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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83175 Views

29 replies

0 likes

  • 83175 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104058 Views

10 replies

3 likes

Account
Login
  • 104058 Views
  • 10 replies
  • 3 likes

no puedo entrar con facebook en spotify

hola e intentado entrar con facebook en spotify y no me deja me salta todo el rato lo de descarga rspotify ya estoy arta

Newbie

hola e intentado entrar con facebook en spotify y no me deja me salta todo el rato lo de descarga rspotify ya estoy arta

Adam

Roadie

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Proble

resetting my password

Newbie

resetting my password

Joe

Community Legend

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
  • 0 likes

Heeey i lost my user login and email. i only get charged

can anybody help me, i lost my email(hacked) and my user login.. i only gets charged for the 99dkr each month..

Newbie

can anybody help me, i lost my email(hacked) and my user login.. i only gets charged for the 99dkr each month..

Joe

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

NUS discount

I have an existing account and have recently received a NUS card, how do I add this to my £9.99 subscription to get the 50% off?? Thanks.

Visitor

I have an existing account and have recently received a NUS card, how do I add this to my £9.99 subscription to get the 50% off??    Thanks. 

user-removed

Not applicable

268 Views

2 replies

0 likes

  • 268 Views
  • 2 replies
  • 0 likes

Solved!! Credit card charged back and spotify account got deleted

So I was using Spotify premium for I think a year already when suddenly my credit card company decided to charge back one month of Spotify. Immediately my account got suspended and I had no chance to contact Spotify anymore because you need an accoun...

Casual Listener

So I was using Spotify premium for I think a year already when suddenly my credit card company decided to charge back one month of Spotify. Immediately my account got suspended and I had no chance to...

Jack_H

Spotify

914 Views

5 replies

0 likes

  • 914 Views
  • 5 replies
  • 0 likes

Help! My Spotify Account is bound to wrong Facebook

Hi! Recently I've got an new Android tablet and I downloaded Spotify for it, Because why not, I pay for the bloody thing, mind as well and take the full andvantage of it. But then I ran in to problems. Previously I had bound my Spotify account (teite...

Regular

Hi!   Recently I've got an new Android tablet and I downloaded Spotify for it, Because why not, I pay for the bloody thing, mind as well and take the full andvantage of it.   But th...

teitec

Regular

818 Views

7 replies

0 likes

  • 818 Views
  • 7 replies
  • 0 likes

Cancel premium

How to accomplish this?

Newbie

How to accomplish this?

Christoffer

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Charged £9.99 with NUS card.

I have been paying £4.99 for my Spotify premium account, and for the past 2 months it has been £9.99. Now i'm a student, i don't know what has happened but a certainly can't afford to pay the extra (Even if it is only little). I don't think my NUS ca...

Newbie

I have been paying £4.99 for my Spotify premium account, and for the past 2 months it has been £9.99. Now i'm a student, i don't know what has happened but a certainly can't afford to pay the extra (...

Peter__

Community Legend

381 Views

2 replies

0 likes

Account
Premium
Subscription
  • 381 Views
  • 2 replies
  • 0 likes

Wrong card charged

I renewed my account for premium and you charged my old card that I used for payment. I needed the charge to be on the new card number I entered

Newbie

I renewed my account for premium and you charged my old card that I used for payment. I needed the charge to be on the new card number I entered

Josh

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

I CAN'T LISTEN TO MY SPOTIFY ACCOUNT

i can't listen anymore to my free spotify account, because a message appears: "time left: 0 min." what does it mean? i mean: i haven't bought any premium account or similar and I have been listening to it normally for 6 months.... =S thank you!!

Newbie

i can't listen anymore to my free spotify account, because a message appears: "time left: 0  min." what does it mean? i mean: i haven't bought any premium account or similar and I have been list...

Josh

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

How do I get a username?

Hi, my URL to my profile is this: http://open.spotify.com/user/123646057 I want it to be this: http://open.spotify.com/user/username Where "username" is something "friendly". I don't need to keep my account so if I can do this by creating a new accou...

Casual Listener

Hi, my URL to my profile is this:   http://open.spotify.com/user/123646057   I want it to be this:   http://open.spotify.com/user/username   Where "username" is so...

Josh

Community Legend

914 Views

9 replies

0 likes

Account
Premium
Subscription
  • 914 Views
  • 9 replies
  • 0 likes

Delete authorized devices

Hey there I logged in to my spotify account from someone's else device. Now i want to un-authorize all devices in order to permit access to my spotify account. i didn't find out how to manage that. Can someone help me plz? P.S..: i already changed my...

Casual Listener

Hey there   I logged in to my spotify account from someone's else device. Now i want to un-authorize all devices in order to permit access to my spotify account. i didn't find out how to man...

Josh

Community Legend

8921 Views

1 replies

0 likes

Account
Login
  • 8921 Views
  • 1 replies
  • 0 likes

Changing profile name

Hi all, I briefly connected my Facebook account to locate a couple of friends, and have since disconnected it by deleting the app in Facebook. Now my Spotify profile name has changed to my real name, and I can't see how to edit it back. Also, my Face...

Visitor

Hi all,   I briefly connected my Facebook account to locate a couple of friends, and have since disconnected it by deleting the app in Facebook. Now my Spotify profile name has changed to ...

user-removed

Not applicable

617 Views

3 replies

0 likes

Account
  • 617 Views
  • 3 replies
  • 0 likes

Mantener la cuenta

Hola, buenos días, Hay una oferta con una compañía X en España para conseguir una cuenta premium a 4,99 durante dos años. Actualmente soy user de spotify con una cuenta unlimited al mismo precio. Mi pregunta es, puedo manetener mi cuenta? Es decir, d...

Casual Listener

Hola, buenos días,   Hay una oferta con una compañía X en España para conseguir una cuenta premium a 4,99 durante dos años. Actualmente soy user de spotify con una cuenta unlimited al mism...

bterreu

Casual Listener

346 Views

2 replies

0 likes

Account
Premium
Unlimited
  • 346 Views
  • 2 replies
  • 0 likes

How to delete devices and add new ones

I currently have spotify premium on my iPad and 2 iPhones. We are changing to 2 new iPhones and want to delete the old ones but don't know how to do this

Newbie

I currently have spotify premium on my iPad and 2 iPhones. We are changing to 2 new iPhones and want to delete the old ones but don't know how to do this

Peter__

Community Legend

769 Views

1 replies

0 likes

  • 769 Views
  • 1 replies
  • 0 likes

Charged twice when I updated my credit card

I updated my credit card a week into a billing cycle and got charged the full amount on the new card but no refund in the old one. Is that normal.

Newbie

I updated my credit card a week into a billing cycle and got charged the full amount on the new card but no refund in the old one. Is that normal.

Peter__

Community Legend

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Attualmente non siamo in grado di riscattare questo codice

Quando inserisco il codice mi dice: Attualmente non siamo in grado di riscattare questo codice. Cosa posso fare? Cosa significa? Grazie

Newbie

Quando inserisco il codice mi dice: Attualmente non siamo in grado di riscattare questo codice. Cosa posso fare? Cosa significa? Grazie  

Peter__

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

My subscription plan has been wrongly changed and I've been charged for a full year

My subscription plan has always been to pay for spotify premium monthly, but this month (on the 9th of November) I was charged for a full year. I did not change the subscription plan and I can't afford to pay that much money at this time. Is there an...

Newbie

My subscription plan has always been to pay for spotify premium monthly, but this month (on the 9th of November) I was charged for a full year. I did not change the subscription plan and I can't affo...

Sam

Spotify

381 Views

2 replies

0 likes

  • 381 Views
  • 2 replies
  • 0 likes

Premium account Hacked

Hello My premium account was hacked a couple of months ago, so I can't log in. I tried to contact spotify with the contact form over two weeks ago but I have not recived any answer, my credit card was used last week to pay for the account. please hel...

Newbie

Hello   My premium account was hacked a couple of months ago, so I can't log in. I tried to contact spotify with the contact form over two weeks ago but I have not recived any answer, my cre...

Peter__

Community Legend

407 Views

1 replies

0 likes

Account
Premium
Security
  • 407 Views
  • 1 replies
  • 0 likes

How to Unhide a Facebook friend?

I have accidently hidden a lot of Facebook friends. Is there any way of unhiding them? I know I could ask every one of them to send me a track, but I would really like not to bother them all by doing that. Thanks.

Newbie

I have accidently hidden a lot of Facebook friends. Is there any way of unhiding them? I know I could ask every one of them to send me a track, but I would really like not to bother them all by doing...

Peter__

Community Legend

873 Views

1 replies

4 likes

Account
Other
  • 873 Views
  • 1 replies
  • 4 likes