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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82987 Views

29 replies

0 likes

  • 82987 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103767 Views

10 replies

3 likes

Account
Login
  • 103767 Views
  • 10 replies
  • 3 likes

Subscription

I recently upgraded to a 60-day trial of the Premium version of Spotify. However, on my phone it won't play the music because I'm "not subscribed to Spotify." Also, I got their confirmation receipt upon typing in my credit card information and making...

Newbie

I recently upgraded to a 60-day trial of the Premium version of Spotify. However, on my phone it won't play the music because I'm "not subscribed to Spotify." Also, I got their confirmation receipt u...

Josh

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

problems

Hi,it is a pleasure using spotify.I am having this problems of not been connected ,i downloaded spotify free but i am now been ask to pay with my bank card.There is a note indicating that the limit of 10 hours has come.Please kindly help me to retify...

Newbie

Hi,it is a pleasure using spotify.I am having this problems of not been connected ,i downloaded spotify free but i am now been ask to pay with my bank card.There is a note indicating that t...

Joe

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Error 408

Hey, I got a problem with logging in. When I'm logging to the Spotify, it shows me an error 408. I bought phone in US. But now Im in Lithuania. EDIT: I changed the subject to something more relevant and posting your personal details such as email add...

Newbie

Hey, I got a problem with logging in. When I'm logging to the Spotify, it shows me an error 408. I bought phone in US. But now Im in Lithuania.   EDIT: I changed the subject to something mor...

Joe

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Can you log everyone out from my spotify

Can you please log every one out from my spotify?

Newbie

Can you please log every one out from my spotify?

Joe

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Playlists Deleted and Premium Account Gone?

My boyfriend logged me out of Spotify to use his own account.. when I tried to log back into my account all my playlists were gone and I'm back to being a free member? I logged in using my Facebook information and this has never happened before.. Wha...

Casual Listener

My boyfriend logged me out of Spotify to use his own account.. when I tried to log back into my account all my playlists were gone and I'm back to being a free member? I logged in using my Facebook...

kayleejunk17

Casual Listener

372 Views

3 replies

0 likes

  • 372 Views
  • 3 replies
  • 0 likes

made new account so i could unlink to facebook but it says my account is now linked again...

I deactivated my Facebook but first I contacted spotify so I could get my spotify unlinked. The only way I could do this was by making a completely new account and trnsfering my playlists. This whole process took weeks. Well I recently reactivated my...

Regular

I deactivated my Facebook but first I contacted spotify so I could get my spotify unlinked. The only way I could do this was by making a completely new account and trnsfering my playlists. This whole...

Peter__

Community Legend

440 Views

3 replies

0 likes

Account
  • 440 Views
  • 3 replies
  • 0 likes

Solved!! Separate accounts merged -very strange

I have just logged in to my Spotify account only to find that the account username is different but I still have the same picture. I have got their playlists and all of their data but I am still logged into my facebook with my friends. Is there any w...

Newbie

I have just logged in to my Spotify account only to find that the account username is different but I still have the same picture. I have got their playlists and all of their data but I am still logg...

Peter__

Community Legend

609 Views

4 replies

0 likes

  • 609 Views
  • 4 replies
  • 0 likes

Solved!! 10 hour limited exceeded but I haven't even used Spotify this month!

This month I haven't used Spotify yet, and the first time I turned it on, it says I exceeded my time limit. How is this possible? Can anyone help?

Newbie

This month I haven't used Spotify yet, and the first time I turned it on, it says I exceeded my time limit. How is this possible? Can anyone help?

Joe

Community Legend

435 Views

1 replies

0 likes

Account
Free
Login
  • 435 Views
  • 1 replies
  • 0 likes

All playlists disappeared as well as premium

I believe I have fallen victim to the dual account issue people have been having because all my playlists are gone and I now no longer have premium. I would appreciate some help because I have contact spotify twice now in the last 2 months and not he...

Casual Listener

I believe I have fallen victim to the dual account issue people have been having because all my playlists are gone and I now no longer have premium. I would appreciate some help because I have contac...

Patricia

Spotify Legend

410 Views

3 replies

0 likes

Account
Login
Premium
  • 410 Views
  • 3 replies
  • 0 likes

Deleted my starred songs

Hi - I accidentally deleted my starred song list last night (had at least 200 tracks in it). Is there anyway to get it back?

Casual Listener

Hi - I accidentally deleted my starred song list last night (had at least 200 tracks in it). Is there anyway to get it back?

Peter__

Community Legend

617 Views

1 replies

1 likes

Account
  • 617 Views
  • 1 replies
  • 1 likes

My account is used by someone else.

I must have forgotten to log out somewhere, read another thread where an admin disconnected the spotify from all the places it was logged in, minding doing the same with mine?

Casual Listener

I must have forgotten to log out somewhere, read another thread where an admin disconnected the spotify from all the places it was logged in, minding doing the same with mine?

Joe

Community Legend

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

International Spotify Account

I have a Premium account opened in Spain but I have recently moved to Belgium and I am encountering some problems to use my Spanish account. I wonder if I should cancel my Spanish Premium account and open a new one in Belgium? Thanx for your answer, ...

Casual Listener

I have a Premium account opened in Spain but I have recently moved to Belgium and I am encountering some problems to use my Spanish account. I wonder if I should cancel my Spanish Premium account and...

Peter__

Community Legend

531 Views

7 replies

0 likes

  • 531 Views
  • 7 replies
  • 0 likes

Account problems

I am still pay for spotify monthly but yet it only allows me to access the radio and not my playlists. Please fix this thanks

Newbie

I am still pay for spotify monthly but yet it only allows me to access the radio and not my playlists. Please fix this thanks

Peter__

Community Legend

311 Views

2 replies

0 likes

Premium
  • 311 Views
  • 2 replies
  • 0 likes

Solved!! Songs in offline playlist after Premium expiration

Hi. My Premium subscription ends in the last day of this year. Actually I have a plenty of albums in my playlist that is set to work with offline mode, so they are downloaded. Will these songs be accesible after my Premium subscription expires?

Casual Listener

Hi. My Premium subscription ends in the last day of this year. Actually I have a plenty of albums in my playlist that is set to work with offline mode, so they are downloaded. Will these songs be a...

kamild1996

Casual Listener

1805 Views

2 replies

0 likes

Free
Other
Premium
  • 1805 Views
  • 2 replies
  • 0 likes

Solved!! Playlist deleted

Today my friend got mad at me and deleted a few of my spotify playlists. I was wondering if there was any way I could get these back. The playlists names were "Yolodaddy" and "The Turkey Sandwich (with sauce). If you can help me that would be great!

Newbie

Today my friend got mad at me and deleted a few of my spotify playlists. I was wondering if there was any way I could get these back. The playlists names were "Yolodaddy" and "The Turkey Sandwich (wi...

Peter__

Community Legend

788 Views

3 replies

0 likes

Account
Other
Subscription
  • 788 Views
  • 3 replies
  • 0 likes

Deleting Facebook and starting a new one, want to keep premium account but put on new Facebook.

I have seen this question before, but I dont get it. Every one says go on to preferences and "soclal networks", but I dont see anything about social networks in preferences. Why is this so complicated? I have been a loyal premium customer for 3 years...

Casual Listener

I have seen this question before, but I dont get it. Every one says go on to preferences and "soclal networks", but I dont see anything about social networks in preferences. Why is this so complicate...

missbirky

Casual Listener

425 Views

4 replies

0 likes

  • 425 Views
  • 4 replies
  • 0 likes

Big confusing Problem with my Account

Hi, i've got a really strange probleme! I made a Premium Abo Yesterday with my Accountname Tim3648. But Premium isn't active and doesn't work. The strange thing is everytime i log in my profil there are 2 different Emails which i have and sometimes t...

Regular

Hi,   i've got a really strange probleme! I made a Premium Abo Yesterday with my Accountname Tim3648. But Premium isn't active and doesn't work. The strange thing is everytime i log in my pr...

Joe

Community Legend

328 Views

3 replies

0 likes

  • 328 Views
  • 3 replies
  • 0 likes

Public Profile and Followers

Hi, I run an entertainment blog and create playlists fairly often for my followers. I've had multiple people say they can listen to the playlist directly embedded into my blog but when they go to search me and follow me actually ON the Spotify app my...

Newbie

Hi,   I run an entertainment blog and create playlists fairly often for my followers. I've had multiple people say they can listen to the playlist directly embedded into my blog but when the...

Joe

Community Legend

287 Views

1 replies

0 likes

Account
  • 287 Views
  • 1 replies
  • 0 likes

Reset

Hi please reset all devices. 1126050071

Casual Listener

Hi please reset all devices. 1126050071

Peter__

Community Legend

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes

Logging into to Sony WiFi Blue-ray Player

Can anyone help me try to log into Spotify through my Sony WiFi player, I get to the log in screen and when I attempt to log in it states invalid icon in login and tells me that the @ symbol is the issue. Yet the log in is my email address... Thank y...

Newbie

Can anyone help me try to log into Spotify through my Sony WiFi player, I get to the log in screen and when I attempt to log in it states invalid icon in login and tells me that the @ symbol is the i...

Peter__

Community Legend

1989 Views

1 replies

0 likes

  • 1989 Views
  • 1 replies
  • 0 likes