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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286019 Views

529 replies

34 likes

Account
Free
  • 286019 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13600 Views

6 replies

11 likes

Security
  • 13600 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539734 Views

990 replies

114 likes

Account
  • 539734 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129557 Views

74 replies

12 likes

Account
Login
Premium
  • 129557 Views
  • 74 replies
  • 12 likes

Solved!! MUSIC AVAILABILITY IN LIBRARY MORE APPARENT

Wow, so let me tell ya'll.After I moved cities, I threw away my old computer feeling like carrying around an old desktop from the early 2000s for music would be too much baggage. During this time I tried Spotify for free and god bless it not only had...

Casual Listener

Wow, so let me tell ya'll. After I moved cities, I threw away my old computer feeling like carrying around an old desktop from the early 2000s for music would be too much baggage. During this time I...

fefe

Casual Listener

398 Views

2 replies

0 likes

Premium
Subscription
Unlimited
  • 398 Views
  • 2 replies
  • 0 likes

My Premium Account

Hi, I no longer want to use my Facebook account to use Spotify, how can I move back yo using separate lgin details? thanks

Newbie

Hi,   I no longer want to use my Facebook account to use Spotify, how can I move back yo using separate lgin details?   thanks  

Peter__

Community Legend

208 Views

2 replies

0 likes

  • 208 Views
  • 2 replies
  • 0 likes

Payment issues

I have recently moved from USA to Denmark, and I have to update my payment method. - I KNOW that I have to change the country on the top, but after doing so and hitting continue wanting to use my credit card it never lets me go through, I have tried ...

Newbie

I have recently moved from USA to Denmark, and I have to update my payment method. - I KNOW that I have to change the country on the top, but after doing so and hitting continue wanting to use my cre...

Peter__

Community Legend

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Payment

I currently have a spotify Premium account as a student discount but It is chargeing me again £9.99 for the subscrption.

Newbie

I currently have a spotify Premium account  as a student discount but It is chargeing me again £9.99 for the subscrption.  

Peter__

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Advertisement Issues (language and location issues)

So I've been using Spotify ever since it became available in the US. In 2012, I moved from Washington state to the east coast and ever since then, all my adverts had been centred on the west coast and not out here. I thought it was weird, but I wrote...

Newbie

So I've been using Spotify ever since it became available in the US. In 2012, I moved from Washington state to the east coast and ever since then, all my adverts had been centred on the west coast an...

Peter__

Community Legend

172 Views

1 replies

0 likes

Free
Other
  • 172 Views
  • 1 replies
  • 0 likes

Removing devices

I just broke up with my girlfriend and she is using my account can I remove her device

Newbie

I just broke up with my girlfriend and she is using my account can I remove her device

Joe

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Paid for Premium, getting basic!

I upgraded to the Premium account three days ago and was receiving premium service until this morning, when I was suddenly downgraded to basic. My payment was through PayPal and has already been received by Spotify. I've also already tried the re-log...

Newbie

I upgraded to the Premium account three days ago and was receiving premium service until this morning, when I was suddenly downgraded to basic. My payment was through PayPal and has already been rec...

meahtenoha

Spotify

176 Views

1 replies

0 likes

Premium
  • 176 Views
  • 1 replies
  • 0 likes

Buttons greyed out

The "remove from playlist" option is greyed out, and these tracks ARE NOT starred or local.. How do i delete them??

Newbie

The "remove from playlist" option is greyed out, and these tracks ARE NOT starred or local.. How do i delete them?? 

Peter__

Community Legend

1118 Views

2 replies

0 likes

  • 1118 Views
  • 2 replies
  • 0 likes

Changed tumblr URL, it's still posting to my old one?

Long story short, I changed my tumblr URL but hoarded my old one (because, knowing me, I'll still give people my old one for about a year), and today, while trying to share a track to my tumblr, it posted it to the hoarded URL instead of my new one. ...

Newbie

Long story short, I changed my tumblr URL but hoarded my old one (because, knowing me, I'll still give people my old one for about a year), and today, while trying to share a track to my tumblr, it p...

Peter__

Community Legend

1030 Views

1 replies

0 likes

Other
  • 1030 Views
  • 1 replies
  • 0 likes

Someone is using my spotify

Can someone log out all devices?

Visitor

Can someone log out all devices?

Peter__

Community Legend

293 Views

3 replies

0 likes

Security
  • 293 Views
  • 3 replies
  • 0 likes

Need Help please

Hello I hope some one can help me a friend of mine did buy some sort of spotify premium card (Norway) but when we try to upgrade to premium are we not able to click at the card as payment method it just say * This payment method is not available for ...

Casual Listener

Hello I hope some one can help me a friend of mine did buy some sort of spotify premium card (Norway) but when we try to upgrade to premium are we not able to click at the card as payment method it j...

Peter__

Community Legend

488 Views

3 replies

0 likes

Windows
  • 488 Views
  • 3 replies
  • 0 likes

Delete chat messages on Spotify

Hi all how can i Delete chat messages on Spotify

Newbie

Hi all how can i Delete chat messages on Spotify

Joe

Community Legend

1384 Views

1 replies

1 likes

  • 1384 Views
  • 1 replies
  • 1 likes

UK Gift Cards - Pin not recognized

Hi, I was given a £30 Spotify Gift Card at Xmas. I already have Spotify Premium and am in my first 3 months for £9.99. However, I want to redeem my gift card against my account, to cover the next 3 months, however when I enter the Pin from the card i...

Regular

Hi,   I was given a £30 Spotify Gift Card at Xmas. I already have Spotify Premium and am in my first 3 months for £9.99. However, I want to redeem my gift card against my account, to cover t...

Adam

Roadie

289 Views

1 replies

0 likes

Other
Premium
  • 289 Views
  • 1 replies
  • 0 likes

How can I get account information in CC charge?

My family has multiple accounts, all linked to my credit card. But all the charges, in my bank statement, say just "SPOTIFY SPOTIFY PREMIU LONDON GB". What/how can be done, so that the information would be more descriptive, or at the very least how c...

Gig Goer

My family has multiple accounts, all linked to my credit card. But all the charges, in my bank statement, say just "SPOTIFY SPOTIFY PREMIU LONDON GB".   What/how can be done, so that the inf...

Adam

Roadie

431 Views

1 replies

0 likes

Premium
  • 431 Views
  • 1 replies
  • 0 likes

signed up with wrong email

I just signed up with spotify but I used my email which isn't connected to my facebook on accident. How can I switch spotify to my other email?

Newbie

I just signed up with spotify but I used my email which isn't connected to my facebook on accident. How can I switch spotify to my other email?<br>

Josh

Community Legend

186 Views

1 replies

0 likes

Premium
  • 186 Views
  • 1 replies
  • 0 likes

Two Emails?

Hi guys at Spotify, I've been having some problems recently with my email. Currently, my account bjl94 is registered to one email. I don't like getting my spotify emails on this email because I use it for school. I tried to switch it over to my perso...

Newbie

Hi guys at Spotify, I've been having some problems recently with my email. Currently, my account bjl94 is registered to one email. I don't like getting my spotify emails on this email because I use i...

Josh

Community Legend

203 Views

1 replies

0 likes

Account
Login
  • 203 Views
  • 1 replies
  • 0 likes

no internet connection

I have reinstalled and did all that. Still tells me no internet. I have internet.

Newbie

I have reinstalled and did all that. Still tells me no internet. I have internet.

Josh

Community Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Changed of city?

Hey, I've just moved from Brisbane to Melbourne in Australia. I'm aware of how to change your country but I just want to change my city so I'm notifed of gigs near me rather than back in Brisbane. Thanks for anyone who can help!

Casual Listener

Hey,    I've just moved from Brisbane to Melbourne in Australia. I'm aware of how to change your country but I just want to change my city so I'm notifed of gigs near me rather than bac...

sklene

Casual Listener

2665 Views

9 replies

0 likes

Account
Other
  • 2665 Views
  • 9 replies
  • 0 likes