Spotify Gift Cards?

i recieved a spotify gifty card for christmas, I entered the redeem pin in my account, though it won't allow me to select the 15 tracks to download, even though it clearly gives this option on the card. how do i rectify this so i can use the 15 downl...

• gheckoman
• Newbie
• i recieved a spotify gifty card for christmas, I entered the redeem pin in my account, though it won't allow me to select the 15 tracks to download, even though it clearly gives this option on the ca...
• 2013-12-29 11:56:31 PM
• 2013-12-29 12:03:36 AM
• Peter__
• Community Legend
• 177 Views
• 1 replies
• 0 likes
• Free

Account not showing as premium?

I'm not a new customer and my most recent payment was made yesterday 12-28, however I cannot access my library or use any of the premium features. When I log into the website it shows I have a premium account. Its going on the second day I can't acce...

• jubilationlee
• Casual Listener
• I'm not a new customer and my most recent payment was made yesterday 12-28, however I cannot access my library or use any of the premium features. When I log into the website it shows I have a premiu...
• 2013-12-29 6:01:18 PM
• 2013-12-29 8:12:07 PM
• Peter__
• Community Legend
• 571 Views
• 6 replies
• 0 likes

Cannot Activate Gift Subscription

New user here. My daughter gave me a 1 year subscription to spotify! I cannot activate the account. I don't have a gift card. Just the hardcopy from her transaction with Spotify USA Inc. on line. I have the order number and some other details. Hopefu...

• wsmerek
• Newbie
• New user here. My daughter gave me a 1 year subscription to spotify! I cannot activate the account. I don't have a gift card. Just the hardcopy from her transaction with Spotify USA Inc. on line. I h...
• 2013-12-29 6:25:23 PM
• 2013-12-29 7:51:58 PM
• Peter__
• Community Legend
• 169 Views
• 1 replies
• 0 likes
• Account

No Reply... PLEASE HELP FOR **bleep** SAKE!

I've filled out numerous contact forms. Messaged about 5 moderators. I've replied to the automated emails. Posted my case number and waited for an answer. I'm being charged twice and I'm sick of waiting for a reply. People keep saying this isn't a sc...

• Yohiede
• Regular
• I've filled out numerous contact forms. Messaged about 5 moderators. I've replied to the automated emails. Posted my case number and waited for an answer. I'm being charged twice and I'm sick of wait...
• 2013-12-29 1:49:30 AM
• 2013-12-29 4:38:02 PM
• Sam
• Spotify
• 293 Views
• 2 replies
• 0 likes
• Account

I've been told I have too many playlist

Well, after some downright stupid emails that offered NO HELP. I'm posting here. Customer service informed me that at 768 playlists(I already deleted a bunch) all three versions (Web, Desktop and iOS) are cutting out for this reason Their solution? T...

• tommyvonb
• Gig Goer
• Well, after some downright stupid emails that offered NO HELP. I'm posting here. Customer service informed me that at 768 playlists(I already deleted a bunch) all three versions (Web, Desktop and iOS...
• 2013-12-24 2:49:26 PM
• 2013-12-29 4:14:22 PM
• tommyvonb
• Gig Goer
• 2126 Views
• 10 replies
• 0 likes
• Account

upgraded to Unlimited, still have ads?

So i got unlimited today (i think i already had it? but i've had ads ever since i got spotify) So why are there still ads playing after about 5 songs?

• zelollarn
• Regular
• So i got unlimited today (i think i already had it? but i've had ads ever since i got spotify) So why are there still ads playing after about 5 songs?
• 2012-10-23 2:06:20 PM
• 2013-12-29 3:59:12 PM
• liebo
• Regular
• 1226 Views
• 27 replies
• 1 likes

False advertising about cost of Premium

What's the deal with the bull**bleep** false advertising about how much it costs to get Premium on Spotify main page? It says clearly that you get eithre the Free version or the Premium version, which costs $6.99 per month. Being a good Spotify custo...

• morbidcafe
• Newbie
• What's the deal with the bull**bleep** false advertising about how much it costs to get Premium on Spotify main page? It says clearly that you get eithre the Free version or the Premium version, whic...
• 2013-12-29 1:04:59 PM
• 2013-12-29 3:19:22 PM
• Joe
• Community Legend
• 310 Views
• 2 replies
• 0 likes

E-card purchasing bug in Firefox

Hi! I would like to report a likely bug. I managed to successfully purchase a Spotify e-card in Google Chrome. However, before that, I attempted to do so unsuccessfully in Mozilla Firefox. After filling in the e-card form (at https://www.spotify.com/...

• kvib
• Casual Listener
• Hi! I would like to report a likely bug.   I managed to successfully purchase a Spotify e-card in Google Chrome. However, before that, I attempted to do so unsuccessfully in Mozilla Fire...
• 2013-12-29 3:27:11 AM
• 2013-12-29 3:06:38 PM
• kvib
• Casual Listener
• 473 Views
• 5 replies
• 0 likes
• Other
  Premium

I upgraded to prerium ( 3 months) couple days ago and now i dont have prerium anymore.

• Panumeh
• Newbie
• 2013-12-28 12:19:54 AM
• 2013-12-29 2:19:26 PM
• Peter__
• Community Legend
• 235 Views
• 1 replies
• 0 likes

logging in

my ex girlfriend set up the account and it is tied into her facebook, but it is connected to my debit card and email. i need to gain access to log and change the password and log in info or i will need to dispute the charge on my card with the mercha...

• mfro1020
• Casual Listener
• my ex girlfriend set up the account and it is tied into her facebook, but it is connected to my debit card and email.  i need to gain access to log and change the password and log in info or i w...
• 2013-12-27 5:33:51 AM
• 2013-12-29 2:09:40 PM
• Peter__
• Community Legend
• 605 Views
• 9 replies
• 0 likes

Johnny Burnette - It's late. Only one minute?

Why is that song only available for one minute? Please put the whole song like the rest of the album.

• makipaa
• Newbie
• Why is that song only available for one minute? Please put the whole song like the rest of the album.
• 2013-12-29 11:34:34 AM
• 2013-12-29 2:08:45 PM
• Peter__
• Community Legend
• 176 Views
• 1 replies
• 0 likes

Cant buy 3for1 with giftcard

i want to buy 3for1 premium with a 10€ giftcard but when i enter the code it says that the code doesnt fit with the product i chose (eg premium code for spotify unlimited) but it is a premium code and a premium product. so why cant i buy it?

• SilverB4ck
• Newbie
• i want to buy 3for1 premium with a 10€ giftcard but when i enter the code it says that the code doesnt fit with the product i chose (eg premium code for spotify unlimited) but it is a premium code an...
• 2013-12-29 1:23:45 PM
• 2013-12-29 2:03:52 PM
• Peter__
• Community Legend
• 186 Views
• 1 replies
• 0 likes

Please fix the bug!

Greetings, What's profile spotify.es try get birthdate Month: 6 Day: 7 Year: 2001 And having said that devo least 12 years. Well I have 12!!Please fix the bug!

• 8alvaro81
• Newbie
•   Greetings, What's profile spotify.es try get birthdate Month: 6 Day: 7 Year: 2001 And having said that devo least 12 years. Well I have 12!! Please fix the bug!
• 2013-12-29 1:34:03 PM
• 2013-12-29 2:01:07 PM
• Peter__
• Community Legend
• 183 Views
• 1 replies
• 0 likes
• Account
  Free
  Login
  Other
  Premium
  Security
  Subscription
  Unlimited

Unable to change my country?

Hi there! I was an exchange student in the UK a few months back and made a spotify account there. When I got back home in Bulgaria, I tried to log in but i got the message that ''my country doesn't match blah blah" . So I went on the site and tried t...

• demonicDUCKLING
• Newbie
• Hi there! I was an exchange student in the UK a few months back and made a spotify account there. When I got back home in Bulgaria, I tried to log in but i got the message that ''my country doesn't m...
• 2013-12-29 1:44:31 PM
• 2013-12-29 1:56:18 PM
• Peter__
• Community Legend
• 163 Views
• 1 replies
• 0 likes

VAR ÄR FELET.......

VAR ÄR FELET....... för TELEFONEN säger att jag bara har free spotify.fast jag betalar för premium?JAG hålt på med det är fÖR UT.FÖRET tag sen igen:(

• janig
• Casual Listener
• VAR ÄR FELET....... för TELEFONEN säger att jag bara har free spotify.fast jag betalar för premium?JAG hålt på med det är fÖR UT.FÖRET tag sen igen:(
• 2013-12-28 9:35:42 PM
• 2013-12-28 9:46:44 PM
• user-removed
• Not applicable
• 242 Views
• 1 replies
• 0 likes

Cancelled Subscription, Still Charged.

I signed up for a free trial and still got charged. Still within my 30 days. Please advise. thank you.

• erikksterr7
• Newbie
• I signed up for a free trial and still got charged. Still within my 30 days.  Please advise. thank you.
• 2013-12-28 9:28:54 PM
• 2013-12-28 9:36:33 PM
• user-removed
• Not applicable
• 163 Views
• 1 replies
• 0 likes

Question abouy refund

Hey i signed up for a free trial and cancelled the subscription immediately. I logged into bank and saw that they have taken 99sek from my account. I wonder if its possible i make a refund? I dont want to use the account if i have to pay for a trial....

• Lordoftherings2
• Newbie
• Hey i signed up for a free trial and cancelled the subscription immediately. I logged into bank and saw that they have taken 99sek from my account. I wonder if its possible i make a refund? I dont wa...
• 2013-12-28 7:34:51 PM
• 2013-12-28 8:51:31 PM
• user-removed
• Not applicable
• 205 Views
• 2 replies
• 0 likes
• Subscription