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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83110 Views

29 replies

0 likes

  • 83110 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103918 Views

10 replies

3 likes

Account
Login
  • 103918 Views
  • 10 replies
  • 3 likes

Paypal Connection Trouble

I'm trying to change the payment for spotify to a monthly subscription but the connection to paypal keeps sending me to a blank page and in firefox I get this (see attachment). A friend tried and got the same thing. It seems like it is attached to th...

Casual Listener

I'm trying to change the payment for spotify to a monthly subscription but the connection to paypal keeps sending me to a blank page and in firefox I get this (see attachment). A friend tri...

Aensre

Casual Listener

399 Views

2 replies

0 likes

Account
Premium
Subscription
  • 399 Views
  • 2 replies
  • 0 likes

30 days free trial is really 48 hours?

I signed up for 30 days free trial and have only got 48 hours. I haven't been sure if I wanted spotify in the first place, and jumped in it with the 30 days trial.What have I been missing?

Newbie

I signed up for 30 days free trial and have only got 48 hours. I haven't been sure if I wanted spotify in the first place, and jumped in it with the 30 days trial. What have I been missing?

Peter__

Community Legend

411 Views

1 replies

0 likes

Subscription
  • 411 Views
  • 1 replies
  • 0 likes

Someone else's playlists are showing up on my account

The last few days new playlists have started to pop up without me doing anything. Heck, I haven't even listened to that much music the last week. Some of them, like the dubstep and hiphop ones even said "Created by You", even though I don't like hiph...

Casual Listener

The last few days new playlists have started to pop up without me doing anything. Heck, I haven't even listened to that much music the last week. Some of them, like the dubstep and hiphop ones even s...

Joe

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Redeem card not working

I bought $10.00 Spotify gift card and i redeemed already but can't access premium service, so please help?!

Casual Listener

I bought $10.00 Spotify gift card and i redeemed already but can't access premium service, so please help?!

Taylor

Community Legend

287 Views

1 replies

0 likes

Premium
  • 287 Views
  • 1 replies
  • 0 likes

Moved abroad and can no longer pay for Premium?

Hey, I moved to Korea from the UK two weeks ago for a year, and I've had spotify working fine but now it says to keep using it I need to sign up to premium which I don't mind doing, however whenever I click the link to go to the subscriptions page an...

Casual Listener

Hey,   I moved to Korea from the UK two weeks ago for a year, and I've had spotify working fine but now it says to keep using it I need to sign up to premium which I don't mind doing, howeve...

Taylor

Community Legend

253 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Credit card expiration date changed!?!

Hi My old card expired and I was trying to enter the new expiration date. I went through the whole process and the credit card refused to go through because of the zero balance charge that Spotify sends my account as a test. I contacted my bank and t...

Newbie

Hi   My old card expired and I was trying to enter the new expiration date.  I went through the whole process and the credit card refused to go through because of the zero balance charg...

Liam

Community Legend

410 Views

1 replies

0 likes

Account
Subscription
  • 410 Views
  • 1 replies
  • 0 likes

date joined

Wanted to know what my join date was, I realize there are already threads but they only say that particular person's join date, so I figured I'd just ask when I joined because I am unable to remember.

Visitor

Wanted to know what my join date was, I realize there are already threads but they only say that particular person's join date, so I figured I'd just ask when I joined because I am unable to remember.

Joe

Community Legend

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Payment wasn't processed

Hi there, My payment for my account from Paypal didn't go through, as I recently got a new card and forgot to change the details on Paypal. The payment was meant to come out today, but hasn't, and there was a message on my Spotify alerting me to the ...

Music Fan

Hi there,   My payment for my account from Paypal didn't go through, as I recently got a new card and forgot to change the details on Paypal.  The payment was meant to come out today, b...

katsumii

Roadie

807 Views

4 replies

0 likes

  • 807 Views
  • 4 replies
  • 0 likes

Not getting my Premium

Been 2 days since I bought Premium and still not getting it. Tried to reinstsall on PC and Iphone. Help me out pleace.User: GrekerrOrder ID: 269767340012

Casual Listener

Been 2 days since I bought Premium and still not getting it. Tried to reinstsall on PC and Iphone. Help me out pleace. User: Grekerr Order ID: 269767340012

Joe

Community Legend

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

My account was resetted

Hello, I no longer have my playlists, my friends. The system recognises my preferences, but it seems as the first time I login. My account is bounded with facebook. Need help, Thanks

Casual Listener

Hello,   I no longer have my playlists, my friends. The system recognises my preferences, but it seems as the first time I login. My account is bounded with facebook.   Need help,...

Joe

Community Legend

492 Views

3 replies

0 likes

Account
  • 492 Views
  • 3 replies
  • 0 likes

Solved!! Spotify, Onkyo 626 and Facebook-Login no Mail with my Passwort

hello, since three days i ve been waiting for my spotify passwort, i have a onkyo 626 and a facebook-spotify account, i have my devicenumber but the mail with the password i dont receive Wähle ein Kennwort für deine Geräte To use Spotify on your devi...

Casual Listener

hello,   since three days i ve been waiting for my spotify passwort, i have a onkyo 626 and a facebook-spotify account, i have my devicenumber but the mail with the password i dont rece...

Digger198

Casual Listener

2153 Views

7 replies

0 likes

  • 2153 Views
  • 7 replies
  • 0 likes

Solved!! Can't log in anymore after I signed in with my friend's account

Hi Guys, Today I gave my girlfriend a giftcard. So we signed her up on my macbook, all fun and games untill I signed her off and could'nt log in anymore with my own account. What the hell guys? Any suggestions please! I pay good money for the service...

Casual Listener

Hi Guys,   Today I gave my girlfriend a giftcard. So we signed her up on my macbook, all fun and games untill I signed her off and could'nt log in anymore with my own account. What the hell ...

Peter__

Community Legend

636 Views

3 replies

0 likes

Account
Login
  • 636 Views
  • 3 replies
  • 0 likes

Broken links in community forum registration

Where it says "I have read the T&C [...]" (I'm paraphrasing) to register on this forum, the two links currently say: Error 404 - Not found Sorry, but the page you requested does not exist. https://www.spotify.com/uk/legal/support-community-end-user-a...

Roadie

Where it says "I have read the T&C [...]" (I'm paraphrasing) to register on this forum, the two links currently say: Error 404 - Not found Sorry, but the page you requested does not exist. ...

Peter__

Community Legend

349 Views

1 replies

0 likes

Account
  • 349 Views
  • 1 replies
  • 0 likes

Error to change country payment method

Everytime I try to change my account from UK to IE it shows an error message "Oops! Something went wrong, please try again or check out our help area".

Roadie

Everytime I try to change my account from UK to IE it shows an error message "Oops! Something went wrong, please try again or check out our help area".

Peter__

Community Legend

842 Views

1 replies

0 likes

Account
  • 842 Views
  • 1 replies
  • 0 likes

Won't let me activate Free Trial

I am trying to activate my free 30 day premium trial, and after I put in my CC info and click submit, I get a screen that says "502 Bad Gateway" and I can't continue.....help?!?!?!

Newbie

I am trying to activate my free 30 day premium trial, and after I put in my CC info and click submit, I get a screen that says "502 Bad Gateway" and I can't continue.....help?!?!?!

Joe

Community Legend

1295 Views

1 replies

0 likes

  • 1295 Views
  • 1 replies
  • 0 likes

Delete Account?

so here is my problem, I created a spotify account via facebook account a while ago. I recently deactivated my facebook and plan to keep it this way. Is there anyway to transfer my facebook account onto a regular email account? If not, can I delete t...

Newbie

so here is my problem, I created a spotify account via facebook account a while ago. I recently deactivated my facebook and plan to keep it this way. Is there anyway to transfer my facebook account o...

Peter__

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Subscriptions

I paid for a regular account. Does this not enabler to listen to my playlist or my friends playlist? So what's he difference between free and $4.99 and premium?

Newbie

I paid for a regular account. Does this not enabler to listen to my playlist or my friends playlist? So what's he difference between free and $4.99 and premium?

Peter__

Community Legend

18194 Views

1 replies

0 likes

Subscription
  • 18194 Views
  • 1 replies
  • 0 likes

if I get an Unlimited account, can I log in from another computer?

I can't quite seem to find the answer to this.. Basically, if I sign up for an Unlimited subscription on my macbook, would I be able to also log in to that same account from my friend's iMac when I'm at his house? or am I only ever able to use my Unl...

Casual Listener

I can't quite seem to find the answer to this..   Basically, if I sign up for an Unlimited subscription on my macbook, would I be able to also log in to that same account from my friend's iM...

strikarz

Casual Listener

419 Views

2 replies

0 likes

Account
Login
Subscription
Unlimited
  • 419 Views
  • 2 replies
  • 0 likes

My account was hacked and now I can't change the password

...because the email was set to the hackers email adddress. And there is no human to be found to contact at Spotify. What do I do?

Casual Listener

...because the email was set to the hackers email adddress. And there is no human to be found to contact at Spotify.  What do I do?

Jamie

Spotify Legend

342 Views

1 replies

0 likes

Account
  • 342 Views
  • 1 replies
  • 0 likes

"deleted a playlist" thread access denied

Greetings, sorry for the multiple posts, I am having issues posting here. I can't access the official deleted playlist recovery link--not sure what the problem is. Can a mod fix that, or even better, help me recover a lost deleted playlist ("1 star")...

Newbie

Greetings, sorry for the multiple posts, I am having issues posting here.   I can't access the official deleted playlist recovery link--not sure what the problem is. Can a mod fix that, or e...

Peter__

Community Legend

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes