Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1686 Views
  • 0 replies
  • 7 likes
  • Security
  • 1686 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446467 Views
  • 970 replies
  • 108 likes
  • Account
  • 446467 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199280 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199280 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108468 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108468 Views
  • 72 replies
  • 11 likes

PROFILE NAME & PROFILE PICTURE

I probably logged in with my company facebook profile and now it doesnt go back to my personal profile. I mean, my username is FFBCN, but now it shows Clv Barcelona and the logo of my company as my profile picture even I'm logging in with my username...

  • Regular
  • I probably logged in with my company facebook profile and now it doesnt go back to my personal profile. I mean, my username is FFBCN, but now it shows Clv Barcelona and the logo of my company as my...
  • Adam
  • Roadie
  • 227 Views
  • 3 replies
  • 0 likes
  • Account
  • 227 Views
  • 3 replies
  • 0 likes

Deactivated Facebook link to my account and lost all of my playlists

First off, I went through all the FAQs, and scanned the first few pages of the message board, I'm still not having any results so I figured I would ask you guys.Hello! I sent in a ticket to Spotify's help team over a week ago and I have yet to receiv...

  • Casual Listener
  • First off, I went through all the FAQs, and scanned the first few pages of the message board, I'm still not having any results so I figured I would ask you guys. Hello! I sent in a ticket to Spoti...
  • Adam
  • Roadie
  • 702 Views
  • 9 replies
  • 1 likes
  • Free
    Other
  • 702 Views
  • 9 replies
  • 1 likes

3 for 1 month premium - HUGE SCAM

As you can see for yourself, it states in big letter on the home page that if you get a month of Spotify premium, you'll get 3 month instead as a deal and this has caused me and a lot of other to buy this offer but what it doesn't mention, is that if...

  • Music Fan
  • As you can see for yourself, it states in big letter on the home page that if you get a month of Spotify premium, you'll get 3 month instead as a deal and this has caused me and a lot of other to buy...
  • simking87
  • Regular
  • 3604 Views
  • 16 replies
  • 2 likes
  • Free
    Premium
  • 3604 Views
  • 16 replies
  • 2 likes

Solved!! 50% off not available

Hi all, My card has recently expired and I am now ready to upgrade my account to premium again but I now have a problem getting spotify 50% off with Unidays. Everytime I try to purchase premium, a message appears saying to try again later. Can anyone...

  • Casual Listener
  • Hi all,    My card has recently expired and I am now ready to upgrade my account to premium again but I now have a problem getting spotify 50% off with Unidays. Everytime I try to purch...
  • louiselbest
  • Casual Listener
  • 558 Views
  • 3 replies
  • 0 likes
  • 558 Views
  • 3 replies
  • 0 likes

Prenium account payed but still not active

Hello, I've signed up yesterday for a free 30 days prenium account. I've given my credit card number and my e-mail adress. Everything was alright and I received a confirmation by mail. BUT I still have a free account and nothing says that I've signed...

  • Newbie
  • Hello,   I've signed up yesterday for a free 30 days prenium account. I've given my credit card number and my e-mail adress. Everything was alright and I received a confirmation by mail. B...
  • Sam
  • Spotify
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Can't change country.

When I go to change payment method And type in every visa card detail . Then it just comes up payments method failed.. And not confirm.I Have tried every way to change country..I Have Danish account now, but Have to change to Norway because it wont t...

  • Newbie
  • When I go to change payment method And type in every visa card detail . Then it just comes up payments method failed.. And not confirm. I Have tried every way to change country.. I Have Danish acco...
  • Sam
  • Spotify
  • 179 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Spotify created a second account without permission Please help

Hello, and thank you for your time. I log into spotify through facebook. I was on spotify last night and then shut down my computer. I come back to it this morning and I log into spotify with the normal facebook info and it pops up this green box ask...

  • Casual Listener
  • Hello, and thank you for your time. I log into spotify through facebook. I was on spotify last night and then shut down my computer. I come back to it this morning and I log into spotify with the n...
  • Sam
  • Spotify
  • 784 Views
  • 12 replies
  • 1 likes
  • Account
  • 784 Views
  • 12 replies
  • 1 likes

Solved!! Can't Upgrade- 16 digit card number on 3 for 1

I'm trying to subscribe to Spotify Premium on https://www.spotify.com/se/purchase/pay/3-for-1/. Unfortunately, the card number slot only allows for a 14 digit credit card number. Credit card #'s are 16 digit (at least US Visa & Mastercard are). If yo...

  • Regular
  • I'm trying to subscribe to Spotify Premium on https://www.spotify.com/se/purchase/pay/3-for-1/.  Unfortunately, the card number slot only allows for a 14 digit credit card number.  Cre...
  • 1220890283
  • Regular
  • 3059 Views
  • 11 replies
  • 0 likes
  • Premium
  • 3059 Views
  • 11 replies
  • 0 likes

Solved!! Cancel subscription

How do you cancel your subscription when you have forgotten your password? - The changing password page requires your old password to confirm the new changes - so that approach doesn't work

  • Casual Listener
  • How do you cancel your subscription when you have forgotten your password? - The changing password page requires your old password to confirm the new changes - so that approach doesn't work
  • Carl43
  • Casual Listener
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

Upgrading to Premium without credit cards

Hi, I activated an e-card for unlimited 3 months, but I really wanted premium. So now when trying to upgrade to premium it asks for payment method for billing. Why can't I upgrade and use premium for half the time and then continue with the e-card op...

  • Newbie
  • Hi,   I activated an e-card for unlimited 3 months, but I really wanted premium. So now when trying to upgrade to premium it asks for payment method for billing. Why can't I upgrade and use ...
  • Peter__
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
  • 196 Views
  • 1 replies
  • 0 likes

My account is secretly deactivated?

I have been trying to log in for months and i have come to the conclusion that my account linked to the facebook or email @gmail.com is deactivated. i try logging into spotify with my facebook and it always gives me an error. can i talk to a spotify ...

  • Newbie
  • I have been trying to log in for months and i have come to the conclusion that my account linked to the facebook or email <snip>@gmail.com is deactivated. i try logging into spotify with my fac...
  • Peter__
  • Community Legend
  • 218 Views
  • 2 replies
  • 0 likes
  • Account
  • 218 Views
  • 2 replies
  • 0 likes

Log me out

Can someone please log me out of all devices, someone else is using my account. My username is seannnzornnn thank you

  • Newbie
  • Can someone please log me out of all devices, someone else is using my account. My username is seannnzornnn thank you
  • Peter__
  • Community Legend
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

SH*T GERMAN HELP

HELP IT IS IN GERMAN HELP  MY SETTINGS ARE IN ENGLISH HELP!!!

  • Casual Listener
  • HELP IT IS IN GERMAN HELP  MY SETTINGS ARE IN ENGLISH HELP!!!
  • Peter__
  • Community Legend
  • 227 Views
  • 4 replies
  • 0 likes
  • 227 Views
  • 4 replies
  • 0 likes

accidentally created a new account

Hi. Im a spotify premium user. Today Ive accidentally created a new account, and lost the ability to log into my spotify premium service. My login now logs me into the new account only, so ive lost all my playlists and the ability to use spotify on m...

  • Visitor
  • Hi. Im a spotify premium user. Today Ive accidentally created a new account, and lost the ability to log into my spotify premium service. My login now logs me into the new account only, so ive lost...
  • user-removed
  • Not applicable
  • 298 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 298 Views
  • 7 replies
  • 0 likes

Account hacked?

I have a spotify premium account and just logged in to find all my playlists deleted and replaced with others. All my starred music is gone and there are a lot more starred songs there now. Any idea whats going? My account also said that offline acce...

  • Newbie
  • I have a spotify premium account and just logged in to find all my playlists deleted and replaced with others. All my starred music is gone and there are a lot more starred songs there now. Any idea ...
  • Adam
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Accidentally redeemed a gift certificate

I purchased a gift and when I was trying to help the recipient activate it I accidentally activated it under my account. How can I get that code reset. I sent a contact form but have not received a solution.

  • Newbie
  • I purchased a gift and when I was trying to help the recipient activate it I accidentally activated it under my account. How can I get that code reset. I sent a contact form but have not received a s...
  • Adam
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

subcription charge

i signed up yesterday for the 30 day free trial and £9.99 has been debted from my account already? what can i do to cancel this?

  • Newbie
  • i signed up yesterday for the 30 day free trial and £9.99 has been debted from my account already? what can i do to cancel this?
  • Adam
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

my pre-paid card doesn't work

I bought a giftcard for one mounth of Spotify premium, and when i scraped to see the pin-code, i could only see a few of the letters and numbers.. So i can't use it. The store i bought it from diden't want to change it eighter. I have paid for it so ...

  • Newbie
  • I bought a giftcard for one mounth of Spotify premium, and when i scraped to see the pin-code, i could only see a few of the letters and numbers.. So i can't use it. The store i bought it from diden'...
  • Adam
  • Roadie
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Help - Accidentally deleted playlist

HiIs there anyway of retrieving a play list I accidentally deleted. Spent days adding and trimming it! It was called 'Suze - megalist' and on my tablet if that helps...

  • Newbie
  • Hi Is there anyway of retrieving a play list I accidentally deleted. Spent days adding and trimming it! It was called 'Suze - megalist' and on my tablet if that helps...
  • Jay_Creason
  • Newbie
  • 1794 Views
  • 8 replies
  • 2 likes
  • 1794 Views
  • 8 replies
  • 2 likes

Applying gift card to promotion -- error

I was given a $30.00 gift card for spotify. I redeemed this gift card and was connected to a page with this message: Your account has been credited with 3 months of Spotify Premium To enjoy the full Spotify experience, just download the Spotify playe...

  • Casual Listener
  • I was given a $30.00 gift card for spotify. I redeemed this gift card and was connected to a page with this message:   Your account has been credited with 3 months of Spotify Premium To en...
  • Greg
  • Roadie
  • 565 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 565 Views
  • 8 replies
  • 0 likes