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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 428 Views
  • 0 replies
  • 7 likes
  • Security
  • 428 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440002 Views
  • 970 replies
  • 108 likes
  • Account
  • 440002 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195454 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195454 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106906 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106906 Views
  • 70 replies
  • 11 likes

Can't buy premium from Chile

I am trying to buy 12 months premium from Chile but it says that I can't because my credit card isnt register in the same country as I sign up (Sorry for my english) Thanks!

  • Visitor
  • I am trying to buy 12 months premium from Chile but it says that I can't because my credit card isnt register in the same country as I sign up (Sorry for my english)      Thanks!
  • Peter__
  • Community Legend
  • 233 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 233 Views
  • 3 replies
  • 0 likes

Spotify won't accept my username/password

I can't log in. I just get the horn sound and the invalid username/password message. I've checked firewall and reset password but nothing works. Could it be I'm setup for the wrong country (USA) when I live in Canada? I don't know how to change these...

  • Regular
  • I can't log in.  I just get the horn sound and the invalid username/password message.  I've checked firewall and reset password but nothing works.  Could it be I'm setup for the wrong ...
  • christopenner
  • Regular
  • 3390 Views
  • 7 replies
  • 0 likes
  • Login
  • 3390 Views
  • 7 replies
  • 0 likes

Paying 9.99€ but website advertises Premium for 6.99€!

Guys, I don't get it. In Spotify website advertises Premium service for 6.99€! Why am I paying the 9.99€ still. I was having my Spotify account for more than ayear! I just unsubscribed.... I guess I'll go for itunes... And yes, I tried to unsubscribe...

  • Visitor
  • Guys, I don't get it. In Spotify website advertises Premium service for 6.99€!   Why am I paying the 9.99€ still. I was having my Spotify account for more than ayear! I just unsubscribed.....
  • Sam
  • Spotify
  • 957 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 957 Views
  • 8 replies
  • 0 likes

Cancelled Subscription, Still Charged.

Hi, Does anyone know why I would be charged the $9.99 after canceling my premium subscription? I activated the Premium Subscription months ago and used it for a few months. I wasn't using Spotify much and cancelled my subscription a few weeks ago. I ...

  • Casual Listener
  • Hi,    Does anyone know why I would be charged the $9.99 after canceling my premium subscription? I activated the Premium Subscription months ago and used it for a few months. I wasn't ...
  • Sam
  • Spotify
  • 1302 Views
  • 3 replies
  • 0 likes
  • Account
  • 1302 Views
  • 3 replies
  • 0 likes

Still being billed by Virgin for Spotify Premium by Spotify says I'm on free service

Yesterday my Spotify account reverted to free / ad-supported status. I have contacted Virgin (with whom my subscription was set up) and they say that as far as their system is concerned, my account is still very much live and they are still billing m...

  • Regular
  • Yesterday my Spotify account reverted to free / ad-supported status.   I have contacted Virgin (with whom my subscription was set up) and they say that as far as their system is concerned, m...
  • Sam
  • Spotify
  • 316 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 316 Views
  • 4 replies
  • 0 likes

Was charged for Premium

I was charged for premium service (which I want) but my account still shows free account. How can this be fixed?

  • Newbie
  • I was charged for premium service (which I want) but my account still shows free account. How can this be fixed?
  • Peter__
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Being stupid - paying for another users premium service

Hi! I hope someone can give me some ideas on how to solve my issue. I was stupid enough to use my credit card to pay for premium service for an (now) ex of mine. Now I can't get her to cancel the premium subscribtion, can't get a hold of her at all.....

  • Casual Listener
  • Hi!   I hope someone can give me some ideas on how to solve my issue. I was stupid enough to use my credit card to pay for premium service for an (now) ex of mine. Now I can't get her to can...
  • Sam
  • Spotify
  • 275 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 275 Views
  • 2 replies
  • 0 likes

Solved!! Billed Twice

I got my credit card statement yesterday and noticed that when I subscribed to Premium, I was billed the $9.95 TWICE, on 05/06/2012. My spotify is working great and I'm enjoying being able to use the full version on my phone without having to sync ev...

  • Casual Listener
  • I got my credit card statement yesterday and noticed that when I subscribed to Premium, I was billed the $9.95 TWICE, on 05/06/2012.    My spotify is working great and I'm enjoying bein...
  • Peter__
  • Community Legend
  • 802 Views
  • 7 replies
  • 0 likes
  • 802 Views
  • 7 replies
  • 0 likes

Solved!! 2 Accounts?

I think I may have unintentionally created 2 accounts. One is free, the other is Premium. I intended that the Free account be upgraded, but I think somehow I created another new account. What should I do? I want to use my Premium account on my mobile...

  • Visitor
  • I think I may have unintentionally created 2 accounts.  One is free, the other is Premium.  I intended that the Free account be upgraded, but I think somehow I created another new account. ...
  • Peter__
  • Community Legend
  • 475 Views
  • 4 replies
  • 0 likes
  • 475 Views
  • 4 replies
  • 0 likes

Solved!! I need to change back my previous country!

Recently spotify open its service in Colombia which is nice, but i`ve been a premium user in the USA for a long time know, and when it comes to find music in the Colombia`s Spotify server it doesn´t find a lot of artist and songs that i use to listen...

  • Casual Listener
  • Recently spotify open its service in Colombia which is nice, but i`ve been a premium user in the USA for a long time know, and when it comes to find music in the Colombia`s Spotify server it doesn´t ...
  • estebanlounge
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • Account
  • 269 Views
  • 2 replies
  • 0 likes

Cant activate voucher!

Dear support-team, I already have a premium account. My friends gave me 6 10€ vouchers as a birthdaypresent. I activated 4 of them. But I can't activate the last 2 vouchers. Do I have to wait 2 month or what can I do?? Regards

  • Newbie
  • Dear support-team,   I already have a premium account. My friends gave me 6 10€ vouchers as a birthdaypresent. I activated 4 of them. But I can't activate the last 2 vouchers.   Do ...
  • Peter__
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Other
  • 211 Views
  • 1 replies
  • 0 likes

Can't upgrade my account - password too long

Hey, Today I wanted to upgrade my account from free to premium, and after writing my password (to confirmation field) I always were getting "Invalid password" error. Usually I use 64 characters passwords (and same length is acceptable in profile sett...

  • Casual Listener
  • Hey,   Today I wanted to upgrade my account from free to premium, and after writing my password (to confirmation field) I always were getting "Invalid password" error. Usually I use 64 chara...
  • rb-
  • Casual Listener
  • 1268 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 1268 Views
  • 3 replies
  • 0 likes

Solved!! Merge Facebook and Spotify Accounts

Hi! I registered via facebook several months ago, I got playlists, starred songs in there. Today I created a spotify account and merged with my facebook account, but the playlist are missing. I can't access my first account either. I would like to ha...

  • Visitor
  • Hi! I registered via facebook several months ago, I got playlists, starred songs in there. Today I created a spotify account and merged with my facebook account, but the playlist are missing. I can't...
  • Peter__
  • Community Legend
  • 887 Views
  • 3 replies
  • 0 likes
  • 887 Views
  • 3 replies
  • 0 likes

Recover my account

Hi,I logged in yesterday and for some reason my Facebook account got disconnected and I lost all my playlists. I reconnected to Facebook but I still don't get my playlists and I see my other account with all the songs. The account I lost has the foll...

  • Newbie
  • Hi, I logged in yesterday and for some reason my Facebook account got disconnected  and I lost all my playlists. I reconnected to Facebook but I still don't get my playlists and I see my othe...
  • Peter__
  • Community Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

30 day free trial

I signed up for the 30 day free trial, and I gave my credit card information. Everything was beautiful and amazing, and I was enjoying the free 30 day premium. Spotify was like a dream come true for me .... and after 24 hours I said to myself, "I am ...

  • Newbie
  • I signed up for the 30 day free trial, and I gave my credit card information. Everything was beautiful and amazing, and I was enjoying the free 30 day premium. Spotify was like a dream come true for ...
  • Peter__
  • Community Legend
  • 768 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 768 Views
  • 1 replies
  • 0 likes

Playlist deleted.

After I updated my phone to ios 7 my playlist with over 700 songs was deleted when I redownloaded the app and my account was no longer premium.... Help please? Spotify monthly was just taken out if my acct...

  • Newbie
  • After I updated my phone to ios 7 my playlist with over 700 songs was deleted when I redownloaded the app and my account was no longer premium.... Help please? Spotify monthly was just taken out if m...
  • Peter__
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Hacked Account

Hi I have an Unlimited Account which was hacked a couple of days ago, it seems that I was still logged in so I changed the password, logged out and then logged back in with the new password and all seems ok. Three things: My account was changed from ...

  • Casual Listener
  • Hi   I have an Unlimited Account which was hacked a couple of days ago, it seems that I was still logged in so I changed the password, logged out and then logged back in with the new passwor...
  • Richard
  • Community Legend
  • 538 Views
  • 9 replies
  • 0 likes
  • Account
    Security
  • 538 Views
  • 9 replies
  • 0 likes

Solved!! Subscribed to premium Free trial, but is still on free

I subscribed to the premium Free trial, but when trying to stream music I get a Message that Spotify premium is required for on demand mobile streaming. I got an e-mail telling me that I have activated the subscription. My username is 1157574368. Isn...

  • Casual Listener
  • I subscribed to the premium Free trial, but when trying to stream music I get a Message that Spotify premium is required for on demand mobile streaming. I got an e-mail telling me that I have activat...
  • Hannasev
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 351 Views
  • 2 replies
  • 0 likes

Recover account and playlist

All my playlists and followers have been deleted how do i recover them? 

  • Newbie
  • All my playlists and followers have been deleted how do i recover them? 
  • Lakehay
  • Casual Listener
  • 1617 Views
  • 3 replies
  • 0 likes
  • 1617 Views
  • 3 replies
  • 0 likes