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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282506 Views
  • 830 replies
  • 88 likes
  • Account
  • 282506 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134198 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134198 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76172 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76172 Views
  • 63 replies
  • 8 likes

Solved!! Can't Log In

I am inputting my user name and password correctly, and I get a message through the Spotify app on my laptop that the username or password is incorrect. I even reset my password successfully and I still cannot log in. Help?

  • Newbie
  • I am inputting my user name and password correctly, and I get a message through the Spotify app on my laptop that the username or password is incorrect. I even reset my password successfully and I st...
  • Peter__
  • Community Legend
  • 1258 Views
  • 29 replies
  • 0 likes
  • 1258 Views
  • 29 replies
  • 0 likes

Receive wrong friend mail

Hi i receive since 1 week notification that friends from me joined Spotify. I don´t know them and also in the Mail my Name is Francesca!! here´s a example is this a phishing mail? or a system failure on your side? Hey Francesca, Your friend Valentina...

  • Newbie
  • Hi    i receive since 1 week notification that friends from me joined Spotify. I don´t know them and also in the Mail my Name is Francesca!!   here´s a example   is th...
  • Sam
  • Spotify
  • 217 Views
  • 1 replies
  • 0 likes
  • Security
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

I need to logout from all of my devices!

Hey Can Spotify adamin please log me out of all devices my usernames is alcons37 Cheers!

  • Casual Listener
  • Hey Can Spotify adamin please log me out of all devices my usernames is alcons37     Cheers!
  • Joe
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Is there a way to send an invitation to friends without using Facebook?

Without using Facebook, is there a way to send an invitation to friends like a link with my account name attached or something so once they signed up and we will be already connected inside Spotify instead of all the addings? In future version, would...

  • Casual Listener
  • Without using Facebook, is there a way to send an invitation to friends like a link with my account name attached or something so once they signed up and we will be already connected inside Spotify i...
  • Joe
  • Community Legend
  • 2492 Views
  • 6 replies
  • 0 likes
  • 2492 Views
  • 6 replies
  • 0 likes

Deleting an account

I have been trying to delete my sccount through the 'contact form' but there an error message keeps coming up - I just want to entirely delete my account - please can someone help with this! Also, why isn't there just a 'delete account' option somewh...

  • Visitor
  • I have been trying to delete my sccount through the 'contact form' but there an error message keeps coming up - I just want to entirely delete my account - please can someone help with this! Also, wh...
  • Sam
  • Spotify
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Virgin Media and the wrong Spotify account!

I have been a Spotify member for a very long time. Last month I registered for the offer from Virgin Media, 9th of July as I set a calendar to remind me when my account with yourselves was no longer premium - they said that I had to wait and they cou...

  • Regular
  • I have been a Spotify member for a very long time.  Last month I registered for the offer from Virgin Media, 9th of July as I set a calendar to remind me when my account with yourselves was no l...
  • Sam
  • Spotify
  • 263 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 263 Views
  • 4 replies
  • 0 likes

Solved!! new subscription for more devices needed

I've got a laptop, a PC at work, a phone, a Squeezebox server and an Onkyo receiver. 5 devices in total, which isn't really that unusual in this day and age, I imagine. now I got the dreaded message on my phone, "You have synced your playlists to mor...

  • Regular
  • I've got a laptop, a PC at work, a phone, a Squeezebox server and an Onkyo receiver.  5 devices in total, which isn't really that unusual in this day and age, I imagine.  now I got the drea...
  • Sam
  • Spotify
  • 354 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 354 Views
  • 5 replies
  • 0 likes

Charged 10.59

I have been a member for a six months and this month I was charged $10.59. The screen says: Subscription status You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $9.99 on 2013-08-25 un...

  • Casual Listener
  • I have been a member for a six months and this month I was charged $10.59.  The screen says: Subscription status You have an active Spotify Premium subscription. Your subscript...
  • Sam
  • Spotify
  • 2042 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 2042 Views
  • 3 replies
  • 0 likes

I can't change my country to Italy - can't find a way

Hi, I can't change my account to Italy.It happens exactly what happened to this other member:http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-can-t-change-my-country-to-Italy-no-way/td-p/406732 The only difference is that I want to c...

  • Newbie
  • Hi, I can't change my account to Italy. It happens exactly what happened to this other member: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-can-t-change-my-country-to-Italy-n...
  • Adam
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 107 Views
  • 1 replies
  • 0 likes

Have solved a problem but a new came up!

Hi my account was connected 2 someone elses facebook account but now i went to prefrences and disconnected 2 facebook but when i reconnect using my own account it still logges in as the old one (NOT MY ACCOUNT).. help

  • Newbie
  • Hi my account was connected 2 someone elses facebook account but now i went to prefrences and disconnected 2 facebook but when i reconnect using my own account it still logges in as the old one (NOT ...
  • Taylor
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! signed up to unlimited - still getting ads

why am i still gettings ads with my music? thought the £4.99 was so you didnt have ANY ads ?

  • Music Fan
  • why am i still gettings ads with my music?  thought the £4.99 was so you didnt have ANY ads ?
  • Adam
  • Roadie
  • 258 Views
  • 5 replies
  • 0 likes
  • Unlimited
  • 258 Views
  • 5 replies
  • 0 likes

Solved!! Logging in with a username and password if setup through Facebook

I have a Spotify Premium account. I know that with it we are allowed to use our account on 3 different devices. However, since my account is linked to my Facebook, I can not figure out how to log in without clicking the "Login with Facebook" choice. ...

  • Newbie
  • I have a Spotify Premium account.  I know that with it we are allowed to use our account on 3 different devices.  However, since my account is linked to my Facebook, I can not  figure ...
  • Peter__
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • Login
  • 510 Views
  • 1 replies
  • 0 likes

You Contact form doesn't work and I want to delete my account!!!!

The subject says it all. I'd like to delete my account permanantly and your contact form doesn't work. All I see is this message when I go to the contact form page: Contact Spotify Support Before submitting a support request, please look at our FAQ a...

  • Casual Listener
  • The subject says it all. I'd like to delete my account permanantly and your contact form doesn't work. All I see is this message when I go to the contact form page:   Contact Spotify Support...
  • elizabethhollmo
  • Casual Listener
  • 361 Views
  • 2 replies
  • 1 likes
  • 361 Views
  • 2 replies
  • 1 likes

Charged twice for premium monthly Membership

I have been a spotify premium member for a year, I recently got a new debit card and had to change my payment information in order to reactivity my premium membership. I looked at my bank account and I was charged twice rather than just the one $9.99...

  • Newbie
  • I have been a spotify premium member for a year, I recently got a new debit card and had to change my payment information in order to reactivity my premium membership. I looked at my bank account and...
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! She have a new e-mail, can't access account

I have a friend who changed har e-mail address, and a friend logged her out of Spotify, so now she can't access her Spotify account anymore. She is still paying each month for the account, but can't login Is there somehow possible to get her account ...

  • Newbie
  • I have a friend who changed har e-mail address, and a friend logged her out of Spotify, so now she can't access her Spotify account anymore. She is still paying each month for the account, but can't ...
  • Jamie
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 281 Views
  • 1 replies
  • 0 likes

Deleting an account

Can you please delete my account a.s.a.p. I have tried to do this, however there seems to be no easy solution which is very wrong. There is no drop down menu on the contact form when I follow the link, so I cannot fill it out. Please sort this out as...

  • Newbie
  • Can you please delete my account a.s.a.p. I have tried to do this, however there seems to be no easy solution which is very wrong. There is no drop down menu on the contact form when I follow the l...
  • Jamie
  • Spotify Legend
  • 159 Views
  • 2 replies
  • 1 likes
  • 159 Views
  • 2 replies
  • 1 likes

Didnt want a sub for this month

Been having constant problems with the connectivity on this app. Thought I had cancelled it but it charged me for this month. I want a refund. Who do I contact?

  • Casual Listener
  • Been having constant problems with the connectivity on this app. Thought I had cancelled it but it charged me for this month. I want a refund. Who do I contact?
  • Liam
  • Community Legend
  • 181 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 3 replies
  • 0 likes

cant get email for device password

when i go in this link https://www.spotify.com/uk/account/set-device-password/ to get and email sent to me so i can get a password for my onkyo the follwing message is what i keep getting on the spotify website there was a problem sending your e-mail...

  • Regular
  • when i go in this link https://www.spotify.com/uk/account/set-device-password/  to get and email sent to me so i can get a password for my onkyo  the follwing message is what i keep getting...
  • Jamie
  • Spotify Legend
  • 843 Views
  • 13 replies
  • 0 likes
  • 843 Views
  • 13 replies
  • 0 likes

Problem with Premium

Hello, I have been trying to get in touch with someone by doing the "About Us" contact form and have not received any responses!! 3 times I have tried.. I payed for the premium and am unable to access any of my previous playlists or any new music! PL...

  • Newbie
  • Hello, I have been trying to get in touch with someone by doing the "About Us" contact form and have not received any responses!! 3 times I have tried.. I payed for the premium and am unable to acces...
  • Peter__
  • Community Legend
  • 233 Views
  • 5 replies
  • 0 likes
  • 233 Views
  • 5 replies
  • 0 likes

premium is free geworden

Via mijn alles-in-een pakket van de KPN maak ik gebruik van Spotify Premium. Op onverklaarbare wijze is het nu i.p.v. premium free geworden en zijn mijn afspeellijsten weg. Ik heb al gebeld met KPN maar die kunnen me niet helpen.

  • Newbie
  • Via mijn alles-in-een pakket van de KPN maak ik gebruik van Spotify Premium. Op onverklaarbare wijze is het nu i.p.v. premium free geworden en zijn mijn afspeellijsten weg. Ik heb al gebeld met KPN m...
  • mightymies
  • Newbie
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes