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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76298 Views

28 replies

0 likes

  • 76298 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94132 Views

9 replies

2 likes

Account
Login
  • 94132 Views
  • 9 replies
  • 2 likes

Duplicate Facebook Account CONFUSING

So about a month or so ago, I created a spotify account through facebook. Since then I had come up with a playlist full of songs and gained a few followers from facebook.Just recently I tried connecting another pre-made spotify account (this is my da...

Visitor

So about a month or so ago, I created a spotify account through facebook. Since then I had come up with a playlist full of songs and gained a few followers from facebook. Just recently I tried conne...

Taylor

Community Legend

300 Views

1 replies

0 likes

Account
  • 300 Views
  • 1 replies
  • 0 likes

Facebook Account Password

I have an old Spotify account with over 40 playlists and 20 followers. Somehow, in resetting my Facebook password, I could not log back into that account. I now have duplicate Paulina Leone accounts. I can't sync my playlists. I tried logging in and ...

Visitor

I have an old Spotify account with over 40 playlists and 20 followers.  Somehow, in resetting my Facebook password, I could not log back into that account.  I now have duplicate Paulina Leo...

Joe

Community Legend

232 Views

1 replies

0 likes

Account
Free
Login
Security
  • 232 Views
  • 1 replies
  • 0 likes

Account split into two separated. Both are premium. I dont have access to my first one

Welcome, My main account was working for about 6 moths, when suddenly i logged and my playlists were not there. I wrote to support twice, they did not answer. My friend was following so I looked at his acount on my previous account looked like this: ...

Newbie

Welcome,  My main account was working for about 6 moths, when suddenly i logged and my playlists were not there. I wrote to support twice, they did not answer. My friend was following so I loo...

Peter__

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Subscription payment and canceling?

Hi there! I have a Problem. I really need help immediately! So I didn't do this on purpose, but it changed to Premium interval for 12 months. The next day, I found out that they already payed for a year, but I would like to cancel that and have my mo...

Regular

Hi there!   I have a Problem. I really need help immediately! 😮 So I didn't do this on purpose, but it&...

fatena97

Regular

590 Views

13 replies

0 likes

Account
Premium
Subscription
  • 590 Views
  • 13 replies
  • 0 likes

Someone else is using my Spotify account

Hi there, I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and have noticed random starred tracks in my account. I've just c...

Casual Listener

Hi there,   I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and...

Joe

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Lost my playlist

Can you email me and give me instructions to recover my playlist. Please and thank you

Casual Listener

Can you email me and give me instructions to recover my playlist. Please and thank you

Joe

Community Legend

408 Views

4 replies

0 likes

Other
  • 408 Views
  • 4 replies
  • 0 likes

HELP ME / Cannot login

Since Wednesday i cannot login in my account. My account is linked with my facebook profile, the mail adress of my account is <> When i want to login, Spotify shows the message, username or password incorrect. When i want to reset my password, Spotif...

Regular

Since Wednesday i cannot login in my account. My account is linked with my facebook profile, the mail adress of my account is <<SNIP>>   When i want to login, Spotify shows the m...

unclechrizzi

Regular

692 Views

13 replies

0 likes

  • 692 Views
  • 13 replies
  • 0 likes

Retrieving starred songs/playlists from account that was setup in another country

Hi, I have a Belgian Spotify account but Im now in Ireland using a new account. Is there a way i can get the names of songs that I have starred/in playlists in the Belgian account. I cant log into that account from here

Casual Listener

  Hi,   I have a Belgian Spotify account but Im now in Ireland using a new account. Is there a way i can get the names of songs that I have starred/in playlists in the Belgian account...

Peter__

Community Legend

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

Can't use my e-mail

I got my dads username on my e-mail, and now i wanna create a new account with same e-mail so.. i create random mail and change e-mail on my dads account name so i can use my e-mail... now when i try to sign up new account it stands my e-mail already...

Visitor

I got my dads username on my e-mail, and now i wanna create a new account with same e-mail so.. i create random mail and change e-mail on my dads account name so i can use my e-mail...   now...

Peter__

Community Legend

1453 Views

3 replies

0 likes

  • 1453 Views
  • 3 replies
  • 0 likes

Account Problem - Detached playlists

Hey guys, So the other day Spotify questioned me to click on upgrading spotify which I did, now what has happened is my playlists were wiped from my account, my playlists belong to 1250297569, no one can no longer search for me on spotify, which mean...

Casual Listener

Hey guys,  So the other day Spotify questioned me to click on upgrading spotify which I did, now what has happened is my playlists were wiped from my account, my playlists belong to 125029756...

prefer

Regular

421 Views

5 replies

0 likes

Account
  • 421 Views
  • 5 replies
  • 0 likes

How can I hide "I've been listening to: XXX YYY" from my profile?

I don't want to publicly broadcast *any* information about what I am listening or have been listening to - not even to my "followers".

Casual Listener

I don't want to publicly broadcast *any* information about what I am listening or have been listening to - not even to my "followers". 

drakedrake

Casual Listener

2769 Views

4 replies

0 likes

Security
  • 2769 Views
  • 4 replies
  • 0 likes

Dont recieve a email for reseting password

<->I'm trying to recover my password but I dont recieve any mail. Have tried with both email and username request. Have tried 5 times now but still no mail. My username is: ninaulkrikawesterberg

Casual Listener

<->I'm trying to recover my password but I dont recieve any mail. Have tried with both email and username request. Have tried 5 times now but still no mail.   My username is: ninaulkri...

Peter__

Community Legend

721 Views

11 replies

0 likes

  • 721 Views
  • 11 replies
  • 0 likes

Can you delete my account?

I've realized that it wouldn't be a good idea for me to have it for various reasons.

Newbie

I've realized that it wouldn't be a good idea for me to have it for various reasons.

Joe

Community Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Can't cancel Spotify account in Canada

I got a spotify account when I was in Malaysia a couple of months back when I was travelling in the region. I completely forgot about the subscription until tonight when I looked at my credit card statement. I logged on to the website to cancel the s...

Newbie

I got a spotify account when I was in Malaysia a couple of months back when I was travelling in the region. I completely forgot about the subscription until tonight when I looked at my credit card st...

Joe

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

my acct

I THINK THAT I HAVE A ACCT, THAT I PAY FOR MY DAUGHTER WHO DOES NOT LIVE WITH ME. MAY I USE THAT SAME ACCT? \

Newbie

I THINK THAT I HAVE A ACCT, THAT I PAY FOR MY DAUGHTER WHO DOES NOT LIVE WITH ME. MAY I USE THAT SAME ACCT?  \

Peter__

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Not receiving reset password email

I've forgetten my password and need to be able to add Spotify to my ipod. I can access my Spotify account through my PC, but I need my current password to be able to change it. Of course, I cant do that, since I dont remember what it is. I've submitt...

Regular

I've forgetten my password and need to be able to add Spotify to my ipod. I can access my Spotify account through my PC, but I need my current password to be able to change it. Of course, I cant do t...

Peter__

Community Legend

1197 Views

8 replies

0 likes

Account
Login
Premium
Security
  • 1197 Views
  • 8 replies
  • 0 likes

Change account that artist profile is linked to?

I signed up for an official artist profile for my band. It's linked to my personal account, but I would like to change it to be linked to a different account entirely so that my entire band can access it. How do I do this? Thanks!

Newbie

I signed up for an official artist profile for my band.  It's linked to my personal account, but I would like to change it to be linked to a different account entirely so that my entire band can...

Peter__

Community Legend

3085 Views

1 replies

1 likes

Account
  • 3085 Views
  • 1 replies
  • 1 likes

Charged Twice

Hi! What I know of i only have one spotify account but still I'm charged twice every month. When I log in and check transactions everything looks right so it seems like there is another account that I dont know about that I'm paying for. I hop you ca...

Newbie

Hi!  What I know of i only have one spotify account but still I'm charged twice every month. When I log in and check transactions everything looks right so it seems like there is another accou...

Joe

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Lost all offline playlists after changing facebook password

Hi there, I had made all my playlists available offline which invovled using alot of data. If you live in rural New Zealand you will know that we don't get unlimited and pay through the teeth for our broadband. I changed my facebook password and when...

Newbie

Hi there, I had made all my playlists available offline which invovled using alot of data. If you live in rural New Zealand you will know that we don't get unlimited and pay through the teeth for o...

meahtenoha

Spotify

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Fed up with Spotify

A month ago Spotify had problems with its software with the consequence that I was suddenly degraded from an Unlimited account to a free account. Obviously I`d paid my monthly dues but I was nonetheless cut off from Spotify for a number of days. Fina...

Visitor

A month ago Spotify had problems with its software with the consequence that I was suddenly degraded from an Unlimited account to a free account. Obviously I`d paid my monthly dues but I was nonethel...

Jamie

Spotify Legend

2217 Views

24 replies

0 likes

Account
Unlimited
  • 2217 Views
  • 24 replies
  • 0 likes