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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84619 Views

9 replies

2 likes

Account
Login
  • 84619 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661100 Views

13 replies

4 likes

Account
  • 661100 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742871 Views

18 replies

29 likes

  • 742871 Views
  • 18 replies
  • 29 likes

My Spotify Premium is not activating?

Hello On the 17th of October I subscribed to spotify premium using gift cards. My account still does not recognise that I've upgraded. I've tried using Spotify on my phone and on my laptop, and have tried logging out and in again on both. Please help...

Visitor

Hello   On the 17th of October I subscribed to spotify premium using gift cards. My account still does not recognise that I've upgraded. I've tried using Spotify on my phone and on my laptop...

Peter__

Community Legend

308 Views

1 replies

0 likes

Account
Premium
Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Charged for Premium not Unlimited

Hi Spotify I changed my Spotify account to Unlimited before the end of my free trial of Premium rather than cancelling it all together and was informed I'd be charged £4.99 on 30/10/2013 However, I have been charged the premium amount. Can you help? ...

Newbie

Hi Spotify   I changed my Spotify account to Unlimited before the end of my free trial of Premium rather than cancelling it all together and was informed I'd be charged £4.99 on 30/10/2013 ...

Taylor

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Facebook password reset has sent me back to "Free" subscription

Hey guys,So just now I recieved a notification from facebook telling me someone frome Seoul had attempted to access my facebook. They locked my account and I rechanged my password.Upon doing so, my spotify signed me out and asked me to log back in ag...

Casual Listener

Hey guys, So just now I recieved a notification from facebook telling me someone frome Seoul had attempted to access my facebook. They locked my account and I rechanged my password. Upon doing ...

henaree1

Casual Listener

348 Views

2 replies

0 likes

Account
Free
Premium
  • 348 Views
  • 2 replies
  • 0 likes

Spotify linked to a random person's facebook account

My spotify account seems to be linked to a random person's facebook account. I have NO idea who he is???? Spotify won't let me log in using any of my actual accounta info.

Newbie

My spotify account seems to be linked to a random person's facebook account.  I have NO idea who he is????   Spotify won't let me log in using any of my actual accounta info.

Taylor

Community Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Password reset broken

Hello,I do not remember my Spotify password. When I enter my email address or username in the web password reset form, I get a message indicating that a reset email has been sent. However, I never get this email. I have submitted two request for help...

Casual Listener

Hello, I do not remember my Spotify password. When I enter my email address or username in the web password reset form, I get a message indicating that a reset email has been sent. However, I neve...

Peter__

Community Legend

540 Views

5 replies

0 likes

  • 540 Views
  • 5 replies
  • 0 likes

Duplicate Facebook Account CONFUSING

So about a month or so ago, I created a spotify account through facebook. Since then I had come up with a playlist full of songs and gained a few followers from facebook.Just recently I tried connecting another pre-made spotify account (this is my da...

Visitor

So about a month or so ago, I created a spotify account through facebook. Since then I had come up with a playlist full of songs and gained a few followers from facebook. Just recently I tried conne...

Taylor

Community Legend

284 Views

1 replies

0 likes

Account
  • 284 Views
  • 1 replies
  • 0 likes

Facebook Account Password

I have an old Spotify account with over 40 playlists and 20 followers. Somehow, in resetting my Facebook password, I could not log back into that account. I now have duplicate Paulina Leone accounts. I can't sync my playlists. I tried logging in and ...

Visitor

I have an old Spotify account with over 40 playlists and 20 followers.  Somehow, in resetting my Facebook password, I could not log back into that account.  I now have duplicate Paulina Leo...

Joe

Community Legend

216 Views

1 replies

0 likes

Account
Free
Login
Security
  • 216 Views
  • 1 replies
  • 0 likes

Multiple problems!

Please help me Spotify!!! I'm just taken out a Red contract with Vodafone but finding it a nightmare to use the Spotify Premium that comes with the contract because I already have a Spotify account. Please can you delete my account completely for me ...

Newbie

Please help me Spotify!!!   I'm just taken out a Red contract with Vodafone but finding it a nightmare to use the Spotify Premium that comes with the contract because I already have a Spotif...

Peter__

Community Legend

236 Views

3 replies

0 likes

  • 236 Views
  • 3 replies
  • 0 likes

Account split into two separated. Both are premium. I dont have access to my first one

Welcome, My main account was working for about 6 moths, when suddenly i logged and my playlists were not there. I wrote to support twice, they did not answer. My friend was following so I looked at his acount on my previous account looked like this: ...

Newbie

Welcome,  My main account was working for about 6 moths, when suddenly i logged and my playlists were not there. I wrote to support twice, they did not answer. My friend was following so I loo...

Peter__

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

playlists deleted, login failed

10/29/2013 ~ 1:30 I watched over 300 playlists (MacBook Air, dektop version) disappear right before my eyes and spotify report a login failure. Mobile devices also report login failure. Changed my password immediately but didn't notice any other susp...

Casual Listener

10/29/2013 ~ 1:30 I watched over 300 playlists (MacBook Air, dektop version) disappear right before my eyes and spotify report a login failure. Mobile devices also report login failure. Changed my pa...

Peter__

Community Legend

454 Views

3 replies

0 likes

  • 454 Views
  • 3 replies
  • 0 likes

Email wrong, Password forgotten

Hello, I have forgotten my password =( And now there is the realy problem, the email in my konto is wrong too! there is a typing error!! there are 2 n at beginning =( So i cant reset my password! Please help me

Casual Listener

Hello,    I have forgotten my password =( And now there is the realy problem, the email in my konto is wrong too! there is a typing error!! there are 2 n at beginning =( So i c...

Peter__

Community Legend

439 Views

4 replies

0 likes

  • 439 Views
  • 4 replies
  • 0 likes

Can't log in

Hi, I just came home from work and wanted to listen to my music. I logged in, and I just got the message 'username/password' not correct. Tried again and again. Did not work. I even changed my facebook password and tried it with the new one, that did...

Visitor

Hi, I just came home from work and wanted to listen to my music. I logged in, and I just got the message 'username/password' not correct. Tried again and again. Did not work. I even changed my facebo...

Peter__

Community Legend

501 Views

3 replies

0 likes

Account
Unlimited
  • 501 Views
  • 3 replies
  • 0 likes

Subscription payment and canceling?

Hi there! I have a Problem. I really need help immediately! So I didn't do this on purpose, but it changed to Premium interval for 12 months. The next day, I found out that they already payed for a year, but I would like to cancel that and have my mo...

Regular

Hi there!   I have a Problem. I really need help immediately! 😮 So I didn't do this on purpose, but it&...

fatena97

Regular

522 Views

13 replies

0 likes

Account
Premium
Subscription
  • 522 Views
  • 13 replies
  • 0 likes

Someone else is using my Spotify account

Hi there, I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and have noticed random starred tracks in my account. I've just c...

Casual Listener

Hi there,   I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and...

Joe

Community Legend

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Lost my playlist

Can you email me and give me instructions to recover my playlist. Please and thank you

Casual Listener

Can you email me and give me instructions to recover my playlist. Please and thank you

Joe

Community Legend

363 Views

4 replies

0 likes

Other
  • 363 Views
  • 4 replies
  • 0 likes

Solved!! Can't change country

Dear moderators, After quiting my spotify premium subscription for a few months, I've decided I wanted to get it back running. Only I currently live in Finland for 6 months (till xmas) so I changed my country to Finland (to be able to listen to certa...

Casual Listener

Dear moderators,   After quiting my spotify premium subscription for a few months, I've decided I wanted to get it back running. Only I currently live in Finland for 6 months (till xmas) so ...

Joe

Community Legend

2792 Views

11 replies

0 likes

Account
Premium
Subscription
  • 2792 Views
  • 11 replies
  • 0 likes

Retrieving starred songs/playlists from account that was setup in another country

Hi, I have a Belgian Spotify account but Im now in Ireland using a new account. Is there a way i can get the names of songs that I have starred/in playlists in the Belgian account. I cant log into that account from here

Casual Listener

  Hi,   I have a Belgian Spotify account but Im now in Ireland using a new account. Is there a way i can get the names of songs that I have starred/in playlists in the Belgian account...

Peter__

Community Legend

206 Views

1 replies

0 likes

Account
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Account split into two and can't get acces to the right one

Hello! Today I did my yearly facebook password change - which logs me out of all devices. Though, my spotify was still logged in, I tried to play some music. First one went all right, but when I double-clicked on the second song spotify closed itself...

Casual Listener

Hello! Today I did my yearly facebook password change - which logs me out of all devices. Though, my spotify was still logged in, I tried to play some music. First one went all right, but when I doub...

MicahMannPrime

Casual Listener

733 Views

5 replies

0 likes

  • 733 Views
  • 5 replies
  • 0 likes

Can't use my e-mail

I got my dads username on my e-mail, and now i wanna create a new account with same e-mail so.. i create random mail and change e-mail on my dads account name so i can use my e-mail... now when i try to sign up new account it stands my e-mail already...

Visitor

I got my dads username on my e-mail, and now i wanna create a new account with same e-mail so.. i create random mail and change e-mail on my dads account name so i can use my e-mail...   now...

Peter__

Community Legend

1406 Views

3 replies

0 likes

  • 1406 Views
  • 3 replies
  • 0 likes

Account Problem - Detached playlists

Hey guys, So the other day Spotify questioned me to click on upgrading spotify which I did, now what has happened is my playlists were wiped from my account, my playlists belong to 1250297569, no one can no longer search for me on spotify, which mean...

Casual Listener

Hey guys,  So the other day Spotify questioned me to click on upgrading spotify which I did, now what has happened is my playlists were wiped from my account, my playlists belong to 125029756...

prefer

Regular

349 Views

5 replies

0 likes

Account
  • 349 Views
  • 5 replies
  • 0 likes