password and forced sign out of all devices. Uninstalled on all devices and reinstal...

  • Visitor
  • My recently played list hasn't updated for the last couple months.  It is the same for all devices that I use including Android, iOS, Windows and Web.  I've changed my password and forced s...
  • Mario
  • Spotify Legend
  • 399 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 399 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can log in with Facebook authentication but not using username and password

PlanPremiumCountryUSDeviceiPhone, PCOperating SystemiOS 13.4, Windows 10 My Question or IssueI am only able to log in to Spotify desktop app, website, or iOS app using Facebook authentication, not using the username/email and password. I have reset m...

  • Visitor
  • Plan Premium Country US Device iPhone, PC Operating System iOS 13.4, Windows 10   My Question or Issue I am only able to log in to Spotify desktop app, website, or iOS app using Facebo...
  • Mario
  • Spotify Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
  • 406 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Notificación de nuevo inicio de sesión

PlanPremiumCountrySV My Question or IssueHola. Quisiera saber el por qué no estoy recibiendo ningún tipo de correo con notificación cada vez que inició sesión en cualquier dispositivo nuevo. Esta opción no está disponible para todos los países? Anter...

  • Visitor
  •   Plan Premium Country SV   My Question or Issue Hola. Quisiera saber el por qué no estoy recibiendo ningún tipo de correo con notificación cada vez que inició sesión en cualquier di...
  • Xenia
  • Moderator
  • 1958 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 1958 Views
  • 1 replies
  • 0 likes